Role of Marketing in Hospitality Business during Covid-19 Pandemic in Marriott
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Added on 2023/06/12
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This research project explores the role of marketing in the hospitality industry during the Covid-19 pandemic, with a focus on Marriott. It identifies different marketing strategies used during the pandemic and recommends essential marketing strategies to Marriott for promotions during the pandemic period.
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Research Project Part – 2
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TABLE OF CONTENTS INTORDUCTION RESEARCH AIM & OBJECTIVES RESEARCH METHODOLOGY MAIN BODY & FINDINGS CONCLUSION RECOMMENDATION REFERENCES
INTRODUCTION Inthecurrenttimes,thehospitalitysectoroftheUKisexpanding exponentially at a rapid speed (Olson and et.al, 2018) Nevertheless, the sector is being impacted immensely from the current pandemic covid19 crisis significantly. the whole industry has emphasized on particular marketing strategies that will help in augmenting the opportunities for the business (Gnizy, 2019)
AIM AND OBJECTIVES Aim The main aim of the current study is “to comprehend the role being played by marketing and its utilization for hospitality business during Covid-19 pandemic in Marriott”. Objectives: To identify different marketing strategies used during Covid-19 pandemic. To investigate the significance of marketing on Hospitality industry. To indicate the importance of marketing in hospitality industry during the pandemic. To recommend essential marketing strategies to Marriott for promotions during the pandemic period.
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RESEARCH METHODOLOGY Type of methodologyMethodology used Research typeQualitative research type Research approachInductive approach Research philosophyInterpretivism philosophy Data collectionPrimary and secondary methods Sampling30 employees of Marriott hotel UK Data analysisQualitative analysis using thematic analysis tool
DATA ANALYSIS Theme 2:Marketing plays an important role in Marriott hotel Theme 1:Marketing strategy involves exploring, creating and delivering value ParticipantsResponses 15Exploring, creating and delivering value 5Attracting customers 4Offering information to the customers 6All of the above ParticipantsResponses 25Yes 5No
Continued…. Theme3:Numberofcustomersdroppeddueto covid19 pandemicTheme 4:Marketing strategies create awareness ParticipantsResponses 18Drop in the number of customers 7Lower profit margins 2Cancellation of bookings 3All of the above ParticipantsResponses 14Creating awareness 6Bridge between customers and hotel 6Achieving business success 4Promotion of the business
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Continued…. Theme5:Wordofmouthmarketingstrategywas primarily utilized Theme 6:Digital marketing as major marketing strategy used by the hotel during covid19 ParticipantsResponses 6Intensive 4Digital media 7Relationship 13Word of mouth marketing ParticipantsResponses 2Immunity boosting food 8Cost effective campaigns 4Health and health care 16Digital marketing
Continued…. Theme 8:Interacting with the customers was crucial marketing tactic at the time pandemic Theme7:Marketingwasveryimportantatthetimeof pandemic ParticipantsResponses 20Very important 5Least important 5Not important at all ParticipantsResponses 22Yes 8No
Continued…. Theme10:Displayingofcleanlinessis significant strategy that can be adopted by hotel for promotion during pandemic Theme 9: Effective marketing strategies was adopted by hotel during Covid19 ParticipantsResponses 19Effective 11To some extent 0Not effective at all ParticipantsResponses 2Breaking out packages 18Displaying of cleanliness protocols 3Offering quarantine packages 7Using social media
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CONCLUSION It can be undoubtedly concluded that marketing plays a very significant role in the hospitality sector and that too during the period of pandemic. Marketing is very crucial for the hotel as it is directly correlated with the profitability of the business concern The Marriott hotel has adopted was quite effective as they have focused mainly on digital marketing at the time of crisis.
RECOMMENDATION Increased advertising and promotional activities Minimizing physical touch with artificial intelligence Digital marketing Updating the menu
REFERENCES Olson, E.M., and et.al., 2018. The application of human resource management policies within the marketing organization: The impact on business and marketing strategy implementation. Industrial Marketing Management. 69. pp.62-73. Gnizy, I., 2019. The role of inter-firm dispersion of international marketing capabilities in marketing strategy and business outcomes. Journal of Business Research. 105. pp.214-226. Creswell, J.W., 2015. Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. London, United Kingdom: SAGE Publications. Dianto, E., and et.al., 2020. BNI Marketing Strategy for Credit Cards in Dealing Global Competition in State Bank Indonesia (Persero) Tbk Banda Aceh Branch Office. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), pp.1134-1146.
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