Managerial Style at Marks and Spencer (M&S)

MANAGERIAL STYLES
at
MARKS AND SPENCER
(M&S)
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Table of Contents
INTRODUCTION ..........................................................................................................................2
Marks and Spencer...........................................................................................................................2
Managerial style of CEO at M&S................................................................................................2
Cultural model of M&S...............................................................................................................3
Leadership style of CEO..............................................................................................................3
Effects of power, influence conflict on Marks and Spencer........................................................4
Motivational strategy of M&S :..................................................................................................4
Examples and literature................................................................................................................5
RECOMMENDATIONS.................................................................................................................5
CONCLUSION ...............................................................................................................................5
REFERENCES................................................................................................................................7
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INTRODUCTION
Managerial styles refers to the ways or the procedures that the managers adopt for
accomplishing the objectives of the company. The ways and the methods used by the manager to
control and deal with the employees are the management styles.
Marks and Spencer (M&S) is a British international retail company with its headquarters
in London. The company is specialized in sales of clothes, food products and home products all
under its label. The company majorly deals in clothes and food beverages. it also offers services
like online food delivery of its food beverages all across the world (ABOUT US, 2021). The
company follows various management styles for monitoring and controlling the workforce.
In this report the management style used by the company will be analyzed. How the
various steps taken by the CEO have changed the organizational structure and the cultural
environment will also be discussed. Leadership styles of CEO and the motivational strategies
used by them will be analyzed. The factors affecting power, influence and the conflicts will also
be discussed accordingly. At last some recommendations will be provided through which the
company can improve the performances of its employees, management and the company as a
whole.
A) Managerial style of CEO at M&S
There are many managerial models and management styles that Marks and Spencer
applies in its business operations, they are
Management by Objective: This model of management focus on improving the performance of
the organisation by defining clear objectives that are mutually agreed by the management and the
employees. Every employee has a clear role and say in determining the best process and method
to attain that goal.
In M&S the organizational objectives are achieved by the combined efforts of the
management and the employees. According to the performances of the employees, the
management leads the employees towards completion of tasks (Al Habibi, 2019.).
Laissez Faire management style: In this management style the employees are not
micromanaged, instead the management lets the employee have control and make decisions by
themselves. The management provides general guidelines and the rest of the work is dependent
upon the abilities and innovations bought by the employees.
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The company invests a thoughtful amount in the resources to develop future managers
and nurture its talent. The CEO believes that investing in the employees is the key to success of
the company.
Transformational management style: It is the management style that believes in bringing
approaches that can influence changes in the individuals at the workplace. It creates positive
changes in the employees to attain their development and organizational objectives.
The CEO of M&S believes in bringing changes in the management to influence its
employee. He recently changed the operational committee so that the employees can be managed
effectively. Also, the responsibilities of the employees were changed to motivate and engage
them.
Systems management style: The system in this style consists of variables like influence,
leadership, motivation and decision making. According to this management systems the
employees are controlled according to their roles and responsibilities in the organization.
The management uses this style to control and monitor the performances and the
communications of employees in different situations. It is used so that the employees perform
the tasks according to the demand of the organization (Taylor, 2019).
Situational management style: This management style explains that all the employees cannot be
managed using one model. The situations may vary which leads to different behaviors of the
employees.
In this style the management depends upon its employees abilities and performances to
complete the tasks within the specified period. This strategy is used to fulfill various demands/
tasks for various different situations accordingly.
B) Changes in organizational structure and cultural model of M&S
Organizational structure of M&S
The formal framework of the roles and authority relationships of the employee and
management in an organization is referred as organizational structure (Covaş, 2019).
Initially the company used flat organizational structure. But Steve Rowe, the CEO of the
company introduced several changes in the management structure of the company to simply and
speedify the decision making process and to move the business closer to its customers. The roles
and responsibilities of all the employees including BOD has been changed. The company have
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