Managing Hospitality Services

This presentation provides an overview of managing hospitality services in the industry. It covers topics such as the scale and size of accommodation services, different forms of ownership, the role of grading and classification systems, and front office functions. It also discusses key roles within the front office department for a selected organization. References are provided for further reading.

Managing Hospitality
services

Table of content
• Introduction
• Scale and size of the accommodation services in hospitality industry
• Different forms of ownership available to accommodation services
• The role that grading, classifications systems and online review sites
• Front office functions within a variety of accommodation services
• Key roles within the front office department for a selected organisation
• Conclusion
• References

Introduction
Hospitality industry is defined as a group of businesses who are providing
services to customers. Company is making focus in making satisfaction to
customers with specific experiences. In this, their first area is defined by
accommodations which includes hotels, motels, breakfasts and other lodging
business.

Scale and size of the accommodation services in
hospitality industry
Accommodation services are provided with a provision of overnights Their
are various types of accommodation services which is simply pick from
budget of client and customer. Marriott exquisite luxury lodges and resorts
in order to camping grounds, hostels which are clean and affordable.

Difference in between commercial and non
commercial business
In Hospitality business company is commercially based on profit to keep
depended in term of business. From the above mention accommodation
services.
Commercially
Non- commercially

Different forms of ownership
available to accommodation services
Their having different types of ownership which is available by
accommodating services. The company having various kinds of hotel
ownership with having envision with successful walking in own hotel. They
are basically of two types independent and chain.

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• Privately owned Hotel
• Leased Hotels
• Managed Hotels
• Franchises

The role that grading, classifications systems and
online review sites
Grading and classification system is is posted by examining research with a
purpose of enhancing financial performance in lodging industry. This is
based on popularity of ratings hotels. This online reviews is started by
foundations in making discussions most popular trending tool for regarding
opinion of customer and sentiments.

Front office functions within a variety of accommodation services
Front office is also define as reception where visitors arrive at first time at a
place of business. The office staff is dealing with a contact to a relevant
person of a company. It is affected by revenues of company. Marriott is
providing training first to the front office is regarding with position by
contacting with customers.

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Communication
• In this, company wants to make contact with customers via many options which is provided by
front office
Bellhop service
• This is a person who provides by assisting guests with their luggage and transporting needs. First
accommodation provider assist in using greeting hotel patrons. Second provider use to take
transportation assistance.

Key roles within the front office
department for a selected organisation
Front office is a kind of department which makes directly interact with
customers by first arriving in hotel Marriott. This department is visible in a
context to guests. The staff responsibility to receive guests, handling their
requests and strike customer first impression on hotels into their minds.

Conclusion
From this presentation, it is concluded that hospitality industry can
contribute in wide range of accommodation services provided to customers.
They are leading with whole country in order to make best use of holidays in
different sectors either commercially or non commercially. Hotel ownership
is determine customer grading, classification and online reviews by variety
of countries.

References
Bowie, D. and et. al., 2016. Hospitality marketing. Routledge.
Chathoth, P. K. And et. al., 2016. Co-creation and higher order customer engagement
in hospitality and tourism services: A critical review. International Journal of
Contemporary Hospitality Management. 28(2). pp.222-245.
Chelladurai, P., 2014. Managing organizations for sport and physical activity: A
systems perspective. Taylor & Francis.

Thank you