Managing Quality in HSC Report
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Added on 2020-06-04
Managing Quality in HSC Report
Added on 2020-06-04
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Managing Quality in health andsocial care
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 2............................................................................................................................................12.1 Standards that exist in HSC for measuring quality...............................................................12.2 Different approaches to implementing quality system..........................................................22.3 Potential barrier to deliver of quality of health and social care services...............................3TASK 3............................................................................................................................................43.1 Effectiveness of system, policy and procedure used in HSC in achieving quality servicesoffered.........................................................................................................................................43.2 Factors that influence the achievement of quality.................................................................53.3 Suggestion for improving the quality of services in HSC.....................................................6TASK 4............................................................................................................................................64.1 Methods for evaluating HSC service quality with regards to internal and externalperspective...................................................................................................................................64.2 Impact involving users of services in the evaluation process has upon quality....................8CONCLUSION................................................................................................................................9
INTRODUCTIONQuality is an essential measure which support business to grow and make their user moresatisfied in nature as well. It is important for every business association to maintain high qualitystandard about their products and services so that better and effective outcomes could be gainproperly. Measuring quality in HSC refer to as the process in which business lead to analysetheir quality standard practices and determine that they are operating in right direction or not.This project is based on Ashford and St Peters Hospital whom want to analyse that they arerendering their services in an appropriate manner or not (Aveyard, 2014). There are variousstandard exist in HSC whom have to get implement in an appropriate manner along withapproaches to implementing quality system. Moreover, it will stated about effectiveness ofsystem, policies and procedure used in HSC to achieve quality services with all factors whom aregoing to affect them. Along with all these things, there will be several methods going todetermine for HSC services in regards to internal and external perspective. All these consentswill going to discuss in this project in an appropriate manner so that high standard of services getdeliver. TASK 22.1 Standards that exist in HSC for measuring qualityThere are various number of standard exist in HSC for measuring quality standard so thatthey are going to maximise their working practices and make their practices effective in nature.The quality standard was launched in the year 2006 on 14th March by Health Minister of UK.There are five major themes get framed by the government whom are responsible in order tomake quality standard which define as follow (Quality standards for health and social care,2017):Corporate leadership and accountability of leadershipSafe and effective careAccessible, flexible and responsive servicesMaintain effective communication processProtecting the health of a social well beingThese are the quality standard which understand through five major themes. These are helpful inmaking and promoting HSC towards ethical and positive working which enables them to dealwith appropriate quality standard. In September 2014, London acute hospital come together with1
a motive to improve the working practices on the practices which made on London qualitystandard for acute medicines and emergency general surgery (Brett and et. al., 2014). There aredifferent hospitals which are under NHS come together and provide presentation about variousconsents. In such event, NHS London prepare or frame more than 20 quality standards on whichevery HSC lead to get work. Out of them, several standards are presented over here to measurethe quality of standard (Quality and Safety Programme Acute medicine and emergency generalsurgery, 2015):All cases should be operated by professional within 12 hours of admission or within 14hours of the time arrival at hospitalAll patients whom are under medical and surgical unit have to examined by professionalin twice a day ward rounds All acute medical and surgical units to have provision for ambulatory emergency careTraining should be delivered in appropriate environment with suitable, gradedprofessional of HSCApart from all these, there are several other standards also get determine which framed by Carequality commission are described as follow:Treatment should be according to person centred so that better and effective services getdeliverShould be treated with dignity and respect2.2 Different approaches to implementing quality systemImplementation of quality standard is an essential task which support in delivery qualitybased services to each and every individual (Care Quality Commission, 2012). Thus, formaintaining quality system in an association, there are diverse ways of methods are determinewhich are signifies as follow:Quality controlTotal quality managementThese two are the best sources which enables Ashford and St Peters Hospital to implement thequality system in an appropriate manner and support every patient to get recover properly. It isvery important for a business to deliver quality based services to patients according to specificnature in which they really want. There are various policy and procedures get followed by a HSCin order to implement their services in an appropriate and effective manner. 2
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