Career Development and Learning for High Performance Individuals and Teams

This report focuses on career development and learning for high performance individuals and teams. It includes a personal SWOT, skills audit, personal development plan, and evaluation of career development strategies.

Managing Self and
Others

Contents
INTRODUCTION.....................................................................................................................................3
Question 1.1................................................................................................................................................3
Question 1.2................................................................................................................................................4
Question 2.1................................................................................................................................................7
Question 2.2................................................................................................................................................9
CONCLUSION........................................................................................................................................10
REFERENCES........................................................................................................................................11
Appendix..................................................................................................................................................12

INTRODUCTION
Career development can be referred to as the process of selecting a career, improving
one’s skills and advancing along with a specific career path. It can be said that career
development is a life long process and helps an individual in pursuing their ideal job as well as
make informed decisions. it is important for an individual because it enables them to learn better
and improve their overall capabilities. Apart from this, career development also helps in
managing time effectively and reduces the level of staff turnover within the company (Ali and
et.al., 2020). This report is a reflection which is based on career development and learning as
well as high performance individuals and teams. It includes a personal SWOT, a skills audit as
well as a personal development plan (Wyllie and et.al., 2019). Apart from this, it also includes an
evaluation of the various concepts that are associated with career development strategies. Lastly,
the report also includes an evaluation and application of a range of strategies that lead to ‘high
performance ‘people. A reflection on personal performance in order to demonstrate self-
improvement.
Question 1.1
I have worked as the manager of Housekeeping department in Pembury Hotel in the last
12 months. The job was tough and required me to ensure that right people were hired to do the
right kind of job. In order to hire experienced and qualified candidates for the company, my team
members and I decided to divide different sections so that each of us had only one task at hand.
But, when all of us sat down to divide the tasks, it was analyzed that some of the candidates who
had been shortlisted by some of the team members lacked the experience that was required by
the vacant positions. During this situation, I felt that the shortlisted candidates would not be able
to perform the job. As a result, I got frustrated and stressed about the situation and thought that I
should have taken the responsibility myself and shortlisted the applicants by myself. Since, I did
not have had a chance to meet and interview the candidates, I was not aware of their skills as
well as qualifications. As a result, I thought that they were not the right fit for the company as
well as the vacant positions.
But today, as I manage the same people in my team, I sometimes end up feeling guilty
about the same. This is because those employees are among the most hardworking people and

the ones who are constantly engaged to their jobs and committed to the same. Being the
housekeeping manager, I used to manage myself and my performance based on the feedbacks as
well as reviews that were either provided by my colleagues or the guests who had stayed at the
hotel. At times when there are high levels of stress, I make sure that I think positive. This is
because it helps me in carrying out my job effectively. On analyzing the situation, I think that my
team members managed and carried out the task of shortlisting the appropriate candidates very
effectively (Vondracek, Lerner and Schulenberg, 2019). Although, I thought that I could have
carried out the task more efficiently, I should have trusted my team. Therefore, to conclude, I
learned that one should trust their team members and the decisions should be taken by mutually
agreeing on a specific thing. This is not only beneficial for the individual employees, but also for
the company on the whole.
But in the upcoming 12 months, I would like to start my own business in cleaning as I not
only have experience of working in this industry, but also, I am passionate about the same. There
are different types of learning styles such as visual, auditory, kinesthetic, reading and writing. I
usually prefer visual and auditory style of learning. My work experience of past 12 months as the
housekeeping manager at the Pembury Hotel has been a learning as well as enriching experience
for me personally. And I believe that it will be helpful and beneficial for me when in start my
own business. There were a lot of skills as well as competencies that I acquired during my job at
the Pembury hotel which I will apply in operating my business.
There are certain skills that I will need to work on in order to improve the same so that I
can start my own business and make sure that all of the activities are operated in an effective
manner (Bohström, Carlström and Sjöström, 2017). for example, I need to work on my
communication skills, practice active listening. Apart from this, I also need to work on my
customer service skills in order to make sure that the customers are satisfied with the services
that they receive. In order to improve the same, I will interact with the customers more in order
to understand their needs as well as preferences. This way, I will be able to address them in an
effective manner. apart from this, I will also make sure that all email as well as phone queries of
the customers are answered on time. I expect to gain a greater number of customers as well as
their trust for my business.

Question 1.2
Skills development can be defined as the process of identifying the gaps in one’s own
skills and developing the same. Skill improvement is sort of a valuable addition in your
existence. Everyone needs to be independently successful to earn their very own bread and butter
for survival on this aggressive world.
In this hastily converting global if you need to continue to exist by way of your very own
then abilities are the ought to. It is critical to understand that knowledge doesn’t assure talent,
practice does. Theory knowledge can provide an ingenious structure but handiest sensible
information can give a real exposure (Branan, Li and Wheeler, 2018). Books are sufficient to
throw light thru a person else thought process however if you want to create personal empire
student need to pop out in their consolation area and put into effect their knowledge into the
actual world. Skills development is important for an individual because learning a new skill can
broaden the opportunities available as well as empower the person at the same time. Also, when
learning a new skill, the employees do not look at it as a job, but their career.
Motivation on the other hand, is another important aspect within the company and can be
referred to as the desire to move forward and attain goals as well as objectives. There are
numerous motives why employee motivation is crucial. Mainly as it permits control to meet the
organization’s goals. Without a stimulated workplace, groups will be located in a completely
volatile position. Motivated personnel can result in accelerated productivity and permit an
agency to acquire higher stages of output (Why Employee Motivation Is Important (& How to
Improve It), 2020). Imagine having an employee who isn't always influenced at paintings. They
will possibly use the time at their desk surfing the net for non-public pleasure or even searching
out another process.
All organizations adopt various measures in order to retain their employees for a longer
period of time. It can be defined as an attempt through a business to preserve operating
surroundings which helps present day workforce in ultimate with the agency (Choi and Jung,
2018). So, employee retention is the attempt taken by an agency to keep directly to their
employees. Moreover, a low or excessive worker retention without delay affects the corporation's
worker turnover. Some of the strategies for retaining the employees for a longer period of time
include hiring the right candidates who are qualified and experienced, providing them various

growth opportunities as well as training etc. An appraisal is a formal opportunity to examine the
performance of personnel at paintings, which also gives them a threat to talk to the enterprise
about their profession plans. Appraisals can be used to assess pay will increase and bonuses.
There are different forms of learning in an organization and the ideal form of learning for
an organization is explicit form of knowledge. This is because explicit learning is the most
fundamental form of knowledge and is straightforward to pass alongside because it's written
down and available. When records are processed, organized, based, and interpreted, the result is
explicit knowledge. Your enterprise records sheets, white papers, studies report, etc. Are all
express employer expertise. On the other hand, tacit learning or implicit knowledge (as opposed
to formal, codified or specific information) is the sort of knowledge that is difficult to switch to
some other individual through writing it down or verbalizing it. The main expected outcome
from the Personal Development Plan is to develop various skills that are necessary to perform
effectively.
Training and development skills are important for employees working within an
organization. A training and development plan lets in you to reinforce those capabilities that each
worker needs to enhance (Dean and et.al., 2017). A development software brings all employees
to a higher level so they all have comparable abilities and expertise. This allows lessen any weak
links within the organization who depend closely on others to finish basic work tasks. Every
employee is vulnerable at certain skills each worker will now not be ideal, that you need for the
position. If the employee certain abilities healthy and if you know you could make stronger its
talent with the aid of training, lease them or assign duties to them, absolutely your worker will
work tough to stand for your expectancies (Vande Griek, Clauson and Eby, 2020). Once the
employee receives the desired competencies required for the undertaking to execute. Their weak
spot will grow to be their strengths and they get the higher know-how what and how to execute
with higher ideas. The foremost goal of any agency is to get development and growth for the
consequences they put on. Growth can be accomplished if all of the workforce of a business
enterprise can pay identical attention to development.
In order to retain the employees for a longer period of time, the company should provide
time to time training as well as development opportunities to the employees as this will serve as
an opportunity wherein they can learn new skills as well as expand their existing knowledge. For

example, Tesco conducts regular training sessions as well as meetings in which the managers of
the company provide constructive feedback to the employees based on their individual as well as
group performance.
Lifelong gaining knowledge of is the "ongoing, voluntary, and self-influenced" pursuit of
understanding for both non-public or expert motives. Therefore, it no longer best enhances social
inclusion, active citizenship, and private improvement, however additionally self-sustainability,
as well as competitiveness and employability (Ghosh and Fouad, 2018). Lifelong newcomers are
motivated to learn and increase because they need to: it's miles a deliberate and voluntary act.
Lifelong gaining knowledge of can enhance our understanding of the sector round us, provide us
with greater and better possibilities and improve our best of lifestyles. Whether pursuing
personal pursuits and passions or chasing professional pursuits, lifelong getting to know can
assist us to reap personal fulfillment and pride. There are various strategies that organizations use
in order to keep their employees motivated. Praise is constantly welcome, but becomes a long
way greater meaningful whilst it's far linked to concrete examples. “Great presentation, properly
achieved,” is exceptional comments to acquire, but “Great presentation, your rationalization of
the way this influences our patron base will assist us improve patron loyalty,” pinpoints precisely
how a person’s contribution advantages the agency. Giving unique, centered remarks tells your
crew that you’re paying interest (Hansen, Jackson and Pedersen, 2017). Apart from this, the
employees are also empowered from time to time in order to keep them confident. For example,
Marks and Spencer is an organization that provides constant training and development
opportunities to its employees in order to retain them. Apart from this, Tesco, the British
multinational retailer of groceries and general merchandise offers various bonuses and rewards to
the employees in order to keep them motivated. Therefore, these are some of the examples of
strategies that organizations use in order to retain their employees as well as maintain a high
level of motivation among them. This helps them in gaining a competitive advantage as well as
enhancing overall profitability.
Question 2.1
Effective performance management can contribute to the development of high-
performance people effectively. It’s so critical to set route well for people who are excessive
performers. If they may be consistently accomplishing over and above what's ordinary for their

function, channeling their competencies within the proper manner can assist make certain their
talents are as centered as they can be within the path your commercial enterprise will maximum
advantage (Kirdök, 2018). A real gain to true overall performance control conversations is
gaining an awesome concept of what motivates the character at work. If overall performance
control in your excessive performers is the very common- tick-container’, the whole thing’s
superb communication, you aren't gaining that perception. Understanding what motivates
someone can assist you make a decision how to most correctly reward their overall performance,
the way to regulate and expand their function and how to hold them engaged inside the
commercial enterprise, all of so one can help retain them. Performance Management Helps to
Boost Employee Engagement and Productivity. Engaged personnel stay longer, actively contain
themselves within the workplace and convey higher outcomes. Improving tiers of worker
engagement is prime to boosting productivity and maximizing the Return on Investment.
High performance of employees within the organization involves a various component
such as dedicated and experienced employees, selective hiring, decentralized decision making
etc. The definition of performance control has developed because it first seemed as a concept
(Kumara, 2018). What turned into as soon as an annual process is now transitioning to non-stop
overall performance control. The intention is to make certain that personnel are acting efficiently
throughout the 12 months, and inside the system, deal with any troubles that may arise alongside
the way that have an effect on worker overall performance. Performance management dietary
supplements the annual performance overview. This prepares each personnel and executives
approximately what to anticipate all through the once a year appraisal. It maintains both the
supervisor and the worker in the loop approximately ongoing changes to the performance control
technique, what both can do to streamline it, and the way overall performance basic can be
progressed.
With the help of effective performance management as well as implementing the right
tools, a company can ensure high performance among its employees. This is because the
employees get a chance to explore their strengths as well as weaknesses. Not only this, there will
be an increase in their overall performance and they will be more engaged as well as committed
to their work. Good performance control is essential in figuring out how your excessive
performers can develop and expand. Rather than anticipate your excessive performer will are

seeking a well-known promotion inside or out of doors the organization, take the possibility of
performance control conversations to explore the exclusive opportunities for boom. This is
probably through promotion but also might be through changing and developing their
contemporary role, branching out in a exceptional path, including additional fee in other ways or
looking for enrichment in a particular vicinity (Leary, 2019). Performance control performs a
vital part in attractive personnel within the corporation and of their process. Through exact
performance control, staff benefit extra certainty approximately how their function contributes to
the overall goals of the crew and the agency, apprehend the price of what they do, and- purchase
in’ to what the business enterprise is trying to obtain, therefore growing motivation and raising
performance degrees even further.
Through both formal and informal approaches, powerful performance management
enables them align their employees, resources, and systems to fulfill their strategic targets. It
works as a dashboard too, providing an early caution of ability troubles and permitting managers
to recognize when they must make adjustments to hold a commercial enterprise heading in the
right direction. Therefore, it can be said that effective performance management can contribute
to the high level of performance of a company (Maree, 2019). This leads to attaining the goals as
well as objectives in an effective manner as well as gaining a competitive advantage in the
market.
Question 2.2
Conflict is continually going to return up. Even when one has the maximum smooth-
going personnel in the global, anticipate and prepare for differences of evaluations. Gathering a
crew of strangers and asking them to paintings together for 8 hours in step with day opens the
door to tension (Pekerti, 2019). Whether it’s the tiniest difficulty or a extraordinarily huge
argument, you want to know a way to take care of conflict at paintings. Failing to deal with
disputes between or extra employees can fast turn a minor disagreement into an unproductive
group. Address conflict while you notice it. Set up a conflict-decision assembly among
employees to clear the air. Mediate the assembly to ensure a civil discussion. Employees should
be more focused on their respective jobs and the companies should adopt various methods that
can help in changing their perceptions as well as attitude within the workplace. In order to
become a high-performance employee, a person should try to develop various skills so that they

are able to perform in a desired manner. not only this, the team members should also encourage
each other.
Another step in constructing high-acting teams is to encourage worker boom. Rather than
micromanaging, raise up new leaders to your small enterprise. To construct a excessive-acting
crew, you want to spend money on employees. If viable, provide schooling help. Employees who
take advantage of this advantage can similarly their training and analyze new skills. Provide
ongoing training so personnel don’t live stagnant. Training can help employees tackle new roles,
further their expertise, and hone their skills (Saeki and et.al., 2020). I like to work as part of a
team and since I have an experience of working in the hospitality industry, I will be able to work
effectively in my business as well. This is because I will develop high performing teams who can
help in achieving goals and objectives of the business.
There are various theories of communication and learning and development that can be
used to understand the individual differences in an effective manner. For instance, as per the
Actor-Network theory of communication, both human as well as non-human factors can
influence the success of technological innovation equally. The theory primarily looks at how
networks are formed and how do they contribute to the overall success of an individual.
Communication Accommodation Theory describes when humans accommodate or regulate their
communication styles to others. These changes in verbal and nonverbal patterns are carried out
thru two methods: divergence and convergence. Divergence is used to spotlight organization
identity via touting the differences of the group they discover with (Seaward, 2017). Divergence
is frequently used by businesses with robust ethnic or racial pleasure. Convergence is used
greater frequently with the aid of powerless people for social approval and focuses on matching
the communication kinds of the man or woman with whom they're speaking to. These theories
significantly contribute to the overall performance. For example, the employees of Marks and
Spencer, one of the largest clothing brands practice effective communication at the workplace in
order to help the organization attain its goals and objectives.
CONCLUSION
From the above report, it can be concluded that career development is an important
aspect for individuals. This is because it contributes to their success and attain their personal
goals as well as objectives. It can also be stated that training as well as development are

important for the overall development of employees within a company. Various organizations
adopt different measures or strategies in order to retain their employees for a longer period of
time. This can include offering the employees rewards and benefits, various opportunities of
growth and so on. There are different forms of learning, namely, tacit learning as well as explicit
learning. Explicit form of learning is considered to be the ideal form of learning within
organizations. In order to work in a team, it is important for an individual to be comfortable in
working with different people.

REFERENCES
Books & Journals
Ali, Z. and et.al., 2020. Measuring career shocks: A study of scale development and validation in
the Chinese context. Australian Journal of Career Development. 29(3). pp.164-172.
Bohström, D., Carlström, E. and Sjöström, N., 2017. Managing stress in prehospital care:
Strategies used by ambulance nurses. International emergency nursing. 32. pp.28-33.
Branan, J., Li, X. and Wheeler, R., 2018. Building a career planning course for STEM PhDs.
Nature Biotechnology. 36(12). pp.1217-1219.
Choi, H. J. and Jung, K. I., 2018. The analysis of trends in domestic research on career
development of nurses. Journal of the Korea Academia-Industrial cooperation Society.
19(3). pp.325-336.
Dean, E. E. and et.al., 2017. Promoting self-determination and integrated employment through
the self-determined career development model. Advances in Neurodevelopmental
Disorders. 1(2). pp.55-62.
Ghosh, A. and Fouad, N. A., 2018. Career adaptability and occupational engagement of student
veterans. The Career Development Quarterly. 66(2). pp.182-188.
Hansen, J. M., Jackson, A. P. and Pedersen, T. R., 2017. Career development courses and
educational outcomes: Do career courses make a difference?. Journal of Career
Development. 44(3). pp.209-223.
Kirdök, O., 2018. Secondary School Students' Positive and Negative Perfectionism as a Predictor
of Career Development. Educational Research and Reviews. 13(20). pp.696-703.
Kumara, Y. R., 2018. Career development of women in the hotel industry: An Overview.
Journal of Applied and Natural Science. 10(1). pp.330-338.
Leary, M. R., 2019. Self-presentation: Impression management and interpersonal behavior.
Routledge.
Maree, K., 2019. Shaping the story: A guide to facilitating narrative career counselling. BRILL.
Pekerti, A. A., 2019. Managing Multiculturalism Within Individuals. In n-Culturalism in
Managing Work and Life (pp. 63-92). Springer, Cham.
Saeki, K. and et.al., 2020. Developing a comprehensive career development scale for public
health nurses in Japan. Public Health Nursing. 37(1). pp.135-143.
Seaward, B. L., 2017. Managing stress. Jones & Bartlett Learning.
Vande Griek, O. H., Clauson, M. G. and Eby, L. T., 2020. Organizational career growth and
proactivity: A typology for individual career development. Journal of Career
Development. 47(3). pp.344-357.
Vondracek, F. W., Lerner, R. M. and Schulenberg, J. E., 2019. Career development: A life-span
developmental approach. Routledge.
Wyllie, A. and et.al., 2019. Exploring the experiences of early career academic nurses as they
shape their career journey: A qualitative study. Nurse education today. 76. pp.68-72.
Online
Why Employee Motivation Is Important (& How to Improve It). 2020. [Online]. Available
through:< https://inside.6q.io/employee-motivation-important/>.

Appendix
Skills Audit
Skills How much would I
rate myself?
How much would my
peers rate me?
How much would the
senior management
rate me?
Communication Skills 8 7 7
Time Management
Skills
8 7 8
Customer Service 7 8 7
Attention to Detail 8 9 9
Personal SWOT Analysis
Strengths
 Time Management Skills
 Attention to Detail
 Enhancing Organizational
Commitment
 Employee Empowerment
Weaknesses
 Communication Skills
 Customer Service
 Dependence on Techniques and
Concepts
Opportunities
 Improve the customer service
 Meet the needs and demands of guests
 Implement latest technology
 Hire experienced and qualified
employees for the business
Threats
 Intense competition from the
competitors
 New entrants or substitutes in the
market

Personal Development Plan
Skills Specific Measurable Achievable Realistic Timescale
Communication
Skills
Listening The
improvement
in skills will
be measured
through the
feedbacks that
will be
provided by
the guests or
customers.
The
improvement of
communication
skills, listening
in particular is
achievable by
attending various
presentations,
maintaining an
eye contact with
the speaker and
be attentive.
Listening skills
are one of the
most important
type of
communication
skills in
housekeeping
businesses. It
is important for
individuals
working in the
hospitality
industry or any
cleaning
business to be
active listeners.
15 days
Customer
Service
Phone and
email support
The
improvement
in the skills
will be
measured by
reading and
analyzing the
reviews that
the guests or
customers will
post online on
various social
media
In order to
achieve an
improvement in
the customer
service, I will
practice active
listening, use
positive language
and respond to
the emails as
well as phone
from the
guests/customers
Effective
customer
service serves
to be the most
important
component for
gaining the
trust of the
customers as
well as
attaining a
competitive
advantage in
10 days

platforms. . the market.
Dependance on
techniques and
concepts
Cleaning
manually
The overall
improvement
of not
depending too
much on
techniques as
well as
concepts will
be measured
through how
quickly the
tasks are done.
It is achievable
by implementing
new technology
in the business
and making sure
that the tasks at
hand are
completed more
efficiently and in
less amount of
time.
The hospitality
industry highly
depends on
technology as
there are a lot
of tasks that
have to be
completed in
order to make
sure that the
rooms are
cleaned and
ready to be
occupied
whenever
guests check-
in.
15 days