Marks and Spencer’s New Management Structure
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Added on 2020-01-28
Marks and Spencer’s New Management Structure
Added on 2020-01-28
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CASE STUDY
TABLE OF CONTENTSCASE STUDY.................................................................................................................................1INTRODUCTION...........................................................................................................................11. Critically discussing the way in which Marks and Spencer can motivate its employeesduring times of change using models and theories.....................................................................12. Steve Rowe’s (new CEO) leadership style. What leadership style is the most appropriate atthis time?.....................................................................................................................................33. Marks and Spencer’s new management structure contribute to the success of theorganisation.................................................................................................................................5CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
INTRODUCTIONManagement plays a significant role in an organization. Without having effectivemanagement, a company cannot survive. It is the most important function in which people makesincere efforts to achieve the set goals and objectives. Leadership on the other hand is a way ofguiding, directing and controlling people in such a way that individuals would get influenced bythe leader to perform in his desired manner. A company follows different leadership styles toaccomplish the set targets (Cox, Arnold and Tomás, 2010). As per the given case study, Marksand Spencer is a public limited company in the retail industry of UK. It is a multinational retailcompany which deals in clothing as well as in home, luxury and food products. Itsheadquartering is in London. Company is having more than 85000 working employees in all itsstores across the world. At present, Marks and Spencer is following the flat organizational inwhich middle management is not there.1. Critically discussing the way in which Marks and Spencer can motivate its employees duringtimes of change using models and theoriesMarks and Spencer is the world's leading food and non-food items retailer. Its main aimis to provide excellent quality to customers. In recent days, they have faced intense competitionwith their competitor firms. The competition is related to the price strategy, latest fashion atlower price and excellent tools or market (Healy, 2016). Here, the change in management ofMarks and Spencer with its effect on employees and customers are discussed as below:Now-a-days, companies are focusing to increase the quality product by using effectivemarketing tools and techniques like using 4p's. From the recent research, it was found that Marksand Spencer is facing low level of sales because of the extra expenses on non-food items. Thereare many other changes made by the management at M&S. Change is needed in an organizationwhile it is going down or when its sale is reducing due to different reasons in the market. Changeat M&S is required to overcome from the over spending and to focus on company’s goals andmission. Through this, employees also get motivated (Gaki, Kontodimopoulos and Niakas,2013). There are the following models through which employees of M&S get motivated:There are generally two theories of motivation followed by M&S such as Maslow'shierarchy of needs and Herzberg' two factor theory. These are discussed as below:Herzberg's Two Factors Theory: 1
According to this theory, there are two factors to motivate and demotivate the employeesof the firm. These factors are hygiene and motivation factor.Hygiene Factor: This factor is also known as maintenance factor. It leads to thedissatisfaction of employees in relation with company's policy, working conditions,salary, status and relationship with co-workers and superiors along with security andpersonal life (Zámečník, 2014). So, management has to provide the above factors toavoid dissatisfaction among workforce. It is the responsibility of the management toprovide a good working environment to the employees to perform the work witheffectiveness.Motivational Factors: The motivational factors include achievement, recognition,responsibility, advancement, growth and the work itself. The employees of company needto be motivated on the basis of these factors. They prove to be very effective for thegrowth of M&S. Job satisfaction among workers will increase and lead to thedevelopment of organization. In this theory, three implications are indicated for themanagement which are utilizing the ability, responsibility and job design. A job shouldbe full of challenges so that the ability of employees to take risk and think innovative andcreative to perform job with higher efficiency can be increased (Van Hagen and Bron,2014). Employees with higher ability should be given with some responsibilities and thenat last, job design should be done. Maslow's Need Hierarchy TheoryThis theory is called as the theory of human motivation. This is used by M&S to motivateits employees. It is such need hierarchy that is very essential to be fulfilled by the management tocreate the job satisfaction and stick the employees in the organization (Heckhausen, 2012). Thistheory indicates that individuals are motivated on the basis of accomplishing their basic needsbefore achieving the advanced needs. There is a five needs hierarchy model of motivation whichis explained as below:Physiological Needs: These needs are the basic human requirements that every personrequires. It is the first and a basic need of a human which he wants to fulfil. These needsare related to air, food, drink, shelter, warmth, sleep, cloths, etc. (Maslow, 2015) This isthe first level of human needs which should be fulfilled as without this, employees cannotsurvive and thus, they are unable to perform their jobs. It is a survival needs that every2
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