Running head: EMPLOYEMENT RELATIONS Employment Relations Name of the Student Name of the University Author Note
1EMPLOYEMENT RELATIONS Part A 1. Workplace conflict is a kind of problems which should be eliminated by the managers as soon as it has been identified within a work place. The few measures of eliminating workplace conflicts are as follows Providing training on conflict resolution- the negative effect of a conflict can be reduced by trainingemployeesonhowtosuccessfullyresolveconflicts.Thetrainingalsoprovides confidence to the employees that they can successfully resolve personal and professional conflicts. Providing training on communication skills – enhanced communication skills in the employees would ensure that there is no misunderstanding and therefore a conflict situation may be identified and addressed accordingly. Developing positive work relationship in the workplace- a positive workplace relationship would ensure that there are less conflict in the workplace and the employees work in harmony Implementation of activities for team building- developing a strong team spirit within the workplace can considerable reduce the chances of a conflict Building well established communication channels- conflicts can only be addressed through propercommunicationandthereforestrongcommunicationchannelsmayhelpeliminate conflicts within the workplace. Having in place established ways of resolving conflicts such as mediation and negotiation may also eliminate conflicts within a workplace.
2EMPLOYEMENT RELATIONS 2. Methods of facilitating successful outcome from conflicts within a workplace Right Timing- conflicts are often created unnecessarily within the workplace. It is good to avoid small conflicts but leaders who avoid conflicts all the time may regret it latter. When it goes to managing conflict timing is the primary issue is timing. The best time which the mangers may choose to take an action is when they have concrete evidence that the actions of the employees may have an adverse effect on the others. This can facilitate best outcome from a conflict. Knowing the situation The conflicts can take a bad shape and result in adverse outcomes of the managers does not have proper knowledge about the situation. Knowing the limitations and boundaries of the employees would help the managers achieve successful outcome from the conflict. Respecting difference Everyone has a different culture and knowing and respecting such differences is a key for achieving a successful outcome from a conflict resolution process. Addressing the cultural aspect of the parties to the conflict can help the managers understand the party in a better way and therefore more effectively resolve the conflict. Confronting the tension It is the duty of all leaders to confront the tension head on in any conflict situation. The conflict has to be confronted before the situation goes out of hand. 3.
3EMPLOYEMENT RELATIONS How to seek input from those having grievances in the work place The input can be made by obtaining proper suggestions from the employees who are in a conflict situation. The input can be taken by showing interest in knowing about what the employees feel aboutthesituation.Thiscanbedonebycreatingacultureofhonestandopen communication. Attention has to be provided to those employee who have a non verbal nature. Feedback may also be obtained from those who are not in a conflict situation in relation to the problem A defensive approach has to be avoided at all cost while seeking such inputs Those who are facing grievances in a work placecan be consulted individually and therefore they can provide their own views in relation to the problem. Employee input helps the managers to effectively address the conflict situation , the employees who have facing problems within the work place can be asked questions in relation to the issue collectively so that a precise understanding of the issue is gained by the managers. Part B 1 Difference between operational and strategic plan Strategy plan is used to define the strategy of the organization. It is the kind of plan which is initiated before actions. On the other hand as the name denotes operations mean actions. When planning is done to make strategies for the purpose of achieving the goals of the
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