Managing Human Resources in HSC: A Comprehensive Guide

This comprehensive guide explores the intricacies of managing human resources in the Health and Social Care (HSC) sector, focusing on the King's Nursing Home as a case study. It delves into the recruitment process, key legislation, team dynamics, leadership theories, and employee development strategies. The guide provides practical insights and actionable steps for optimizing human resource management within the HSC setting.

UNIT 13 MANAGING HUMAN
RESOURCES IN HSC
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Table of Contents
INTRODUCTION................................................................................................................................3
TASK 1 – CASE SCENARIO.................................................................................................................4
1.1 PLANNING THE RECRUITMENT OF AN INDIVIDUAL TO FILL THE POST IN A KING’S NURSING
HOME SETTING............................................................................................................................4
1.2 EXPLAIN VARIOUS KEY LEGISLATIONS AND POLICIES YOU HAVE EMPLOYED TO ENSURE
THE SELECTION OF THE ‘RIGHT’ INDIVIDUAL FOR THE JOB........................................................5
1.3 EVALUATE DIFFERENT APPROACHES FOR THE SELECTION OF THE BEST INDIVIDUALS IN
KING’S NURSING HOME...............................................................................................................6
TASK 2 – REPORT WRITING..............................................................................................................7
2.1 EXPLAIN THEORIES OF HOW INDIVIDUALS INTERACT IN GROUPS, PARTICULARLY
FOCUSING ON TEAMS THAT WORK IN HEALTH AND SOCIAL CARE............................................7
2.2 EVALUATE DIFFERENT APPROACHES THAT MIGHT BE USED TO DEVELOP EFFECTIVE TEAM
WORKING AT KING’S NURSING HOME........................................................................................8
4.1 EXPLAIN THEORIES OF LEADERSHIP CAN APPLY TO HEALTH AND SOCIAL CARE
WORKPLACE.................................................................................................................................9
4.2 ANALYZE HOW HEALTH CARE WORKING TEAMS CAN BE MANAGED AT KING’S NURSING
HOME.........................................................................................................................................10
4.3 WAYS IN WHICH OWN DEVELOPMENT HAS BEEN INFLUENCED BY MANAGEMENT
APPROACHES ENCOUNTERED IN OWN EXPERIENCE................................................................11
TASK 3............................................................................................................................................12
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INTRODUCTION
Health and social sector is that sector in which there is a complete focus on the service quality
in order to take care of the sensitivity of the sector. All people working in the health and social
care sector put extra care and focus on the careful actions and take care of all carelessness in
the organisation (Aveyard, 2014).
Health and care sector should be careful in recruiting the staff and workers for the hospital like
King’s Nursing home. This assignment will spread awareness about the importance of the
human resource management in the staff recruitment that carries the ability of responsibility
and roles which are required in the HSC sector. This assignment will also focus on the effect of
the organisational factors, management styles, legislation and policies on the team
effectiveness. There will be the suggestion for selecting the individual for the post of the
operation in the King’s Nursing home. Further, there will be the explanation of the theories for
the effective leadership in the workplace of HSC, also there will be the evaluation of the self-
development effect on the approaches of the management. Moreover, the promotion and
monitor of the worker development in the HSC sector will be examined.
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TASK 1 – CASE SCENARIO
1.1 PLANNING THE RECRUITMENT OF AN INDIVIDUAL TO FILL THE POST IN A
KING’S NURSING HOME SETTING
We have to consider some important factors while recruiting the employees for the King’s
nursing home which are described as:
 Outlining the requirements
 Finance and fund requirements
 Government policies
 Advertising or external recruitment
Outlining the requirements: The most crucial factor that needs to be considered by the King’
Nursing home is describing all the requirements in a clear way. This step includes the find out
the need that should be fulfilled immediately in terms of the recruitment and outlining the type
of skills and specialization required for the fulfilling the vacancy (Cappelli and Keller, 2017).
Recruitment finance and cost required: This process need to focus on the amount of the cost
and fund needed for completing the process of the recruitment. Like King’s nursing home need
to give advertisements for the vacancy of the post. And also they have to arrange the funds for
giving the salary to the new candidates.
Advertising and external recruitment: Firstly King's nursing home will focus on the internal
recruitment if still there are any vacant posts left then they will do external recruitment
through campus recruitment or completing the recruitment process itself in the care home.
They have to give advertisements for the same.
Government policies: While conducting the recruitment process and hiring the candidates the
King's nursing home should also consider the government policies prevailing in the area like
wages policies, child Labour etc. (Cappelli and Keller, 2017).
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1.2 EXPLAIN VARIOUS KEY LEGISLATIONS AND POLICIES YOU HAVE
EMPLOYED TO ENSURE THE SELECTION OF THE ‘RIGHT’ INDIVIDUAL FOR THE
JOB
The selection process of the King's nursing home should be conducted while considering the all
key policies and key legislation prevailing in the market by the government. Following are some
policies and legislation which should be ensured by the HR officer while the selection of the
right candidate (Cascio, 2018):
 Employment policy & legislation employment relations act 2004: According to this act,
all the employees and staff should be given the same salary at same job profile and
there should be no partiality on the basis of race, age etc.
 Sex discrimination act 1975: According to this, while ensuring the selection process of
the skilled and right candidate there should not any type of discrimination like indirect
or direct discrimination.
 Equality Act: This act ensures that every individual has a same and equal right for doing
a job in the organization and should not have any discrimination on the aspects like sex,
age, disability or socioeconomic factors (Hakim, 2016).
 Freedom of information act: The individual who is selecting for the job have an full
freedom of asking the full information about the job profile, company operations,
working hours, nature of the job, job specifications and descriptions, contracts etc.
Apart from these, King’s nursing home need to provide good quality care services and they
need to ensure all legislation and policies while recruiting the employees.
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1.3 EVALUATE DIFFERENT APPROACHES FOR THE SELECTION OF THE BEST
INDIVIDUALS IN KING’S NURSING HOME
For recruiting the most suitable and eligible employees, different methods, steps and
approaches can be used by the King’s nursing home. Optimum selection of the best individual
can be ensured by the adoption of the following approaches (Daly, 2015):
1. Firstly the capable candidates can be selected within the pool of various candidates by
preparing the Performa of the job profile which will include the job description, specification of
the job profile, specifications of the persons.
2. Moreover, after the selection of the eligible applicants, there will be the test conducted by
the managers of the HR department to test the capability of the selected candidates and
different attributes of the candidates.
3. Apart from the conventional and theoretical method, there will be the conduction of the
practical test which will judges the abilities of the candidates in the aspect of quality and giving
care to the patients (Valentine, et al.2014).
4. A non-clinical and clinical staff of the King's nursing home is endowed with the number of the
activities like managing the data of the patients, assisting the professional doctors, fulfilling the
requirements and need of the patients on a timely basis and taking the decision in the case of
the emergency. All these traits and qualities should be possessed by the applicants
(Chandrashekar and Sahin, 2014).
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TASK 2 – REPORT WRITING
2.1 EXPLAIN THEORIES OF HOW INDIVIDUALS INTERACT IN GROUPS,
PARTICULARLY FOCUSING ON TEAMS THAT WORK IN HEALTH AND SOCIAL
CARE
In the health and social care organization like king’s nursing home, works and tasks are given
among non-clinical and clinical staff. The teams and groups are made with the help of the
assigning the specific and particular tasks for achieving the defined goals and targets. The
interaction and communications’ ways differ and vary in the different teams and groups. In
each group and teams, there is a different way of process and methods for the interaction due
to the different nature of tasks and targets (Stewart and Shamdasani, 2014). Following are the
different theories which are used by the team member in the King’s nursing home:
1. Forming: In this stage, all the team members meet for the very first time and pretend to be a
stranger. They used to behave formally and create their own ground rules.
2. Storming: Members starts the communications with each other but not considered
themselves as a team member part. So, they don’t accept easily the control of the leaders and
in some case, they use to oppose the control.
3. Norming: In this stage, they start considering themselves as the part of the team and
consider the viewpoints of the other team members. They feel that their output and
performance will be improved if they all work together in a team.
4. Performing: An healthy surrounding boost up the team members where the members
develop the faith and team among the other team members and work in a collaboration for
achieving the goals with the help of the maintaining the leadership style.
5. Adjourning: A test and assessment will be done for the identification of the contributions of
the team members and making the changes in the roles wherever needed (Posavac, 2015).
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2.2 EVALUATE DIFFERENT APPROACHES THAT MIGHT BE USED TO DEVELOP
EFFECTIVE TEAM WORKING AT KING’S NURSING HOME
Effective team working is needed in every organization; its importance can be seen in the HSC
like King’s nursing home which increases the employee’s efficiency and minimizes the stress
level. With the help of the motivating to work in a team, the effective team building can be
developed (Geritz, et al. 2018). Following are the different approaches that can be used by the
King’s nursing home:
1. Motivation and inspiration: Forgetting the optimum level of the performance and better
results of the team members, the managers should motivate and inspire the team members
through certain recognition and incentives and applying the Maslow's model and Herzberg
model which will maintain the spirit of the employees and will make highly dedicated towards
their work.
2. Leadership: To work in the HSC sector one needs to be highly energetic and enthusiastic
which should be encouraged by the good team leader. Under working with the strong team
leader the employees works in a good manner. The working of the team can be of effective
with the help of the proper guidance and motivation of the efficient and effective leader
(Thrash, et al. 2014).
3. Communication: With the help of the effective communication of the team, efficiency and
output can be increased in a team. Better collaboration and cooperation can bring innovative
and creative ideas for the treatment and care of the patients.
4. Readdressing the grievances: The output of the team can be enhanced and increases by
resolving their disputes and conflicts in a professional life. If the concerns of the employees will
be taken into consideration, they will feel motivated, connected and inspired which will
enhance the productivity of the team (Hurduzeu, 2015).
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4.1 EXPLAIN THEORIES OF LEADERSHIP CAN APPLY TO HEALTH AND SOCIAL
CARE WORKPLACE
HSC sector like King’s nursing home experiences different situations and leaders need to apply
different leadership theories for handling the situations in an effective manner and giving the
proper solution to any critical problems (Carayon, et al. 2014).
Behavioural theories: As per this theory the leaders have different behaviour, nature and
attitude with respect to the implementation of the tasks and ensuring the responsibilities and
tasks of the leaders. But in the case of the HSC, the behavioural pattern of the leaders may fail
as in the HSC there is a different situation which may not match with the leader's behaviour.
But it can be applied in some cases like employee turnover, complaints from the patients etc
(Raghupathi and Raghupathi, 2014).
Situational theories: In the case of the situational theories of the leaders the leader's moulds
according to the situation that proves to be very beneficial in the HSC. As the cases and the
situations are uncertain in the health and social care sector like King’s Nursing home care so the
situational leadership theories can be applied in the organization. They are able to take the
decisions according to the emergency and priority basis.
So in the case of the HSC sector, situational theories of the leadership can be applied as it is
most suitable for health and care sector like King's Nursing home. This is due to their ability to
take a quick decision in the emergency cases.
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4.2 ANALYZE HOW HEALTH CARE WORKING TEAMS CAN BE MANAGED AT
KING’S NURSING HOME
The team working management varies according to the managers and leaders but it is very
important to manage the working at health care to enhance the effectiveness of the work and
productivity (Bratton and Gold, 2017). Following are the effective and efficient steps that should
be considered for managing the team.
1. After recruiting capable and eligible candidates, they should be assigned with the proper
tasks and responsibilities so that they have a clear picture of their authority and tasks and they
can focus on their respective tasks which will enhance the productivity.
2. Teamwork can be encouraged among the members which result in the building trust, belief,
honesty and cooperation among them.
3. The teamwork should be managed in a way that all employees should be treated on the basis
of the equality there should not any discrimination on the basis of the rank, seniority,
designation etc.
4. A hormonal relationship should be maintained between the employee and employer with the
help of addressing the problems and issues of the employees and resolving them in an
appropriate manner (Johnson, 2017).
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4.3 WAYS IN WHICH OWN DEVELOPMENT HAS BEEN INFLUENCED BY
MANAGEMENT APPROACHES ENCOUNTERED IN OWN EXPERIENCE
Various approaches of management have affected my own development in the organization
which contributes in developing my skills:
Training programs: The training given to the new employees has helped me to have a practical
approach in my life and I have learnt about the way of teaching the tasks and things to others in
the easiest manner so that they can learn quickly.
Recruitment: I have adopted the best method for the selection of the eligible and suitable
applicant which has increased my efficiency in the organization.
Leadership: Leadership style like situational approach has developed the sense of the
practicality and applicability in me. This has increased my efficiency and productivity (Hurduzeu,
2015).
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TASK 3
Slide 1
Slide 2
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Slide 3
Slide 4
Each employee of the King’s nursing home is been evaluated in terms of the performance.
There are different monitoring strategies:
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1. Comparison: The employees’ performance can be measured by comparing the given
targets and goals against the achievement of targets in the quantitative approaches.
2. Checking records: The monitoring strategies can be applied by record checking by the
worker with respect to the patient’s details and the accuracy degree in helping the
professional doctors.
3. Evaluation: The duty of the employees and staff at King’s Nursing home is to take care
of needs and requirements of the patients. Thus their performance can be evaluated by
the level of treatment given to the patients.
4. Feedbacks: The performance can be monitored by taking feedback from the patients and
family who are with the patient in the procedure of the treatment.
Slide 5
1. Evaluation of business goals: With the help of the evaluation of the business objectives
and goals the training and development needs and requirements can be identified in an
effective manner.
2. Monitoring the quality of performance: Monitoring and assessment of the performance
of the employees will help in identifying the gaps between the achieved results and
defined targets. This will bring the awareness of the requirement of the training and
development needs which will enhance the talents and skills of the employees.
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Slide 6
3. Examining the individual’s traits: It is the most effective way to identify the requirement and
needs of the training and development in the specific area. It can be assessed by the SWOT
analysis which will help in knowing the strong areas and weak points. Weak points will ensure
the requirement of the training and development.
4. Performance measurement: With the help of in-depth measurement of traits and
performance the need for the development and training needs can be identified.
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Slide 7
1. Recognition of performance and efforts: It is the most common strategy which is used
by the all organization which can be in various forms like awards, monetary and non-
monetary incentives etc. Incentives can also be provided for the excellent performance.
2. Performance appraisals: The performance level frequency helps in checking the
proficiency of the employees and identification of the productivity.
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Slide 8
3. Mentoring and counselling: With the help of the conducting proper counselling and
mentoring by the experts, the motivation of the employees can be increased for the
better career progressions.
4. Conducting development and training programs: Development and training
programs can be conducted for the increment in the adaptability with the new
equipment's.
5. Regular performance feedback: It can be ensured by the senior management with
the regular time intervals and which will help the employee to know about the
improvement areas.
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Slide 9
Slide 10
18

Slide 11
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CONCLUSION
From the above report, it can be concluded that managing the human resource in the HSC
sector is very crucial as it leads to the productivity of the organization. Effective development,
training, and various theories can be implemented for managing the productivity of the
employees in the organization. King’s Nursing home adopts the various programs for the
recruitment and selection for employing eligible and efficient candidates. There are various
theories which can be implemented within the organization for managing the emergency cases.
Moreover, the monitoring and development programs can be implemented to assess the
performance and enhance the output of the employees respectively.
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