........................................................................................................................................................................................................

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Appendix 2: Recruitment schedule
Name:.......................................................................................................
........ Date: .......................
Recruitment activities – Recruitment Schedule
Summary (including information in support of new position)
CoffeeVille a family owned and operated café in Melbourne has been
experiencing a steady growth in its sales and the number of customers it services.
To keep up with this growth, the organization seeks to recruit a second floor
manager who will help aid the organization to effectively handle its growth. The
second floor manager will need to be able to handle customer complaints, take
charge of higher level operations in the café and the management of staff
operations. He/she will be responsible for aiding the current manager Joe Beflone
who works only for four days a week. To capitalize on the growth, the café’s
owner ( Emma and Rufus) seek to increase its days of operation from the current
five days a week to 6 days a week. This means the café will operate from Monday
to Saturday and as such the new manager should be able to work for the 6 days.
The owners and Joe all have their own specifications on the skills that the new
manager should poses. However a key commonality between their requirements
for the new manager is that he/she should have the qualifications that are
necessary for the management of a small business. It is also noted that the owners
and manager have different opinions with regard t how they will advertise for the
position. Emma prefers that advertisement for the position be conducted through
word of mouth and on the shops window so as to keep the cost of advertising low.
Rufus prefers getting applicants through referral programs and Joe would prefer
advertising for the position in the café’s Facebook page. It is also evident that the
three have varied opinions with regard to the recruitment and interview period.
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 1 of 24

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Milestones: Action and/or
Objectives
Time
Required
Person
Responsible
Budget and/or
Resources
(where applicable)
Standardize and prioritize the
recruitment requirements of
Emma, Rufus and Joe
1 week Recruitment
agent
Excel spreadsheet
to list the different
requirements for the
position
Create an advertisement for the
position containing the
standardized requirements.
3 weeks Recruiting
agent Computer
Post the advertisement in a
suitable medium for the target
applicants
2 weeks Recruiting
agent <$500
Set interview dates for the
applicants 1 week Recruiting
agent Scheduling tools
Recruit a new manager that fits
the requirements 1 week Owners
Appendix 3: CoffeeVille job description
template
Job title: Floor Manager
Salary: The salary for the position is $24.50 per hour for a full time work week of
38 hours. This makes the total weekly salary $931.
Hours: The manager is expected to work full time work week of 38 hours
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 2 of 24

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Location: Melbourne
Reporting relationships: The second floor manager will report directly to the
first floor manager and the owners of the establishment. He will ensure that good
customer relations are maintained and that there is a good relationship between
the staff members at different levels of the organization.
About CoffeeVille: CoffeeVille is a family owned and operated café that is
located in Melbourne. The café’s objective is the provision of quality food and fair
trade coffee at the pace of the city. From a analysis of the facts on the company
it is evident that one of the primary values of the company is the provision of
high level customer service. The organization also has a customer centered
organizational culture in which it seeks to satisfy the needs of the clientele base.
Purpose of position: The position on offer at the café is that of a floor manager.
The purpose of this position is the management of customer complaints,
assumption of the responsibilities for the higher level operations at the café and
the management of staff performance. The responsibility of managing staff
performance and customer complaints will help the café to attain its objective of
expansion. Highly satisfied customers will result in an in increase in the clientele
base of the organization thereby allowing for expansion of the café.
Responsibilities and Duties
Responsibility 1 – To serve as the lead customer service contact for the
café and take charge of answering customer questions, welcoming customers
and other communication matters within the organization, the new manager
needs to have effective customer communication skills that will enable him
communicate effectively with the customer base..
Responsibility 2 – To order for any supplies that will be needed by the
organization, the individual needs to have effective knowledge of Microsoft excel
and inventory management.
Responsibility 3 – To effectively manage and motivate the staff working for the
organization, the individual needs to have leadership and management skills that
will enable him or her organize the workers. The leadership and management
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 3 of 24

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
skills will also be required if the individual is to be able to maintain the
organizations inventory and manage vendors
Responsibility 4 – At the end of each week the manager will need to conduct an
inventory check of the available stock so that he can be able to effectively
manage the inventory at the café. He should also ensure that the workers clean
and organize the café at the end of every business day.
Academic and Trade Qualifications
Essential
e.g. Certificate in Office
Administration
Desirable
e.g. Advanced Excel course
Certificate in management
Certificate in office
administration
Advanced knowledge in Excel
course
Certificate in Communication
Certificate in conflict management
Training as barista
Work Experience and Skills
Essential Desirable
e.g. Experience working within a
manufacturing environment
Minimum two years experience in
staff management and one year
experience in performance
appraisals.
1 year experience in customer
relations
Experience working in a café
Social media savvy
Bilingual skills
Experience in policy development
and implementation
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 4 of 24

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Personal Qualities and Behavioural Traits
Essential Desirable
Computer skills
Written and verbal communication skills
Ability to work in a team
Attention to detail
Ability to manage conflict within the
organization
Coffee preparation
Employee name:.............................................
Signature:.......................................................Date:.........................
Manager name:..............................................
Signature:.......................................................Date:.........................
Performance review period: Every 6 months
Next review date: 12th December 2018
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 5 of 24

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Appendix 4: Job Advertisement template
Selected advertising channel/s
<Tick selected channel/s for advertising position>
newspaper classifieds
classifieds online
Facebook
café window
café noticeboard
industry newsletter
Reasons for selected advertising channels:
The reason for selecting Facebook as an advertising medium is because it is
cost effective and will allow the organization reach applicants from a
diverse demographic. Individuals who are already employees at the café
and those who are not will be able to read the advertisement in the
Facebook page and in so doing get the opportunity to apply for the position.
The use of Facebook as an advertising medium also allows for the
organization to only target individual who are interested in the coffee
business as they are the ones who are most likely to be linked to the café’s
webpage
Job ad – Café Manager
● Café Floor manager
● Melbourne
● $24.50 per hour
● 24 March 2018
● Growing together in the delivery of quality service to a diverse customer
base
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 6 of 24