Managing Quality in Health and Social Care

Managing Quality in
Health in Health and
Social Care
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................4
TASK 1............................................................................................................................................4
1.1State perspectives that stakeholders in social and health care have in respect to quality......4
1.2Examine external agencies role in making standards ...........................................................5
1.3Measure the outcome of poor service quality on health care stakeholders............................6
TASK 2............................................................................................................................................7
2.1 Demonstrate the standards of health and social care in order to measure quality................7
2.2 Assess various formulations to employ quality systems......................................................8
2.3 Examine different barriers to deliver quality care services in social and healthcare sectors.
.....................................................................................................................................................9
TASK 3............................................................................................................................................9
3.1 Assess the potency of policies, systems and procedures utilized in a social and health care
setting for attaining quality in clinical practices offered. ...........................................................9
3.2 Examine different factors that may have an impact on achievement of quality in the social
and health care service..............................................................................................................10
3.3 Imply ways through which the social and healthcare services could enhance their quality.
...................................................................................................................................................11
TASK 4..........................................................................................................................................12
4.1 Assess different ways for measuring health and social care service quality with respect to
internal and external perspectives............................................................................................12
4.2 Explain the effect of involvement of service users in evaluation process of service quality.
...................................................................................................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15
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INTRODUCTION
Quality is the most important element in health and social care. It is an impulsive
component and hence needs to be improved, analyse and evaluated at planned intervals. Quality
in health and social care plays a vital role in bringing customer satisfaction and improve
knowledge and skills of care professionals (Nelson and Staggers, N., 2016). Customer
satisfaction is consider as most important parameter in analysing quality of clinical services
being provided to them. Thus, it is a major concern for all stakeholders of the organisation to
manage effective quality in their services. The organisation which has been chosen for this study
is The Royal United Hospital Bath NHS Trust.
It is a health and social care organisation which provides intensive care and treatment to
population of about 50,000 people along with surrounding villages and towns in Western
Wiltshire and North East Somerset. The study will focus on various perspectives of stakeholders
in healthcare sectors regarding quality. Furthermore analysis of external agencies for setting
standards will be cover. Strategies for achieving quality in health and social care services are
need to be discuss. At last methodologies for evaluating health and social care service quality will
be evidenced in this report.
MAIN BODY
TASK 1
1.1State perspectives that stakeholders in social and health care have in respect to quality
It has been observed that there are several stakeholders who are majorly involves in
organising as well as managing the kind of quality being offered in Royal United Hospital Bath
NHS Trust. Outbreak of any health associated hazard or calamity in hospitals are dealt by the
service providers and the stakeholders, their perspective alters with the changing situations and
also ranges from individual to an individual (Steinberg and et.al., 2016). The perception of all
stakeholders may vary from each other over a restoring the health quality, such perception are
discussed below.
Service users: One of the most important part of health organisation are the patients and
all service seekers who visit for seeking such facilities. Some of the individuals have perception
that the quality of care provided in home are better than those rendered in social and health care
services. Though, it has been found that the environment of home is not as sterile as it can be in
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hospitals or clinics, thus some people lay emphasis on gaining all the required treatment in such
facility centres. The quality not just depends on the medicines given to the victims but also how
the privacy and sterility have been maintained in the favour of service users.
Care workers: Such people belong to those category which actually works hard in
maintaining the quality and constantly make changes in developing more offers in enhancing
such practice (Wallerstein and et.al., 2017). As per the demanded and required services, the top
authority people working in hospitals set up the operations accordingly. The workers of
respective organisation have considered prime stakeholders in organising the available resources
and making the best use of it for making the condition of patients better. The role of such
members is to function as per the guidelines and must offer such facilities which are appropriate
and reliable and also at the same time satisfy the patients.
Government: Stakeholders are ones who get affected by the planning and the action
which are conducted in an organisation. The governmental agencies provide support to the such
health care organisation for enhancing the working and functioning. Such agencies actually sets
up the standards which has to be followed by every members in health sector for making the
functioning ethical.
1.2Examine external agencies role in making standards
With the changing condition of patients in terms of their health, the external agencies
making constant practices for monitoring the wants of victims in such situation for easing the
welfare of such individuals. All the organisation associated in rendering health services are tend
to follow guidelines which are stated by such agencies for making the operation more authentic
(Osborn and et.al., 2016). The practice which once followed also regulate and improve the
sustainable development in the enterprise. It has been seen that there are various agencies which
are regularly putting their heads in formulating the standards so as to achieve highest satisfaction
level of the patients. Few external agencies who can evaluate and formulate the standards of
health are described below.
National Institute for Clinical Excellence: Such agency have been employed for
providing efficient suggestions to NHS from 1999. The role of NICE is to upgrade the feedbacks
as well as the outcomes which are being received from the NHS or other agencies. They perform
their duties effectively by rendering guidance and advices for the practitioner related in such
field. The roles also include in building standards and guidelines for not only organising the way
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