Managing Food & Beverage Operations – Doc

MANAGING FOOD & BEVERAGE
OPERATIONS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................4
P1. Explore different types of businesses within the food and beverage industry, profiling a
chosen business within each area of the industry........................................................................4
P2. Different rating systems used for the food and beverage industry nationally and
internationally..............................................................................................................................6
P3. Current and future trends affecting food and beverage businesses.......................................9
M1. Analyze how current and future trends are affecting food and beverage businesses
products and services to meet business objectives....................................................................11
D1. Critically analyze how different types of food and beverage businesses have adapted to
current and future trends to meet business objectives...............................................................11
P4. Demonstrate professional food and beverage management skills within a food and
beverage organization................................................................................................................11
P5. Legal requirements and regulatory standards that food and beverage service outlets must
comply with, giving specific reference to the maintenance and cleaning of equipment...........12
M2. Discuss the importance and value of having to meet professional food and beverage legal
and regulatory standards on operational performance and the consequences on performance if
they are not adhered to...............................................................................................................13
D2. Analyze the implications of failing to meet the professional food and beverage legal and
regulatory requirements upon the overall operational performance..........................................14
P6. Compare and contrast different operational and marketing technology for a range of
different types of food and beverage businesses........................................................................14
M3. Evaluate how digital technology enhances business performance for a range of different
types of food and beverage businesses to meet business objectives..........................................15
P7. Factors that influence the consumers’ decision on which food and beverage outlets they
choose........................................................................................................................................15
P8. Analyze strategies used in a range of food and beverage outlets to attract and build a loyal
customer base.............................................................................................................................17

M4. Evaluate the effectiveness of strategies used in a range of food and beverage outlets to
attract and build a loyal customer base......................................................................................17
D3. Critically evaluate the impact of digital technology both on the operations of food and
beverage businesses and the significant influence it has upon consumer buying behavior.......18
REFERENCES..............................................................................................................................19

INTRODUCTION
Foods and Beverages services are one of the largest sectors in terms of preparing,
producing and serving of food. There are many skills required to sustain in this industry by
understanding the commercial advantages and its effects. This report is going to put insights on
various types of businesses, rating systems, current trends of this sector, management skills, legal
regulations and requirements established here, use of operational and marketing through digital
technology.
MAIN BODY
P1. Explore different types of businesses within the food and beverage industry, profiling a
chosen business within each area of the industry
Sl.
No
.
Sector Description Advantage
s
Disadvanta
ges
Example Employer
1 Hotels It includes
Accommodati
on services
including
overnight
stay and other
facilities like
TV, AC, etc
Easy
layover or
stay with
security,
based on
the rating
that hotel
has
received.
Sometimes,
during peak
duration, it
gets
clustered
with high
prices, low
services
performance
and more.
The Witchery by the Castle;
352 Castlehill, Edinburgh
EH1 2NF, UK;
www.thewitchery.com;
Edinburgh.
2 Golf Clubs These have
Long grounds
with golf cart
for
recreational
purpose.
Prestige in
working
this field,
good
prospects
in career
developme
nt.
Over
exploitation
of low level
employees,
more stress
on customer
driven
services.
The Golf Cart Company
Limited; 187A Liverpool
Rd, Southport PR8 4NZ,
UK;
http://southportgolfcentre.co
.uk/; Liverpool.
3 Theme
Parks
It is based on
Adventurous
and
Enhancing
knowledge
about
Long hours
of word,
pressure on
THORPE PARK Resort,
Staines Rd, Chertsey KT16
4

Recreational
activity based
rides and
many small
outlets of fast
food are
available
there to
entertain
customers.
technical
aspects
related to
such rides.
health due to
continuous
tasks, poor
pay
8PN, United Kingdom;
https://www.thorpepark.c
om/; Surrey.
4 Prison
Catering
Services
Simple
cooking
methods used
with edible
quality food
at low costs
with
occasional
and seasonal
Criminals
understand
the value
of food,
family and
social
lives.
Ill effects on
health and
exploitation
by making
them work
in inhuman
conditions.
Sodexo; 1 Southampton
Row
London
WC1B 5HA;
https://uk.sodexo.com/home
/about-us/contact-us.html;
Dublin, Gwent, Camberley
etc.
5 Restaurant
s’
Ambience
based on
concepts,
good quality
food with
varieties in
cuisines,
relaxation
services.
Employme
nt
generation,
good
progress in
career
front,
learning
and
developme
nt
Exploitation
can occur,
long hours
of work
The Ledbury; 127 Ledbury
Rd, London W11 2AQ, UK;
[e-mail];
Ledbury
6 Contract
Catering
Applied in
hostels,
colleges,
offices etc.
with
reasonable
cost of
operations
and standard
quality of
food.
Instant
recognition
if quality
of food is
edible.
More
revenue
generation.
Restriction
while
establishing
in particular
location like
socioecono
mic factors.
The Clink Charity; Brixton -
0208 678 9007
brixton@theclinkrestaurant.
com;
https://theclinkcharity.org;
Styal, Cardiff etc.
7 Cafes Small
businesses set
up at small
scale to give a
place for
Reasonable
pricing,
soothing
environme
nt, easy
Rate of
return might
sometimes
not as
effective as
The Table Café; 83
Southwark St, London SE1
0HX, UK;
https://www.thetablecafe.co
m/; London
5

having
coffee, tea or
snacks.
and
accessibilit
y towards
technologic
al progress
cost of
investment.
Promoting
such cafes
can be a
difficult
task.
8 Culture
and
Heritage
Food-
services
These are
established to
provide local
food via
stalls,
packaged
foods, drinks,
bottled water
so those
tourists who
come to visit
can have
something
authentic.
Emphasis
on
promoting
local
cuisines
with
authentic
flavors.
Establishing
a link with
tourists need
proper
execution of
planning
which might
be a long
process with
low degree
of career
advancemen
t.
Heritage Food Service;
www.hfse.com; Cambridge,
East of England, England.
9 Bars and
Pubs
These are
meant for
casual
outings along
with services
like open mic
nights,
dancing
theme based
events, good
food and a
wide variety
of beverages
including
alcohol.
It promotes
social
activities to
let people
from
different
backgroun
ds to
showcase
their
talents
through
such
events.
Along
with, they
encourage
local
harmony in
terms of
friendship
and good
networking
that leads
to bonding.
It is purely
based on
consumption
of alcohol
which
sometimes
become
tiresome for
owners to
handle such
clients and
also, few
indecent acts
might also
occur. This
affects the
crime rate of
the city.
The Porch House,
Digbeth Street, Cheltenham,
UK; info@porch-
house.co.uk
6