An Integrated Approach to Management

The provided assignment content is a collection of various sources related to an integrated approach, including books, journals, and online resources. The topics covered include microorganisms in home and indoor work environments, environmental health, performance management and evaluation, software ecosystems, operations and supply chain management, crisis management, total quality management, knowledge management, and project governance. The sources also touch on human resource management, innovation adoption, and business logistics. Overall, the content appears to be focused on integrating different disciplines and approaches to achieve a comprehensive understanding of various aspects of management and organizational excellence.

MANAGING BUSINESS
ACTIVITIES TO ACHIEVE
RESULTS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Evaluates the benefits of interrelationship between two functions of Toyota......................1
1.2 Suggest methodology which can be use in Toyota process to the organisation goals and
objectives.....................................................................................................................................3
1.3 Evaluate the purposes of quality gateway in Toyota's operations department .....................4
TASK 2............................................................................................................................................4
2.1 Operational Plan....................................................................................................................4
2.2 SMART objectives................................................................................................................5
2.3 Implement appropriate system to achieve objectives in the efficient way............................6
2.4 Recognise project planning model and tool..........................................................................6
TASK 3............................................................................................................................................8
3.1 Select two quality system which are applied on Toyota ......................................................8
3.2 Total quality management ...................................................................................................8
3.3 Recommend improvements which align to achieve business objectives..............................9
3.4 Implication with proposed changes within Toyota...............................................................9
TASK 4..........................................................................................................................................10
4.1 Risk assessment process .....................................................................................................10
4.2 Application of health and safety regulations on work environment ..................................11
4.3 Health and safety procedures adopted in the organization .................................................11
4.4 Practical implications of health and safety policies and procedures .................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Business management supports every activity of the organisation which is concerned
with acquiring maximum prosperity with minimum efforts. Management plays a significant role
for achieving common goals (Fewings, 2013). It is dynamic function which includes labour,
capital and raw-material to produce the products. Present study is based on Toyota Motor
Corporation which is Japanese company engaged in design, manufactureing, assembling and
salling of passenger cars (Toyota, 2017). They are leading in auto manufacturer and take place
eight largest company in the world. For gaining insight knowledge of firm report compare
functions of the company. Furthermore, it includes various activities to meet the operational plan
with effective monitoring and control. Moreover, it recommends improvements within Toyota
objectives and goals. In addition to this, it includes wider implications of proposed changes
within Toyota Company. At last, it carries out the practical implications of health and safety
policies and procedures within the chosen organisation.
TASK 1
1.1 Evaluates the benefits of interrelationship between two functions of Toyota
Operation management can be defined as administration of organisation practices which
creates the highest level of efficiency possible within business. Main functions of these aspects
are converting material and labour into goods and services to maximize profits of Toyota.
In order to carry out functions within the enterprise, teams compose organisation
members from various level of the firm. Each function needs to follow carefully which reduce
cost and enhance good relations with customers (Wilton, 2016). For attaining goals of Toyota,
following functions can be carried out: Marketing function: Marketing functions are essential part of business which needs to get
less attention from designer and information systems (Jansen, Cusumano and
Brinkkemper, 2013). Success of the marketing function of Toyota depends on the market
forces and information system. With changing in the market conditions it affects the cited
firm so that they have to conduct market research with changes in dynamic system. It
gives information related with customer contact further it also provides information
regarding budgetary control and infrastructure which assist in meeting with the marketing
department.
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 Financial functions: Finance is back bone of every enterprise which supports in carrying
out effective functioning at the workplace. Role of finance man change from last two
decades (Too and Weaver, 2014). It involves activities which are related with preparing
financial report and performance enterprise. It is beneficial for Toyota because it provides
information regarding investment, financial, assets management and portfolio aspects.
Thus, it is important responsibility of business to maintain accounting transactions at the
workplace which are related with business performances.
Transformation process includes carious activities and input in which Toyota add values
to provide effective products and services to their customers. For instance, they involve raw-
material to make finished goods and take information regarding customers preferences (Obeidat
and et.al., 2016). Then they are making products according to customers demand and serve to
them.
With the help of this transformation process at Toyota, it facilitates in making real time decisions
and improving automotive experiences. The company uses material, machines, customers,
labour, management and many more things. These elements are gathered to achieve outcomes at
the workplace. It will give positive outputs in term of goods and services which will satisfy the
customers demand and add value for maintaining sustainability at the workplace (Schmiedel
Vom Brocke and Recker, 2014).
1.2 Suggest methodology which can be used in Toyota process for organisation goals and
objectives
In Toyota process, value stream mapping method can be used for analysing current state
and future design for various series of event. It takes process from beginning to and point
towards the customers (Ates and et.al., 2013). In the cited firm, it is also known as material and
information flow mapping. This method is uses to create step by step guide which create current
state value stream map. In this aspect, cited firm make efforts which are conducted by people
who involve in this process. It represents flow of material from suppliers to customers within the
chosen organisation. Value stream mapping is team exercise which involves in all areas within
the process can be mapped (Somsuk and Laosirihongthong, 2014). In value stream method,
company can employ flow diagram documenting by providing high details of every step of a
process.
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Value stream mapping method is chosen because with the help of value stream mapping,
chosen organisation can analyse and design flows in the system level. It also relates with
manufacturing which is used in logistics, supply chain and service related industries. With the
help of this method, activities of the enterprise can be made easily with separate which focuses
on one types of attention and another type of waste (Fewings, 2013).
1.3 Evaluate the purposes of quality gateway in Toyota's operations department
Quality gateway is an organisational plan for match all requirements and company
activity. It specifies incorrect element within the business to make process and procedures at
workplace. In product development, quality gateway play important role which helps in
making correct design of products and services (Wilton, 2016). With the help of quality gateway,
firm Toyota tests the requirements. In this aspect, requirement must pass through the test and
then only it will be included in the process. Quality gateway normally set-up with one or two
people at workplace.
Process mapping can defined as the task which determine exactly which organisation
does, responsibilities and standards which essential to take by Toyota. In process mapping, cited
firm seen single entity with taking interconnecting parts within the enterprise. Each part of
interconnecting directly and indirectly adds value with end products and services (Jansen,
Cusumano and Brinkkemper, 2013).
TASK 2
2.1 Operational Plan
Toyota UK is a company which operates while adopting Total Quality management
strategy. The operational plan which is devised on the theory of Management by objectives for
this company is described below:1. Review of organisational objectives: Strategic working can only be guaranteed if certain
goals and objectives are defined by the organisation (Evans, 2016). Toyota's objective is
to continuously improve quality of products for achieving customer satisfaction and
demands.2. Setting of employee objectives and targets: Employee objectives help in increasing
productivity of the workers. They must have a motive of valuable service deliverance.
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Moreover, additional rewards and incentives will enhance their quality of work (Wilson,
2014).3. Monitoring progress: Monitoring is essential in an operational plan. Complete
transformational changes of raw materials take place in operations department of the
company. From manufacturing, finance and sales to marketing, promoting and delivering
products to consumers, every activity has to be monitored for errorless functioning.4. Evaluation of performance: Performance of employees and functioning department has
to be evaluated so that conclusions can be made whether objectives are being
accomplished or not.5. Distributing rewards for achievements: Declared rewards and incentives must be
distributed to the deserving candidates so that their spirit is motivated and inspired for
more work (Meistering and Stadtler, 2015).
6. Planning MBO for next operational period: As soon as the current operational plan is
executed and evaluated, next plan is prepared for another operational period.
2.2 SMART objectives
SMART is a combination of specific, measurable, achievable, realistic and time based
objectives which are defined for a company so that it can innovatively progress and expand in
international and national markets (Oakland, 2014).
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(Source: SMART objectives, 2013)
SMART objectives for Toyota are designed ahead:
 To achieve a sustainable business platform by managing triple bottom line standards.
 To manage its operational base in such a way that customers gain maximum awareness
about company's products and services by achieving cost effectiveness.
 To prosper and conquer international markets by creating employment opportunities in
countries that has high levels of unemployment.
Above described objectives qualify smart criteria and also help in creating a better brand
image of the company. Operational plan must be based on SMART objectives as it helps in
connecting with employees (Hunter, and Nielsen, 2013). Moreover, main motive of the company
is to serve its clients and their expectations effectively to fulfil these objectives.
2.3 Implement appropriate system to achieve objectives in the efficient way
In order to achieve organisation objectives, Toyota can use following methods: Programme evaluation and review techniques (PERT): PERT is method which uses to
schedule, organize and coordinate tasks. It represents graphical of each activity which
made by cited firm. This tool emphasizes on making relationship between each task and
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activity which complete within specific time frame at business. These systems are design
to manage complexity at the workplace which is major components of extensive data and
industrial efforts (Too and Weaver, 2014). Major effectiveness of this tool is that it
allows flexible scheduling due to variations in the amount of time which is taken to
accomplish specific part of project. In addition to this, activity is defined according to
time frame and resources which are requires moving from one event to another. When
one event is completed, progress and performance of company can be monitored easily.
 Critical path analysis (CPA): Various businesses involve in major projects that are
complex and include significant for investment and risk. Complexity and risks increasing
which is very necessary for identifying the relationship between each activity of project
(Obeidat and et.al., 2016). It is essential to use CPA for contrasting model which includes
all activities related with Toyota, time for accomplishing each activity and dependence
between each activity. Effectiveness of CPA is that company can plan all tasks which
must be complete as a part of project.
2.4 Recognise project planning model and tool
In order to make plan project management develops and coordinate diverse activities of
modern industry and commercial projects. Aim of the manager through project management is
foreseen and predict problems which can be face at workplace (Schmiedel Vom Brocke and
Recker, 2014). Thus, they have to make plan to solve this issues which organise and control
activities so that the project can be complete successfully. Manage of the chosen organisation
can involve various activities such as deciding what things to be done, organising it and make
arrangement with taking right candidates at the workplace. The aim which has to be
accomplished by the manager are performance and quality, budget and time to completion (Ates
and et.al., 2013).
With the help of PERT, manager can easily implement their plan to accomplish Toyota
objectives. In this aspect, they can assess and monitor business outcomes to maintain
organisation growth. In the cited firm, PERT analysis provides visual depicts which includes
major project activities and sequence for accomplishing desired outcomes. Network diagram
consist of arrows and nodes which need to be organized for attaining activities within the
enterprise. Sequence activities leads from starting point to finish point of the diagram which is
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known as path to accomplish action (Somsuk and Laosirihongthong, 2014). In this method,
manager involves various activities to compromising different degree of certainty at workplace.
(Source: Covell and Walker, 2013)
TASK 3
3.1 Select two quality system which are applied on Toyota
Quality is the standards which can be measured against things which are same kinds of
other products and services. In order to meet with quality standards, organisation measures
various quality aspects within the enterprise (Fewings, 2013). It is the process which includes
collection of business process which focuses on consistency to meet customers’ requirements
and enhance their satisfaction.
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Illustration 1: PERT diagram

In Toyota, ISO 9000 is taken for quality measurement which determines international
standards on quality management and quality assurance within the enterprise. It assists the cited
firm to develop quality system element which needs to be implemented to maintain efficient
quality at the workplace. It is not necessary for any organisation which can be applies on firm
size of the firm (Jansen, Cusumano and Brinkkemper, 2013). In addition to this, cited firm also
adopt EN 29000 quality standards' consultant which make witnesses within the company to
recommends regarding business operations and their products. With the help of these standards,
Toyota can easily analyze their performances towards customer’s outcomes. They can measure
quality of their products and services which they offer to the users and clients.
3.2 Total quality management
Total quality management is based on principles which requires for every member of
staff to commit with work and maintains high standards at workplace. It is a system of
management which describes continual improvements in Toyota products and services at the
workplace (Too and Weaver, 2014). It uses strategy and data with effective communication to
integrate quality discipline within culture and activities. It is based on various elements such as
customers focuses, employee involvement, integrates system and fact for decision-making, etc.
When organisation focuses on their customers, they can determines level of quality with
improvements in employee training, integrating quality and design process (Obeidat and et.al.,
2016).
In addition to this, it is also measures communication for day to day operations of Toyota
Company. Effective communication plays vital role for maintaining morality of employees at all
level of enterprise. Quality culture is a set of group values which need to take guidance for
everyday practices and consequent outputs (Somsuk and Laosirihongthong, 2014). In cited firm,
TQM assist in developing quality culture due to taken by granted practices which encapsulate the
ideology of group of the firm. When cited firm find that their customers are unhappy, they can
adopt new technology to frame culture and monitor the organisation performances.
3.3 Recommend improvements which align to achieve business objectives
In order to achieve business objectives, Toyota needs to make changes in their plan with
the help of business process re- engineering. It involves designing of core business process to
achieve improvements in the cited firm productivity, cycle time and their products quality.
Business process re engineering is the analysis between workflows and activities of the
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organisation to optimize core value within the company (Fewings, 2013). With the help of
business process, following recommendations can be taken within cited firm:
 Organize around outcomes not with specific tasks.
 Prioritize every activity of Toyota and redesign within the enterprise.
 Integrates information processing work with producing information at the workplace.
 Capture information from market to optimize task at the workplace.
 Put decisions point to perform various activities and build control on the process (Wilton,
2016).
3.4 Implication with proposed changes within Toyota
With the help of culture improvements, Toyota can implement their plan to make
effective operations within the business. In respect to this, cited firm needs to implement plan for
maintaining quality at workplace. The organisation is required to make systematic transactions
and activities which can be done through maintaining quality at the workplace. It gives positive
results on the enterprise performances in term of pressures of managers and new approach of
quality adopted by company (Too and Weaver, 2014). Total quality management is tool which is
based on research that explores new things. As a result, cited firm can move towards
multinational things which they can implement in the business.
TASK 4
4.1 Risk assessment process
It is vital that risk assessment process should be carried out for identifying potential
damages and harms that can occur in Westfield London shopping centre. It will support in
making effective strategies for mitigating the negative impact of risk that might be faced in the
enterprise (Hughes, and Ferrett, 2015). Risk assessment will be conducted by following way:-
Organisation name: Westfield London shopping centre
What
are the
hazards
?
Who might be
harmed and
how?
What are you already
doing?
Do you need to do
anything else to
manage this risk?
Action
by
whom?
Actio
n by
when?
Done
Slips
and trips
Employees
might get
Staff members are
informed about the
Effective
management of
All
employ
04/10/
16
05/10/
16
9

What
are the
hazards
?
Who might be
harmed and
how?
What are you already
doing?
Do you need to do
anything else to
manage this risk?
Action
by
whom?
Actio
n by
when?
Done
injured if they
will fall or slip
due to any
object.
various risk that might
be faced by them due to
the various risk
conditions
equipments is
required and it will
support for avoiding
slips and trips in the
entity
ees,
supervis
or to
monitor
Health
related
risk
staff
members and
consumers
visiting the
place might get
injured due to
the serious
damages might
be suffered.
Precautions needs
to be taken by people
while visiting shopping
centre has been posted
on the notice board
(Mitroff and Alpaslan,
2014).
staff members are
provided with
training programs so
that they can learn
better ways for
providing better
services to
consumers.
staff
member
s, top
manage
ment
and
custome
rs
6/ 12-
2016
7-12-
2016
4.2 Application of health and safety regulations on work environment
Three legislative measures that applied to Westfield London shopping centre are as
described:-
Health and safety act 1974:- Guidelines have been mentioned in this act that it is necessary to
maintain safe operations and manage working environment. It is required that adequate welfare
provisions should be provided to the staff members and proper training should be rendered to
them for ensuring better health and safety at the shopping centre (Flannigan, Samson, and
Miller, 2016).
Workplace regulations 1992:- According to this act, it is required that proper maintenance of the
work place equipments should be done and conductive work environment should be provided to
the staff members.
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The health and safety regulations: - Guidelines have been mentioned in the act that employers
are required to provide health and safety regulations to the workers (Wuttke, Blome and Henke,
2013).
4.3 Health and safety procedures adopted in the organization
Health and safety policies are followed in Westfield London shopping centre for
rendering safe and protective work environment to the clients.
 Risk assessment processes are organized for identifying potential sources of risk that
might be faced in the enterprise (Frumkin, 2016).
 Training sessions are organized for making staff members aware about the various health
and safety related issues that might be faced by them while working.
 In addition to that, consumers are given information about various health and safety
related issues by posting notice and distributing pamphlets. Risk in the organizations is
managed by forming effective risk policies.
4.4 Practical implications of health and safety policies and procedures
Westfield London shopping centre is visited by millions of people and it is needed that
better and safe environment should be rendered to all the staff members. Training programs can
be organized in the enterprise for making people aware about the various health and safety
policies that they need to follow (Wilks, JStephen and Moore, 2013). In addition to that,
monitoring of safety improvement will be done by making a check list and it will aid in
identifying weak performing areas of safety and health in the corporation.
CONCLUSION
From the above report it can be concluded that, Toyota is required to manage their
business activities for achieving business objectives at the workplace. In this aspect, they follow
functions which are interrelated with each other such as marketing and financial function.
Furthermore, it summarized that for developing operational plan cited firm needs apply SMART
objectives for effective and efficient use of resources. Moreover, it is articulated that for
maintaining quality system cited firm need to use total quality management with the help of
PERT and CPA.
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REFERENCES
Books and Journals
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performance management. Journal of Small Business and Enterprise Development. 20(1).
pp.28-54.
Covell, D. and Walker, S., 2013. Managing Sport Organizations: responsibility for performance.
Routledge.
Evans, M., 2016. GLIS 620-Management of Information Organization-Week 2-Strategic
Planning, Goals and Objectives. 1. pp.
Fewings, P., 2013. Construction project management: An integrated approach. Routledge.
Flannigan, B., Samson, R.A. and Miller, J.D., 2016. Microorganisms in home and indoor work
environments: diversity, health impacts, investigation and control. CRC Press.
Frumkin, H. ed., 2016. Environmental health: from global to local. John Wiley & Sons.Hughes,
P. and Ferrett, E., 2015. Introduction to Health and Safety at Work: For the NEBOSH
National General Certificate in Occupational Health and Safety. Routledge.
Hunter, D. E. and Nielsen, S. B., 2013. Performance management and evaluation: Exploring
complementarities. New Directions for Evaluation. 2013(137). pp.7-17.
Jansen, S., Cusumano, M. A. and Brinkkemper, S. eds., 2013. Software Ecosystems: Analyzing
and Managing Business Networks in the Software Industry. Edward Elgar Publishing.
Marks, D., 2015. Inside Story: The power of the transformational arc. Bloomsbury Publishing.
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the Beliefs that Drive Risk in Business. Springer.
Oakland, J. S., 2014. Total quality management and operational excellence: text with cases.
Routledge.
Obeidat, B. Y. and et.al., 2016. The effect of knowledge management uses on total quality
management practices: A theoretical perspective. Journal of Management and strategy.
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Schmiedel, T., Vom Brocke, J. and Recker, J., 2014. Development and validation of an
instrument to measure organizational cultures’ support of business process management.
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Somsuk, N. and Laosirihongthong, T., 2014. A fuzzy AHP to prioritize enabling factors for
strategic management of university business incubators: Resource-based view.
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Too, E. G. and Weaver, P., 2014. The management of project management: A conceptual
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Wilks, J., Stephen, J. and Moore, F. eds., 2013. Managing tourist health and safety in the new
millennium. Routledge.
Wilson, R., 2014. A comprehensive guide to project management schedule and cost control:
methods and models for managing the project lifecycle. Pearson Education.
Wilton, N., 2016. An introduction to human resource management. Sage.
Wuttke, D. A., Blome, C. and Henke, M., 2013. Managing the innovation adoption of supply
chain finance—Empirical evidence from six European case studies. Journal of Business
Logistics. 34(2). pp.148-166.
Online
Toyota, 2017. [Online] Available through: <http://www.toyotauk.com/>. [Accessed on 11th
January 2017].
SMART objectives. 2013. [Online] Available through:
<https://www.practicallyperfectpa.com/2013/smart-objectives-assistants/11/11/>.
[Accessed on 16th January 2017].
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