Managing Human Capital and Leadership

This report analyzes the management of human capital and leadership within Hilton Hotel, exploring various HRM models, recruitment and selection processes, HRD approaches, and classical theories of motivation. It provides recommendations for improvement and discusses the characteristics of effective leaders, drawing on relevant models.

MANAGING HUMAN CAPITAL
AND LEADERSHIP

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Models, approach of the company to the management of its humans resource..........................1
TASK 2............................................................................................................................................3
Critically discuss its recruitment and selection in relation to strategic human resource
initiatives and make relevant recommendation to improve this process.....................................3
TASK 3............................................................................................................................................6
Approach to HRD and explain and how it can be improved.......................................................6
TASK 4............................................................................................................................................8
Critically evaluate the classical theories of motivation and from discussion and theories
propose hybrid theory and combine ............................................................................................8
Characteristics from these theories which create value in the chosen organisation....................9
TASK 5..........................................................................................................................................10
Advice to the company discusses the characteristics of effective leaders and draw relevant
models to justify analysis...........................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Human resource is very important consideration in the enterprise. Strategic planning and
workforce planning consider more effective source that assists to operate business operations in
effective manner. It assists to reduce risk to manage business operations and develop systematic
advantages to create safety at workplace. Furthermore, benefits are also analysis that helps to
operate effective results at workplace (Masadeh, Maqableh and Karajeh, 2014). Present study is
based on Hilton hotel that provide different kinds of accommodation, food, entertainment, etc.
services. They are also targeting different types of customers such as business man, friends
groups, family, etc.
In order to gain insight information of the present report, it covers models, approaches,
etc. to management of its human resources. Furthermore, it also includes recruitment, selection,
of strategic human resource to take initiatives and make relevant recommendations to improve
process. Moreover, approaches to HRD and explain to improve results. At last, it critically
evaluates classical theories of motivation and discussion with theories that purpose hybrid theory
to combine resource. At last, characteristics of leaders explained to increase positive results in
the business.
TASK 1
Models, approach of the company to the management of its humans resource
There are different models, approaches to the management of its human resources to attain
competence, strategic choice levels, etc. in Hilton. These models help to attain desired results
and establish relationship with research. It also helps to maintain HR practices in the business.
Following are different HRM models explained under here: The Harvard model: This model claims with comprehensive in as mush it also seeks to
comprise six critical components of HRM. There are different dimension included in the
present business such as stakeholders, interests, situational factors, HRM policy choice,
HR outcomes, long term consequences with feedback. Outputs flow directly within the
business and stakeholders (Haynes, Hitt and Campbell, 2015). The Guest model: This model developed successfully which claims to be as superior
model from others. Details also justify claim in which HR manager has specific strategies
to begin with which is demand certain practices and it executed towards results and
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outcomes. These outcomes contain behavioural, performances related and financial
rewards. Model emphasis on the logical sequence so that it also includes several
components such as HR strategy, HR outcomes, performance results, HR practices and
financial effective results (Bidwell, Won and Mollick, 2015). Behavioural outcomes in
Hilton hotel with employee commitment, quality and flexibility. HR practices need to be
tune with HR strategies align organisational strategies. Claim of the guest model is also
implemented in field of HRM to capture comprehensively. The Warwick model: This model also developed by two researchers so that human
resource management models. There are different elements outer contexts, HRM context,
content, business strategy content and inner context. Business strategy and HR practices
with different activities take place. Places and process are also changes which includes
interacting between changes in both context and content. Strength of the present model
assists in Hilton hotel that identifies which is important environmental influence on
HRM. Connection also develops with internal and external factors explores with HRM to
achieve between external to accomplish performances growth (Popescu, Comanescu and
Sabie, 2016).
 The Fomburn model: The Fombrun model is incomplete as it focuses with four functions
of HRM and ignores all environmental and contingency factors which create major
factors that impact on HR functions (Masadeh, Maqableh and Karajeh, 2014). In Hilton
hotel it is one of the important aspects that assist to accomplish desired results.
Approaches to HR management
Management in HR approaches also develop in different aspects that are as follows: Balanced score card: Balance score card contain in four dimensions such as financial
performances of the business, its customer services, internal programme process and its
capacity to learn and accomplish growth. There are four areas managers need to identify
key performances indictors so that organisation should track. Financial dimension reflect
on Hilton with organisation activities. It also contributes to improve short-term and long
term financial performances (Peng, Sun and Markóczy, 2015). Customer’s services
perspective measure in which several things considered where customer satisfaction and
retention will be successfully measure.
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 Benchmarking: Benchmarking includes employee learning’s and adopts different
practices so that human resources management practices. It is essential for Hilton hotel
that includes practices followed in competing with other businesses. It includes evaluate
own practices which is collected to gain more desired level of results.
TASK 2
Critically discuss its recruitment and selection in relation to strategic human resource initiatives
and make relevant recommendation to improve this process
Recruitment and selection procedure is important consideration in HRM which designed
to maximise staff member strength to meet with employer's strategic goals and objectives. It is
one of the process in Hilton hotel that sourcing, screening, short-listing and selecting the right
candidates for required vacant position. It is very important procedure to accomplish goals and
objectives. When right person are selected, productive results will be produced so that longer
results in the business accomplish with low employee turnover (Bidwell, Won and Mollick,
2015). As critically evaluation, it can be stated that strategic management involves employing
selective and specific process across all aspects of the enterprise. In recruitment and selection
process, optimal profitability can be gain successfully to reduce costs and leading to improve
results. Identifying needs: Strategic management initiatives begins with assessment and
identifying of needs in the business as it can be relate with current and future demand of
employees in Hilton hotel. Therefore, in this regard, tasks will be accomplish in which
requires ability to identify various jobs and roles that needed within the organisation. It
can be meet with current and future goals that are related with production and growth.
Once needs identifying, clear and concise job description and duties can helps that ensure
recruitment remains with efficient recruitment and hiring procedure (Haynes, Hitt and
Campbell, 2015). Recruitment activities: As critical evaluation, hiring managers should focus on
recruitment activities which has aim to attract right people for the particular job. In Hilton
hotel recruitment activities can be includes internal efforts, technical and vocational
events, college hiring fairs, etc. These based on the needs of current openings and
forecasts for future demand. Hiring managers will need to direct efforts towards the best
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option in recruitment of right people within the chosen enterprise. For example, focusing
on college hiring fairs and traditional news newspapers advertisements for appropriate
entry level position with the enterprise (Popescu, Comanescu and Sabie, 2016). Selection process: Selecting the right candidate requires assessment of specific skills,
knowledge and qualities which seek to desire among several employees. It can be pertain
to the necessary skills and knowledge for appropriate position (Joo, Lim and Kim, 2016).
Specific degree of certification and desired personal qualities consider as a preference to
hire employee with good moral and ethical standard in Hilton hotel. There are several
important parts of the selection process which includes to conduct necessary aptitude
tests and conducting background information assessment that ensure employees are able
to meet with basic qualifications of both position and the enterprise as well (Peng, Sun
and Markóczy, 2015).
 Considerations: Strategic management also takes into account of various ways that
reduce costs of operations while it ensure enough staff at place to complete necessary job
duties and responsibilities (Shields, Brown and Plimmer, 2015). For example, HR
manager of Hilton hotel can eliminate duplication of job duties and reduce costs with
consolidating appropriate restructure with internal workforce. There are several concerns
which includes related work and replace with an ageing workforce. It also requires need
to plan ahead with essential retirement.
Recommendation
There are different consideration in which recruitment and selection procedure of the
chosen business should consider following recommendation: Identify and engage network of person who share concern: In order to accomplish desired
results, Hilton hotel need to focus on create network with several people who are able to
share concerns. In this context, it can be stated that issues and problems must be assess
that helps to increase effectiveness to conduct appropriate meetings together and discuss
in the best possible way. Furthermore, manager need to propose their work and discuss
possible ways in appropriate manner. Encourage several people also involve with
community work so that it builds appropriate work (Popescu, Comanescu and Sabie,
2016).
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 Set up exploratory task force: Furthermore, it is essential to focus on the current network
that assists to identify more people those are interested in the issues. In the business,
Hilton hotel need to utilise current network that helps to more people those are
represented in different sectors. Moreover, it can be stated that it assists to develop multi
sector tasks that force taking appropriate action within the committees to take initiatives.
Therefore, the chosen business need to kept their work and performance with defined
work and development that tapped with several resources and effectiveness. Service areas with territory: Moreover, Hilton hotel should make their efforts with target
customers so that it would be beneficial to focus on related resources that can be target to
deal with geographical and other sector. Inventory existing community resources also
related with problems and strategies which can be successfully tapped in appropriate
manner to ascertained desired level of results. In this consideration, it can be stated that
understanding and describing community (Joo, Lim and Kim, 2016). Therefore, it can be
stated that determining service utilisation is one of the important aspect that helps to
focus on effective work. Discover and uncover priority needs: With respect to accomplish desired results, it can be
stated that needs survey and focus on groups also develop in community with interest.
Therefore, research also conducted that consider past performances and statistical
information that is related with present issues. In this regard, it can be stated that
organisation also works with working on priority activities. As a result, Hilton hotel need
to work on collecting appropriate information that assists to develop significant
advantages at workplace. Pick focus and set objectives with plan to accomplish them: Moreover, it can be stated
that set objectives, focus on plan and ascertained with desired level of requirements must
be develop to attain overall goals and to attain more profitability and productivity.
Furthermore, changes also need to assess that occurs in the community. As a result, it can
be stated that objectives are also clarified that assists to make changes as per business
requirements.
 Assessment of strength and weakness of the organisation: In order to make effective
functioning, Hilton hotel should focus on assessment of strength and weakness of the
enterprise. Therefore, it can be stated that appropriate functioning can be develop to
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attain more creative results at workplace. Furthermore, the chosen business should gather
different tools and techniques through they can communicate several benefits in the
business with enterprise goals and objectives.
TASK 3
Approach to HRD and explain and how it can be improved
Human resource development refers as the vast field of training and development that
provides insight to the organisation to increase their knowledge, skills, education, etc. Among
several people, it can be stated that approach to HRD can be successfully performed to develop
significant advantages in Hilton hotel. In the chosen business, HRD approach consider to
changing work environmental, accomplish productivity and profitability, improve interpersonal
skills, career development, highly skilled and collaborative workforce, etc. There are several
problems occurs in the selected enterprise which need to consider developing more appropriate
functioning (Shields, Brown and Plimmer, 2015). For example, company and cultural misfits is
one of the greatest issue at workplace so that solution need to be made with balance goals and
needs. Furthermore, workforce unpredictability is another issues which can be solved with using
HRD approach. Following are different approaches can be handle in the selected business: Functionalist approach: According to this approach, it can be stated that organisation
consider as organism, employees are consider as machine and HRD system regulate
functions and economic man. Therefore, HRD is function to function process.
Furthermore, in this consideration, it can be stated that society is a system of
interconnected parts in which work together consider in Hilton hotel to maintain state
balance and harmony relationship with social equilibrium for the whole. It is collective
conscience and shared value which includes beliefs to accomplish social order for well
being of the society (Zhang, Ahammad and Wang, 2015). They are also believed that
value is consensus forms to integrate basic understanding with several principles in the
society. Behaviourist approach: According to this approach, it can be stated that work is related
with behaviour and consider for profit driven. In this consideration, money comes on 1st
priority and people comes on 2nd priority. As a result, money provide motivation to
people who are work to perform several functions and operations in the business. In this
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consideration, it can be stated that behaviourist approach develop their functions for
people who are treated as machines (Gupta and Singh, 2014). In addition to this, it can be
stated that this approach includes learning which studied through making changes in
particular behaviour that are caused by a person to increase experience within the
environmental. There are several principles implemented of classical and operant
conditioning to explain in the chosen business to communicate several aspects at
workplace (Baškarada and Watson, 2017). Humanist approach: Humanist approach consider after studying different needs of
individual personalities. In this regard, people driven, every employee is unique and skills
of each person in the chosen business is very important that assists to accomplish desired
level of results. With this regard, it can be stated that there is relationship exists between
personalities and job performances (Masadeh, Maqableh and Karajeh, 2014). HRD also
require to focus on developing personalities, values, attitudes and emotions of employers.
There are several responsibilities by taken staff members for their own learning with self
directing learning. As a result, it can be stated that instructional activities are also
provided that is based on each person requirements (Luthans, Youssef and Avolio, 2015).
This approach is rational and emotional so that learning will be consider as successful
process so that assessment require providing internal motivation.
 Strategic HRD approach: According to this approach, it can be stated that HRD is linked
with strategic planning and becomes source of competitive advantages. Narrow focus on
training is replaced with broader emphasis that can be link with organisational learning,
adaption and change (Secundo, Dumay and Passiante, 2016). As a result, Hilton hotel
will able to gain successful results to develop effective functioning. With the help of
strategic HRD approach, the chosen business can increase each person performances in
the business which would be help to communicate significant advantages at workplace.
Therefore, it can be stated that internal process and external aspects of the management
can be develop to attain more desired level of results at workplace. It is also beneficial to
focus on change management procedure that can be helpful to increase learning.
Organisation learning with strategic HRD can be successfully improve to process
different goals and objectives at workplace (Garavan, Watson and O’Brien, 2016).
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TASK 4
Critically evaluate the classical theories of motivation and from discussion and theories propose
hybrid theory and combine
Classical theories of motivation includes hierarchical needs of motivation, theory X and
Y and Herzberg two factors theories. According to these theories, it can be stated that managers
and learned professional successfully develop to increase appropriate concept for employee
motivation. As a result, it can be improve desired level of understanding which helps to Hilton
hotel to develop significant advantages (Frederiksen and Kato, 2017). Following are different
types of classical theories of motivation can be successfully improve with renowned and
proposing hierarchy of needs, theory of X and Y and herzberg two factors theory.
Maslow's theory of hierarchical needs:
According to this theory, Hilton hotel must consider hierarchy of needs. It can be stated
that classical depiction of human motivation based on several assumptions which includes
following five level of needs: Physiological needs: In this kind of needs, basic requirements of each person includes
which must be fulfil by manager of the chosen business to increase their efficiency. For
example, food, shelter, clothing, water, etc. Furthermore, it can be stated that Hilton hotel
need to look for basic amenities of life. Safety needs: Safety level of needs includes physical and emotional safety to make
protection of each person in the business. Therefore, it assists to communicate several
benefits of the work (Brewster and Cerdin, 2017). Therefore, job security, financial
security, protection from animals, health security, etc. included that assists to reduce
turnover of employees and implementation of several benefits at workplace. Social needs: Social needs also included several elements that increase love, affection,
care, belongingness, friendship, etc. Each person want to maintain personal relations with
several people so that appropriate functioning also develop to communicate several
benefits in the society (McClanahan, Allison and Cinner, 2015). Esteem needs: Esteem needs are considered two types of requirements such as internal
esteem needs and external esteem needs. In this regard, it can be stated that self-respect,
confidence, competence, achievement, freedom, etc. included in internal esteem needs
that must be fulfil to focus on effective working system at workplace. Furthermore, there
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are several elements in external esteem needs successfully develop such as recognition,
power status, attention and admiration (Lanvin and Evans, 2016).
 Self-actualisation needs: It includes urge to become more capable to becoming and
ascertained potential advantages at workplace. In this regard, it can be stated that growth
and self contentment also successfully develop that assists to manage effective system at
workplace. Therefore, it can be stated that desire for gaining more knowledge will be
successfully develop to improve social services, creativity and being aesthetic. In Hilton
hotel self-actualisation needs increasing opportunities to develop more appropriate
working (Peng, Sun and Markóczy, 2015).
Herzberg two factors theory:
According to this theory, it can be stated that there are generally two factors which assists
to focus on satisfaction and no satisfaction work in the business. It can be classified in following
aspects: Hygiene factors: Hygiene factors consider those elements that helps to maintain
existence at workplace of Hilton hotel. In this regard, it can be stated that positive
satisfaction can be improve in successful manner for long term development. It includes,
pay, company policy and administration, fringe benefits, status, interpersonal relations
with peers, subordinates, etc. (Fulmer and Ployhart, 2014).
 Motivator factors: On the other hand motivator factors consider positive satisfaction
which inherent to work. These factors motivate employees for superior performances
which helps to perform well job in Hilton hotel. Therefore, it includes recognition, sense
of achievement, growth and promotional opportunities, responsibilities, etc.
Characteristics from these theories which create value in the chosen organisation
Characteristics of hierarchical theory
 Physiological needs are concerned so that managers need to give appropriate salary to
subordinates to fulfil their basic level of needs. It increases opportunities which helps to
develop more positive results (Popescu, Comanescu and Sabie, 2016).
 Safety needs also concerned in which managers provides job security safe and hygiene
work environment. Retirement benefits also promoted to retain them in the chosen
business.
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 Social needs are concerned with management that encourages teamwork and organise
social events in the business. Therefore, Hilton hotel will accomplish their targets and
goals in positive manner.
 Esteem needs are concerned which helps to appreciate and reward employees to
accomplish and exceeding targets in positive manner (Mahdi and Almsafir, 2014).
Therefore, management can give deserve higher job to communicate proper rank at
workplace.
 Self-actualisation needs concerned with managers to do challenging jobs in the business.
They possess skills and competencies that are fully utilised.
Characteristics of Herzberg theory
 Two factor theory implies to perform functions for managers those need to focus on
guaranteeing adequacy of the hygiene factors to avoid dissatisfaction.
 Managers are also needed to make sure that work stimulating and rewarding to motivate
and work to perform harder and better (Haynes, Hitt and Campbell, 2015).
 This theory also emphasis on job enrichment to motivate several people to communicate
desired level of results at workplace.
TASK 5
Advice to the company discusses the characteristics of effective leaders and draw relevant
models to justify analysis
In order to make effective leaders, it is essential to communicate several benefits, vision,
mission with whole team. In this regard, it is important to develop more significant advantages.
As per goals and objectives, it can be stated that engagement of several people helps to
communicate desired level of results at workplace. Leadership model also make simple
mechanism that gives positive results to develop more effective work. As a result, it can be stated
that positive feedback helps to encourage for long term development (Bidwell, Won and
Mollick, 2015). There are several team members who are skilled and experienced to perform
effective functioning. In this regard, following models can be included that assists to draw
relevant models at workplace: Servant leadership: In this model, it can be stated that several kinds of opinion of
different people matter to accomplish business objectives and goals in effective manner.
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Therefore, it can be stated that successful model consider in team to consider opinion to
take appropriate decisions at workplace. They are always trying to create within
successful team. Team members are more engaged together for better that can be lead
with innovation. This kind of leadership assists to entirely target and it is depends on
team members performances for long term development (Joo, Lim and Kim, 2016). In
hierarchical environment, leaders are trying to strive hard to earn more respect. Leadership with autocratic model: It is one of the important and popular leadership
model that assists to focus on progress of different customers. It is one of the important
aspect of transactional leadership so that leaders in Hilton hotel possess good power and
control to accomplish goals and targets. Staff members are also possess limited option
that can be suggest and comment that is best for the team (Shields, Brown and Plimmer,
2015). There are several benefits can be increases that assist to give incredible results at
workplace. It is also easy to make decisions that are gain quickly to get solution in
effective manner.
 Leadership with transactional model: It is one of the finest and most common leadership
models that used by many people in all over the market by different businesses. In this
consideration, it can be stated that employees need to perform several functions and
operations to provide reward in the business (Arena and Uhl-Bien, 2016). Managers and
team members need to focus on certain goals that can be accomplish to communicate
right decisions at workplace. Therefore, right results can be gain in appropriate manner.
CONCLUSION
From the above report, it can be stated that human resource management consider
important role in the business success. With this consideration, it can be stated that targets and
goals will be accomplish to focus on effectiveness. Therefore, it will help to deal with different
benefits that can be apply in Hilton hotel to communicate more significant advantages.
Furthermore, report summarised about different models of HRM that can be applied in the
selected business to increase more significant results to communicate several benefits at
workplace. Furthermore, it concluded about approaches of human resource management that
assists to communicate different benefits at workplace of the chosen business. For example,
implementing balance score card and setting benchmark to gain profitability at workplace.
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Moreover, it articulated about critically discussion provided on recruitment and selection
with strategic management initiatives. It assists to focus on appropriate working within the
organisation that can be successfully applied to communicate better work in the enterprise. In
addition to this, present study discussed on classical management theories that assists to focus on
different approaches of HRD which develop more creative work in the business environment.
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