Table of Contents INTRODUCTION...........................................................................................................................3 TASK 1............................................................................................................................................3 P1. Roles and responsibilities of a marketing function in context of Coca Cola........................3 P2 Roles and responsibilities of marketing with organisational context....................................3 TASK 2............................................................................................................................................4 P3 Marketing mix with two different organisational context.....................................................4 TASK 3............................................................................................................................................9 P4 Creating a marketing plan......................................................................................................9 CONCLUSION...............................................................................................................................9 REFERENCES................................................................................................................................9
INTRODUCTION Marketing is a important phenomenon in which every business organisation carry out their production process according to wants and desires of customers. It is a dynamic process that include number of interrelated activities to be performed by marketing manager. The report highlights the case of coca cola which is a well established beverage brand and is recognised by majority of population worldwide. Marketing function play a prominent role in this company and formulate key aspects that make them successful in their operations (Malhotra, Birks and Wills, 2013). The assignment throws light on roles and responsibilities of marketing process and importance of marketing mix. Apart from it,its relationship with other functioning component is described in effective and efficient manner. TASK 1 P1. Roles and responsibilities of a marketing function in context ofCoca Cola Marketing function carry certain role and responsibilities that have to be fulfilled by the company in order to promote their product and service in market place (Lamb, Hair and McDaniel, 2011)It is a dynamic procedure that include establishing proper relationship between various components that help in drafting strategies in that way.In the marketing, this is one of the most essential element to survive for a long duration in the competitive market. Without the roles and responsibilities marketing can increase its sales and profit. To enhance there power they should focus on the objectivity and its goals. Definition of marketing:- Marketing is the way through whichproduct buy or sale according to needsand demand ofcustomer. Themain functionof marketing is diliverdright product to right customer atthe right time. It is the process, institution and activity for creating, communicating, distributing, promoting, offering specific product and services to the end users. Importance of marketing for coca cola :- ď‚·Building Relationships:-In the coca colamarketing managers are also play an importantroleinmaintaining and buildinga relationship between customers and industry.Relationship among users or customer are makemore loyal brandand give confidence to purchase more product under coca cola.
ď‚·Maintainingthe Industry's reputation :- Successofevery organisation arepositively relatedwhit theimage or reputationof company's.Forcreatingimage marketing managersare uses effective communication network, corporate social responsibility, branding strategies and focus on maintaining relationships among customers. ď‚·Handlingthe competition :- Inorganisationmarketersand managers are facingthe future.At business levelmanagers of industry are developed product & services competitionor as well as focused on how product or services of coca cola soledin according to the Morden techniques and offer to customer. ď‚·Product Development :- 4p's of marketing like product, place, price, promotion etc. are also play an important role in developing coca cola'sproduct.These type of company arefocused on current product and adopted continuing modification or improving the level of product. ď‚·Increase sales:- The main aim of marketing manager is to match industries product and capability with consumers needs. With the help of distribution Channellike sales promotion, advertisement, personal selling etc. are enhancing or increasing sales of coca cola. Good marketing strategies are help to reducing the cost of sales and distribution. ď‚·Source of generating new ideas :-Marketing is a dynamic concept. It is also adopting changes according tonew demandof customer.In coca cola industry marketing managers are working fortranslatinggoals, mission,and vision into effective marketing strategies. ď‚·Generating high profit :- The main objectives of coca cola is to generate profit because company sale branded product to their customer. In this industry cost of advertisement, selling and distribution are very low. Company are sold their product in more than 200 countries. ď‚·Definition of marketing function in coca cola :-The main function of marketingis to identify best and successful product for marketplace and promote them. It are included marketingresearch , product planing ,development of best productand strategically focused on advertisement , promotion , public relationship. Key marketing function of coca cola :-
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ď‚·Pricing:The price are determine value of product. In coca cola industry manager are set product'sprice according to competitors productin market with the help of different pricing strategies.Value of product is important for every company with the help of it decide profit of coca cola. ď‚·Marketing planning: It is a process of analysing one or more implicit in market places, to determine how a business can compete them. In order to achieve the objectives of an organization. For example, coca cola has a 20% market share of a particular product. The company wants to raise it to 30%. in order to achieve this goal a marketer has to prepare a plan in respect the level of production and promotion efforts. ď‚·Packaging and Labelling: Packaging focuses at avoiding damage, breakage, destruction, etc., it facilitates handling, lifting and conveying of goods. Packing material includes bottle, plastic bags, tin or wooden boxes, etc. Labelling refer to a slip which is found on the product itself. It provides information about the product and its ingredients on it. This is either in form of cover or a seal (Brassington and Pettitt, 2013). ď‚·Promotion: It means informing the consumers about the products of a company and encouraging them to buy these products. This includes advertisement, personal selling, sales promotion and publicity. These decisions are taken in view the budget of the company. Coca cola have well structured promotional plans that make them distinctive in their image and position. P2 Roles and responsibilities of marketing with organisational context. Big organisation carry out their operations and transactions through number of divisions that are present (Jones and Rowley, 2011). They have distinctive roles and responsibilities to be played by them but have common goal and objective to be attained in set period of time. Every department is headed by manager of that field who have specific roles to be played by them in order to reach targets that has been formulated by that particular company. Similarly, Coca Cola have proper organisational structure in which there are various departments which include finance section, human resource department, marketing and R&D divisions. All these have to be
coordinated in such a way so that final vision and mission of Coca cola gets completed in correct time frame. Hence, it has been observed that these departments are interlinked with each other and brief description about this is described below: ď‚·Human Resource Department:This section is created to manage employees and other human resource of the company which are working there. HR manager head this department and carry out several functions which include recruitment and selection, imparting training and development process etc. It is his duty to align organisational objectives and aims with employee's personal desires so that together they could lead in attaining set targets (Baker and Saren, 2016). HR manager of Coca cola carry out his function with policies and norms that has been followed in this company. Apart from it, he finds out the needs and requirements of employees and than impart training and development process so that existing skills and knowledge get enhanced at sustainable level. HR manager of Coca cola have to recruit potential staff people in different sections of finance, marketing, production and operational. There are some strategies and rules that have to be met conducive in order to recruit prospective people. ď‚·Finance department:This section is known as building block of organisation as it manages finance of company in proper way (Hauer, 2011). Funds are consider most important resource that has have to be managed by finance manager in optimum and effective way. There are some key areas which cannot be ignored by finance manager. Budgets are framed for particular year so that expenditures are identified and steps are taken in that respect. Coca cola have to manage their funds in correct mode and proper attention is provided to minimize wastage otherwise growth will be hindered. Finance division supply appropriate amount of other divisions like HR, marketing so that activities are carried out in such a way. ď‚·Marketing department:This section carry out several marketing function which is focused upon marketing important product and services in market place. This department is responsible for creating demands among consumers and thus, generate sales volume for the company (Mihart, 2012. Novak, 2011). Promotional activity is also conducted by this division in which several tools and techniques are adopted to market goods and services. Coco cola have diverse style of promoting their product and use various sources
to carry out this, like through print and electronic media. All these decision are taken place by this section in corrective way. ď‚·Production Department:This section is responsible for producing such goods that are in demand in market area. There are number of resources which are utilised to carry out production function, therefore production manager have to make sure that resources must be optimally utilised by them and attention should be made to minimize waste that has been generated during the process. Consumers in market area always buy that products which are of high quality and do not harm their interest in any ways. Thus, this point is considered by coco cola management (Desai, 2013). ď‚·Customer service department:This section is responsible for handling the complaints and issues that get arise among customer. Therefore, it is necessary to handle their problems properly so that they could be retained for longer period of time. On the other hand, proper this department supply useful information to other sections in order to bring changes and modifications that have to be formulated in response of feedbacks that have been given by customers. Coca cola have well structure customer care department that regularly listens to their issues and make sure to solve them conductively so that they remain satisfied and happy with the company's services. ď‚·Research & Development Department:This department of Coca cola is always focuses on making market research so that proper steps are taken in this regard. They examine current market condition that is prevailing. This section is properly connected with marketing and other sections as it provide proper information in various aspects so that decisions are taken place accordingly. For instance, R&D department of Coca cola delivers information about decrease in sales of particular good than this in formation is very much useful for marketing section as they make changes in considering it. Hence, it is the responsibility of this department to study all factors and elements that affect the functioning of company directly or indirectly (Desselle, Zgarrick and Alston, 2016). TASK 2 P3 Marketing mix with two different organisational context Marketing mix is a framework on which marketing function is carried out hence, it contain several roles and techniques that allow business organisation to full-fill its final targets
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and aims in set period of time (Papasolomou and Melanthiou, 2012). This concept contain 7 elements that include product, process, people, place, physical evidence, promotion and price. Companies have to carry out their work process in keeping these elements so that final outcome could be achieved in set period of time. The major competitor of Coca Cola is Pepsi. Comparison between marketing mix of both these companies are described below: Basis of DifferenceMeaningCoca ColaPepsi ProductThisisaphysical componentthatis offeredbythe companytotheir customers in order to meet their wants and satisfyneedsin conducive way. Cocacolaisamong the largest brand that offerapprox3500 productsinmarket place.Thereare several varieties which include energy drunks, fruit juices, coffee, tea andmanyother. Company is located in 200countriesover worldwide. Pepsi offer variety of beverageoptionsto theircustomersin market place. They not only supply drinks but alsosnacksand breakfastsegment whichinclude differenttypesof chips. PriceThiselementof marketing mix involve finalprocessthatis charge by company in ordertomarket particulargoodsand servicestotheir customer. The people have to make payment in money to purchase it. As they offer various variety of products to theircustomerthe pricingstrategyis basedupon geographicaland marketsegmentation. Apartfromit, competitorsarealso consider in this regard and make decision in respect to it. Its pricing component ofmarketingmixin Pepsiishighlight affectedby itsmajor competitor (coca cola). They also have policy intomarkettheir productbyoffering discountstotheir customerswhichalso include distributors.
PlacePlaceinvolvethe presenceofthat business entity. There arevariousplaces whereorganisationis locatedindifferent areas of world. CocaColahave effectivedistribution channelsystemand hasitspresencein around250countries that involve places of America,Europe. Theyhaveastrong connection with local distributionsystem andcarryouttheir operations with them. Thiscompanyis located in almost every partofcountryand distributeitsproduct through channel which includerestaurants, stores,retailoutlets (Ormrod, 2014). PromotionEvery company carry outpromotional activitiestocreate awarenessabout specificproductand servicesinmindsof customeratmarket area. There are several techniqueslikeprint media,electronic mediathroughwhich product is promoted. They have distinctive strategiestopromote andadvertisetheir products which results inincreasingthe demandamong customers. The present promotionalstrategy include“supportmy school”with collaborationwith newschannel.Apart from it, their brand is promotedbynumber of celebrities also. Thepromotional policyofPepsiis largelyconcentrated ongrabbingthe interestofyoung generation. Apart from it,theymakeuseof media channels, sales promotiontechniques, trade promotion. PeoplePeopleareconsider mostimportant resourcesforany Itisaessential componentin marketingmixwhich Pepsihavesetrules and format which have tobefollowedby
company hence, itis theirresponsibilityto makedecisionin respecttothemby fulfillingtheir demands in conducive mode. Employees that areworkingin companyarealso consider in this section ofmarketingmix process. involve employees that areworkinginCoca Cola company. There areproperstrategies are framed that have to befollowedbystaff people.They safeguardtheinterest of their customers by delivering high quality serviceswhichare user friendly also. peoplethatare workinginthat company.This elementofmarketing mixincludethe behaviourtowards theirpotential customers.Pepsi always make efforts ti fulfil the demands and needsofpeoplein conducive way so that they fell satisfied and contented. ProcessCompanyhaveto carryoutprocessto produce proper goods and services therefore, correctconduction must be performed so thatqualityproducts are produced. Process must be transparent so thatconsumersare wellawareofthe system that has been present in company. ProcessingofCoca cola is flexible as well asclearinfrontof customer.However, completeprocessing function is not known totheirconsumers. Labelling,bottling includedistinctive processingwhichis underthecontrolof companyiseffective way. The process of Pepsi is transparentbutthe formulaformaking number of products are hidden.Thereare number of strategies in productionprocess whichinvolveproper handling of system. Physical EvidenceThiscomponentof marketing mix involve physical appearance of They have distinctive logowhichisakey resemblancepartof The symbol and logo of Pepsi is well known amongthepeoplein
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company in the form oflogo,symbol, messagewhichhelps increatingthe distinctiveimage.On theotherhand, customercaneasily distinguish products of different companies in market area. this company.market place. TASK 3 P4 Creating a marketing plan Marketing plan is drafted to include steps that will provide guidance to marketing manager to perform functions in order to carry out activities in proper way. Therefore, it basically provide the framework on which all decision are dependent upon (Dibb and Simkin, 2013). Marketing manager of coca cola draft their plan which include sequence of activities to be followed that include formulation of budget, SWOT analysis, PESTLE analysis which assist in carry out examination of factor that are present in business environment which affect the functioning of company in several ways. The plan must be clear and proper that provide proper knowledge to people so that final results could be achieved. Brief description about the plan is illustrated below: ď‚·Overview of the company:Coco Cola is a American based company that produces number of non-alcoholic drinks and supply to their customer in market area. It is launched by John Stith and was constituted in 1892. it has been observed that Coca- cola is among the top brand according to UK grocery sales and have revenue of aroundÂŁ1.2 billion in one year. ď‚·Mission of the company:the main motto of coca cola is to promote happiness and good moments in life of people with their branded products and work actions. Apart from it,.
Creation of high value in order to create distinctive image in customer's mind for longer period of time. ď‚·Vision of coca cola:they have set vision considering various aspects that include portfolio, partners, profit motive, people and productivity. They heave framed guidelines in all these aspects as they want to develop such organisational structure which are beneficial for the workers and employees to work in it. Create such company's image which will be highly efficient and always moving in a single direction that is to achieve aims and objectives in period of time.ď‚·SWOT analysis:This is conducted to examine strengths, weakness, opportunities and threats of coca cola company so that proper judgement could be made in response to it. This assist them to study the environment which is present inside and outside of company so that smooth functioning can be performed. SWOT analysis of coca cola is represented below: StrengthsWeaknesses ď‚·Coca cola have created unique brand image and have earned have high brand equity. ď‚·The company's presence is one of the major strength as it is established in around 200 countries that are located at various places (Swenson, Rhoads and Whitlark, 2014). ď‚·They have distinctive strategies that is formed to carry out marketing functions whichmakethemstandapartfrom other competitors like Pepsi. ď‚·Thediversificationofp[productis minimal which is not in the case of its competitor that is Pepsi. ď‚·The cold drinks manufactured by coca cola have registered several cases of obesity which is a negative point and cause minimizing its current image. ď‚·There have been cases that has been registeredforimproperwater management process (Silver and et. al., 2012). opportunitiesThreats ď‚·Themainopportunitywhichcanbe grabbed by coco cola is carrying out their production process in developing ď‚·Presence of number of competitors like Starbucks, Cafe coffee day create huge threat in front of the company as they
nations. ď‚·There are various products that have not been well known in market place, thus, it must be taken as a opportunity by coca cola to provide full attention andmakechangeswhereveritis required. offer health drinks to customers which aremostpreferredbythemas compared to carbonated drinks. ď‚·Water scarcity hinders the production process of Coca cola and thus, results in creating threat in front of the company. STP: This tool or technique is created to make decision in regarding segmentation, targeting and positioning process, brief description is described below: ď‚·Segmentation: this technique of STP involve that market is segmented on the basis of demographic, geographic and psycho-graphic sections so that actions are performed considering all these aspects. Coca cola segment their product on the basis of age, gender, family size and income. ď‚·Targeting: coca cola target their market on the basis of applying distinctive advertising and focus on population having age group between 10 to 25 years. ď‚·positioning: They positioned their brand image through generation of concept that involve fun and happiness criteria (Perreault, 2010). Marketing Budget:It is the financial statement that deliver information about the expenses that are faced by the company. There re various activities like advertisement, sales promotion, direct marketing all these involve sufficient amount of finance to be utilised, therefore proper budget helps in locating the overall finance in correct way. Marketing budget Particulars1st year2nd year3rd year4th year5th year Initial money5400015000150002600020800
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Investment20000150001600014000 Total5400035000300004200034800 Marketing expenditures Advertisement100007200680065006200 Sales promotion22002000500030009100 Direct marketing77006500250075003000 Total1990015700143001800018300 Available balance3410019300157002400016500 Evaluation step:This step involve carrying out marketing research, survey in proper way so that current situation can be find out. Evaluating process can be measured by registering the feedbacks of their customers. Management of coca cola have to make steps in order to remove problems and issues that get rises (Pike, 2015). Controlling function:this is the last step in which marketing plan is reviewed properly so that corrective steps can be taken place to improve the existing performance at sustainable level. There are some standard that has been set so that actual performance of coca Cola company could be compared and proper actions can be taken place to accomplish final vision and mission (Rossi, Allenby and McCulloch, 2012).
CONCLUSION It has been concluded that Marketing play a vital role that assist in carrying out the work process in correct and prospective way. The report highlights the case of coca cola where marketing function is carried out in effective way. Marketing manager have to perform several duties and responsibilities that focuses of accomplishing set targets. Assignment underlines the interrelationofvariousdepartmentsthatispresentinsinglebusinessorganisationand development of marketing plan so that work is carried out in disciplinary mode. REFERENCES Books and Journals Baker, M. J. and Saren, M. eds., 2016.Marketing theory: a student text. Sage. Brassington, F. and Pettitt, S., 2013. Essential of marketing. Desai, S. S., 2013. An analysis of the competitive marketing strategies of the hospitality industry in UAE.IUP Journal of Management Research.12(1). p.22.
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