A Study Investigating the need and ways of cross cultural training within the health care services

MB759 Dissertation

Title - A Study Investigating the need and ways of cross cultural training within the health care
services. A study on Philips in United Arab Emirates.
CHAPTER 1: INTRODUCTION
Overview of Research
Cross cultural training is defined as training provided to staff members concerned to
cultural differences among nations. Awareness of which assists in running business smoothly
across nations. It is necessary for doing the business by consisting several cultures as well as
nations. It assists the people to learn more regarding themselves by learning regarding others.
Mainly cross cultural training promotes the self confidence in people and teams by empowering
them sense of the control over complex challenges at workplace. This contributes in enhancing
ability of staff members to understand others culture and values. The cross culture training
develops interest to understand background of staff and cultural heritage. They should be feel
better regarding own culture and same way staff should accept and also appreciate the other
culture employees. In context to healthcare sector, language barriers develop safety and quality
related issues for the LEP and Deaf and Hard of Hearing Patients. The barriers are related with
poor quality of the care in the emergency departments, high rate of the medical errors and
inadequate diagnosis communication. In regards to this, impact of the sociocultural factors,
ethnicity and race on clinical care is enhancing necessary in delivery of the healthcare. In
healthcare, its main focus on ability to be communicate in significant manner. It gives quality
healthcare to the patients from different sociocultural backgrounds. People with the chronic
situations needs health services therefore enhancing the interaction with healthcare systems. If in
case healthcare organisations and providers are not working to give competent care culturally
then patients are at more risk about having negative health issues. Minimum quality patient
physician interaction is related with less satisfaction with the healthcare.
Background of Research
The cross- cultural training is valuable to develop the productive and professional
relationship with the clients and patients. It helps in make improvement in the work relationship
among the diverse staff members. This facilitate delivery of the health as well as wellness related
services. Cultural training for the healthcare professionals focus on knowledge and skill set that
value the diversity and enhance awareness about the providers. Training helps in provide the
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facts regarding patients culture or consists complex interventions for an instance explore
potential barriers to the care and intercultural communication skills training. The cross- cultural
training for healthcare professionals helps in improving knowledge of providers and skills for
treating the patients from linguistically and culturally. This kind of training can helpful in
improve the satisfaction level of patients. In some of the circumstances, patients whose providers
are completed the training have better opinion regarding clinicals.
Rationale of Research
The rationale behind conducting present investigation is to determine the ways of cross
cultural training within the healthcare services in an organisation in United Arab Emirates. The
cross cultural training helps in enhancing the skills of employees regarding the cultural
differences. This investigation is mainly conducted in personal and professional context. The
personal context behind conducting the present investigation is that it provides the in- depth
knowledge about the concepts regarding cross cultural training in context to healthcare sector.
Other than this, in professional context, an investigator can able to determine the issues that
healthcare practitioners face regarding working with the different culture staff. Culture
awareness is developing on continuous basis as culture and people are changing on frequent
basis. It will be enhancing the research and analytical skills of a researcher and they can able to
perform the any kind of investigation in future.
Research Aim
Research aim is expresses an aspiration or intention of research study. This summarise in
single sentence what an individual hope to attain at end of investigation. An investigator should
be phrased and specific in such a manner that this is possible to determine when this has been
attained.
The aim of this research is “To investigate the need and ways of cross cultural training
within the healthcare services in an organisation in United Arab Emirates.”
Research Objectives
These explain concisely what an investigation is trying to attain. They mainly summarise
attaining an investigator wished to attain by project and gives direction to study. The research
objectives are mainly explaining what an investigation is trying to be attain. They mainly
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