A Study Investigating the need and ways of cross cultural training within the health care services

This study aims to investigate the need and ways of cross cultural training within the healthcare services in an organisation in United Arab Emirates. It explores the challenges faced in organizing cross cultural trainings and recommends strategies for improvement. The study also examines the impact of cross cultural training on workplace performance in the healthcare sector.

MB759 Dissertation

Title - A Study Investigating the need and ways of cross cultural training within the health care
services. A study on Philips in United Arab Emirates.
CHAPTER 1: INTRODUCTION
Overview of Research
Cross cultural training is defined as training provided to staff members concerned to
cultural differences among nations. Awareness of which assists in running business smoothly
across nations. It is necessary for doing the business by consisting several cultures as well as
nations. It assists the people to learn more regarding themselves by learning regarding others.
Mainly cross cultural training promotes the self confidence in people and teams by empowering
them sense of the control over complex challenges at workplace. This contributes in enhancing
ability of staff members to understand others culture and values. The cross culture training
develops interest to understand background of staff and cultural heritage. They should be feel
better regarding own culture and same way staff should accept and also appreciate the other
culture employees. In context to healthcare sector, language barriers develop safety and quality
related issues for the LEP and Deaf and Hard of Hearing Patients. The barriers are related with
poor quality of the care in the emergency departments, high rate of the medical errors and
inadequate diagnosis communication. In regards to this, impact of the sociocultural factors,
ethnicity and race on clinical care is enhancing necessary in delivery of the healthcare. In
healthcare, its main focus on ability to be communicate in significant manner. It gives quality
healthcare to the patients from different sociocultural backgrounds. People with the chronic
situations needs health services therefore enhancing the interaction with healthcare systems. If in
case healthcare organisations and providers are not working to give competent care culturally
then patients are at more risk about having negative health issues. Minimum quality patient
physician interaction is related with less satisfaction with the healthcare.
Background of Research
The cross- cultural training is valuable to develop the productive and professional
relationship with the clients and patients. It helps in make improvement in the work relationship
among the diverse staff members. This facilitate delivery of the health as well as wellness related
services. Cultural training for the healthcare professionals focus on knowledge and skill set that
value the diversity and enhance awareness about the providers. Training helps in provide the
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facts regarding patients culture or consists complex interventions for an instance explore
potential barriers to the care and intercultural communication skills training. The cross- cultural
training for healthcare professionals helps in improving knowledge of providers and skills for
treating the patients from linguistically and culturally. This kind of training can helpful in
improve the satisfaction level of patients. In some of the circumstances, patients whose providers
are completed the training have better opinion regarding clinicals.
Rationale of Research
The rationale behind conducting present investigation is to determine the ways of cross
cultural training within the healthcare services in an organisation in United Arab Emirates. The
cross cultural training helps in enhancing the skills of employees regarding the cultural
differences. This investigation is mainly conducted in personal and professional context. The
personal context behind conducting the present investigation is that it provides the in- depth
knowledge about the concepts regarding cross cultural training in context to healthcare sector.
Other than this, in professional context, an investigator can able to determine the issues that
healthcare practitioners face regarding working with the different culture staff. Culture
awareness is developing on continuous basis as culture and people are changing on frequent
basis. It will be enhancing the research and analytical skills of a researcher and they can able to
perform the any kind of investigation in future.
Research Aim
Research aim is expresses an aspiration or intention of research study. This summarise in
single sentence what an individual hope to attain at end of investigation. An investigator should
be phrased and specific in such a manner that this is possible to determine when this has been
attained.
The aim of this research is “To investigate the need and ways of cross cultural training
within the healthcare services in an organisation in United Arab Emirates.”
Research Objectives
These explain concisely what an investigation is trying to attain. They mainly summarise
attaining an investigator wished to attain by project and gives direction to study. The research
objectives are mainly explaining what an investigation is trying to be attain. They mainly
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summarise attainments an investigator wishes to accomplish by projects and give proper
direction to study.
 To identify the need of cross cultural training and the ways in which it can be
implemented in the healthcare sector.
 To assess the challenges which are raised in organising the cross cultural trainings in the
healthcare sector.
 To recommend various strategies through which the practitioners can bring improvement
in cross cultural trainings in healthcare sector.
Research Questions
It is question that research project sets out to be answer. Selecting research question is
necessary component of qualitative and quantitative investigation. The research question
addresses issue by analysis and interpretation of data that answer in conclusion of study. The
main purpose of research question is to determine and specific research objectives and will
address them effectively.
 What is the need of cross cultural training and the ways in which it can be implemented
in the healthcare sector?
 What are various the challenges which are raised in organising the cross cultural trainings
in the healthcare sector?
 What are the various strategies practitioners can bring improvement in cross cultural
trainings in healthcare sector?
Chapter structure
The research structure is generally an outline of work and expected to give chapter
structure towards end of the introduction chapter in dissertation. Different chapters involved in
dissertation mention below:
Introduction- This chapter is outline of an investigation as it provides the overview about
thesis. This contains explanation of research background and gives the rationale of selection of
research area. This chapter of research contains explanation regarding research aim, objectives
and questions.
Literature review- It contains the theoretical models which have been introduced
previously to research area. The main objective of literature review is to attaining the research
objectives by using secondary methods. Different secondary sources consist books, journals,
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internet sources and others. It consists of viewpoints of the other authors related to research area
in general and research issue in specific have been presented in logical manner.
Research methodology- This chapter explains how to conduct an investigation and
permitting reader to assess the validity. It provides the sufficient detail regarding methodology
that used to replicated the study. It consists the research onion framework by consisting the
different layers for an instance research philosophy, research approach, research strategy, data
collection method, data analysis, sampling and ethical consideration.
Findings and Analysis- This chapter of dissertation present analysis results in context to
research questions. It consists the analysis of data that collected through the primary method of
data collection. Other than this, findings should be based on the literature review in which
information gathered from secondary sources.
Conclusion and Recommendations- It is the final chapter in research that wrap
dissertation with final reflection. The conclusion should be answer main research question
leaving reader with understanding of central argument and emphasize the contribution. It
consists the recommendations for the future research.
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CHAPTER 2: LITERATURE REVIEW
Need of cross cultural training and the ways in which it can be implemented in the healthcare
sector.
Challenges which are raised in organising the cross cultural trainings in the healthcare sector.
Strategies through which the practitioners can bring improvement in cross cultural trainings in
healthcare sector.
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FINDINGS AND ANALYSIS
Questionnaire
Name:
Age:
Gender:
Q1) Are you aware about concept of cross culture training?
a) Yes
b) No
Q2) Are you having knowledge about culture of various nations?
a) Yes
b) No
Q3) Do you respect dignity and value of other staff while performing practice?
a) Yes
b) No
Q4) Do you think that communication is necessary to know about culture of other people?
a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree
Q5) What type of cross cultural training is given by Philips health service?
a) Diversified workforce
b) Specific country
c) Different practices
Q6) Can diversity be embedded through cross cultural training?
a) Yes
b) No
Q7) What is the need of cross cultural training in context to the healthcare setting?
a) Improve communication skills
b) Gain confidence
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c) Wide view of other culture
Q8) What are some of the common challenges related with cross cultural training?
a) Understand the impact of cultural style
b) Diagnosing a suitable cultural style
c) Development of inclusive ways
d) Managing cultural diversity
Q9) According to your opinion, what are the effectiveness of cross- cultural training within
healthcare settings?
a) Enable participants to develop awareness
b) Enhance skills and knowledge
c) Deal with intensity of emotions
Q10) Do you believe that high amount of diversity can impact the cultural training in a
negative manner?
a) Yes
b) No
c) In some situations, only
Q11) Does cross culture training help Philips health service in reducing the issues related to
diversity?
a) Yes
b) No
Q12) According to you, what are the different ways through which Philips health service
can improve the cross culture communication?
a) Embrace Agility
b) Facilitate Meaningful Conversation
c) Become Aware
d) Assumption of similarities
Q13) What are the benefits of managing the cross culture training within healthcare
settings?
a) Cultural competency equals stronger
b) Become more competitive
c) Promotes self-confidence in individuals
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Q14) Do cultural training can possess a positive impact on enhancing the level of employee
performance?
a) Yes
b) No
c) In some situations, only
Q15) What can be some of the strategies associated with cultural training?
a) Training for a global citizenship
b) Bridging of the overall cultural gap with communication skills
c) Paying attention to differences in culture
d) Providing requisite training according to required negotiations
Q16) On the basis of your perspective, what is the contribution of cross-cultural training to
workplace performance within Philips health service?
a) Increased cultural self-awareness
b) Improved workplace communications
c) Improved services to consumers from various cultural backgrounds
d) Improved ability to work internationally
Q17) Recommend the strategies to reduce the cross cultural training issues within
healthcare setting.
Frequency Table
Q1) Are you aware about concept of cross culture training? Frequency
a) Yes 10
b) No 20
Q2) Are you having knowledge about culture of various nations? Frequency
a) Yes 13
b) No 17
Q3) Do you respect dignity and value of other staff while performing
practice?
Frequency
a) Yes 15
b) No 15
Q4) Do you think that communication is necessary to know about Frequency
10

culture of other people?
a) Strongly agree 9
b) Agree 12
c) Neutral 3
d) Disagree 3
e) Strongly disagree 3
Q5) What type of cross cultural training is given by Philips health
service?
Frequency
a) Diversified workforce 10
b) Specific country 10
c) Different practices 10
Q6) Can diversity be embedded through cross cultural training? Frequency
a) Yes 25
b) No 5
Q7) What is the need of cross cultural training in context to the
healthcare setting?
Frequency
a) Improve communication skills 10
b) Gain confidence 10
c) Wide view of other culture 10
Q8) What are some of the common challenges related with cross
cultural training?
Frequency
a) Understand the impact of cultural style 8
b) Diagnosing a suitable cultural style 4
c) Development of inclusive ways 8
d) Managing cultural diversity 10
Q9) According to your opinion, what are the effectiveness of cross-
cultural training within healthcare settings?
Frequency
a) Enable participants to develop awareness 12
b) Enhance skills and knowledge 10
c) Deal with intensity of emotions 8
Q10) Do you believe that high amount of diversity can impact the Frequency
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cultural training in a negative manner?
a) Yes 15
b) No 10
c) In some situations only 5
Q11) Does cross culture training help Philips health service in
reducing the issues related to diversity?
Frequency
a) Yes 25
b) No 5
Q12) According to you, what are the different ways through which
Philips health service can improve the cross culture communication?
Frequency
a) Embrace Agility 12
b) Facilitate Meaningful Conversation 8
c) Become Aware 5
d) Assumption of similarities 5
Q13) What are the benefits of managing the cross culture training
within healthcare settings?
Frequency
a) Cultural competency equals stronger 10
b) Become more competitive 10
c) Promotes self-confidence in individuals 10
Q14) Do cultural training can possess a positive impact on enhancing
the level of employee performance?
Frequency
a) Yes 10
b) No 15
c) In some situations only 5
Q15) What can be some of the strategies associated with cultural
training?
Frequency
a) Training for a global citizenship 5
b) Bridging of the overall cultural gap with communication skills 10
c) Paying attention to differences in culture 15
d) Providing requisite training according to required negotiations 30
Q16) On the basis of your perspective, what is the contribution of Frequency
12

cross-cultural training to workplace performance within Philips
health service?
a) Increased cultural self-awareness 10
b) Improved workplace communications 5
c) Improved services to consumers from various cultural backgrounds 10
d) Improved ability to work internationally 5
THEME 1: Aware about concept of cross culture training
Q1) Are you aware about concept of cross culture training? Frequency
a) Yes 10
b) No 20
THEME 2: Having knowledge about culture of various nations
Q2) Are you having knowledge about culture of various nations? Frequency
a) Yes 13
b) No 17
THEME 3: Respect dignity and value of other staff while performing practice
Q3) Do you respect dignity and value of other staff while performing
practice?
Frequency
a) Yes 15
b) No 15
THEME 4: Communication is necessary to know about culture of other people
Q4) Do you think that communication is necessary to know about
culture of other people?
Frequency
a) Strongly agree 9
b) Agree 12
c) Neutral 3
d) Disagree 3
e) Strongly disagree 3
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THEME 5: Type of cross cultural training is given by Philips health service
Q5) What type of cross cultural training is given by Philips health
service?
Frequency
a) Diversified workforce 10
b) Specific country 10
c) Different practices 10
THEME 6: Diversity be embedded through cross cultural training
Q6) Can diversity be embedded through cross cultural training? Frequency
a) Yes 25
b) No 5
THEME 7: There is a need of cross cultural training in context to the healthcare setting
Q7) What is the need of cross cultural training in context to the
healthcare setting?
Frequency
a) Improve communication skills 10
b) Gain confidence 10
c) Wide view of other culture 10
THEME 8: There are some common challenges related with cross cultural training
Q8) What are some of the common challenges related with cross
cultural training?
Frequency
a) Understand the impact of cultural style 8
b) Diagnosing a suitable cultural style 4
c) Development of inclusive ways 8
d) Managing cultural diversity 10
THEME 9: Effectiveness of cross- cultural training within healthcare settings
Q9) According to your opinion, what are the effectiveness of cross- Frequency
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cultural training within healthcare settings?
a) Enable participants to develop awareness 12
b) Enhance skills and knowledge 10
c) Deal with intensity of emotions 8
THEME 10: High amount of diversity can impact the cultural training in a negative
manner
Q10) Do you believe that high amount of diversity can impact the
cultural training in a negative manner?
Frequency
a) Yes 15
b) No 10
c) In some situations only 5
THEME 11: Cross culture training help Philips health service in reducing the issues
Q11) Does cross culture training help Philips health service in
reducing the issues related to diversity?
Frequency
a) Yes 25
b) No 5
THEME 12: Different ways through which Philips health service can improve the cross
culture communication
Q12) According to you, what are the different ways through which
Philips health service can improve the cross culture communication?
Frequency
a) Embrace Agility 12
b) Facilitate Meaningful Conversation 8
c) Become Aware 5
d) Assumption of similarities 5
THEME 13: There are some benefits of managing the cross culture training within
healthcare settings
Q13) What are the benefits of managing the cross culture training Frequency
15

within healthcare settings?
a) Cultural competency equals stronger 10
b) Become more competitive 10
c) Promotes self-confidence in individuals 10
THEME 14: Cultural training can possess a positive impact on enhancing the level of
employee performance
Q14) Do cultural training can possess a positive impact on enhancing
the level of employee performance?
Frequency
a) Yes 10
b) No 15
c) In some situations only 5
THEME 15: There are some of the strategies associated with cultural training
Q15) What can be some of the strategies associated with cultural
training?
Frequency
a) Training for a global citizenship 5
b) Bridging of the overall cultural gap with communication skills 10
c) Paying attention to differences in culture 15
d) Providing requisite training according to required negotiations 30
THEME 16: Contribution of cross-cultural training to workplace performance within
Philips health service
Q16) On the basis of your perspective, what is the contribution of
cross-cultural training to workplace performance within Philips
health service?
Frequency
a) Increased cultural self-awareness 10
b) Improved workplace communications 5
c) Improved services to consumers from various cultural backgrounds 10
d) Improved ability to work internationally 5
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