Managing Successful Business Projects

This project analyzes the positive economic, cultural, and ethical impacts of globalization on different business functions within an organization, using British Telecommunication as a case study. It explores the company's global operations, analyzes the role of various departments, and investigates the challenges and opportunities presented by globalization. The project also includes a detailed research methodology, data collection methods, and a comprehensive analysis of the findings.

MANAGING
SUCCESSFUL BUSINESS
PROJECTS

Skeleton for Unit 6 MSBP – Created by RI
Introduction
Globalisation refers to process through which world is interconnected as result of the
massive enhanced trade as well as cultural exchange. It is developing interdependence of the
countries in all over the world by maximising variety as well as volume of the cross- border
transactions in services and products. This present report is based on British Telecom company. It is
multinational telecommunication firm and operates its business in 180 countries. This company is
provider of mobile services, fixed- line and broadband in United Kingdom. Under this mention
report will be mention about project management plan that helps in covers different aspects such as
scope, time, quality, cost, resources and risks. Small investigation through applying the quantitative
and qualitative research methods of investigation for meeting with project objectives will be discuss
here.
Positive impact of Globalisation to businesses in United Kingdom.
1. Economic Impact- Globalisation provides advantages to people economies in all over the
world through making the market more effective, limiting the military conflicts, enhancing
competition and spread more wealth. Under this, Foreign Direct Investment develops its
impact on economic growth that has positive development effect on country and also
enhances trade.
2. Cultural Impact- Culture consists of beliefs, traditions and customs. Under this, culture of
nation and indigenous people in all over world have been altered through globalisation by
migration, tourism, media and trade. In British telecommunication, a person belongs to
different background or culture so there is a need to manager of this company to take
opinions of staff members and take a beneficial decisions.
3. Ethical Impact- Ethics is form of the applied ethics that helps in examine the moral and
ethical principles that arise in business environment. In this, it is necessary for the British
telecommunication firm to conduct its business or trade by considering values and
principles.
Background of the Research
Globalisation helpful in economic development of country through foreign investment
triggering saving. It is process through which world is enhancing interconnected as result of
enhanced trade as well as exchange of culture. It is helpful in enhance the production of services
and products. Globalisation of the business is change in business from organisation that is
associated with one country to the others. On the other hand, globalisation is driven through the
advancement in technology as well as reduces international transaction costs that spread ideas and
technology and also enhance the capital mobility. When company globalise its business, then
company require effective resources for instance manpower, technology, financial and many others.

British telecommunication is large size organisation and it provides its services among 180
countries. It company developed communication network in all over the world. The major reason
behind success of this firm its brand images as well as strong communication network. Under this
firm, there are different functions working such as marketing, human resource, accounting and
operations. When company make its business globalise, these all functions plays a necessary role.
The marketing functions develop promotional strategies; determine needs and demands of other
target market etc. On the other hand, role of human resource department in globalise business is to
hire well qualified candidates, provide training etc. It is a responsibility of finance department to
arrange required funds for conducting business in other country.
Aims of the Project
The main aim of this project is-
“To identify positive economic, cultural, and ethical impacts of globalisation on different
functions”. A case study on British Telecommunication.
Objectives
 To determine concept of Globalisation.
 To determine role of different functions of British Telecommunication in making
business globalise.
 To identify positive economic, cultural, and ethical impacts of globalisation on business
of British Telecommunications.
Research Plan

Project Title “To identify positive economic, cultural, and ethical impacts of
globalisation on different business functions within an
organisation”.
Project Plan
Company Name:
British Telecommunication
Cost It is a necessary source that needs to be identified at the time of
developing a plan in an effective manner. If the cost will not be
arrange for implementation of plan and performing activities
then it can develop negative impact on plan. So, it is essential
that cost should arrange according to activities. In this consists,
filed work, labour cost, consultancy cost etc. The cost of this
process will be around £5000.
Scope As British Telecom is large size company and it conduct its
business at large scale. The scope of project that company is
making is wider. It consists the goals of project, functions,
deliverables, features etc. In order to determine needs of
consumers, company conduct an investigation and make plan
accordingly. In context to globalisation, scope of project is wide
because through this sales, market share, profit level etc. of
British Telecommunication will be enhanced.
Time Under this, it is necessary to complete the task within given
period of time. If task will be completed in proper time period
then it will be provide the positive outcomes. The time period
for completion of this project will be around 4 to 5 months.
Quality It is one of the necessary aspects and it is a responsibility of
manager to maintain the quality of products in a better manner
so that its outcomes will be better. On the other hand, it is
systematic and planned activities which are executes in quality
system so that all quality related needs for services or products
will be fulfilled.
Communication For successful implementation of project, communication is

necessary among all stakeholders. Everyone can know about the
aim of making the project management plan. Positive
communication is helpful in making any decisions related to
project. Different ways of communication with stakeholders
includes telephones, emails, social media etc.
Risk At the time of developing or implementing project management
plan, some risks are faced by company such as technological,
lack of training, knowledge, financial etc. On the other hand,
leak of the collected data is also a main risk for company and it
will provide the negative outcomes.
Resources It is an essential aspect for carried out tasks related to project.
These can be equipments, finance, technology, manpower etc.
These all resources are helpful in completing the project in an
effective or better manner.
Type of Research
Primary and
Secondary
Quality and Quantity
Primary- It is an original investigation or conducted for first
time. It is explained as methodology that used for gather data
directly from different sources. It is necessary that data should
be fresh and also collected for first time. Different sources of
collect primary data are questionnaire, survey, observation and
many others.
Secondary- Under this, data is already collected and it consists
using the information that the other people or researchers have
already collected by primary investigation. It consists the
existing data in an summarised manner and also helpful in
enhance effectiveness of an investigation. There are various
sources to collect secondary data are books, journals, articles
etc.
Qualitative- This research method is used for gaining
understanding of the underlying reasons, motivations and
opinions. Under this, data is measured in terms of quality and
facts. It is helpful in provide an insights in to issue or assess to
develop hypothesis or ideas for the quantitative investigation.

This method is helpful in provide information in a detailed
manner.
Quantitative- It is structured way of gathering as well as
analysing obtained data from various sources. In this data is
measured in terms of figures and quantity. The main objective of
this research method is to employ as well as develop the
mathematical models to phenomenon.
Work Breakdown Structure
Work breakdown structure refers to project deliverable that help in organise work of a team
in to manageable sections. It is helpful for the staff members to work in an effective manner and
focus on completing activities within a given period of time. Element of WBS can be service,
product, data or combination thereof. It also helps in providing necessary framework for control,
cost estimating and guidance in schedule development and control. It is map or outline for any
specific project which is tree structure showing division of efforts such as contract, program and
project. WBS is finalised by top level management and work package that is duration, task, cost
should not exceed 10 days of duration. This is very important for organisation for achieving goal
and objectives.
Develop a Basic Gantt Chart
It refers to timeline that is used to illustrate that how to run project. In this, activities of

project are divided on the basis of specific period of time. The Gantt chart is helpful in explaining
sequence of the tasks which will need to complete project in a better manner. It assess in managing,
scheduling and also monitoring particular resources and tasks in project.

Research Methodology and Data Collection
Research methodology- It refers to specific technique of process that is used to determine,
process, analyse and select information regarding topic. The main use of research method is in
conducting an investigation. It is used to gather information or data for purpose of making the
proper decisions.
Data collection- It refers to method for gathering accurate or relevant data related to
specific project area. It is systematic documentation of particular information regarding the
particular area.
Explain the questionnaire
It is formal set of the different questions in order to obtaining information from the
respondents. Under this, researcher asked the questions from target respondents. It can be open-
ended and also close- ended to collect the relevant as well as reliable data.
QUESTIONNAIRE
Name:
Age:
Gender:
Contact no.:
Address:
Q1) Are you aware about concept of globalisation?
a) Yes
b) No
Q2) Does globalisation provides benefits of British Telecommunication?
a) Yes
b) No
Q3) What advantages British Telecommunication can get from making business
globalise?

a) Free movement of labour
b) Enhanced capital flows
c) Increased communication
Q4) Is globalisation provides wide area to expand business at international and
national level?
a) Yes
b) No
Q5) Does globalisation develops positive impact on functions of British
Telecommunication?
a) Agree
b) Disagree
Q6) What is role of marketing function in expand business at international level?
a)Determine needs of international consumers
b) Make innovation
c) Develop attractive promotions
Q7) What are the main issues which British Telecommunication face from expanding
business at global level?
a) Enhance competition
b) Inequality
c) Trade imbalances
Q8) What is role of human resource function in order to conduct business at
international level?
a) Hire high qualified staff members
b) Provide training
c) Ensuring legal compliance
Q9) What ratings would you like to give to British Telecommunication company after
making business globalised?
a) Productive
b) Average
c) Not productive
Q10) What are different ways through which British Telecommunication can
overcome from the challenges of globalisation?
a) Aware about culture
b) Know about legislations

c) Policies
Q11) To recommend different ways through which British Telecommunication can
increase its market growth at large scale.
Sample refers to group of people, items or objects which are taken from large population for
the purpose of measurement. It is necessary that sample should be representative of whole
population to generalise findings from sample of investigation. Under this, researcher collect the 10
respondents from whole population with the help of using random data sample method and these
respondents are employees of British Telecommunication.
Analysis and interpretation
THEME 1) Aware about the concept of globalisation
Q1) Are you aware about the concept of
globalisation?
Frequency
Yes 7
No 3
Interpretation: From above mention report, it has been stated that there are 7 respondents which
said that they have knowledge about globalisation and also aware about the benefits of
globalisation. Other than this, there are 3 respondents which do not have more knowledge about this
concept.
Yes No
0
1
2
3
4
5
6
7
8
7
3 Column B

THEME 2: Globalisation provides benefits to business
Q2) Is globalisation provides benefits to
business of British Telecommunication?
Frequency
Yes 9
No 1
Interpretation: There are 9 respondents which said that globalisation provides benefits to business
because through this communication among two countries will be strong, employment will be
generate etc. On the other hand, there are 1 respondents which is not agree with this given
statement.
THEME 3: Advantages British Telecommunication can get from making business globalise
Q3) What advantages British
Telecommunication can get from making
business globalise?
Frequency
Free movement of labour 3
Enhanced capital flows 4
Increased communication 3
Yes No
0
1
2
3
4
5
6
7
8
9
9
1
Column B

Interpretation: As globalisation is big concept and it provides the different benefits to British
Telecommunication. On the basis of 3 respondents, the main benefits of globalisation is free
movement of the labour. There are 4 respondents which are agree with enhanced flow of capital.
According to 3 respondent, globalisation is helpful in enhance the communication between
countries when company will expand its business.
THEME 4: Globalisation provides wide area to expand business in different locations
Q4) Is globalisation provides wide area to
expand business at international and
national level?
Frequency
Yes 8
No 2
3
4
3
Free movement of labour
Enhanced capital flows
Increased communication
Yes No
0
1
2
3
4
5
6
7
8
8
2
Column B

Interpretation: According to 8 respondents, globalisation is wide area to business to expand
operations at international level. It provides many benefits to company such as enhance trade,
capture large market share etc. According to 2 respondents, sometimes, expand business at global
level is not successful.
THEME 5: Globalisation develops positive impact on functions
Q5) Is globalisation develops positive
impact on functions of British
Telecommunication?
Frequency
Agree 9
Disagree 1
Interpretation: On the basis of opinion of 9 respondents that globalisation develop the positive
impact on the business functions as well as activities of British Telecommunication. On the other
hand, there are 1 respondent that said that globalisation develop the negative impact on business
also.
THEME 6: Role of marketing function in expand business at international level
Q6) What is role of marketing function in
expand business at international level?
Frequency
Determine needs of international consumers 3
Make innovation 3
Agree Disagree
0
1
2
3
4
5
6
7
8
9
9
1
Column B

Develop attractive promotions 4
Interpretation: As per the mention graph, there are 3 respondents which said that main role of
marketing is to identify the requirements of international customers so that company can provide
them services accordingly. There are 3 other respondents which said that firm need to make
innovation so that more consumers can be attracted. There are 4 respondents which are agree with
develop the attractive promotions so that consumers can be aware about the services of British
Telecommunication.
THEME 7: Issues which British Telecommunication face from expanding business at global
level
Q7) What are the main issues which
British Telecommunication face from
expanding business at global level?
Frequency
Enhance competition 2
Inequality 4
Trade imbalances 4
3
3
4 Determine needs of
international consumers
Make innovation
Develop attractive
promotions

Interpretation: Globalisation develop negative as well as positive impact on business when
conducting business at international level. According to 2 respondent, main challenge is increasing
competition. There are 4 respondents which said that inequality among two countries is a main
barriers. On the basis of 4 respondents, trade imbalances is one of the major issue that organisations
face.
THEME 8: Role of human resource function in conduct business at international level
Q8) What is role of human resource
function in order to conduct business at
international level?
Frequency
Hire high qualified staff members 4
Provide training 5
Ensuring legal compliance 1
Enhance competition Inequality Trade imbalances
0
0.5
1
1.5
2
2.5
3
3.5
4
2
4 4
Column B

Interpretation: Human resources is a main part of backbone of company because its purpose is to
enhance productivity of business. There are 4 respondents which said that human resource recruit
well qualified candidate that have some knowledge about the business concept. On the other hand,
there is 1 respondent that said assuring the legal compliance is one of main role of human resource
department in British Telecommunication. On the basis of opinion of 5 respondents that, training is
one of necessary part of human resource. With the help of training skills, core competencies and
knowledge of staff member will be enhanced and they can deal with the international clients in a
well manner.
THEME 9: Ratings would you like to give to British Telecommunication company
Q9) What ratings would you like to give to
British Telecommunication company after
making business globalised?
Frequency
Productive 5
Average 3
Not productive 2
4
5
1
Hire high qualified staff
members
Provide training
Ensuring legal compliance

Interpretation: The ratings are based on performance of company when it conduct business at
international level. According to 5 respondents that by using globalisation, is at productive stage.
According to 3 respondents, the ratings of company is average. 2 respondents give not productive
rating to business of British Telecommunication.
THEME 10: Different ways through which British Telecommunication can overcome from
challenges
Q10) What are different ways through
which British Telecommunication can
overcome from the challenges of
globalisation?
Frequency
Aware about culture 2
Know about legislations 5
Policies 2
5
3
2
Productive
Average
Not productive

Interpretation: On the basis of given graph, there are 2 respondents which said that British
Telecommunication should be aware about culture of country when conducting business at global
level. There are 5 respondents which said that knowledge of different legislation is necessary for
British Telecommunication. On the other hand, there are 2 respondents which said that information
about the policies is necessary because they are different from country to country.`
Recommendation on findings
There are some recommendations mentioned below:
 When British Telecommunication is going to expand its business at international level then
it should know about culture and economic conditions.
 British Telecommunication can adopt and promote common culture of awareness as well as
shared responsibility with in global community.
 It should be conduct research to know about needs and preferences of international
consumers.
 Firm should provide training to employees in order to deal with international clients.
 British Telecommunication can develop international ethics and code of conduct.
Conclusion to the research
It has been concluded from above mention report that globalisation helps in provide benefits
to business of British Telecommunication organisation. Different functions of British
Telecommunication give its contribution in performing business at internal level. There has been
Aware about culture Know about legislations Policies
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
2
5
2 Column B

discussion about the qualitative and quantitative methods of research for conducting an
investigation and gather data. In this report studied about different aspects in project management
plan by consisting cost, quality risk, communication, resources etc.

REFERENCES
Books & Journals
Baylis, J., Smith, S. and Owens, P. eds., 2017. The globalization of world politics: an introduction
to international relations. Oxford University Press.
Boserup, E., Tan, S. F. and Toulmin, C., 2013. Woman's role in economic development. Routledge.
Cleveland, M., Laroche, M. and Hallab, R., 2013. Globalization, culture, religion, and values:
Comparing consumption patterns of Lebanese Muslims and Christians. Journal of Business
Research. 66(8). pp.958-967.
Connell, J., 2013. Contemporary medical tourism: Conceptualisation, culture and commodification.
Tourism Management. 34. pp.1-13.
Crane, A. and Matten, D., 2016. Business ethics: Managing corporate citizenship and sustainability
in the age of globalization. Oxford University Press.
Czinkota, M.R. and Ronkainen, I. A., 2013. International marketing. Cengage Learning.
Falguera, V., Aliguer, N. and Falguera, M., 2012. An integrated approach to current trends in food
consumption: Moving toward functional and organic products?. Food Control. 26(2).
pp.274-281.
Pieterse, J. N., 2015. Globalization and culture: Global mélange. Rowman & Littlefield.
Pulina, P. and Timpanaro, G., 2012. Ethics, sustainability and logistics in agricultural and agri-food
economics research. Italian Journal of Agronomy. 7(3). p.33.
Santos, F. M., 2012. A positive theory of social entrepreneurship. Journal of business ethics. 111(3).
pp.335-351.
Stromquist, N. P. and Monkman, K., 2014. Defining globalization and assessing its implications for
knowledge and education, revisited. Globalization and education: Integration and
contestation across cultures. 1. pp.1-21.
Zajda, J., 2015. Globalisation and its impact on education and policy. In Second International
Handbook on Globalisation, Education and Policy Research (pp. 105-125). Springer,
Dordrecht.
Online
Difference Between Primary and Secondary Data. 2018. [Online]. Available through:
<https://keydifferences.com/difference-between-primary-and-secondary-data.html>.

Performance Review and Self-Assessment
Learner Name
Project Title “What are the positive economic, cultural, and
ethical impacts of globalisation on different
business functions within an organisation.
Important stages
 Identification of topic
 Aims
 Objectives
 Collection of Data
 Select Respondents
Key factors you learned from the
project Better time management skills
What skills did you develop Research Skills, Communication skill, Money
management
Discuss the project management skill
you developed
Risk management and Negotiation
Project
Impact of globalisation on different functions of British Telecommunication.
Did the project achieve its aim:
Yes
Was the Team efficient:
Yes
Did the project succeed:
Yes

APPENDIX
Project Logbook
Name:
Project title: “What are the positive economic, cultural, and ethical impacts of
globalisation on different business functions within an organisation.
Date:
Update on weekly research/tasks achieved
Points to consider:
What have you completed?
I have completed “To identify positive economic, cultural, and ethical impacts of
globalisation on Marketing function”.
Did you fulfil task requirements?
Yes
Are you on track and within deadlines set?
Yes
Did you need to make any changes to your project management plan?
No
Any risks and/or issues identified?
Related to time and cost
Points to consider:
Did you identify risks/issues with a lack of skills required for undertaking
research/tasks?
I have lack of communication and negotiation skills. Lack in communication develop
negative impact on decision making.
Did you identify any additional risks/issues that have an impact on the project
management plan?
I face issues related to promotion.

Problems encountered
Related to time
Points to consider:
What barriers did you face?
I face barriers related with money and communication.
How did you overcome them?
I overcome from all issues by consulting from top management.
New ideas and change of project direction
Acceptance of the new technologies and ways of working
What have I learnt about myself this week?
Points to consider:
How did I feel when I had to deal with tasks/problems? Did I find it useful to complete
the tasks?
I feel hesitated to deal with issue but I maintain my focus on finished all my tasks in an
effective manner.
How well have I performed? What did I contribute? What can I improve on next week?
I managed all activities properly and also give performance better.
How might this learning apply in the future?
In future, it will save time in my next project and through following it, I can overcome from
any problems.
Tasks planned for next week
Points to consider:
Which tasks are priority?
Data collection is my main priority.
Have you set aside sufficient time for completion?
I completed all activities with in given period of time.