Managing Human Resources in H&SC

This report analyzes the challenges of managing human resources in a health and social care setting, using London Nursing Home as a case study. It explores factors influencing recruitment, legislative frameworks, team development theories, performance appraisal methods, and leadership approaches. The report also reflects on the author's own development as an HR Officer and provides recommendations for improving employee retention and overall organizational effectiveness.

Managing Human Resources
in H&SC

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
1.1) Individual recruitment planning factors-.............................................................................1
1.2) Legislative and policy frameworks influence the selection, recruitment and employment
of individuals-.............................................................................................................................2
1.3) Approaches of the individual selection and recommendations-..........................................3
Recommendations- .....................................................................................................................4
LO 2.................................................................................................................................................4
2.1) Theories of individual interact in groups-............................................................................4
2.2) Staff approaches to develop and promote effective team working-....................................6
LO 3.................................................................................................................................................7
3.1) Ways in which the performance of individuals working in health and social care can be
appraised.....................................................................................................................................7
3.2) Assess how individual training and development needs can be identified at London
Nursing Home.............................................................................................................................8
3.3) Strategies for promoting the individual development-........................................................9
LO 4...............................................................................................................................................10
4.1) Theories of leadership within London Nursing Home......................................................10
4.2) Managing working relationship at London Nursing Home...............................................11
4.3 Reflection on own development influencing approach.......................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
.............................................................................................................................................15

INTRODUCTION
Managing people within organisation, organising their work effectively and leading them
all so that individual target of company is achieved in given time frame is very much essential.
Human Resource Management is very essential division of organisation that deal with selection,
recruitment, planning, training & development and motivating employees towards goal
achievement (Snell, Morris and Bohlander, 2015). This current report is based on managing
human resources within health and social care sector for which London Nursing Home is taken
to study the basics. This is located in Central London and facing some issues related to turnover
of employees as they are not satisfied with salary, long working hours, less amount of benefits
and poor working conditions as well.
Hence, the report will cover all these issues by factors that are essential for planning the
recruitment of individual working within the nursing home. Further, the report will also focus on
theories of building effective team for working in health and social care centre with system of
promotion and monitoring of individual development. Towards the end, it is will include
approaches of managing people working in London Nursing Home by applying theories of
leadership.
LO 1
1.1 Explain the factors that need to be considered when planning the recruitment of individuals
to work at London Nursing Home
Recruitment planning refers to prearranged plan for hiring individual. This identifies the
goals for a certain position. Health Care Institute is an important work sector and its selection
process is too long task. The HR department make efforts to recruit qualified individual. LNH's
human resources team has to consider below factors before initializing the process of selection-
 Skill- One of the easiest method to move through applicants is through their skill-set.
Skill may be easy to determine on the basis of resume, cover letter and interview (Bell
and Harrison, 2018). Human resource's department of the London Nursing Home has to
assess the rank, number of hiring i.e. whether part-time or full-time staff is required.
 Personality-It is depending on the culture of London Nursing Home as they will be
looking for a certain fit. Human resource department will want to make sure that
successful individual will fit in an organization. They are searching for leadership quality,
so during the interview, HR head should ask questions to learn more about the
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personality of applicant and check their team working skills. They have to define
personal goals and policies of the London Nursing Home so that best matched individuals
can be selected.
 Work experience- The HR while recruitment need to look forward for qualification and
require to consider number of year work experience the person is having (Busse, Aboneh
and Tefera, 2014). This is very essential and important that HR is considering experience
of person while recruiting him or her into company. So London Nursing Home should be
checking and considering work experience of all candidates who appear for interview or
short-listing.
 Attitude- If the individual shows an Unfavourable attitude human resource department of
London Nursing Home wants to reconsider if they are a right fit but if individual appears
with favourable attitude, firm might want to determine if this a result of nerves during the
interview and candidate really want to join the London Nursing Home.
The whole expenditure department to be incurred on the selection method as well as
financial implications has to be calculated before starting recruitment process.
1.2 Legislative and policy frameworks influence the selection, recruitment and employment of
individuals
Selection method of individual has some legal policies. In the United Kingdom, there are
few numbers of legislative and policy frameworks which make impact on the selection,
recruitment and employment of individual. Indirect discrimination takes place when practices,
procedures or policies of London Nursing Home has the effect of disfavouring individual who
share certain legal policies to manage them into the organization (Collings, Wood and Szamosi,
2018). The legislation regarding selection and recruitment are below-
 Equality act and protected characteristics - The equality act came into force on 1
October 2010 and its objective is to provide a simpler, more consistent and effective legal
framework for selection and recruitment. The stated aim of this act is to reform and
harmonise discrimination law and the law to support progress on equality. London
Nursing Home provides equal work opportunity to their employees. They offer equal pay
during selection process to individual, special facility for disable person, employment
equality to selected individuals. This act covers the same groups which were protected by
existing equality legislation and calls them protected characteristics. London Nursing
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Home follows few rules like employment and labour law according to individual age,
disability, religion or belief, sexual orientation, marriage and civil partnership or
pregnancy & maternity etc.
 Equality & Human rights commission- It is introduced on 1 October 2007, EHRC
brought together the work of the Equal opportunities commission, the commission for
racial equality and disability rights commission (Fee and McGrath-Champ, 2017).
London Nursing Home will enforce equality legislation on gender, health, age,
transgender status and motivate the Human Rights Act 1998 through selection and
recruitment method.
 Fixed-Term Employment- London Nursing Home not treats less favourably than
comparable permanent employees on the grounds which they are fixed- term individual,
until this is objectively justified with legal framework.
Employment policy and Legislation employment act 2002, both are crucial part for policy
making. It covers all the constitutional rights such as dispute rules at London Nursing Home,
equal pay rights, leave and employment policies etc. Their aim of selection policy is to ensure
that a transparent and unbiased recruitment and selection method in order to increase employee
retention within the London Care Home.
1.3 Approaches of the individual selection and recommendations-
London Nursing Home has its own requirements of qualified and talent for the job
requirements. HR department takes care of the procedure of vacant posts. Few approaches of
individual selection are below- Short listing- London Nursing Home can create short list of those candidates who
complete the selection criteria for the position and select who are most likely to be
capable of carrying out responsibilities of assigned job (Foster, 2014). Group discussion- To know candidate’s communication skill London Nursing Home
arranges group discussion and from this activity, they address applicants leading power.
If an individual is able to give their opinion in given situation then management of
London Nursing Home easily can judge their team-work skill. Interview- panel- After short listing, London Nursing Home management conduct
interview- panel where they check applicant's skills and work quality. They give specific
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situation and interviewee represents oneself under given condition in order to judge their
analytical and situational skill.
Advantages of selection process-
1. Selection test reduce biases in employees selection procedure.
2. It helps to minimize the cost and time.
3. This provides guideline for reference evaluation.
4. Selection test gives a basis for selecting most able applicants according to requirement of
certain jobs.
Disadvantages of selection process-
 London Nursing Home management spend time using searching and recruitment
equipment which don't lead better skilled employees and this is regarded to as waste of
time.
 If London Nursing Home use internal recruitment which restrict potentially better
talented employees from outside (Ginter, Duncan and Swayne, 2018).
Recommendations-
Interview-panel is the best selection process where London Nursing Home management
easily address the qualified candidate and measure their skills during interview. It is the time and
cost saving method and reduce man-power for interview.
LO 2
2.1 Theories of individual interact in groups-
Interpersonal communication happens between two persons but group communication
involves two or more than people. Groups are the initial context for interaction within London
Nursing Home community. The theory is relay on the belief that when individual gets together in
a group. Teamwork play important role in the growth of London Nursing Home. Team members
go through different stages of growth at workplace. Tuckman introduced a theory for individual
interact in group, this known as a Tuckman's Stages of Group development.
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(Source: Tuckman stages of group development, 2016)
Tuckman stages theory- Bruce Tuckman divided five stages of development. London Nursing
Home's individual interacts in group and take participation in organization growth. Rules of
behaviour and agreements will then have to be drawn up but these all are not work always
(Golembiewski, 2018).
Independent person look team leader as their guide and mentor according to whom instruction
they will work (Tuckman stages of group development, 2016). Team members do not know
about the objectives of whole team of the London Nursing Home and what is expected of them.
Individual feel insecure at workplace. In this matter, team-leader of London Nursing Home trusts
individual and discusses with them about expectations. This will be included to as one of the
major stage known as forming under which all individual come as group for working.
Forming- A new team of London Nursing Home has to be organized that should be
concerned with orientation, what type of individuals are in team and what kind of task they are
performing. Some team emerge when they confront others suggestions and views. They feel
hesitate to give their ideas for scare of being excluded from the team. Team leader guides all its
members in difficult situations. They motivate individuals to speak freely and behave like a part
of the team. This kind of strategy encourages individual interaction in the group and develop
healthy working environment in the nursing home.
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Illustration 1: Tuckman stages of development
(Source: Tuckman stages of group development, 2016)

Storming- In this stage, team of London Nursing Home is becoming more close-knit and
individuals are wining trust of each other’s. Team members arise their opinion as a result of
conflicts.
Norming- After above two stages, individuals in team start working in team(group) with
zeal. Criticism is not taken personally as members starts to resolve their conflicts and
complication in regard to achieve set target. They respect the each other's opinion. Their
involvement not only increase individual efficiency but also team too. They create own identity
among others.
Performing- Individual know what is expected from them and they perform together to
accomplish organization goals (Guest, 2017). They understand objectives of the team and
provide their support them. This kind of individual interaction give contribution in objects
achievements.
Adjourning- It is the last step of group development and in this stage individual and team
of London Nursing Home completes assign task and projects and ready for another assignment.
Through opting this models, London Nursing Home can organise and manage effective
team working activities within the organisation that can help in employee retention.
Understanding team can enhance their communication and interaction skills as well.
Belbin theory- This team theory describe team of London Nursing Home as a flock of
individual where they have a role which is respected by others team-members. Person stated that
followers can seek for certain responsibility in which they can perform effectively. Belbin
addressed nine team roles that are namely plant, resources investigator, shaper, coordinator,
monitor, team-worker, evaluator, implementer, finisher and specialist. London nursing home
individual perform their job in a group because they have such work which depended on
personality. This is helpful to retain employees into the company.
2.2 Staff approaches to develop and promote effective team working-
London Nursing Home have staff working issues like high rate of employee turnover,
inflexible/ flexible contracts, recruitment based on favouritism, lack of collaborative work etc. In
regard to resolve them, this is requisite for organisation to improve their effectiveness of team
working i.e. discussed as below:
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Rubin, Plovnick and Fry's model- This model of team model was introduced by Rubin,
Plovnick and Fry. It is also known as GRPI which stand for goals, roles, processes and
interpersonal relationship. London Nursing Home follows below steps to develop effective team-
 Goals- London Nursing Home well defined objectives, appropriate results, clearly
communicated priorities and expectations. They want to accomplish their pre-defined
goals or make efforts to achieve them. Leader clearly announce all objectives which is
initial to meet them to create effective team to solve current issues.
 Roles- To develop effective team, leader of London Nursing Home assigns each and
every person roles to accomplish objectives and goals (Harper, 2018). They all make
efforts according to their job responsibilities and give the best performance to achieve
them. It is compulsory that leader define responsibilities of employees and support them.
 Processes- Effective team member have clear decision-making processes as well as work
procedures. London Nursing Home's leader built such decision which is good for cited
firm growth.
 Interpersonal relationships- Healthy work environment is compulsory to built effective
team. London Nursing Home team members have good communication, trust and work
flexibility to accomplish goals.
The LaFasto and Larson Model- Frank and Carl Larson introduced a model in 2001
called five dynamics of team work and collaboration. They create a model consisting of 5 layers
or factors which increase the effectiveness of team- Team member- In this, leader of London Nursing Home select the right individual to
complete task according to their skills and behaviour. They choose responsible employee
to accomplish assignments so that it can be completed before the stipulated time. This
step creates effective team which is enough to meet objectives. Team relationship- The right behaviour in an effective team of London Nursing Home
builds up healthy working relationships between members (Horton and Farnham, 2015). Team problem solving- Effective team relationship make it possible to work together to
solve all issues of London Nursing Home like employee turnover, work collaboration etc.
 Team leadership- A good leader is the backbone of effective team. Right leadership
enhances team success.
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LO 3
3.1 Ways in which the performance of individuals working in health and social care can be
appraised
Appraisal of employee is a process where management system evaluate entire work of
employee and provide them feedback for the same. It motivates employee to work in better way
and encourages for learning more so that in future more appraisals can be earned.
In London Nursing home, rate of employees turnover in increasing because workers are
not getting enough benefits, inadequate salaries and poor working conditions. So, HR of London
Nursing Home should take care of employees satisfaction and should take enough care of their
appraisals and review their performance on timely basis. In order to make appraisals of
employees working in nursing home, Human resource department will take the following steps:
Promotion: HR of nursing home should review performance and if employee is working
with complete dedication along with positive outcomes (Knies, Gould-Williams and
Vandenabeele, 2015). Promotions are given to an employee when they fulfil the criteria required
for the position they are being promoted for. So, HR should promote workman who are working
with complete dedication.
Training of employees: In order to appraise, management should check performance of
employees to make sure that the employees are performing properly so that weaknesses of
workers can be tracked. After reviewing, training must be provided to every employee in the
field where they lack. This will result in giving proper feedback to employees so that they can
work on their weaknesses.
Increment in salary: Employees of London Nursing home are leaving during to their
continuous inadequate salaries. HR should ensure that increments must be made on timely basis
according to the performance of work man (Moxen, and Strachan, 2017). Salary should be
provided on time along with yearly increments which will motivate employees. Appraisals in
form of increment in salary is one of the best kind of appraisal a company provides.
3.2 Assess how individual training and development needs can be identified at London Nursing
Home.
Every employee of any organization needs to be trained whether they are existing
employees or new joiner. Existing workers needs to attain training and development programs in
order to enhance their skills and knowledge. London Nursing Home can know the requirement of
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such training session when they are hiring new joiner or by assessing the performance of existing
employees (Schaltegger and Wagner, 2017). To organise a training and development program,
proper assessment is required to be made by the HR of the establishment.
Current status of organisation should be assessed to determine the needs of the company.
Expectations and goals of nursing home will determine that they need to evaluate any training
program or not. If company has higher objectives than it should train its employees accordingly
so that can contribute for the same.
After that, if existing employees are getting promoted then they also need training for
learning new work and more knowledge about the same position on which they are being
promoted. Every new employee of London Nursing Home needs regular trainings to improve
their skills and capture more knowledge (Nelson and Staggers, 2016). Nobody is perfect and they
have some hurt areas. The existing worker also needs training for promotion, change of
department. In the next step leader of London Nursing Home address those individual who
require support and development. After finalized the list, it is compulsory to identifying the
required skills which helpful to develop individual work efficiency. This method can be used by
London Nursing Home to recognize the development requirements and individual training of
their staff.
3.3 Strategies for promoting the individual development-
The best method to promoting continuous development in London Nursing Home is
performance feedback and incentives. Through the feedbacks' evaluation, employee can improve
performance because the individual as well as the strengths and weakness of London Nursing
Home employees.
Employee briefings- London Nursing Home organize regular employee briefings where
they discuss about things which are going on in the London Nursing Home. This is helpful for
individual to understand their work responsibilities that become part of the long term corporate
strategy. It reduces the potential for unfounded talks (Oke, 2016). In the briefing, workers share
their issues and leader tries to find out the best solution of all problems.
Communication- London Nursing Home use electronic medium for communication like
e-mail, text messaging, voice mail etc. which are able to easily connect with each other and share
information into the organization. This is helpful to develop individual skills which promote
them into the company.
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Feedback- Feedback is one of the important strategy to promote individuals and develop
their skills to increase London Nursing Home growth. It may be positive and negative. Positive
feedback motivates them and they are ready to give best to complete objectives and goals. But
negative response makes them disappointment and employee likes to take advice to develop their
skills.
Incentive- Incentive is important part of employee promotion. To earn more incentive,
employee willingly gives their best and improves their skills (Riccucci, 2018). Monetary
promotion keeps them always intrigued and continuously develops individual skills. There are
few workers who well in their field. Incentives, rewards and recognition to those kind employees
make them motivate to perform hard.
Feedback is the most important and suitable for referred nursing home because as it will
help in motivating all the people who are working there. Negative feedbacks will help the
workers in improving their skills to a great extent.
LO 4
4.1 Theories of leadership within London Nursing Home
London Nursing Home is facing certain issues in way of managing and leading their staff
as they are not having quality of staff working within their nursing home. Getting complaint
from patients and customers are very much common among staff members this shows that there
is highly need of stable leadership (Nelson and Staggers, 2016). Leadership is defined to as
action of motivating, directing, controlling and managing people who are working within
company in way of knowing their ability to do this. Thus, leadership will be very much
important for all type of companies including health and social care sector so that they are able to
employ quality of service to their customers. Following are some of the essential theories of
leadership that are very much required for London Nursing Home to implement within their care
home.
Trait leadership theory-
There are many type of qualities and behavioural traits which are required by efficient
leader in London Nursing Home (World Health Organization, 2016). This trait leadership theory
will be suitable for analysing the physical, mental and emotional strength and weakness within
any employee so that management could understand their ability as leader.
Behavioural theory-
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This type of theory is more depended upon activity and behaviour of leader rather than
focusing on mental or physical strength. For any leader, it is very essential that they are
concerned with motivating their followers for praising them to help company in achievement of
overall target of organisation (Busse, Aboneh and Tefera, 2014). So this should be into
behaviour of leaders that they are able to perform their duty and role with complete
responsibility which would help individual, team and company as well.
Contingency Leadership theory-
As with the change of situation and condition of environment or mental state of
individual employee way of leading and managing them need to be changed (Top 4 Theories of
Leadership, 2018). There is no specified method of motivating and leading each employee
within London Nursing Home as they will be coming from different background and having
behavioural difference as well. So contingency leadership theory also state that manner in which
leader is dealing with subordinate and motivating them keeps on changing.
Transactional theory-
Everything will be depending upon relationship between leader and their followers their
mutual understanding and positive attitude is very much required (Knies, Gould-Williams, and
Vandenabeele, 2015). Under the theory of transactional it is understood that exchange of idea
and feeling among supervisor and subordinate is very much essential for deciding over
organisational goals to be accomplished.
Apart from all the theories stated above, London Nursing Home is applying transactional
one which allow mutual responsibility of leader and followers. This is very important theory
which company is applying into making and allowing them to achieve objectives of London
Nursing Home.
4.2 Managing working relationship at London Nursing Home
Working as team and achieving group, individual and organisational goals is very much
important for London Nursing Home. As this is the major issue which they are facing lack of
satisfaction among employees, workers are not depending upon collaborative team working as
well. It is very much vital that London Nursing Home is improving their teamwork so that they
are working with each other more and having improve morale within them as well (Horton and
Farnham, 2015).
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There are many type of relationships which are working within London Nursing Home
like that of employee-employer, line manager- worker and lower level-top level management.
There are methods and ways which will help in managing the working relationship within
employees at London Nursing Home so they need to introduce them.
Developing trust - This is the most important method or tactic for managing the working
relationship within London Nursing Home (Ginter, Duncan and Swayne, 2018). Trust is factor
which is built with confidence and privacy among employees not by doing gossips. Keeping up
of promise and apologising for mistakes done are some steps towards developing trust. So this
will help in forming integrity, relationship and honesty among employees and workers.
Working within team- Collaborative working, effective listening skill and clear speaking
with employees and employers is very much helpful in managing relationships at London
Nursing Home. Working as team will help employees to manage their challenges as well so that
they are getting chance of knowing each other and inspire each other as well.
Communication- As there is complaint within London Nursing Home that they are not
able to communicate important messages among the staff members which is another problem
that they are facing (Oke, 2016). It is also stated by Care Quality Commission that
communication is an essential part of hospitals and care home centres which should be followed
by London Nursing Home as well. It is required by employees that they are improving their
communication skill with help of listening to others and valuing opinion of each one employee.
Give Proper Respect- This is also required for the employees who are working that they
are respecting values, background, ideas and religion of each other so that they are themselves
getting respect. It is required that staff or under team where they are working will also be sharing
viewpoints so that professionalism is maintained among them all (Collings, Wood and Szamosi,
2018).
4.3 Reflection on own development influencing approach
London Nursing Home is facing so many problems which are identified by HR Director
of nursing home as she told me after my appointment as HR Officer. The problems which is
faced by them were as follows like high rate of employee turnover which is mostly due to
inadequate salaries, recruitment, low pay, favouritism based recruitment and long working hours
(Foster, 2014). There was pressure on director about the increasing staff retention and cost of
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recruitment and selection as well. London Nursing Home did not follow the relevant legislative
and policy framework.
Using management approaches like that of behaviour and specific situation helped me in
my own development based on experiences. This will help me to develop in my future
development as HR Officer. The use of management approach influenced my experience as
working in London Nursing Home as HR Officer. For me, it is very much essential to use and
apply various legislation, policies and framework such as Safer Recruitment policy and many
more (Legislation, 2018). These policies and legislation will help me to develop culture of using
safer practice at workplace so that quality and standard are maintained. According current
competencies that I’m having will be very much essential so that my company is utilising my
efficacy in working and collaborative teams as well.
I have gained experience of how to handle my team with working with them so that skills
and competencies can be gained. Help in relationship that is managing within the London
Nursing Home which will promote continuing development of individuals and that of team.
CONCLUSION
From the above report it is evaluated that for helping and managing relationship of team
and individual, it is important to work in collaboration. There are leadership theories like that of
trait and behavioural which will be helping in leading people and managing relationships with
peers. Selection approach like that of short listing could be used alternatively by London Nursing
Home which allow them to select best candidates among the listed one. Further, it is also
concluded that use of legislation and policies within nursing home is must as these will improve
quality of working and standards in organisation like that of Care Quality Commission. Training
sessions should be designed within nursing centre so that leadership skill and techniques is been
applied in managing and leading people.
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