This document provides insights into managing people in organizations, including the hiring process, recruitment, selection, training, induction, factors affecting behaviors and teamwork, theories of motivation and performance management, and management and leadership styles.
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MANAGING PEOPLE IN ORGANISATIONS
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Table of Contents INTRODUCTION...........................................................................................................................3 PART A..........................................................................................................................................3 Hiring Process of Waitrose.....................................................................................................3 Recruitment............................................................................................................................3 Selection.................................................................................................................................4 Training..................................................................................................................................5 Induction.................................................................................................................................6 PART B............................................................................................................................................6 Factors Affecting Behaviours and Teamwork of the Employees...........................................6 PART C............................................................................................................................................7 Theories of Motivation and Performance Management........................................................7 PART D..........................................................................................................................................9 Management and leadership styles........................................................................................9 PART E.........................................................................................................................................10 Relationship between Organizational structure and culture.................................................10 CONCLUSION..............................................................................................................................11 REFERENCES..............................................................................................................................12
INTRODUCTION Managing people in an organization is very essential in making the organization very effective and productive in doing the operations. Managing employees according to the department helps the organization help to analyse the potential of the employee and also help the management to increase their efficiency by making better strategies and policies. Different departments help the employees to concentrate on the single aspect of the operation and help them to attain the knowledge and skills for that department, as it helps the management to understand their behaviour and also allow them to motivate according to them. Departments also help the employee to be developed overall as the managers place them in all the departments for their training and increasing their knowledge so that the employees can make better decision and also increase the efficiency of their work effectively. The need to manage employee in the organization also analysed by Waitrose & partners and evaluated the importance of managing and motivating people with the help of different strategies which will help the company to increase the sales and also increase the productivity of the employees as well. Waitrose is a British retail chain which mainly deals in food products and also have the largest employment capacity in UK. The company was established in 1904 in UK which presently have 340 stores in all around UK and it is supermarkets which have all groceries and is also very essential for the consumer daily needs. This report has a detailed study about how the company use the strategies to manage their employees and also make them satisfy their jobs. PART A Hiring Process of Waitrose Recruitment Recruitment Planning It is the first step which Waitrose will be doing in the recruiting the potential candidatesforthecompany.Inthis stepthecompanyhavetosetthestandard accordingtheobjectivesofthecompanyandwhatthecompanyneedsinthe candidate's skills, knowledge which will increase which will help the company to achieve its objectives. The company will design a job performa or job description which will help
the company to attract the potential candidates from the huge open market of human resource(Aljuwaiber, 2016). In recruitment planning there are many factors which the managers have to analyze before making all the recruitment process. Strategy development Themanagersofthecompanyarealsoresponsibletoanalysetheright expectation of the company and what the company need to fulfil their goals to make a effective strategy which will help the company to achieve the objectives and also increase the efficiency of the company. Searching After the strategy of recruiting is made the company will now start looking for the candidates in the market with help of advertisements, emails, calls and messages, to invite the candidate which is right for the job. Screening After the candidates are chosen the management of Waitrose will filter the candidate according to some test and will check which candidate is best suited for the job description. As the candidate after meeting face to facer it is easy for the company to shortlist the candidates easily according to their resumes, and personality. Evaluation and controlling This is the last step of recruitment in Waitrose where the managers will analyse the total cost incurred in the recruitment process by evaluating the salaries of the recruiters, if any candidate is not selected for the seat that will also be a cost of the company. Selection Waitrose have divided the selection process into task ensure the proper analysis of the candidate and hire a talent which will help the company in many aspects. Task 1 The selection of the candidate in this stage is done in form interviews where In the first task the candidates have to play some games which help all the candidates to comfortable with each other so that there will be no hesitation while portraying their skills and knowledge to the selectors of the company (Watson and Shannon, 2016).
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Task 2 Inthistaskthecandidateshavetopresentthemselvesinfrontofother candidates and tell everyone about their skills, achievements and why the candidate want to join this company and what will be his or her vision after joining the company. And the candidate also have to answer some questions which is asked by the selectors to analyse the analytical skills of the candidates. Task 3 In this the company ask the candidates to divide them into teams and make a hypothetical situation to sell a product so that the selectors of the company can analyse their coordination skills and communication skills as well. Second Round of Interview In this the company selects the candidates which are nearly right and can be analysed further (Jarrett, 2019). The candidate will be interviewed with the HR manager of Waitrose face to face where the manager swill be able to focus on every detail about the candidate, so they can evaluate that the candidate is right or not for the job. Training Waitrose have also analysed the importance of training their employees as they need to improve their skill and knowledge that will the candidates to achieve the personal as well as the company's objectives efficiently (Johnson, 2016). The company have adopted both on job training and off job training for the employees. On job training In this training method the employee is employed in the job setting where he can increase the skills and knowledge as this method of training is cost-efficient and it also helpstheemployeetogetmotivatedfromit.Thismethodincludejobrotations, coaching, job instructions, committee assignments, training under some specializes employee. Off job training In this type of training the employees are given knowledge about the job and increase their skills outside the job premises which includes case studies, incident analysis, role-play, in basket method and business games which will help the employee
to gain the specific skills and knowledge about the job and become more efficient in doing it (Algahtani and et.al., 2019). Induction Waitroseisalsoresponsibleafterselectingandtrainingtheemployeeto introduce to their organization and also provide a brief about all the activities which are being done in the company. PART B Factors Affecting Behaviours and Teamwork of the Employees Cohesiveness This factor can be responsible for inefficiency team work as the employee ii the team are not united and it can be seen that the team members can have many disputes which affects the activities of the task and also in ineffective strategy making and planning of the team task.As the employee is not willing to work in the team, and they are unable to understand the importance of being in the team (Salah, 2015). Communication Waitrose need to have the employees who have good communication skills as the company is dealing with the customers and the communication skills help the customers to understand the products and also help them to increase the knowledge. Thecompanyhavealsoanalysedthecommunicationskillscanalsoaffectthe teamwork of the company, and they can also impact the company due to lack of proper information about the task (Tovey, Uren and Sheldon, 2015). Good communication skills are required in the team as it will help the employees to understand the team task and also enable them to share their thoughts and skills with each other. Group-think This factors can also affect the efficiency of the teams o the company. Waitrose have analysed that the teams which is having the ability to understand each other and be coordinated achieve the team goals faster, as the team thinking factor can disable all the conflicts and work as a one team to attain the set objectives. Group think can be negative for the teams as the leader of the team is of negative mind set it will also impact the thought process of all the team members.
Time Size The efficiency of the team will be increased with the increase in the members of the team and will help the team to achieve the team objectives faster. Waitrose have analysed this factor is affecting the team to be effective as more members will have more different point of views and that will also create more disputes of the thoughts and skills. The company have to analyse the behaviour the team members according to the team size and assign the team which will be effective in decision-making and also have sufficient members to support all the activities of the team (Chandler, Csepregi and Heidrich, 2018). PART C Theories of Motivation and Performance Management The company have also analysed the same effective methods which will help the company to motivate the employee and analyse the factors which are affecting the employees' inefficiency (Harrison, 2016). Maslow's hierarchy of needs. It is a theory which helpthecompany tounderstandhowtomotivate the employees by knowing the needs of the employees, according to this theory motivation will be more effective when there will be more need of the employees as it will also help the emp0lopyee to achieve the personal goals. The theory is divided into five needs of the employees and this need have to be analysed by the company in order to motivate the employees. Psychological needs These are the basic need of the employees which have to be fulfilled to achieve their efficiency and these need include the food, rest and money as these are very essential for any person to survive and live healthy (Harper, 2018). Safety These needs are also very important need for the individuals as these need arises after the achievement of the basic need and the employees who are having satisfied their basic needs will also need some safety and security in life which include shelter and money to survive longer and have a bright future ahead, the company have
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to analyse these need and make the motivation strategy according to The needs which will fulfil the needs of the employees and make them efficient. Love and belonging After achieving the safety need the next need the employees wants is love and belongingness and some comfort and affection form the near and dear, and they want someone to share their feelings and mentally support them (Pick and et.al., 2015). This need will be analysed by the company and there will the strategy made to motivative the employee and also provide him the better affection and protection to make him efficient in his work. Esteem The fourth need any person need will be esteem this come after the employee have achieved all the needs, and he does not want anything else but respect and achievement in life so that he could feel he is successful in doing his task. The company have to analyse these need and also appreciate the employees who are doing good which will automatically motivate them and also help them to do their work more efficiently. Self actualisation This is the top most need and in this need the employees desire to have a skill which is unique from everyone else, and they also want that every other employee admire him because of his skills and efficiency, this need helps the employee to get self-motivated generally (Gouveia, 2016). Herzberg's Motivation theory Herzberg's motivation helped Waitrose to analyse the factors which will help the employees to get motivated and increase the efficiency of them. The theory is all about twofactorswhichhelpthecompanytoanalysethemotivationstrategiesforthe employees. This motivation theory is also called the dual factor or motivation-hygiene theory which is based on the behavioural patterns of the employees in making the motivation techniques and policies. The theory have also divided into two factors of job satisfaction and dis satisfaction of the employees so that the motivation can be provided to improve the expectancy rates of the employees and retain them in the company by
making them loyal (Brunt and Akingbola, 2019). This will also help the company to analyse the employees' satisfaction level and motivation level. If the company have the high healthy work environment but the employees are still not motivated, and they are only working for salary. Another condition which the management have analysed where the work environment in poor and motivation level of the employee are high, and they have many grievances about their salary. The management of the company have to make a better communication channel which will help the employee communicate and get the better information about the task and also provide their problems which they face in doing their work. The company have to make an effective salary pay system where all the employees are paid according to their work capacity and not any employee is dissatisfied about their pay (Lasrado and Thirlwall, 2015). PART D Management and leadership styles The leadership style also help the employee to give better support and motivate the employee more effectively and make the organization move towards its goals faster. Autocratic Leadership Style This leadership style is adopted by the Waitrose when the company have to apply some rule and regulation and don't need any suggestion from another employee. As in this leadership stylethe management takes the decision for the employees with taking their point of views, and they motivate them without analyzing their behavior and seeing all the factors which hinders the effective motivation in the employees. This leadership style is traditional is not effective to use this leadership for long term. As it willcreateahighrateofemployeeturnoverandtherewillbenohealthywork environment (Marin-Lamellet and Haustein, 2015). The management of Waitrose uses this leadership to apply some harsh decision-making where they know any employee will not support their decision. Democratic leadership Style It is very effective leadership style Waitrose use this leadership to make the bettereffectiveworkforceandthemanagementofthecompanyalsotakethe suggestions from the employees and understand all the factors which they are facing
while doing the work in the company work environment and the management make the effective strategies which also increase the efficiency of the company and motivates the employees so that they can increase their performance and become high performance work forces of the company. In this leadership style the employees with lower level jobs also are provided with the authorities , this help the employees to motivate as their opinions are considered in making their company's decision and it will also increase the employee retention and increase the loyal employee of the company. Laissez-Faire Leadership Style In this leadership style the management of the Waitrose also provide all the authority to their employees to some aspect of the company's strategies so that the management can analyze the talents and skills the employees have as this will also increase the motivation level of the employees (Rauffet, Da Cunha and Bernard, 2016). This will also help the employees to increase the high performative workforce but it is not safe for the company as this leadership style will disturb all the policies and rules of the company and this leadership style is the best suitable for the small companies and it will also increase their efficiency but not for large scale company like Waitrose. PART E. Relationship between Organizational structure and culture Waitrose's structure decides which employees have what role and duties in the company which will help them to make theauthority and it will also make the better supportsystemofthecompanywhichenabletheemployeesworkwithbetter information channel. The company and culture is blood which provide all the main nutrition requires to the entire company. Culture is supported by its structure and any company cannot have any culture which have not established its structure and it will also face many problems in increasing the productivity of the employees. This vulture work as the blood on the body where body is the structure of the company and culture is blood which provide all the main nutrition requires to the entire company. The culture of the company also play a very important role as it help the company to decide the better company's structure according to their culture to increase the productivity of the company and also increase the efficiency of the employees.
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If the structure and the culture of the company does not match then the operation and activities of the company willnot beuseful and the handwork done by any employee will not be credited. this will also impact the future strategy of the company as the culture and structure of the company is not matched it will important all the future possible outcome and that will also decrease the growth of the company (Beech and MacIntosh, 2017). CONCLUSION This report has a brief study about all the factors which would influence the growth and failure of Waitrose. The company had also analyzed the importance of making a better strategy of recruiting the candidates, as that will increase potential of the employee in the company. That had also helped the company to increase the productivity as recruitment is the first step of hiring any employee and after recruitment process the company goes to shortlisting the candidates by interviewing, written test in the section process the company also understand the value, beliefs, background, personality, nature, characteristics of the candidate which help the company to decide according to their job description which was designed in the recruitment process. After the company hire the right potential candidate required training and induction had to be conducted to provide the proper knowledge to the new employee. Waitrose had also analyzed the factors which affected the behavior of their employees in achieving the objectives as a team. The company had also increased the analysis by finding the challenges faced in increasing the productivity of the company. Leadership styles which the company adopted also helped the company to become successful as they had also adopted effective motivational theories.
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