Organizational Communication and Employee Outcomes

This assignment delves into the crucial relationship between organizational communication and various employee outcomes. It examines how different aspects of organizational communication, such as feedback, recognition, and social media use, influence employee motivation, job performance, and overall workplace satisfaction. The provided articles offer insights into these connections, highlighting the importance of effective communication for fostering a positive and productive work environment.

Running head: BUSINESS COMMUNICATION
Business communication
Name of the student
Name of the university
Author note

1BUSINESS COMMUNICATION
Introduction
In the current business scenario, maintaining the motivation level of the employees is
having much importance for the business organizations. This is due to the reason that, the more
motivated will be the employees in their workplace, the more competitive advantages will be
gained by the organizations. Thus, it is important for the business organizations to initiate
various measures to enhance the level of motivation of their employees. Initiation of effective
communication tools is one of the prime measures being taken by the business organizations to
enhance the motivation level of the employees. This is due to the fact that, the more effective and
efficient will be the communication tool, the more effective will be the connectivity and internal
relationship among the internal stakeholders. Thus, requirement and expectation will be
effectively communicated. Hence, for all these reasons, Boosting workplace motivation through
innovative communication is being selected for further discussion.
Article: 1
This article is being chosen due its holistic view on the importance of the business
communication. It is being stated in this article that, initiation of the effective and innovative
communication tools will help the business organizations to enhance the organizational
identification of the employees (Maneerat, Hale & Singhal, 2005). This article is helpful due to
the fact that, two realistic organizations are being taken as example for the comparison and the
advantages of having the effective communication tools are being evaluated. Thus, this article
will be helpful in writing the report regarding effectiveness of the communication in motivating
the employees.

2BUSINESS COMMUNICATION
Article: 2
The key objective of this article is to discuss about the important of the business
communication in enhancing the organizational commit5ment of the employees. According to
this article, it is being stated that, the more effective will be the communication in the
organization, the more feedback can be generated from the employees. Thus, according to the
authors, if the employees can effectively provide their feedback, then they will feel more
motivated in their workplace, which in turn will enhance their organizational effectiveness
(Walden, Jung & Westerman, 2017). Though this article have not stated about any specific
communication tool, but the advantages that the business organizations will gain from having the
effective communication channel have been elaborated in this article.
Article: 3
This article discussed about the effectiveness of the social media in enhancing the level of
motivation for the employees in their workplace. In this article, a study is being conducted in a
public sector enterprise in Rwanda regarding the use of the social media of the employees.
Several responses are being gathered and it is being concluded that, using of social media by the
employees helps them to enhance their concentration and motivation in their workplace
(Nduhura & Prieler, 2017). Thus, their effectiveness and productivity in the organization also get
increased. This article is being shortlisted due to the reason that, it portrays the benefits of
involving the use of social media in their workplace.
Article: 4
This article states about the impact of the effective communicational channels on the
employee performance and motivation. According to the authors of this article, it is important for

3BUSINESS COMMUNICATION
the business organizations to choose and enhance the internal communication channel due to the
reason that the motivation and involvement of the employees in the organizations is being
determined by the effectiveness of the communication channel (Mikkelson, Hesse, & Sloan,
2017). Thus, this article will be helpful in determining the effectiveness of the using of
innovative and new method of business communication in the organizations. Due to the fact that,
this report will be about the initiation of the innovative communication channel in motivating the
employees, thus, this article will be helpful in concluding the report.
Article: 5
This article specifically discussed about the effectiveness of the innovative and
contemporary communicational approaches in motivating and involving the employees in their
workplace. Moreover, according to the authors of this article, innovative and contemporary
communication channels also help the business organizations in building trust among the internal
stakeholders (Rogers 1993). Thus, the more will be the mutual understanding and trust among
the employees, the more will be the effectiveness and performance of the employees in the
organizations. Hence, this article will help to prove the effectiveness of the innovative and
contemporary communicating approaches in motivating the employees in their workplace and
thus this article is being shortlisted to be used in the report.
Article: 6
This article discussed not about the impact and effectiveness of innovative
communication tools in motivating the employees, rather it discuss about the aftermath of the
employee motivation. According to the author of this article, motivating the employees through
various activities such as initiation of the innovative communication channel will help the

4BUSINESS COMMUNICATION
organization to increase their productivity with the same resources. Thus, according to the
author, employee motivation should be given more importance by the business organizations in
order to enhance the performance of their employees. This article is being shortlisted due to the
reason that, the discussion in this article will be helpful in proving the importance of initiation of
different activities for enhancing the motivation level of the employees.
Article: 7
This article discuss about the importance of using the innovative and contemporary
business communication tool in mitigating and managing the contemporary issues in the
organizations. This is due to the fact that, according to the authors, contemporary business
organizations are having diversified workforce having employees belonging from different
cultural and social backgrounds (Mao & Hale, 2015). With the change in time, various
diversified issues are being generated in the business organizations, which need innovative
approaches to overcome. Thus, it is important for the contemporary business organizations to
come up and initiate innovative communication channels to prevent the issues of generation of
the diversity related problems. This article is being shortlisted due to the reason that, it will help
to prove the importance and necessity of the innovative communication tool for the
contemporary business organizations.
Article: 8
In discussing the importance of initiation of innovative communication approaches for
the contemporary business organizations, it is also important to discuss about the potential long
term benefits of the same. Thus, this article is being shortlisted to discuss about the benefits of
the initiation of the innovative approaches of communication. According to the authors of this

5BUSINESS COMMUNICATION
article, one of the key benefits of initiation of the innovative approaches of communication is the
employee motivation along with organizational citizenship. According to the authors, the more
motivated will be the employees; the more will be the organizational citizenship towards the
organization (Brown, & Roloff, 2015). Thus, this will enable the employees to take up extra and
added responsibilities in the organization, which will in turn enhance the organizational
performance.
Article: 9
There are various types of modes of communication are being used for enhancing the
organizational effectiveness. One of the key modes of communication among the internal
organizational stakeholders is the feedback mechanism. This article elaborately discuss about the
benefits and merits of feedback mechanism for the employees as well as for the upper level
management (Cusella, 1981). According to the authors, initiation of the feedback mechanism
will help the organizations to gather the requirement and expectation from the employees
effectively. In addition, it will enable the upper level management to modify the organizational
culture and procedures. Thus, this article will be helpful due to the reason that, critical analysis
of this article will help to determine the feedback mechanism in motivating the employees in the
organizations.
Article: 10
There are various determining factors for the communication system in the organization.
In initiation of the effective communication tool in the organization, these determining factors
should be considered. This article discussed about the internal communicational factors such as
technology, organizational learning and organizational innovation. According to the authors,

6BUSINESS COMMUNICATION
these factors are important to be considered by the business organizations in initiation of
effective communication toll (García-Morales, Matías-Reche, & Verdú-Jover, 2011). Moreover,
it is also being stated that, the more effectively these factors will be considered, the more
effective fulfillment of the requirement of the employees will be possible. This article will be
helpful due to the reason that, in discussing about the communicational tools for the business
organizations, these factors should be identified and discussed.
Conclusion
The articles being discussed above in this essay will help to critically analyze the
effectiveness of innovative communication tools in motivating the employees. In addition,
analysis of these articles helped to determine the requirement and importance of initiation of the
innovative communication tools for motivating the employees. All the required aspects are being
covered in this essay with the discussion of the articles. It is being expected that, critical analysis
of these articles will help to present the report effectively covering all the required elements of
the innovative communication tools. All the articles here in this essay covered all the dimensions
such as determining factors, modes, types and impacts of the innovative communication tools in
motivating the employees.

7BUSINESS COMMUNICATION
Reference
Brown, L. A., & Roloff, M. E. (2015). Organizational Citizenship Behavior, Organizational
Communication, and Burnout: The Buffering Role of Perceived Organizational Support
and Psychological Contracts. Communication Quarterly, 63(4), 384-404.
doi:10.1080/01463373.2015.1058287
Cusella, L. P. (1981). The Effects of Feedback on Intrinsic Motivation: A Propositional
Extension of Cognitive Evaluation Theory From an Organizational Communication
Perspective. Communication Yearbook, 4367-387.
García-Morales, V. J., Matías-Reche, F., & Verdú-Jover, A. J. (2011). Influence of Internal
Communication on Technological Proactivity, Organizational Learning, and
Organizational Innovation in the Pharmaceutical Sector. Journal Of
Communication, 61(1), 150-177. doi:10.1111/j.1460-2466.2010.01530.x
LĂZĂROIU, G. (2015). EMPLOYEE MOTIVATION AND JOB PERFORMANCE. Linguistic
& Philosophical Investigations, 1497-102.
Maneerat, N., Hale, C., & Singhal, A. (2005). The Communication Glue that Binds Employees
to an Organization: A Study of Organizational Identification in Two Thai
Organizations. Asian Journal Of Communication, 15(2), 188-214.
doi:10.1080/01292980500118821
Mao, Y., & Hale, C. L. (2015). Relating Intercultural Communication Sensitivity to Conflict
Management Styles, Technology Use, and Organizational Communication Satisfaction in

8BUSINESS COMMUNICATION
Multinational Organizations in China. Journal Of Intercultural Communication
Research, 44(2), 132-150. doi:10.1080/17475759.2015.1025090
Mikkelson, A. C., Hesse, C., & Sloan, D. (2017). Relational Communication Messages and
Employee Outcomes in Supervisor/Employee Relationships. Communication
Reports, 30(3), 142-156. doi:10.1080/08934215.2017.1300677
Nduhura, D., & Prieler, M. (2017). When I chat online, I feel relaxed and work better: Exploring
the use of social media in the public sector workplace in Rwanda. Telecommunications
Policy, 41(7/8), 708-716. doi:10.1016/j.telpol.2017.05.008
Rogers, D. P. (1993). Three 'Personal' Approaches to Organizational Communication. Journal Of
Business Communication, 30(4), 479-485.
Walden, J., Jung, E. H., & Westerman, C. K. (2017). Employee communication, job engagement,
and organizational commitment: A study of members of the Millennial
Generation. Journal Of Public Relations Research, 29(2/3), 73-89.
doi:10.1080/1062726X.2017.1329737