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Managing food and beverages operations TABLE OF CONTENTS INTRODUCTION 3 ACTIVITY 1: DEMONSTRATING F&B INDUSTRY KNOWLEDGE4 ACTIVITY 3:ANALYSING CUSTOMER MOTIVATIONS AND BEHAVIOUR 6 ACTIVITY 3: EVALUATI

   

Added on  2021-02-21

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Managing food and beveragesoperations

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3ACTIVITY 1: DEMONSTRATING F&B INDUSTRY KNOWLEDGE......................................4ACTIVITY 2: ANALYSING CUSTOMER MOTIVATIONS AND BEHAVIOUR....................6ACTIVITY 3: EVALUATING WAYS TO USE TECHNOLOGY................................................8Activity 4.......................................................................................................................................101.................................................................................................................................................102.................................................................................................................................................101. ...............................................................................................................................................102. ...............................................................................................................................................111. ways in which the equipment are been cleaned and is maintained in pre and the post service...................................................................................................................................................112. Importance of cleaning and maintaining of an equipment....................................................111.................................................................................................................................................112.................................................................................................................................................113. ...............................................................................................................................................11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13

INTRODUCTIONGlobal food andbeverage industry is divided into various segments such as groceries,packaged foods, health and natural products and many more (Davis and et.al., 2018). F&Bindustry is influenced by customer demands which are further influenced by several otherfactors. The report will give information about present and future trends that can affect food andbeverage industry. Further it will give information about rating systems of hotels and restaurantsand types of businesses that are covered in F&B industry. The research will also give ideas aboutfactor that influence consumer behaviour and trends and evaluation of strategies that can be usedfor effectively retaining current and future employees. Digitalisation role and importance inincreasing operational efficiency of company.ACTIVITY 1: DEMONSTRATING F&B INDUSTRY KNOWLEDGEThe modern F&B industry:The F&B industry has undergone a huge expansion. This sector is evolving growing at apace. Food and beverages are the 2 items that go along with modern people. People are curiousto try new things which leads to innovative food items. This industry is growing on the constantbasis to meet the demand and needs of customers (Gibson and Parkman, 2018). Traditionallypeople does not spend so much money in food and beverages industry, generally they go tofamily restaurants and have lunch or dinner. It is essential for restaurants and hotels to come upwith new concepts. Now in modern F&B industry people are keen to try new things such as fine

dining, pubs, clubs, bistro etc. Food industry has also covered airports such as Heathrow airportrestaurants and lounges Ltd. where many cafes, lounges and restaurants are opened. There are different types of business found in F&B industry are Restaurants: Generally restaurants referred to a place where tables and chairs areprovided to sit and waiters serve the food. It was a concept of casual dining with tableservice. There is a rapid growth in the restaurant business in UK as there is an increasingdemand of food outlets and there is an intense competition in the market. As Food andbeverages industry started to grow, the trend of fast food was emerging. Restaurants haschanged their ambience and way of conducting the business (Mattos and et.al., 2015).They have identified the needs of the customers and provide them with differentrestaurant styles such as Ethnic restaurants which provides national cuisine. Fast foodrestaurants mainly focus on fast service, it ranges from small-scale vendors to large scalerestaurants like McDonald's, family style are casual dinning where food id served ondinner tables. There are various variations in the restaurants such as cafe, buffet, bistro,coffee house, destination restaurant and pubs etc. there are some restaurants on wheelssuch as food trucks. Catering: It is a service of providing food in the hotels, hospitals, pubs, aircraft, eventvenue and remote areas etc. This business was found in 1820. Slowly and graduallycatering business started to be professionalize. By creating simple menus cateringbusiness try to develop its business. This catering services has developed its market andthen introduce various types of catering services like mobile catering which providesfood on vehicles, shipboard catering provides food to big cargo ships, cruise liners andferries. Wedding catering was one of the most popular catering services where food isprovided in wedding functions and parties (Maier and Prusty, 2016). There are also some rating systems nationally and internationally through which each businessare rates according to their ambience and many other factors. For rating the hotels andrestaurants in the F&B industry, tourism issued NAS (national accommodation standards). SRS(start rating system) was also started to rate the hotels. These rating system classify hotels on thebasis of their ambience, quality standards etc. 3 star rating system: Under this system business need to deliver wide range of comfortswhich is above-average needs. Their designs, quality standards, services and

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