Recruitment and Selection Process Guide

This assignment focuses on the recruitment and selection process for a restaurant manager position. It requires you to create a comprehensive job description outlining key responsibilities, skills, and qualifications. You will also need to develop interview questions designed to assess candidates' suitability for the role and establish selection criteria for evaluating applications.

Name:...........................................................................................................................Date:.............................................................................
Recruitment activities – Recruitment Schedule
Summary (including information in support of new position)
A café manager is essentially a commercially business manager, with ultimate responsibility for safeguarding the financial success of a specific outlet and
maintaining the reputation of the company. The manager is to look after the operation of the store and the production of the company. The recruitment is for the
post of the cafe manager. The recruitment is going to take place in the St. Regas hotel in Texas. The interview is scheduled in the morning form 9 A.M to 4 P.M.
The applicants are requested to come with all the educational qualification documents.
Milestone: Action and/or objective Time required Person
responsible
Budget and/or resources
(where applicable)
Short listing the CV. 1 hour Junior HR 50 dollar
First round (the initial round of interview includes the group discussion and
short listing the candidates from group discussion).
30 minutes group
discussion, 1 hour
for taking decision
regarding decision.
Junior HR 60 dollar
Screening process(only 10 candidates will be short listed) 1 hour HR manager 60 dollar
Final interview 5 minutes for each Director of the 80 dollar
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candidate company
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Appendix 3: CoffeeVille job description template
Job title: CoffeeVille café Manager
Salary: The salary of the café manager is 20,000 dollars depending on experience.
Hours: The working hours for the café manager are 42.5 hours per week. The job
holder is expected to work in a flexible manner within the opening hours of the shop,
including the weekends and the bank holidays.
Location: United States, Texas
Reporting relationships: In order to manage the Café and the optimizing the profit,
while remaining consistent with the green ethos and the focus on the community. In
order to collaborate with the shop manager, who plays a major role in providing
administrative and other general support which lies outside the busy periods and who
perform certain management duties in their absence.
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About CoffeeVille: CoffeeVille is a family-owned and run café located in Melbourne.
CoffeeVille aims to serve quality food and fair trade coffee at a city pace. The café is
currently open 7 am–5 pm, Monday to Friday. CoffeeVille has been experiencing
consistent growth in sales and numbers of customers over the last two years. This
growth has led to a need for a second floor manager who is able to manage customer
complaints, take responsibility for higher level café operations and manage staff
performance.
Purpose of position: the post holder will be expected to be flexible to the work
environment and is related to the flexibility towards the successful management of the
retail business as the café duties permit. It is related to the availability of
understudying the role of shop manager that is necessary in order to meet the current
opening hours of the shop (Recruiting Resources: How to Recruit and Hire Better
2017).
Responsibilities and Duties
To manage the daily operations of the office including organising mail, couriers,
catering and travel. Staff need to be able to use MS EXCEL confidently, to arrange
global travel and to work on their own. At the end of each working week, all catering
events for the following week must be finalised.
Responsibility 1 – to keep a track of the production of the employees. The track
should be maintained in an excel sheet.
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Responsibility 3 – the café manager should arrange for trainings of the employees in
order to motivate the employees in increase the production. They should be taught to
treat the customers. The hospitality training should be offered to them.
Responsibility 4 – the manager must look after the records of the profit of the
organization. He should implement ways to form strategies to increase the pofit.
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Responsibility 5 – to maintain the employee record and provide assistance to them
Responsibility 6 – the final responsibility is to manage the store and solve the issues
faced by the store.
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Academic and Trade Qualifications
Essential
e.g. Certificate in Office Administration
Desirable
e.g. Advanced Excel course
Certificate in accountancy. Should have good knowledge of computer and
advanced excel and PowerPoint knowledge.
Work Experience and Skills
Essential
e.g. Minimum two years general administration/
reception experience
Desirable
e.g. Experience working within a manufacturing
environment
Minimum three years as a store manager. Experience working within a hospitality industry
like any restaurant.
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Personal Qualities and Behavioural Traits
Essential
e.g. Written and verbal communication skills
Desirable
e.g. Attention to detail
Should have good communication skill in
English and written skill.
Must have good presence of mind.
Employee name:.................................................................
Signature:............................................................................Date:...................................
Manager name:...................................................................
Signature:............................................................................Date:...................................
Performance review period: first three months
Next review date: next three months
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Appendix 4: Job Advertisement template
Selected advertising channel/s
Newspaper classified and cafe window
 newspaper classifieds
 classifieds online
 Facebook
 café window
 café noticeboard
 industry
newsletter
Reasons for selected advertising channels:
It can reach to maximum amount to people. It is the advertisement of the recruitment of the cafe
manager therefore, the advertisement in the cafe window is effective.
Job ad – Café Manager
CoffeeVille café Manager
United States, Texas
The salary of the café manager is 20,000 dollars depending on experience.
After 20 days of the issue of the application
It is related to the availability of understudying the role of shop manager that is
necessary in order to meet the current opening hours of the shop (Recruiting
Resources: How to Recruit and Hire Better 2017).
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The café manager plays a major role in providing administrative and other general
support which lies outside the busy periods and who perform certain management
duties in their absence.
Should have good knowledge in accountancy, excel and good communication skill in
English and must have good writing skill.
Please email your confidential CV to <miss stephens, hr manager> at
<[e-mail]> for further information.
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Appendix 5: Interview guide template
Job title: Café Manager
Date and time of
interview:
6th November, from 9.A.M to 4 P.M
Selection panel: Hr manager, director of company
● Each member of the panel should make notes (on a separate sheet) and score each applicant. Scores should then be added up and used
when making a decision.
● The panel should also decide which questions will be asked by each member of the panel.
Scoring – applicant’s answers should be scored as follows:
0
No answer given or answer
completely irrelevant. No examples
given.
2
Some points covered, not all relevant.
Some examples given.
4
Good answer. Relevant
information. All or most points
covered. Good examples.
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1
A few good points but main issues
missing. No examples/irrelevant
examples given
3
Some points covered. Relevant
information given. Some examples
given.
5
Perfect answer. All points
addressed. All points relevant.
Good examples.
Weighting – questions can be weighted 1 (low importance) or 2 (high importance) to reflect their overall importance to the position.
Questions and weighting
Question
categories
Questions
<Complete in Assessment Task
1>
Applicant’s responses Weight
(1-2)
Score
(0-5) Total
Work
history
1. do you have any past
experience as a manager?
Yes I have. I was the store manager of a leading
restaurant and had good rating while leaving the
restaurant.
2 4 6
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Question
categories
Questions
<Complete in Assessment Task
1>
Applicant’s responses Weight
(1-2)
Score
(0-5) Total
2.
Education
and training
3. How much do you know about
hospitality and customer service
as this industry is all about
customer service?
I have worked in the similar industry therefore I
have training for the following job
1 3 4
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Question
categories
Questions
<Complete in Assessment Task
1>
Applicant’s responses Weight
(1-2)
Score
(0-5) Total
Personality,
motivation
and
character
The field is always changing. As
such what has been done with
regards to personal development
when it comes to the position of a
restaurant manager?
The manger must always motivate his employees to
produce better work.
2 4 6
5.
Total score (skills and knowledge) 16
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Follow up questions Applicant answer Weigh
t
(1-2)
Score
(0-5) Total
How much notice do they have to
give?
The notice period of one month should be served.
2 3 5
When can they start? They can start after a month 1 3 4
. How well can you handle the
pressure?
I am habituated in handling pressure
2 4 6
Why do you want to work with us? This company is a leading café company. It is a pleasure to work in
for this company. 2 4 6
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Total score (additional) 21
Referee contact details:
The contact details of the person to refer.
Now give the applicant an opportunity to ask any questions that they might have and answer them.
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If you have quarry you can ask us. It might consist of the profile of the company and the organization.
Ending the interview:
● Thank the applicant for attending the interview.
● Let them know what happens next i.e. when you will be making your decision and how you will be letting them know the
results (applicants who have attended the interview should be made aware of your decision either way).
Thank you for investing so much of your valuable time while attending the interview. We shall let you know the progress soon. We need to talk to the
related person for final decision.
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References
Bc.edu. 2017. "New Employee Departmental Orientation - Human Resources - Boston
College". Bc.Edu. http://www.bc.edu/offices/hr/newemployees/new-resources/eo-new-
spvr.html.
Ed.ac.uk. (2017). Cite a Website - Cite This For Me. [online] Available at:
https://www.ed.ac.uk/files/atoms/files//sample_programme_content.doc [Accessed 16 Nov.
2017].
Elbowspace.com. 2017. https://www.elbowspace.com/FRHformexample3.
Employment Contract for Restaurant Manager, Sample Employment Contract for Restaurant
Manager. [online] Available at: http://www.contractstemplates.com/employment-contract-
for-restaurant-manager.html [Accessed 16 Nov. 2017].
Interview, 1., Interview, D., Success, J. and Ones), T. (2017). Cafe manager interview
questions answers. [online] InterviewQuestions247. Available at:
http://interviewquestions247.com/2013/11/cafe-manager-interview-questions-answers.html
[Accessed 16 Nov. 2017].
monster.com. 2017. "Check Out This Example Of A Letter Declining A Job Offer.". Monster
Career Advice. https://www.monster.com/career-advice/article/sample-letter-declining-job-
offer.
Recruiting Resources: How to Recruit and Hire Better. (2017). Job Descriptions: Job
Description Templates and Examples. [online] Available at:
https://resources.workable.com/job-descriptions/ [Accessed 16 Nov. 2017].
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