Marketing Plan for AllSaints: Revamping Product Line and Improving Branding
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This report discusses the marketing strategies and planning of AllSaints organization, including a brief description of the organization and its product line, competitive organizational environment, marketing mix, and ways of improving branding and enhancing the image and reputation of products and services.
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EXECUTIVE SUMMARY Marketing management is the form of managing organizational functions and influencing number of people in the market. Each organization is indulging in developing products and servicesas it supports to bring changesin organizationalfunctionsand maintainhigher performance. This identifies market opportunities and comes out with appropriate planning for thepurposeofexploringtheirbusinessanddeveloporganizationalproductivity.Thisis important for companies to identify the market and comes to know what kind of products and services to be introduced in market so that it can improve the brand image and reputation effectively. In other words, marketing needed process that used by individual and business concern to promote its products and services in changing environment and support to develop organizationalproductivity.Thereportisbasedonmarketingstrategiesandplanningof AllSaints organization where it offers range of products and services in changing environment by understanding demand and maintain higher performance. The marketing management uses different tools and techniques to provide information regarding products and services that support to influence number of people and develop organizational productivity. This can help to improve business performance and brand image in changing environment. This also focuses on itsrevampingin its product line by analysing surrounding area that can help to grow a business continuously and maintain higher productivity.
Contents EXECUTIVE SUMMARY.............................................................................................................2 INTRODUCTION...........................................................................................................................1 MAIN BODY..................................................................................................................................1 Give a brief description of the organisation and the product (or product line) or service that you have chosen for the revamping.............................................................................................1 Explore the competitive organisational environment by applying environmental analysis tools to identify opportunities and threats that impact or may impact on your chosen organization...2 Examine their marketing mix, focusing on the 4Ps (if it is a product) or the 7Ps (if it is a service) that your chosen organisation is currently applying. Provide recommendations on how your chosen organisation can improve its marketing mix...........................................................3 Evaluatehowtheorganisationcanimprovethebrandingand enhancetheimageand reputation of the product or service. Analyse how this can impact the positioning of the brand. .....................................................................................................................................................5 CONCLUSION................................................................................................................................7 REFERENCES................................................................................................................................9
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INTRODUCTION Marketing is an important aspect for each organization as it is used to promote products and services in changing environments and develop organizational productivity. Marketing is the action or business of promoting and selling products via using the different channels of promotion that can help to increase performance. This refers to an activity undertaken by the company to promote the buying and selling of specific products and services. For each organization, it is important to have effective marketing strategies as it helps to influence the number of people and increase organizational sales (Bodolica, Spraggon and Soueid2019). To understand about marketing All Saints is a British fashion retailer headquartered in London, UK. The organization is selling menswear, women’s wear footwear and accessories in 281 stores and has approximately 2400 employees across 27 countries. The organization is having a wide range of product lines that influence a number of customers and develop organizational productivity. Marketing managementplays an importantrole by managing all functionsand activities effectively. The present report covers the description of organization and product, competitive organizational environment, marketing mix, and ways of improving branding and enhancement of image and reputation of product and services. MAIN BODY Give a brief description of the organisation and the product (or product line) or service that you have chosen for the revamping. AllSaintsisaUKbasedcompanyheadquarteredinLondondealsinfashionable accessories, menswear, womenswear and footwear. The company has global presence currently operatingits business across 27 countries consisting Mexico, Canada, Russia, China etc. It was founded in 1994 by Stuart Trevor and Kate Bolongar as wholesale menswear brand that sold its products to high- end retailers. In later years, it also started to design and selling womenswear, footwear. It launches its first fragrance line in collaboration with Revlon and introduce products like Metal Wave, Incense city and Sunset Riot. This brand is popular among British and American celebrities. It sold its products through its physical, stand- alone retail stores and its website.This company also participate actively in social causes and public service (Vrtaňa 2019). 1
Due to failed investments, expanded collaboration, emerging new trends in market and growingcompetitioncompany'sbusinessdrasticallydecreaseswhichresultsinneedof revamping its product line. Company implements various marketing strategies to revamp its product line. Top management of AllSaints decides to develop its business with three different aspects. These are-:Increase investment into new designs– To deal with changing preferences and meeting differential demands of consumers, it effectively develops investment strategies which aids it to identify and invest in new designs (Tourky, Foroudi and Al-Zadjali 2021).Expansion through digital marketing channels as well as social media marketing– Though it developed its commercial website in early years of operations, it has to consider different new and effluent virtual marketing strategies for boosting up its sale. It usessocialmediasitesandrestructurecompany'swebsitetoincreasecustomer engagement. Development of Franchising and Licensing– Managers of AllSaints develop strategies likefranchisingandlicensingtoengagelargecustomerbaseandincreasebrand awareness among masses. It does agreement with other retailers and wholesalers to sell their products through them by giving franchise and license (Temjanovski 2019). Explore the competitive organisational environment by applying environmental analysis tools to identify opportunities and threats that impact or may impact on your chosen organization. To start a business and manage activities there is a need to focus over marketing as is an important function to influence the people by providing right information. The needs and wants of people is changing day by day where it become important for the organization to analyze the environment and make the right decisions. If there is lack of marketing activities, then will be easier to reach the targeted customers and develop organizational performance. To improve the brand image and organizational sales there is a need to analyze the environment and make right decisions. The management of each organization have major role as it conducts environment analysis by using appropriate tool and operating its business effectively (Tourky, Foroudi and Al-Zadjali 2021). SWOT Analysis of AllSaints StrengthWeakness AllSaints is operating its business byThis keeps high prices of its specific 2
offering unique products and services. Thiscreateshighlevelofbrand experience in changing environment. The management of such organization maintain a strong visual merchandise presence via its aesthetic of the store. AllSaintscreateacomfortableand uniqueenvironmenttoattract customers and increase sales. anduniqueproductsthataffects productivity (Vrtaňa 2019). Changingingovernmentpolicyand regulationsthatcreatechallengeto operate business. Havingcompetitorinfashionand retailing industry. OpportunitiesThreats To focus on customer needs and wants thenprovideproductsthatinfluence customers. Use of effective marketing strategy and tools to reach its potential customers. Tobringinnovationandnew technologyitsexistingproductsand services. Having high market competition and rapid fashion trends. Lack of human resources Lackoffundingtointroducenew product line (Anshari and et. al., 2019). Toconducttheenvironmentanalysischosenorganizationisconductingenvironment analysis by using PESTLE Analysis that is defined below: Pestle analysis of AllSaints Political factors-Political factors are those factors which affect company environment due to intervention of government. The political factors which affect business environment of All saints are political stability, taxation policy, government intervention, policy frame work and government subsidies. In order to operate their business in effective manner managers of All saints should follow all guidelines of their government in relevant manner (Mothersbaugh, and et. al., 2020). Economic Factors-Factors that affect the business environment of a due to changing economy of a country. Economic factors that affect business environment of AllSaints are Interest rates, inflation rates and exchange rates of a country. 3
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Social Factors-These are those factors which affects business environment. In context of AllSaints, social factors that affect their business environment are age groups of Customer, their income and their changing demand (Nilufar, 2021). Technological factors-Technology are changing in daily basis which affect business environment of a company. In case of AllSaints, new technology like Cognitive Intelligence and AI effects their business environment. Legal Factors-These are those factors in which country's law and policies affects company in order to operate their business. In respect of AllSaints, consumer law, labour law and health and safety law of country that affects its business environment (Nugraha, Astuti, and Armoni, 2020). EnvironmentalFactors-Thesearethosefactorsthatpresentsinsurrounding environment of the earth which affects the business environment of the company. In regards of AllSaints, changing climate andweather and geographical location affects their business environment. Examine their marketing mix, focusing on the 4Ps (if it is a product) or the 7Ps (if it is a service) that your chosen organisation is currently applying. Provide recommendations on how your chosen organisation can improve its marketing mix. Marketing Mix of AllSaints Marketing mix consists of 7 P's classification that aids an organisation in analysing and developing marketing strategy in order to promote its products and services in market. It is beneficial for developing new as well as betterproducts, dynamism and catering differential consumer demands. Marketing mix is successfully adopted by AllSaints to develop strategies which aids in promoting its products effectively results in generation of more sales. All the elements of Marketing Mix in context to AllSaints are as follows:Product- It can be termed as something which is offered by company to its consumers to generate sales. Products offered by AllSaints are womenswear, menswear, accessories etc. Managers of AllSaints always try to bring new innovations in their market according to people's shift in their preferences, taste and lifestyle. It provides exclusive and branded clothes to its customers (Bodolica, Spraggon and Soueid 2019).Price- it is that sum of money which consumer is willing to pay for specific product. Pricing strategies of various companies differ according to their product quality, customer 4
base and production or distribution cost. AllSaintsuses primarily cost- plus pricing strategy as it has a global business presence, it needs to consider high import taxes and other expenses in many countries.Promotion- It is the group of activities undertaken by company to promote its products and services incudes advertising, direct marketing, consumer schemes and many more. AllSaints uses digital marketing channels and social media marketing techniques to promote its products across the globe. It aids them to engage large customer base and attract the potential ones. It uses social sites like Instagram, Facebook etc. to market and promote their products (Coffie 2020).Place- This element talks about point of sale where organisation can attract and cater its customer’s needs. AllSaints have a large distribution channel across the globe consists of wholesale as well as retail stores and online ordering platform (Daulay and Saputra 2019).People-This includes company's personnel, customer support staff and all individuals who are engage in marketing and selling of products. AllSaints recruit people who have requiredskills,knowledgeandcompetencies.Itprovidespropertrainingand development programs for keeping them enthusiastic and satisfied in the course of their employment. Company does not hire influencers to promote its products otherwise it uses its own employees as brand advocates showing trust in them.Process– This simply refers to delivery of product or service to end consumer. AllSaints adopts different processes of delivery from time to time. It’s distribution channel is consists of wholesalers, retailers and consumers. It also adopts strategy of franchising and leasing in which it gives retailers their products to sell which results in brand awareness and attract potential customers (Deepak, Jeyakumar, 2019). Physical Evidence- It refers to receipt or invoice of purchase that a customer made from brand or company. AllSaints provides proper invoices of purchase to its customers which fosters a sense of connection in their mind. From the above discussions, AllSaints has been recommended to improve its marketing mix through increase innovation in their products so as to provide large number of varieties to its customers while keeping their preferences in mind. They can bring differentiation in their promotional and marketing techniques as well as create relevant along with trustworthy content 5
that should be in mind of consumers for a long time. It should also try to make connections with consumers so that they remain on same brand (Garachkovska, and et. al., 2021). Evaluate how the organisation can improve the branding and enhance the image and reputation of the product or service. Analyse how this can impact the positioning of the brand. To improve business performance and sales there is a need to focus on marketing activities and functions as it influences a number of people and encourages them to make a buying decision. Marketing is the action and business activities uses by companies to promote their sales including market research and advertisement. If an organization is not using marketing functions and strategies, then it would be difficult to operate the business and affect organizational productivity negatively. Branding is the process of giving meaning to a specific organization, company, products, and services by creating and shaping a brand in consumers. Marketing management plays an important role by analyzing the environment that can help to know what kind of new products could introduce in market and how to influence the customers that can help to manage the business effectively. In relation to AllSaints, dealing in clothing, footwear, and accessories influence the number of customers and develops an organizational performance that can help to attain business goals (Govindan, and et. al., 2019). The organization wants to improve its branding and enhance the reputation of products and services that are as explained below: To satisfy customers –For an organization, customers are most important as they added value to organizational activities and performance by offering kinds of products and services. Having good knowledge and understanding about customers’ needs is effective that is analyzed by management for the purpose of providing products and services. In case of customers are not satisfied then it will be difficult to operate a business. In relation to AllSaints, management can improve branding and product image by offering a quality of products and services that influences customers and increase sales. Communicatethebrandvaluesthroughoutcompany–Thisisimportantfor organizations to understand the needs of customers by maintaining proper communication and knowing the brand value that can help to provide the products and services accordingly. If the company is enough able to communicate with their customers, then it will benefit to organization to develop sales. In relation to AllSaints, marketing management makes brand promises and 6
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quality promises of their products that can help to increase organizational sales and productivity in changing environment (Koch, and Gyrd-Jones, 2019). Recognize that first impressions can be lasting– This is very true that the first impression is the last that attract people to make a further buying decision or not. If organization is not able to recognise its potential customers and not provide products accordingly then it will be challenging to operate its business effectively. In relation to AllSaints, management knows their potential customers and leaves a good impression at the first time that can help to influence the customers and improve the brand reputation. Effective use of marketing channel and strategies –This is important for organizations to analyze the environment and market what people want and how they could be influenced in changing environment then kind of products and services are provided accordingly. If an organization is using proper marketing channels and strategies, then it will be a good opportunity for the company to grow business and attain business performance. In relation to AllSaints, marketing management uses digital marketing, online websites, social media, and SEO that can help to reach the targeted customers and improve the organizational image. This can help to develop organizational performance and profitability in changing environment. Better quality of products and services –To improve brand image and reputation quality of products and services quality matters a lot as it encourages customers to make buying decision again. If products and services of good quality, then it will be good opportunity for organization to run business and increase product sales and productivity. In relation to AllSaints, better quality, design, and trend of products is providing by management by analysing environment that can help to operate the business and increase organizational productivity (Kotsi, and Pike, 2021). Analyse how this can impact the positioning of the brand Brand positioning refers to the place that a brand occupies in the minds of customers and states how it is different from the products of competitors. Each organization wants to build customer base by satisfying people and maintaining effective marketing channel that can help to operate the business regularly. This is important for business industry to analysis the market and comes to know how their customers would convert in to regular customers and contribute to create a good position. AllSaints, is UK based organization that uses different marketing strategies and ways of improving organizational brand image, impacts positively on the positions 7
asitleadingbusinesscontinuouslyinchangingenvironmentanddeveloporganizational performance in changing environment (Li, Larimo, and Leonidou, 2021). By using different marketing channel and strategies AllSaints is maintaining competitive position in market where it introduces new products and services according to changing in climate and needs of customers then provide kind of products and services which can help to develop the organizational productivity and performance. This influence or make a positive insight in customer’s mind that support to develop the organizational performance by managing all functions and activities. The management is having important role as it conducts environment analysis and bring change in their products with the help of new technology that can help to convert in potential customers and accomplish business goals. Thus, chosen organization is improving brand image and position in competitive market. CONCLUSION From the report it can be concluded that marketing is important for organization which used by management for the purpose of influencing customers and develop organizational productivity. AllSaints is using effective marketing strategy to introduce its product line and managing all functions effectively that can help to maintain higher performance. To conduct environment analysis Pest and swot analysis has been conducted by marketing management that improve brand image. 8
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(Bodolica, Spraggon and Soueid2019)(Vrtaňa 2019)(Tourky, Foroudi and Al-Zadjali 2021) (Temjanovski 2019) (Tourky, Foroudi and Al-Zadjali 2021) (Vrtaňa 2019) (Anshari and et. al., 2019) (Bodolica, Spraggon and Soueid 2019). (Coffie 2020) (Daulay and Saputra 2019) (Deepak, Jeyakumar, 2019) Garachkovska, and et. al., 2021. Govindan, K.,and et. al., 2019. Koch, C. H. and Gyrd-Jones, R. I., 2019Kotsi, F. and Pike, S., 2021Li, F., Larimo, J. and Leonidou, L. C., 2021Mothersbaugh, D. L. and et. al., 2020.Nilufar, N., 2021Nugraha, K. S., Astuti, N. N. S. and Armoni, N. L. E., 2020. 10