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Managing hospitality services PDF

Added on - 22 Nov 2021

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Running head: Managing hospitality services
Managing hospitality services
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Managing hospitality services
Executive summary
Entertainment is a brain coolant. It is the desire of every human to be given an instance of cordial
and generous reception after a long day at work. This is what hospitality entails. The purpose
having this in black and white is to deliver a report explaining the different types of
accommodation in hospitality and the role of front office department within accommodation
services.
Managing hospitality services
Table of Contents
Introduction......................................................................................................................................5
Accommodation...............................................................................................................................5
How accommodation contribute to the industry of hospitality.......................................................5
Types of accommodation services...................................................................................................5
Apartments...................................................................................................................................5
Bed and breakfast.........................................................................................................................6
Holiday homes.............................................................................................................................6
Hotel.............................................................................................................................................6
Motels...........................................................................................................................................6
Different forms of ownership of accommodation services..............................................................6
Independent..................................................................................................................................6
Franchise......................................................................................................................................7
Fractional ownership....................................................................................................................7
Differences between commercial and non-commercial businesses.................................................7
Non commercial...........................................................................................................................7
Commercial..................................................................................................................................8
Grading............................................................................................................................................8
Grading example in most countries.................................................................................................9
Managing hospitality services
Five star...........................................................................................................................................9
Four star...........................................................................................................................................9
Three star.......................................................................................................................................10
Two stars........................................................................................................................................10
One star..........................................................................................................................................10
Implications of ownership grading................................................................................................11
Classification based on location....................................................................................................12
City center..................................................................................................................................12
Motels.........................................................................................................................................12
Critical evaluation of accommodation services.............................................................................12
Lodging..........................................................................................................................................12
Restaurants.....................................................................................................................................13
Role of online sites on accommodation booking...........................................................................14
Roles of online reviews in relation to guests decision making......................................................14
Front office....................................................................................................................................15
KEY ROLES OF FRONT OFFICE DEPARTMENT IN MEETING THE OBJECTIVES OF
CANADIAN HOTEL AND RESTAURANT...............................................................................17
Role of front office in achieving positive grading.........................................................................17
Conclusion.....................................................................................................................................18
Reference.......................................................................................................................................19
Managing hospitality services
Managing hospitality services
Introduction
With the evolution of things and growth in business mind and innovation; hospitality has been
commercialized. Therefore the guest has to pay for the generous and cordial reception given.
Commonly this is done in a well-organized environment where the entertainers are hired to
provide their services and are paid by the management from the money paid by the guests.
Accommodation
It refers to the room or the housing and food provided to both domestic and external visitors.
They have varying price charges from low budget; favorable for people with low income, to
luxurious and expensive ones. The main agenda of accommodation is to provide a home away
from home, a place for the travelers to rest. By the look of things from the human wants view,
housing is a basic human want and therefore the traveler should also be provided with
How accommodation contribute to the industry of hospitality
Imagine you are about to travel abroad for a duration ranging from one day to say three months.
What will you eat, where will you sleep? Accommodation provides a place for temporally
settlement and food for travelers. It is the heart of hospitality. It is worth remembering that
entertainment of a hungry man is food. Besides food and housing; clients are also provided with
entertainment accommodation.
Types of accommodation services
Apartments
This is a self-contained housing unit under one storey. They are meant for accommodation of
visitors who are likely to stay for more than one month.
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