This assignment examines the crucial role of marketing in satisfying customer demands, focusing specifically on McDonald's. It analyzes the marketing mix as a key element for attracting customers and improving profitability. The report delves into how marketing plans define objectives and enhance overall company performance.
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Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 P3 Compare ways in which organizations use elements of the marketing mix..........................1 M3 Different tactics applied by McDonald's..............................................................................3 D2 Strategic marketing plan that tactically applies the use of the 7Ps.......................................4 TASK 2............................................................................................................................................4 P4 Marketing plan for McDonald's.............................................................................................4 M4 Coherent evidence based marketing plan for McDonald's...................................................6 CONCLUSION...............................................................................................................................7 REFERENCES................................................................................................................................8 .........................................................................................................................................................8
INTRODUCTION Marketing is an effective process of selling and purchasing products and services in market place. It is not only evaluating the customers needs but also satisfy their demands by providing quality services in effective manner (Baker, 2014). It play significant role in business organization to invite large number of customers through promoting their services in front of audience. Basically marketing is an social process which helps in maintain better relationship between customers and organization. Present report is based on McDonald's , which is a biggest food restaurant inAmerica. But they operate their various food chain services in the whole world. This project discussed about comparison of marketing mix between two organization for evaluatingoverallperformance.AlongwiththismarketingplanforMcDonald'sisalso mentioned in this process which helps in achieving all the desirable goals and objectives in appropriate manner. TASK 1 P3 Compare ways in which organizations use elements of the marketing mix Marketing mix is an effective combination of all the P's which helps in inviting more and more customers towards its products and services. McDonald's also use marketing mix to evaluate their overall performance level as compare to others (The Marketing Mix 4P’s and 7P’s Explained,2017). It is an important part of marketing plan. It include product, price, place, promotion, process, physical evidence and people. All these elements helps in increasing sale of the company at market place. Along with this, there are effective comparison of marketing mix between two organization are as follows: BasisMcDonald'sBurger King ProductionMcDonald'sprovidequality services to their customers in order to satisfy their needs in effectivemanner.They produce sandwiches, desserts, beverages, shakes, soft drinks and many more. With the help BurgerKingoffershakes, burger,Frenchfires,rings, cookiesandmanymoreto theircustomersatresealable costsothattheyeasilyuse theirproductsforsatisfying their needs. 1
ofthistheyeasilygenerate moreprofitabilityinmost effective manner. PriceMcDonald'suscompetitive pricing strategy in which they easily generate more revenue as compare to its competitors. Theysettheirproducts according to the quality and customers basis so that offer theirservicesataffordable price (Brady, 2014). BurgerKinguse differentiation strategy so that theyeasilyretaintheir potentialcustomersforlong time period. With the help of this they offer extra benefits to theirservicesuserswhich helpsininvitingmoreand morecustomerstowardsthe products and services. PlaceMcDonald'soperatetheir outlets as well as restaurants in various countries. It helps in generatingmorerevenuein systematic manner. Theysettheirfastfood restaurants for enhancing their overallsaleofthecompany and also capture large market share.Theyalsosetposh locationinwhichcustomers easilyusetheirservicesto satisfy their needs. PromotionMcDonald'susebetter promotionalactivitiesfor promoting their brand image in front of customers so that they easilyenhanceoverall performance of the company. They use online media, radio, TV and many more. Itusebetterpromotional activitiestoinvitelarge number of customers towards itsproductsandservices (Cornwell,2014).ByTalent show, websites, social media andmanymoretheyeasily influence customers demand of the products. 2
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PeopleMcDonald'sfocusontheir employees performance so that theyprovidebettertraining and development programs to their staff members in order to improvetheirperformance levelineffectivemanner (Hiam, 2014). With the help of this they easily provide quality services to their customers. BurgerKingincludeskilled and experienced employee in theiroutletsinwhichthey easilydealwiththeir customersandalsoprovide qualityservicesaspertheir requirements.Forimproving overallperformancemanager organisebettertrainingand developmentprogramsfor them. Physical evidenceMcDonald's focus on new and hygienic location in order to invitingmoreandmore customers. They set attractive outletsatvariousareasto cover all the customers. BurgerKingbasedin Suburban Miami and operate various fast food restaurant in variousstates.Itdirectly impact on company reputation in customers mind. ProcessMcDonald's use better process in their manufacturing of food process.Theyaddeffective valuesintheirexisting productsandservicesfor making innovative products to its customers. BurgerKinguseeffective processtodeveloptheir quality as compare to past so thattheyeasilyinvitelarge number of customers towards itsproductsandservices (Kennedy and Parsons, 2014). M3 Different tactics applied by McDonald's For achieving better target and objectives, McDonald's use various strategies and tactics whichhelpsininvitinglargenumberofcustomers.Theymotivatetheiremployeesfor performing their best and also understand customers needs and demand in most effective manner. For this they organize as well as conduct better training and development programs to 3
their staff members in order to enhance their capabilities to handle all kind of customers within the workplace. Along with this, it is more important for company maintain their quality services which helps in increasing overall sale of the company in systematic manner (Lock, 2014). Company also use competitive pricing strategy in which they offer quality products and affordable price and increase their profitability level. With the help of this tactics organization easily take strong place at market place and improve their brand image in customers mind. D2 Strategic marketing plan that tactically applies the use of the 7Ps Marketing mix is an effective combination of all the Ps which helps in inviting large number of customers towards the products and services. It play important role in making marketing plan to achieve all the competitive advantage from its rivals. In this context, McDonald's prepare a marketing plan in which they include all the elements of marketing mix to enhance overall performance at market place (Mittal, 2014). In define product, price, place, promotion, physical evidence, people and process all these helps in satisfying customers demands as per their requirements. Effective marketing plan also helps in capturing large market share which leads in achieving better success at market place. TASK 2 P4 Marketing plan for McDonald's Marketing plan is one of the important process which prepare by manager of the company to achieve all the targets and objectives. It is an written document which define actual performance of the company at market place and also evaluate its effectiveness in systematic manner. One of the main function of making marketing plan is to inviting potential customers towards the products and services. It is important duty of manager before preparing marketing plan is to undertake various research to determining market trends and customers preferences which helps in setting particular goals and objectives. It helps in satisfying customers needs and also get positive results from its customers which leads in enhancing overall performance McDonald's at market place. It also define vision, mission, goals and objectives and many more which assist in achieving competitive advantage. All these points of planning process of marketing are as follows: Overview of company: 4
McDonald's is one of the popular brand in America in which they operate their operational activities in various countries (Null and Lobur, 2014). This is one of the biggest food chain restaurant which easily generate more revenues in most effective manner. They deliver quality services at market place which helps in inviting large number of customers. Now they planning to producing healthy food to the customers in order to improve performance level at market place. Mission of the company: Achieve higher satisfaction level of customers by providing quality services at affordable price is mission statement of McDonald's. Vision of the company: To be a number one food company in fast food sectors as well as industry by delivering quality services to the customers in all over world is vision statement of McDonald's. SWOT analysis: StrengthWeaknesses Oneofthebiggeststrengthof McDonald's is its strong global brand image (Srivastava, 2014). McDonald'shavinglargenumberof marketsharewhichhelpsintaking strong place at market place. Companyincludeskilledand experiencedstaffmembersinwhich they provide them better training and development programs to develop their performance level. Unhealthy food image is one of the biggest weakness of the company. Unnecessary legal action also reduce profitability level of the company at market place. Employees turnover rate is very high in McDonald's. OpportunitiesThreats McDonald'sexpandtheirfoodchain services in international market. They also set low cost menu which is used by various customers. Intensity competitors is a big threat for the McDonald's (Swenson, Rhoads and Whitlark, 2014). Serious environmental issues is also a 5
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negative aspect for McDonald's. External analysis: External analysis is one of the important process for manager of the company which directly impact on overall performance because it is uncontrollable. This type of analysis is exist inoutsiderof the businesswhich createpositive and negativeimpactonorganizational performance. It define various rules and regulation which must be follow by the McDonald's to perform their all the activities in ethical manner (Tyson, 2014). It also contribute in improving thebrandimageatmarketplace.Itincludepolitical,economical,social,technological, environmental and legal all these are uncontrollable so that it is important duty of manager of the company to evaluate the impact in most effective manner. It helps in improving the company performance in positive manner and also increase the positive brand image at market place. Target market: It is also important for McDonald's to set their priorities as well as target market to evaluate their actual perfo0rmance in most effective manner.It is based on society and customers demand so that company offer their quality services accordingly. It helps in increasing their probability level and also enhance their positive brand image at market place. With the help of this company sell their products to end users which leads in increasing the market share in appropriate way. Marketing budget: It is important duty of manager of the McDonald's to prepare a market budget in which they define all the income and expenses. It direly contribute in overall success of the company in most effective manner. In this manager include advertising, sales promotion and all the expenses which helps in evaluating the actual performance of the company at market place (Wilson, 2014). With the help of this company easily achieve their desirable goals and objectives. Monitoring and controlling: It is last last step of marketing plan which helps in monitoring and controlling all the activities which perform in the company. With the help of this process manager of McDonald's easily evaluate their overall performance level at market place. One of the best advantage of this stage is to determining the customers demand and preferences in order to improve their overall activities which leads in enhancing the profitability level. Effectivemonitoringand controlling 6
process contribute in eliminating unnecessary operational cost and improving their brand image in most effective manner. M4 Coherent evidence based marketing plan for McDonald's Marketing plan is an important document which prepare by manager of McDonald's in which they define all the strategies and process to accomplishment of goals and objectives in most effective manner. With the help of this company easily service quality services for achieving better results. This plan define mission, vision and target to achieve all desirable goals and objectives. With the help of effective marketing plan McDonald's easily invite large number of customers towards it products (Yurynets and Tomyuk, 2014). For enhancing their profitability level firm set market segments and deliver their services accordingly which helps in capturing larger market share firm its rivals. It is important duty of marketing manager before making marketing plan is to determine the market trends and customers taste so that they easily satisfy their needs. It also helps in defining marketing opportunities to the company to expand their business in most effective manner. CONCLUSION From the above mentioned report, it can be concluded that marketing play important role in satisfying customers demand as per their requirements. In this marketing mix is one of the important elements for the company to invite large number of customers towards its products and services. It helps in improving overall profitability at market place. It helps n capturing larger market share form its rivals because it generate more and more financial gain as per customers satisfaction. Along with this marketing plan is also important document in which manager of McDonald's define their target and objectives. It helps in enhancing overall performance of the company in most effective manner. 7
REFERENCES Books and journals Baker, M. J., 2014.Marketing strategy and management. Palgrave Macmillan. Brady, D. L., 2014.Essentials of international marketing. Routledge. Cornwell, T. B., 2014.Sponsorship in marketing: Effective communication through sports, arts and events. Routledge. Hiam, A., 2014.Marketing for dummies. John Wiley & Sons. Kennedy, A. M. and Parsons, A., 2014. Social engineering and social marketing: why is one “good” and the other “bad”?.Journal of Social Marketing.4(3). pp.198-209. Lock, M. D., 2014.The essentials of project management. Ashgate Publishing, Ltd.. Mittal, A., 2014. Role of marketing nix for Indian marketers.Global Journal of Finance and Management.6(3). pp.191-196. Null, L. and Lobur, J., 2014.The essentials of computer organization and architecture. Jones & Bartlett Publishers. Srivastava, R., 2014. Book Review: Management Essentials: A Recipe for Business Success. Swenson, M. J., Rhoads, G. K. and Whitlark, D. B., 2014. Startup marketing: Leveraging leverage.The Journal of Applied Business and Economics.16(6). p.56. Tyson, S., 2014.Essentials of human resource management. Routledge. Wilson, J., 2014.Essentials of business research: A guide to doing your research project. Sage. Yurynets, O. and Tomyuk, O., 2014. Optimization of marketing strategy’s selection process in automobilecompany.ECONTECHMOD:aninternationalquarterlyjournalon economics of technology and modelling processes.3. Online TheMarketingMix4P’sand7P’sExplained,2017.[ONLINE].Availablethrough: <http://marketingmix.co.uk/>. 8