Managing Quality Assignment | Hospitality Industry Assignment

Managing Quality
1

Executive Summary
Holidaymakers plan their trip properly and wants to gain maximum satisfaction from the
funds they invest. It is important that they are provided with the required level of importance so
that their interest with a particular accommodation service provider can be maintained. Airbub
dealing in same sector and is helping travellers with the lodging facilities. In recent time it is
observed that it is not performing to the desired level and customers are not happy with its
services. reason behind same and how it can be improved will be discussed in the following
report.
2

Contents
Executive Summary.........................................................................................................................2
Contents...........................................................................................................................................3
INTRODUCTION...........................................................................................................................4
TASK ONE......................................................................................................................................4
Problems being currently experienced by Airbnb..................................................................4
TASK 2............................................................................................................................................6
What extent Airbnb has the right capabilities and competences to improve the quality.......6
TASK 3............................................................................................................................................7
Impact that two of the following techniques could have on Airbnb......................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
3