This document discusses the concept of marketing in the service industry and its impact on the marketing environment. It explores the relevance of the consumer market and the development of differential market fractions. The document also highlights the importance of marketing mix components and the implementation of a marketing plan. Additionally, it discusses the relevance of market research in the services industry operation and provides insights into market research for a particular product. The document concludes with a discussion on marketing strategies and policies in the hospitality industry.