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Managing the Customer Experience Assignment - Hazev Restaurant

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Added on  2020-10-22

Managing the Customer Experience Assignment - Hazev Restaurant

   Added on 2020-10-22

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Table of ContentsINTRODUCTION...........................................................................................................................1LO 3.................................................................................................................................................1P5 How digital technology helps in managing customer experience within the service sectorwith the examples of customer relationship management..........................................................1LO 4.................................................................................................................................................3P6 Customer service strategies in service sector.........................................................................3P7 Importance of customer service strategies which create and develop customer experience.3CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
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INTRODUCTIONGood and positive customer experience refers the brand loyalty and effectiveness of theproducts and services which the company provides them. Digital technology is the best way toimprove the customer experience and create loyal customers. Hazev restaurant is known for itsproducts and services which is provides to its customers. Dockland academy, London isorganising an international food event for its students and staff with the help of its partnerrestaurant Hazev. This study will show about the importance of digital technologies which helpHazev restaurant in satisfying the needs of the student (Goodman, 2019). It shows about somecustomer service strategies which the restaurant use for promoting its food products andafterwards it takes some feedbacks of customers in order to improve its services.LO 3P5 How digital technology helps in managing customer experience within the service sector withthe examples of customer relationship managementA digital experience and technology refers as an interaction of customers and thecompany which can be possible only by digital technologies. Digital technologies play a vitalrole in providing better customer service. With the help of the best technology Hazev restaurantcan improve customer experience and also can improve customers loyalty. Hazev restaurant is a hospitality sector so for that it is very important to satisfy theircustomers with the best services in order to improve and increase their experience and improveloyalty towards the hotel (Venkatesan, 2017). There are some importance and the way by whichdigital technologies help in managing customer experience such as:Close link with customers: Hazev restaurant achieve a close link with their customerswith the help of the latest technologies. The latest technologies involve computer and onlineservices which help in collecting and providing information to customers. It provides severalservices on the basis of online orders which is beneficial for customers and promotional of eventand the company.Higher level of service: Technologies enables employer of Hazev hotel and customers tobe more effective in providing and receiving services. Self services technologies makesconsumers enable to serve access related transfer money among various accounts and checkbalance etc. the restaurant can access to information about their service offerings, managers and1
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