Organisational Theory and Practice: A Study of Marks and Spencer

Organisational theory
and practice

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Discuss the managerial style of the CEO using the suitable managerial model ........................1
Step taken by CEO to bring change in organisation structure to achieve high performance ....3
Analyse the organisational culture brought about by the CEO of the firm and its influence on
the employees..............................................................................................................................4
Discuss the leadership style of the CEO of the Marks and Spencer to enhance the
organisational effectiveness .......................................................................................................4
Discuss the effects of power, influence and conflict at the Marks and Spencer.........................5
Discuss the various motivational strategies used at Marks and Spencer ...................................6
Discuss the appropriate examples and literature to justify the research ....................................8
Recommendations to increase organisational performance .......................................................9
CONCLUSION................................................................................................................................9
References:.....................................................................................................................................11
Online........................................................................................................................................11

INTRODUCTION
In the current business environment with tough economic conditions and uncertain business risk,
organisation's needs strong managerial styles and theories to attain their business goals.
Managers and leaders play most important role in handling the different responsibilities at
different managerial levels within the organisation (Laukka and et. al., 2020). Organisation's in
the today's business environment are more operated with the team work to accomplish the goals.
The goals of the organisation are some time related to the profits and sometimes for
sustainability. The management of employees of the organisation is appeared to be essential to
make decisions related to task, setting goals, strategic planning etc. The present report is the
study of the “Marks and Spencer”- a multinational British retailer headquartered in London ,
England. The company operates in the retail industry and expertise in selling the food products,
clothing items and home products. The present report will discuss the managerial style of the
CEO and steps taken by CEO to bring changes in organisation. The leadership style of the CEO
to enhance organisational effectiveness and the effect of power, influence and conflict is
discussed. The various motivational strategies are also highlighted within report. At last some
recommendations are provided to increase the performance for future.
MAIN BODY
Discuss the managerial style of the CEO using the suitable managerial model
Marks and Spencer is the multinational organisation based in London. The CEO (Chief
Executive Officer) of the M&S is Steve Rowe, the CEO through its managerial styles is taking
right actions to reshape the business of the M&S. To recognise the Managerial style of the CEO
of the M&S the managerial grid model is used which is discussed below in detail:
According to the (Blake Mouton Managerial Grid, 2018 ), The managerial Grid model is
developed by the Robert Blake and Jane Mouton and the model provides the simple
understanding about the managerial styles used by the others and which managerial style should
be preferred (Vidyakala, 2020). The Blake and Mouton Managerial grid is in the form of matrix
that segments the managers and leaders into two category i.e. Concern for people and Concern
for results.
1

Concern for people: in this the CEO of the Marks and Spencer has a managerial style that is
more focused towards the needs and wants of the team members and where the CEO prefer
people over the task.
Concern for Results: The CEO of the M&S opt for the managerial style that is concerned over
the production and tasks. In this CEO is always focused over the results and better outcomes of
the input of employees.
The model is partitioned into five managerial styles that are discussed below:
Improvised management style: In this style of management the degree of results and people
both are low (Gnezdilov and et. al., 2020). As the leader with this style neither complete the task
to the company's standard nor keep the employees satisfied and motivated. The CEO of Marks
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Illustration 1: Blake Mouton Managerial Grid, 2018
(Source: Blake Mouton Managerial Grid, 2018)