This report provides a brief description of food and beverage management, including different types of businesses, rating systems, current and future trends, professional skills, legal requirements, operational and marketing technology, factors influencing consumer decisions, and strategies to attract and build a loyal customer base.
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Managing Food & Beverage
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Table of Contents. INTRODUCTION...........................................................................................................................3 CONCLUSION................................................................................................................................3 REFERENCES................................................................................................................................4
INTRODUCTION This report gives the brief description of management of food and beverage business. In this report it has been discussed about the different types of business related to this industry. Followed by the different rating system used by such business organisations, followed by the current trends influencing this business sector as well as the legislationsandimpactoftechnologyalsohasbeendiscussedinthisreport. Additionally, this report gives the short description of strategies followed by such business in order to attract customer for stronger and loyal customer base. P1 Explore different types of businesses within the food and beverage industry, profiling a chosen business within each area of the industry. The different types of business within the food and beverage industry can be categorised in several parts such as Quick service establishments This type of business within food and beverage industry involves commercial food service in the form of restaurants in which the customers demand for the services that look garner quick snack, drink or meals. In such type of business the employees generally associated are comparatively less. And these restaurants are generally based on self services. Few of the examples of such quick service snack and drink restaurants are Pizza Hut, Subway, KFC, McDonald's etc (Subramaniam and Wareing eds., 2016). Catering business This type of food and beverage business generally seen on the special occasions. The catering services business provides food and beverages generally based on the prior contract. These services are generally observed in the birthday parties andwedding and everything betweenthem. This business includes larger number of employees. This type food and beverage business is generally seasonal as the business owner tends to get the most businesses during the season of wedding. The capital invested in this business is generally very high. Full service restaurants This full service restaurant are the businesses of food and beverages in which the typical restaurant tends to provide the eateries which feature full course meals,
drinks as well as some times it includes bar too. The general concept of this type of business is the customer tends get seated at the table, the wait for the waiter to take its order. Therefore, this type of full service restaurant business includes themed restaurants, casual dining as well as fine dining. P2 Explain different rating systems used for the food and beverage industry nationally and internationally. Food safety is a critical issue which need to be implemented throughout the food chain ranging farm to the fork the customer. The restaurants could be identified by its rating; these rating are based on the quality of services they provide. These rating are variable depending on the nation i.e. some use star, symbols or numbers depending on the system of nation. Stars are the most commonly used technique for rating. Thus, ratings are based on the feedbacks of the customers. Generally rating can be observed on the guide books, media, news papers, and websites as well as at the lifestyle magazines. Moreover, there are some websites that offers customers to give reviews and rating based on their experiences, this type of rating has generally became popular now a days but most importantly they are sometimes less reliable. The rating system was stated due to poor services provided by the traditional hotels and restaurants. Thus, the different techniques to rate an restaurant are Star Itisthemostcommonlyusedtechniquestorepresenttheratingofthe organisation or food business. Stars are generally ranging from 1 to 5. Where 5 in the rating is considered to be excellent in the service while 1 star shows that the service was the most unacceptable (Kasavan, Mohamed and Halim, 2018). Symbol The symbol may be another option in order to demonstrate the rating of any services provided by the service provider to the service receiver. The symbol may be the sign of plus (+) or any special character. Number Numbers are another method to represent the rating of any food or beverage business outlet. These numbers are generically ranging from 1 to 3, where one
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number means first class service while the 3 means the service was third class. P3 Discuss the current and future trends affecting food and beverage businesses. The current and future trend has significantly affected the food and beverage business. The sectors it has affected could be discussed as Changing consumer preferences According to the current customer’s preferences, the bold and exotic favours, snacking, health & wellness are the most liked element that has influenced the customers (Mader, and et.al 2015). Food safety and transparency The food safety and transparency has influences the latest trends affecting the food and beverage business as more and more customers wants there producers of food must be green, the company must be charting the excess produced, as well as must have sustainable usage of water, that means there must be proper control over water usage. Moreover, customers like to be serving by the company which uses solar power, reduce wasteful packaging and more. Additionally, there might be chances that using these sustainable measures may be costly, but the company must adopt these features that encourages green environment and aware of cost saving taxes. Technology As so many products are available at online store, food and Beverage Company too had stayed in front of the technology. As large food business has already taken usage of technology to cope up with the current market trend. Moreover, many of the researchers had stated that with the digital era, there in not only transformation in the lifestyle of the people but it has also transformed the food and beverage preference of the customers. Trending flavours as well as unique packing styles some of the innovative approach used by the owner of this business sector. Mergers and acquisitions In the latest trend, many of the food and beverages outlets has introduced the new line of product or the products which are healthier or whose ingredients are healthier to their existing foods and drinks. Therefore, rather than development of new products within the operations of the company, these companies has acquired the smaller businesses who are doing the same job. Thus, in this way the companies did
not had to invest much on the research and development of such products and thus, the company has stayed above the all others. P4 Demonstrate professional food and beverage management skills within a food and beverage organisation. The various professional food and beverage management skills must be possessed by an individual are Customer service The professional food and beverage manager might sometimes have to interact with the customers. Thus, being friendly as well as curious to help the customers will make the customer to visit the restaurant more Offaly. Attention to detail Food safety, costs, food standards and more are the various element that the professional manager of the food and beverage outlet has to check or has to keep an eye over it. For ensuring the correct procedures (Radzi, Saidon and Ghani, 2016). Leadership Effective Leaderships are the role played by the professional food and beverage managers, as they must lead the team in back house in managing the team during the heavy shifts, resolving the conflicts as well as in getting the job done. Management skills Creating work schedules, pricing, cost and many more functions other than the function of managing food and beverage, are the functions performed by the professional managers of food and beverage industry (Shahidi, 2015). Organisational skills Managing schedules of work, cleaning of the premises, various shipment and many more are the various skill associated with the professional of food and beverage business. And these professional do these crucial jobs in an organised way. Problem solving skills To deal with the conflicts of the employees, irate customers as well as wrong stock
ordering are the part of such professional jobs. Thus, these professional must possess the skill in order to overcome these issues. Speaking skills Giving orders to the staff or giving the cooking directions to the new employees as well as communicating with the customers with accuracy are the various special skill that must be possessed by the professional manager of the food and beverage business. Stamina The professional must have enough stamina to stay standing all day long, and they might have to stay near to the hot element. Thus, they must possess good stamina. P5 Explain the legal requirements and regulatory standards that food and beverage service outlets must comply with, giving specific reference to the maintenance and cleaning of equipment. Each food and beverage business has to follow the set rules and regulations of the state in order to do business. Thus, here are the local agencies which are responsible for the monitoring of such business practices and encourage the business outlets to follow the guidelines according to the procedures and guidelines of the state. HACCP This is one of the basic requirements for preparing and storing food safely under the procedures based on the principle of HACCP (Hazard Analysis and Critical Control Points). Thus, all the food and beverage businesses such as individual restaurants, bars or cafes have to possess such certifications. HACCP is the approach to identify, evaluate as well as control the food safety hazards, depending on the seven principles (Del Chiappa, Martin and Roman, 2016). Premises It must be ensured that the premises must by safe and hygienic for the customers. Design of food preparation area The design of food preparation area must be such that the exhaust must be stalled in such a way that all the smoke is passed through the roof of the kitchen.
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Equipment The equipments used for food preparations must be in good condition as well as must be clean in order to maintain the hygiene. Water supply The water used for various purpose which is added in the preparation of food must be drinking water. Personal hygiene Contamination due to food wastage mustbe avoided in the premises. Thus for this proper trainings must be given to the staffs Food The raw material used must be safe and food graded. Food waste The company must ensure their must be the least wastage of food should happen. And if somehow, some of food got wasted then proper actions must be taken to manage the food wastage. Staff training All the staff members of this business must be trained to have essential food hygiene. Transport All the vehicle associated with the business must ensure 100 percent hygiene so must keep the vehicle clean (Subramaniam and Wareing eds., 2016). P6 Compare and contrast different operational and marketing technology for a range of different types of food and beverage businesses. Seamless order taking Due to presence of cloud technology the operations of the restaurants had got bolster. A point of salt system is browser based and can work smoothly on any hardware such as laptop, tablets or even on the smart phones.
Improved front end operations The attractive way to display the customers is the usage of digital boards with digital menu. Moreover, self ordering kiosk are in lime light nowadays as the customers prefertohaveselfservices,sothereisnoneedofwaiter.Thus,thiswill automatically reduced the cost of service. Greater efficiency in kitchen operations With the help of technology it has became easier to keep check of the inventory moreover it has enabled the executive chefs and organize menu and generate the food cost digitally on regular or on some special food item selected. Improved marketing and customer engagement It could become easier to locate a restaurant for any potential customer by using online search engine such as Google. Moreover, there are several online food delivery platforms such as zomato, swiggy and many more, had made the improvement in this industry due to technology. The technology has also helped this business in receiving the genuine feedbacks from its customers (Dopson and Hayes, 2015). P7 Investigate the factors that influence the consumers’ decision on which food and beverage outlets they choose. According to the recent studies it has been found that in restaurant based business, customers are not only attracted by food and location, but sometimes they may get more attracted through quality of food, its ambience as well as the services provided by the food outlet. Moreover, these preferences vary from customer to customer as well as weighted differently depending upon the type of cousin preferred by the customer. The price expectations or the quality may influence the customer in making a decision on which food or beverage outlet they may prefer to choose. Sometimes quick service or faster casual establishments may also influence the customers. By enhancing the strategies of marketing, a business of restaurant could emphasises the key differentiators which would appeal to the tastes of the ideal customers. By expanding the business at the most of places where the business could find the most likely customers. Moreover, finding the most suitable site or convenient
location in order to attract more and more customers like the earlier ones. Additionallyoptimizingtheoperationsatthealreadyexistedlocationofthe business, this could be done by evaluation of customer preference and thus, by creation of dining experience which would reach the expectations of the customers. Thus, above are the several factors, that may influence the customers in making the decisions in order to finding out where to dine (Becker and et.al2019 ). P8 Analyse strategies used in a range of food and beverage outlets to attract and build a loyal customer base. the strategies used in range of food and beverages outlets in order to attract and built a loyal customer base are as follows Deliver exceptional customer services If one has invested a lot of money in advertising, promotions through social media or through search engine optimization, so the people had visited the restaurant once and had never returned back is the worst case. So in order to make a loyal and strong and strong customer base the food outlet has to deliver the best in class service. For example, calling the customers by their names and noting down their preferences of menu sometimes makes a huge difference. Moreover, treating the first time visitors with the excellent service, and giving the same services again and again on every visit. Get involved in the community Involvement of business in caring of local communities is generally loved by the customers. Thus, the participation of business in the local events helps the company in gaining huge popularization and will eventfully helps in building stronger local network of customer base. For example, a business may promote shared views on any social cause and may get involved with it in order to showcase the restaurants contribution in such important causes of the society Connect with customer through social media Social media is the way used by the business in order to highlight the efforts of the community as well as to interact with the customer base. Thus, social media could be used as an tool to identify the most vocal and active customers. Moreover, is easier to deal with the positive reviews on the social media, but sometimes the
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negative reviews are valuable too, as they helps the business understanding where the company is lacking behind. Develop a distinctive loyally program Distinct loyalty programs are somewhat like loyalty point. The customer will earn these loyalty points when and whenever it visited the outlet. And moreover, these points of loyalty must vary from product to product and there must be a different offer for kids (Davis and et.al, 2018). Using technology to make the experience more personal. Thisstrategysuggeststhatthebusinessmustinvestincustomerrelationship management system through technology. This means the system will helps in identifying the regular customer and moreover, it will save their most likely preference in the data base of the outlet. Thus, in this way the food and beverage outlet will tends to gain stronger and most loyal customer base. CONCLUSION This report can be concluded as, management of food and beverage in a critical issue. This report had given the brief description of management of food and beverage business. In this report it had been discussed about the different types of business related to this industry. Followed by the different rating system used by such business organisations, followed by the current trends influencing this business sector as well as the legislations and impact of technology also has been discussed in this report. Additionally, this report had given a short description of strategies followed by such businesses in order to attract customer for stronger and loyal customer base (Taoukis and Tsironi,2018).
REFERENCES Books and journals Taoukis, P. and Tsironi, T., 2016. Smart packaging for monitoring and managing food and beverage shelf life. InThe Stability and Shelf Life of Food(pp. 141-168). Woodhead Publishing. Davis, and et.al 2018.Food and beverage management. Routledge. Becker, and et.al2019.System and process for managing preparation and packaging of food and/or beverage products for a precise delivery time. U.S. Patent 10,311,530. Dopson, L.R. and Hayes, D.K., 2015.Food and beverage cost control. John Wiley & Sons. Subramaniam, P. and Wareing, P. eds., 2016.The stability and shelf life of food. Woodhead Publishing. Del Chiappa, G., Martin, J.C. and Roman, C., 2016. Service quality of airports' food and beverage retailers. A fuzzy approach.Journal of air transport management,53, pp.105-113. Shahidi, F. ed., 2015.Handbook of antioxidants for food preservation. Woodhead Publishing. Radzi, R.M., Saidon, I.M. and Ghani, N.A., 2016. Risk management in food supply chains by Japanese food companies in Malaysia.International Journal of Business Management & Economic Research, 7(6), pp.778-787. Mader,andet.al2015.Managingpatronservicingresourceswithinavenue.U.S.Patent Application 14/215,048. Kasavan, S., Mohamed, A.F. and Halim, S.A., 2018. Knowledge and Attitudes of Hoteliers in LangkawiUNESCOGlobalGeoparktowardsSustainableFoodWasteManagement (SFWM).Pertanika Journal of Social Sciences & Humanities, 26(3).