Management and Operations: Functions and Characteristics of a Leader and a Manager

This document discusses the functions and characteristics of a leader and a manager in management and operations. It explores the importance of leadership and management in achieving business objectives and discusses different leadership theories and models like situational leadership, systems leadership, and contingency theory.

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
Task 1...............................................................................................................................................3
P1: Determine and comparison the various function and characteristics of a leader and a
manager.......................................................................................................................................3
Task 2...............................................................................................................................................6
P2: Analyze illustration of how the duty of a leader and the usefulness of a manager apply in
different situational contexts.......................................................................................................6
P3: Use various concept and models of approaching, consider situational leadership, systems
leadership and contingency. ......................................................................................................8
P4: State the central approaching to dealing administration and the duty that leaders and
managers show. .........................................................................................................................9
P5: Explicate the value and worth of operations administration in accomplishing business
objectives..................................................................................................................................10
P6: Measure the component in the enterprise environment that striking upon operational
administration and decision-making by leaders and managers. ..............................................11
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Management and operation is a comparative process of managing number of business
operations process. Management and operation are said to be important activity of business on
which profitability of the company is based. Management is as process of controlling the
management function such as planning controlling organisation and directing the people in the
organisation. Moreover, management is needed at level of management, on the other hand leader
support organisation by directing and influencing group effort in organisation favour. It has been
found that without precious management and its proper operations business can assure long-term
business growth (Yang and et. al.,2020). In reference to this context help representing different
aspect of management and operations Starbucks UK. Report also lighten up the different
functions of manager comparison role of leader, following report also demonstrate management
operations at Starbucks key approaches of management and operations along with the
importance of management and operations for Starbucks. At the last report would suggest the
key business environmental factors that affect the decision making process of manager and
leader of Starbucks.
Task 1
P1: Determine and comparison the various function and characteristics of a leader and a manager
Leader-
On the other hand, a leader is an individual in an enterprise who is accountable for
directing and influencing a group or an individual at Starbucks. For a brand like Starbucks,
effective leadership is crucial for increasing standard of performance and to ensure operational
efficiency in the long run. Leaders have vision for the tasks and they have capability to
encourage other to follow their path.
Manager-
Manager is an individuals at Starbucks which cope-up with the whole work of the firm
and lay down the objectives and purposes of an establishment as well. In favour of attaining the
operational growth for Starbucks UK, managers cultivate appropriate guidelines and strategies to
accomplish them and also provide direction to its team force in terms of accomplishing its aims.
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Manager at Starbucks is liable to manage and monitor the day to day operational activities of the
firm.
Comparison between leader and manager
Manager Leader
Roles
A manager is a resource allocator in the
Starbucks
Leader are liable for effective use
of resources provided by the
management.
The function of manager in Starbucks is
to carry out the designing and budgeting
of the organisation, thus an important
role of manager is planning.
Leader is accountable for
motivating, thus important role of
leader is motivating and leading.
Manager are coordinator of whole
organisation, they are interlined with
every groups efforts.
Leaders are team builders, they
coordinate with their team and
take together whole team
Manager at Starbucks Communicates
the policies to the leader
Leader communicates and
influence staff to work as per the
determine policies.
Characteristi
cs
An effective manager is a good
communicator, a clear though
communication generates a vision of the
goals (Huang and et. al., 2019).
A good leader should be good
communicator as well as listener
A good manager posses with creativity
and innovative nature, they must have
that potential and tactics to abreast with
the advancement of technology.
A leader should have capability to
assign work to employees
Manager at Starbucks have to face
many situations some may be
favourable or vice versa. It is thus,
management should have capability to
handle pressure to deal threats with
Leader at Starbucks are
outstanding in strategic planning,
this is thus conclude that a good
leader with vision can take
advantage of first mover
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patients.
Managers are the subject matter for
Starbucks success, this is thus managers
are committed to enterprise goals.
Empathy, an important character
of leader, a good leader promote
culture of empathy at Starbucks
Management function Planning- Planning is the foremost function that manager need to do to set goals and
business objectives. In planning manager formulate both short and long term planning for
the business. Organising- Organising is management function where Starbucks group their manpower
and resources in a whole frame to conduct business and achieve planned goals. Controlling- Controlling refers to the monitoring and controlling the group efforts and
made adjustment if there is gap lies in the organisational functioning (Ruan and et.
al.,2019). Directing- Directing is managerial function in which manager direct, guide and instruct
the performance of the employees to achieve set business goals.
Transformational leadership
Transformational leadership is a type in which leader tends to motivating, influencing
employees to innovate and develop changes that will help in shaping future growth and success
of the organisation. Leader under this approach made complex and difficult decisions, this style
is more suited in situation when Starbucks tends to execute and made modification in operational
working.
Transactional leadership
Transactional leadership often called as the material leadership primarily focus oon the
supervision, organisation and performance of the group. Leader at Starbucks which implements
this style is focus on the specific project and task, for instance Starbucks execute this modern to
succeed in crises or in conflict management process.
Leadership skills Hard skills- Hard skills comprises of the learnt skills that person develop in course of
time and learnt from the academic time and gained with the experience while working at
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Starbucks. Hard skills consist of technical skills, management skill, analytical skills and
project management skills that a leader learn.
 Soft skills- Soft skills are part of trait skills which a natural leader have, soft skills
emphasis the factors such as character, communication, courage, empathy, confidence
and persuasion etc. soft skills are necessary skills in a leader because these skills shape a
perfect leader that its follower would love to follow.
Task 2
P2: Analyze illustration of how the duty of a leader and the usefulness of a manager apply in
different situational contexts.
Major Product/Service Launch: Starbucks believes in the innovation and it is the main reason of
their business success. As per this condition because of consistent modification happen in the
outside enterprise environment Starbucks require to importantly set up and make appropriate
alteration in their substance that supporting into convey rivalry within the commercial enterprise
environment and also content good products in position of pleasing its clients and also move
forward to pull in new consumer unit.
Role of a Leader: After examining the condition leader require to choose transformation
leading style as it is more associated to the changes and change management and also a armoury
tool to motivation and aspiration of personnel members which is helpful in defining their future
to achieve suited growth of Starbucks (Park and Son 2020). Nevertheless, the leaders of
Starbucks tend to influence and encourage its employees in order to become more notional and
also generate their self developed method to dealing with the modification that is supportive for
them to sustain growth and promote its item in the targeted market area. Furthermore, it is
helpful to the leader to have hard-hitting vision to employees respect the improved upcoming
and also line-up individual objectives with the goals of the firm.
Functions of a Manager: By analysing the importance and deepness of the situation,
manager execute different types functions for launching a product in the targeted market.
Foremost managers made planning regarding implementation of alteration and qualify-changes
within the product and also create plan of action in striking way to ensure success of the
commercialization. This is pace is crucial for Starbucks as it illuminate the prosperity and range
of project that is helpful in generating visual modality to accomplish success of new product
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launch. Furthermore, in the organise factor administrator require to arrange suited resources to
make it acquirable for the worker at the instance of manufacturing. In leading function, manager
required to render direction and guide its workforce to achieve fine set aims and goals that
support to gain peak profit and sales (Nimmagadda and et. al.,2019). Also, earlier initiating new
commodity in the market it is the duty of administrator of Starbucks to make proper budget for
managing and adversing activity and for the management and monitoring of the product
execution.
Situation II
Conflict Management: Conflict are common at the workplace where diverse culture and worker
work with a self develop ego and believes. According to this condition, conflict originate in the
Starbucks at the time of executing alteration as many worker are inferior to resist the adoption of
alteration and their view and hint clashes because of the ego clashes and self-esteem.
Role of a Leader: By examination of the refer position the leaders of Starbucks required to
adopt participating style of leadership by relate their manpower in the decision making process
as it is supporting in bring off conflict and clang among them (Firouzmakan and et. al., 2019).
Also, leaders tend to involve worker to get creative and fresh and new ideas which is necessary
to sustain success within the task ( Beside this, the leaders facilitating in negotiating with its
workers and also interpreted them in effectual way whenever employees are distressed. Due to
this practice employees to experiencing valuable for the company and feel motivated by
performing their job.
Functions of a Manager: In terms of management of the conflict, the managers of Starbucks
adopt and use cooperative style of management to carry off conflict in the workplace. For this
manager also act as the mate of employees and try to align with the employees of Starbucks to
relate employees inside the job. For the passion of this kind of style is striking within the hard-
bitten situation which Starbucks is experiencing as for this managers require to identify
effectual resolution to overcome the involved situation (Kim Kim and Lee, 2021). Beside with
this ahead to selecting collaborative style manager are required to predict the impressive range of
bring off conflict and develops proper plan of action and line of reasoning in respect for carrying
out of effective solution.
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P3: Use various concept and models of approaching, consider situational leadership, systems
leadership and contingency.
In the business organisation it has been previously found that, different theories and
models are able to striking effective benefits to the organisational setting of Starbucks as it helps
in broadening the way of fulfil the objectives in the effective manner. Thus, different leadership
theories and models are discussed below which affect the decision making of leaders in the
organisation.
 Situational leadership
Situational leadership model primarily focuses on two crucial factors that consist of
directive behaviour and supportive behaviour. Starbucks cultural adoption may use system
leadership model. Leaders of Starbucks can merged the model to incur effective performance and
content maximum production possibility for organisational profit Also, this situational leadership
will help Starbucks in cope-up with the changing business environment in terms of need and
demand and preference (Shyamal and Swartz,2019).
System leadership
System leadership allows the model of working methods to deal with the performance of
employees as it support in developing the work pattern productively. In addition, it develops and
environment of cultivatable work that in effect increases the production expectation as it has
been obvious that working condition has significant impact in the performance. A leader is an
individual who is accountable to creates positive environment. This theories outlines that leader
should be able to being transformation via positive change that could speed up the growth of an
enterprise. On applying this style, Starbucks can be goodness by acquiring a leader who has
extended term vision for their goals. Leader in this style control the working of employees and
can proposed the situation of company to employees and argue them to work according to need
of the company.
Contingencies theory
Contingencies theory primarily focuses on three crucial elements in operation
management that are leaders, follower and situation of the organisation. It is primarily attempts
to examining the action based conceptualisation that leaders and managers follow to dealing with
the contingent plan of work (Yazdi, 2019). At Starbucks, there are dozen of factors that can
impact upon effectiveness of a employee. This theory outlines that no matter how successful a
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leader is, there are always a situation that can challenge them. In context to Starbucks, leader
uses benefits and punishment to motivate employees when they are not in position to influence.
Management by objectives:
Management by objective model implied at Starbucks with an aim to improves the
business performance and productivity. Management by objective act a significant role at
Starbucks for classifying various functional by mutuality the judgement making process with
employees.
P4: State the central approaching to dealing administration and the duty that leaders and
managers show.
Six sigma: A six sigma is a data driven approach used for eliminating defects. Starbucks
quality system is developed to monitor and improve performance on continuous basis. Six
Sigma technique is used for analysing performance and to understand the process and develop
solution for eliminating the defects Starbucks can assure the continual improvement in its
operations by eliminating the source of problem (Liu and et. al.,2019). This is thus presents that
six sigma approach aids Starbucks in its operational management by Increasing the profitability,
maximise the market share and deliver high degree of customer satisfaction In terms of
Starbucks the role of manager is to develop suitable strategical plan which is useful in optimal
utilization of resources and also apply Six Sigma that helps in raising the quality of production
and eliminate wastage from the resources. Meantime, the role of a leader is to execute this
methodology which is helpful in raising the overall performance of staff members and improve
their efforts for the growth of company.
Total quality management: TQM is relate to as the uninterrupted procedure which is
helpful in distinguishing and get rid of the fault production and also serviceable in bettering the
happening of customers by supplying suited commodity and also cater grooming to its
manpower. Total Quality Management focuses on the planning for long period of time. Quality
management is concept which has turning an important activity of organisation like Starbucks
for their quality products (Feng and Dong, 2020). Total quality management is an approach that
ensures that the firm is providing a quality of product and services to its customer that would
meet their need. TQM also provides assurance to Starbucks that their product are free of
accidents and defects. Better customer service provide with better support, leader is liable to
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develop skills so that better customer service can be done. Leader motivates employees and
provide assurance to management that the order is delivered to customer within the time. The
role of manager is to recruit skilled candidate to deliver better customer satisfaction.
Just in time This method is assistive to better the skilfulness of worker and improve
production process and also curtain to reduces the wastage that has been occured at the time of
manufacturing. Starbucks uses JIT to reduce the waste and to maximise the efficiency in
inventory management. This approach helps Starbucks to used inventory effective to store the
variety of product. JIT is mostly used in the manufacturing unit, but its significance in other
sector are not hidden Efficient inventory management helps Starbucks to provide products
quickly on time to customer and to avoid risk of being over & under stock (Zadsar and et. al.,
2020). For minimisation of wastes, JIT approach is used this is thus manager role is responsible
for initialling the entire process of maximising inventory efficiency. On the other side, leader is
accountable for effective and efficient use of resources as per their skills and potential.
Meantime the duty of leader is to denote and study the whole performance of worker and also
analyse the suitable deviation in order to take effective action.
P5: Explicate the value and worth of operations administration in accomplishing business
objectives.
Operations of function and its importance such as-
 Control and distribution system- Operations administration is reasoned as the process
that is helpful for the administration and reckon organise, designing & planning, staffing
and other crucial activities that fall under the manufacturing procedure. The purpose of
operation manager at Starbucks is to guarantee that commodity and services that are
being content by it are granted within the specify time period by meeting the preferences
and necessities of clients, Operation management also consider change over raw material
into polished commodities and supporting in fast pouring of the task. Effectiveness and efficiency in organisation operations: The concept of effectiveness
and efficiency lies under the the berth of operation management (Li and et. al., 2019).
Managing of operations is an critical function this is because it result in direction efforts
of worker and various activities towards the success and growth of an enterprise
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 Product design & quality: Starbucks company is known for its quality of product ans
service this is thus, quality element is crucial as it is utile in manner of rising the brand
image and client volume. Operation manager at Starbucks delight to form confident that
the attribute of the administration in status of rising the skilfulness and potency of offered
services and goods. Also, Starbucks requires to make certain in respect to the prime and
for this it must consider two crucial elements that are enduringness and dependability as
many of Starbucks clients relay upon the durable products. Yet, organisation can ensure
regular quality enactment by using total quality management that is supportive to make
concentration about the quality of product manufacturing and effective service are
delivered.
P6: Measure the component in the enterprise environment that striking upon operational
administration and decision-making by leaders and managers.
Corporate social responsibility: CSR is a red hot topic in the modern business market. It is
the central undertaking that is functioned by business to fulfil its important essential and
develops the reputation of the outlet. It is moreover precious to Starbucks as it support in
actuation in more customers, and in context of Starbucks they adopted to be accountable to its
stakeholders and they admit that their schedules who are cruel for situation would not reflected
and leverage any pessimistic effect on the bad reputation of firm, clients and society (Ranamuka,
Agalgaonkar and Muttaqi, 2019). Biological conservation is a critical headache for Starbucks
and in UK many outlet face government pressing for improvement of status and betterment of
the society.
Culture: Starbucks always adopted the culture attribute in current design and its
infrastructure and business pattern is uttered by planning with culture and estimations of country.
Culture is said to the social factors that affects the functioning of the organisation. For culture
attributes, advertisers of Starbucks would found out the essential and fundamentals of clients. It
be influenced by nether social component of external state likewise as with the expansion in
people of UK, the taste-sensation and petition of clients become diverge with the changing trend
and preference. So for this, Starbucks looking for the basic cultural attribute for commercialing
its normal food part as it acquire beneficial for their customer (Ortega and et. al., 2021). Also,
organizations similarly acquire concern about the reliability of their abstracted consumer and
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beginning selling likely unbleached food item and coffee then on account of this point population
of UK become truehearted which help the company to increase its brand equity and credibility in
the minds of customers.
CONCLUSION
Therefore, as per carried out study it has consistent that both the manager and leaders do a
vital job for the succeeding of a firm by managing it in a fascinating and productive approach to
deliver better operations and its management. Therefore, the report illuminate the job and
dimensions are represented of managers and leader as it assistances in supervising the
operational activity of the firm. Nevertheless, unique initiative practises are communicated about
in connection with mangers and leader and further, report conclude the importance of different
aspects of operations management for a firm. Subsequently, it could be ended up starting the
overview that it consider for evaluating the operational administration which is vulnerable in
undertaking the goals and objectives of the firm , for example, culture, morals, values and
ethics..
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