Managing Sustainability Assignment

MANAGING
SUSTAINABILITY

Table of Contents
INTRODUCTION...........................................................................................................................1
ASSESSMENT 1.............................................................................................................................2
REFERENCES..............................................................................................................................11

INTRODUCTION
In today’s globalisation ear there is a rapid changing development in hospitality industry as
to handle the importance of sustainability as it is helpful in development of hotel industry by having
maximum contribution in management and operation of hotel. This will include the impact from all
environmental, social and economic factors. Sustainability is the one of the major issues that is
currently faced by the world. There is a drastic impact on environment by the hotel industry by the
consumption of energy and water consumption of durable goods and the creation of hazardous
waste. For the HVAC operation, there is heavy consumption of energy through lighting, fuel and
other needs of power. Various resource are used for the management of various works in hotel
industry such as water is mainly use in bathrooms, laundry and food and beverages along with other
operation that are generally performed. There is the more generation of hazardous waste as in form
of disposal papers, bulbs, furniture and other appliances. In the terms of economic development
people in hospitality industry still not aware of concept of sustainable management as they are not
dealing with proper waste management. But in the term of social front there is major shift in
development of CSR activities as to achieve the sustainable goals. The company has already taken
various step along with the use of energy, water, waste managements, transformation and corporate
social responsibility. This reports consist all about the managing the sustainable development of
resources in hospitality industry. For the further evaluation of managing sustainability the hotel
Global grange limited has been chosen.
ASSESSMENT 1
As the concept of sustainable stability has been developed in the year 1970. there was a first
meeting in year 1972 having international impact of activities of human and their impact on human
race as well as environment. As featured in report” our common future” it was quoted as the
economic development can be escaped but have the change off course as argy are also in the planets
of ecology. So now the concept of sustainable development so here is not a dream related
development. As there is concern about eco friendly environmental practices popularity, there is
sustainable increase in and the mangers and leaders of hotel industry are continuously having the
expansion of knowledge regarding the concept of sustainable development. There is the requirement
of professionalism in the term of venue and event service professionals(Miller and D.V, 2017).
There are many hotel which are budget friendly and trying to more luxurious by taking steps in their
practices to make their business more sustainable with period of time. Understanding the concept of

green hotel will lead to the development of concept of sustainability by the proper management of
energy conservation, water, waste management of resources, transportation and corporate social
responsibilities.
Global grange limited hotel is the one which have the introduction of company and
environment service before the development of its global strategy. The company have already
identified the importance of green environment and have the encouragement among the staff
members about attaining the social responsibility(Mwangi, 2015.). The company had contributed to
have the charitable program as to support the education and development and health program for
youth. There company has adopted the energy save idea by taking the initiative of “Hybrid Suits
Hotel” as to accept idea of energy saving of Lexus suite hybrid. The hotel has also promoted locally
sources furniture, drapes of recycled polyester and recycled concrete and glass Ice stone counter
tops. The hotel also steep in idea of window in which there is maximum allowed to have natural
light so that there can be reduction in use of artificial light. The rooms of the hotels consist of the
florescent lights and eco friendly fabrics. The hotel is also using the bio dynamic fuel and proper
composting of excess food and leftover. So the company is looking more forward for sustainable
management rather than the implementation of global strategy to compete in market.
There company has makecertain rule and regulation before the implementation of global
strategies as to develop the and manage sustainably in working of the hotel in competitive world.
The company has already taken various step along with use of energy, water, waste management ,
transformation and corporate social responsibility(Othman and Lembang, 2017).
Now have the discussion in deep related to all the factor that will help in managing the
sustainability in the hotel industry.
The British council in united kingdom is international organisation for relationship and
culture and educational opportunities. The business activities have impact on environment which
should be minimize as major responsibility of company. The British council is having commitment
to-
Reviewing, understanding and have controlling the level of environmental impact raised from hotel
industry. Ensuring that the activities complies and have relevance with international environmental
legislation. There should be improvement in environmental performance as to have reduction i use
of energy, water and waste. The British council will look after the account of environmental and
sustainability factor which are required in procurement. As been in hotel industry continuous

monitoring and improving the impact of environment in travel required in business and finding out
new ways for sustainable delivering of work. There should be proper and adequate resources to
have implementation of thee policy along with legal and regulatory development which promote
good company practices(Baloyi and Zengeni, 2015.).
Energy Consumption
Problems
With rapid change in economy, the hospitality industry is running after providence best
services to its customer of guest. The company is using a high level of electricity in regular day to
day practice as because of technological advancement(Raderschadt, 2018). So nowadays the
company is trying to use less energy or making several practices to have the effect of the natural
light in the hotel as to increase efficiency and effectiveness of company by achieving the
sustainability. .
Perspective
The company has also implemented lights which are working on senses that make lights on when
someone is there in room. The hotel also steep in idea of window in which there is maximum
allowed to have natural light so that there can be reduction in use of artificial light. The company
have decided to achieve short and long term goal to reduce consumption of energy by 20 % and

achievegoals of sustainability. There is requirement of more investment at initial level in
technology but in upcoming future it is eco friendly.
Regulation
The regulatory framework for the renewable energy is being driven by the 2009 EU renewable
energy directive 2008 and the climate change act as having the aim of resource the 15% of the
energy into renewable sources by year 2020. In order to have the achievement that is expected to
have 30% of the electricity generation from renewal resources.
Way Forward”
As per study solar system can generate all around 25% of energy that is require by hotel to operate.
Tropical areas solar control firm, a layer of polyester has been used to coat windows which is very
beneficial to firm as it is retrofitted in firm at very low cost and have contributed to reduce per of
150 kWh of electricity per year. There are more management techniques to reducer the electricity
as by using air to water heat pump from conventional heat system that can reduce energy up to 50%
and reduction in green gas houses.
Water
Problems
There has been seen a considerable benefits in hotels comprehensive efforts in water
reduction. The water has been aerated, reduces and created a pressure for implementing the waste
water usage. The best practice that hotel industry have been use to reduce consumption of water is
by application of water efficient appliance including the launder facilities, toilets, showers and
facets.

Perspective.
There have been a research that shows that using of low faced showers heads and aerated facets can
save unto 1.50 pound per room per month from one hotel and along with using the toilet which are
water efficient can save up-to 180000 gallons of water per year(Baloyi and Zengeni, 2015.). The
best practice that hotel industry have been use to reduce consumption of water is by application of
water efficient appliance including the launder facilities, toilets, showers and facets. There are many
hotel that are thoroughly working water management in their hotel just like global grange limited
hotel which has target to achieve the long term and short term goal as to have reduction in
consumption of water up-to 10%.
Regulation
The water act 2014 have the reform over water to the industry to make it more innovative and the
responsive for customers to have the increase over the resilience of the water supplies ans the
management of water used in industry. This act has the indention to have the introduction of
completion in the market to being the benefit in the bisjness and the market economy.
Way forward
Global grange limited is trying to implement various strategies in the development of the waster
management as to bring suitability in management of hotel(Patron, 2015). As study in a survey the
guest are very well satisfied with low flow toilets (Chaudhary and Kumar, 2016.). It has been
found that the water saving notices in bathe rooms are becoming the source of encouragement
among guest regarding the thought to save water.

Waste management
Problem
The hotel industry usually has the long history for reduction in waste, notably, recycling and
composting of waste. The method of recycling is very old one as to reduce the have the significant
savings in yield. In the era of green economy there is immensely a high pressure on treatment of
waste water. The hotel is using refillable dispenser of soaps, shampoos and
conditioners(Raderschadt, 2018).
Perspective
The company is using the washable cloth products and having the dish wares that are using the
disposable one. The company is trying to have the reduction in using the plastic water bottle. They
are using water filters which reduces the plastic waste. The reduction i using the paper products and
reusing the supplies of packaging material. The company have better switching the led light for the
process of development.
Technology
The resources conservation and the recovery act (RCRA) is the public framework regarding the
proper management of the hazardous and non-hazardous solid waste, this helps the business to have
the separation over the recyclable material from the other waste. This amendment ghastly the
suavity to have the improvement quality ans the quantity in secluding across the UK.
Way forward
there are various steps that the company is going to analysis the treatment of waste in the company.
There should be model and framework development in the cost of handling the waste in hotel.
There should be sustainability from management of waste as every service industry want to survive
in sustainability the company was to have the clearance with the impact of social, economic, and
different aspect of environmental. The company will manage the work at any framework can have
the survival in any of aspect.

Transport
There should be the sustainable transport in the hospitality industry as to promote the
sustainable tourism in economy. There are million of tourist that are travelling all over the world
having the international tourist all over world. There will be growth from there different economies
only when the personal disposal income of the people will increase(Shingleton , 2019). In the term
of tourism the transport id the import term that that to be kept in concern in the development
sustainable of the hotel industry. If the transport of perfect then there will be more connection
between the two different regions whether it id domestically or internationally.
As per the sustainable transportation logistics development act the business have the major
responsibility for promoting the development of the sustainable transportation logistics in
accordance to various principles as low carbon promotion, reduction in emission along with
improvement in mobility, accessibility and safety in transpiration. Tourism works as the key
element in development of hotel and other work around the tourism. Mainly the hotel will only
develop near to tourist areas and foe that there should be the effective transportation. The
connectivity should be there so that development can take place in an effective way in the economy.
The hotel should may more attention on suitability so that tourism can be increased in economy. For
the development of hotel the location, capacity, efficiency and connectivity of transport plays a
significant role in development. With the help of tourism there can be major impact on development
of tourism activities as it will developed the hotel industry as well. If there is cooperation among
the sustainable transportation and hotel in tourism destination that it is win win situation as it will
offer the customer a better way of service in term of information is provided about them. There is
many collaboration with hotel and transport industry as they are planning to have commission on
sales of ticket or providing discounts. Hotel Global grange limited is having opportunities to be

advertised during the forum of tourism and fairs organised in destination location by collaborated
transport industry by giving attractive offers(Simane and Aseres, 2016). for the purpose of existing
offers hotel Global grange limited will provide the combined offer for transportation. With the
respect of all hotel and transport using sustainable way of promotion can be certainly lead to win
win situation and gives effective solution to the problem of managing sustainability and benefit
there partnership for entire tourist region , visitors-and their inhabitants.
Corporate social responsibilities (CSR)
Problem
The corporate social responsibility are those activities in hotel industry that are more focus on
health and safety of the employee staff and customer by having reduction in negative impacts on
environment and having respect for the ethical and social norms inside the company and the local
community. As stated by researcher it has been analysed that hotel are belonging from small and
medium sector are more focussing in their activities on issues of environment protection as they are
neglecting direct actions for the development and benefit on local community and their employees.
Many time it may be related to low financial position and capacity of small and medium
organisation .there are many international business in hotel industry have has already developed the
account of specific development program of hotel taking in all aspects of environment and issues of
stake holders(Elmahdy, 2015).
Perspective

The implementation of CSR activities in hotel industry cannot solve problems at macro level such
as the issues of employment, poverty, and social exclusion but can help in it at local scale. There is
the statement given to the this scenario as “ think globally and act locally.”
As these are global issues dealing in environment and social scale ,hotels can help in it by detecting
the issues at local community level and take the required action to fulfil the needs of local
community. The investment on CSR activities is not cost as it is eventually very benefit for both the
parties and society as responsible for consequences of social and engagement. Global grange limited
is having the encouragement of employee foe having the group life insurance, private care of health
to support the employee by providing the clear bonus incentives to their employees(Zech, 2016.).
The company is trying to have the internal development of employee by proving effective training
and appraisal program along with the service of accommodation and food and beverage the
company is trying to have implementation of trustee. The Global grange limited is trying to launch
the project launched by group of employees on occasion of children day to promote some financial
help in orphanages and dysfunctional families. The company is trying to conduct the personal
development programme , workshop related to the working environment of country .
A WAY FOWARD.
In terms of the essentiality there is major requirement of maintaining sustainability in the
environment of hotel there is more need for the development in management of waste, water and
energy. The energy is major requirement in industry of hospitality and proper waste management of
organic and inorganic material are major responsibility of the hotel. There is significant importance
of the development waste management treatment in the organisation as it is the basic requirement as
to attain the sustainable. The hotel will first understand the characteristics and quantification of
waste in the hotel. There are various type of waste in hotel such as food , office eater, household
waste. So there is different procedure in have the management of all these waste. There should be
profitability from recyclable and composite waste as this method will help the hotel to generate the
profit from the business events in firm as it help to increase the total profit by any methodical plan.
There is the implementation of system known as grey water cycling that reuse wash water which
approximately 23% of total water consumption is there in hotels(Souto, 2017.). As study in a survey
the guest are very well satisfied with low flow toilets . It have been found that the water saving
notices in bathe rooms are becoming the source of encouragement among guest regarding the
thought to save water. The hotels are having the adoption of locally irrigation facilities. In many

cases there is treatment of water with the help of chemicals which is used in guest rooms, laundries ,
spas and pools. As the treatment of electricity there were many ways through which the treatment of
water is done in a proper manner as to enable stability in the hotel. There company has adopted the
energy save idea by taking the initiative of “Hybrid Suits Hotel” as to accept idea of energy saving
of Lexus suite hybrid. The company is using cut back on energy by implementing activated card
electric keys and saving light motion activated lights. There is maximum usage of solar photovoltaic
system has been turned out to be more practical as it cut cost of hotel along with have the go green
concept
Managing sustainability in workplace
There is another important measure that a hotel industry have to pay attention on that is
“Managing sustainability”. The hotel will try to have to look after the various implementation
strategy as to use the solar power units on hotel roof, LED lights and motion sensor lights in
public area of hotels , back office and car parking area. The uses of paperless office have been
developed and energy saving lamps. There is also the management system that will map the energy
uses in offices. There is continuous evaluation which will help the hotel to decrease the cost and
impact on environment. As with the help of latest technology the development of the company has
been accelerated. The hotel is having implementation a plant for recycling treated waste water for
toilet flush and cooling tower(Simane and Aseres, 2016). The hotel in moving towards the concept
of recycle, reuse and reduce. The company is trying to save on disposals , plastic bags and
replaceable of plastic bottle with glass ones. The hotel Global grange limited is trying to educate
there customer hoe to act more sustainability. The hotel encourage there guest to reduce the
ecological footprints and be the part of environment friendly practices such as using towels , having
the recommend room temperature and minimize the waste. There are certain rule and regulation in
hotel regarding maintenance of sustainability.
Managing sustainability in Supply Chain
The flow of good and services from the possession of raw material to final product as it
includes a active streamlining of business activities as to maximize the gain for customer and have
the competitive advantage from its competitors. There are many companies that are using same
level of products which are environment friendly but sometime it can be that another company may
be using raw material which heavy than another and more environment pollutant. To build a green
supply chain, sustainability certification provide more easy and rapid way of determining the Best

option to achieve it(Miller and D.V, 2017). Global grange limited has been promoting the
outsource laundry services to meet the water and electricity commitment as to reduce the hotel
carbon footprint on environment. This will automatically help in reduction in carbon foot print and
distinguished of outs sources laundry provider and minimization of waste. There are some step that
supplier has to follow to establish the green supply chain that is to have enlisted to have credible
third party. There should be the quantified discharge of there performance so that the authenticity of
work can be maintained. The hotel should have adhered the practices of environment protection as
recognized by peers to have advancement in the industry(Souto, 2017.). The hotel should have
certification which will provide comprehensive program which provide of products , service,
processes and physical plant attributes. The Global grange limited will make environmentally and
socially sensitive purchasing policy list as numerous practices as to maintain green supply chain
such as for example stipulating recycled content of using paper products.
Company need to work according to regulation of maintain hygiene and clean environment
around workplace. They need to contribute in CSR and manage supply chain management
effectively. Organization reduce used of plastic for packaging their products or services that
increase land pollution and harm the natural environment.
As to manage more sustainability in the business practice other than the conservation of
natural resource and tourism there are many more ways through which sustainability can be
managed through -
Communication
There should be better communication between the guest and company so that proper
feedback can be there about the step taken for managing sustainability. A better communication
will enhance the guest experience in better. The guests hotel will provide the honest feedback
related to the changes that has between done in hotel as to achieve the goals of sustainable
management.
Buying in bulk
Mostly the hotel industry get to have claim on this label as they basically focus on fulfil
there needs with bulk purchases from local sources that are environment conscientious goods. By
buying local farm produce goods will automatically reduce the usage of chemical on organic goods
required by hotel. Organic hotels aim at alleviating the concerns of travellers who with favour local
flavour and conscientious consumption.

Market and revenue impact
There are not only the guest or the customer who have consideration about sustainability
program. Investor are also he one who values sustainability because of long term value impact of
hotel(Ocampo and et.al, 2018. ). The customer have to pay extra in term of green revenue which
turned out to be chief driver of hotel value. The management has to overcome customer reluctance
as to pay extra for the green services . The hotel global grange limited is trying to fix this issue by
setting a branding strategy of 95% biodegradable room by charging 10% extra than normal
room(Zech, 2016.). The hotel also tries to implement different sustainable efforts regarding
energy,water and waste management as the guest have the heavy response of paying higher for
substantially developed room.
Customer care and housekeeping
The housekeeping activities of hotel should match standard of development of sustainable ethics.
When standard match then the customers are turned to be satisfied. As it was stated in many
research that previous a good deal of hospitality industry has invest a large amount of money and
time of development of sustainable management in organisation. But they failed to get as much
respect and recognition as they were indeed to get(AlRiyami and et.al, 2017). But now with the
increase awareness among customers regarding the needs of sustainable management there are
different changes noticed as reduction in power levels and bathroom lights alteration in hotels
guest rooms . There are various development notes that has to be remember by organisation as
product and service are tend to be more effective rather than be only green. As started in study the
customers are more satisfied in green hotels.
Company take care about their consumers, they implement fire extinguisher in building that
prevent people from harm.

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