Negotiation Skills: Reflecting, Describing, and Developing

This study reflects on negotiation skills, describes the experience of exercising negotiation skills in an internship, and develops a checklist for negotiation. It explores key elements of negotiation skills and evaluates personal performance.

Negotiation

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1. Reflecting on the skills............................................................................................................1
2. Describing experience of exercising negotiation skills in internship......................................1
3. Literature review.....................................................................................................................2
4. Develop a checklist.................................................................................................................2
5. Reflecting on own performance..............................................................................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Negotiation skills are referred to as qualities where the two or more parties tends to ambit
a compromise. This study tends to reflect on negotiation skills. It will also determine key
elements of the skill and set specific standard of performance. It will further develop a checklist
and judge the performance.
MAIN BODY
1. Reflecting on the skills.
As per Gibbs reflective model, Negotiation skill is very crucial as it helps in building
effective relationship where individual aids to reach a valid conclusion despite of the various
differences in the interest. Negotiation skills are very essential to avoid future conflicts and in
turn focuses on improving the performance of the individual (Corken and McGreevy, 2016).
There are several traits associated with the negotiation skills which mainly includes effective
verbal communication, rapport building, teamwork, collaboration, reliability, problem solving,
assertiveness, dealing with difficult situations, decision making, reduction in misunderstanding,
listening, etc. This in turn is very useful in carrying out certain task with utmost accuracy and
efficiency. As per Gibbs reflective model, I have reflected that, I tend to posses all these
negotiation skills which in turn is beneficial for me to ambit a compromise (Li and et.al., 2018).
This helps me in taking into consideration the viewpoints of various parties in order to reach a
valid conclusion.
2. Describing experience of exercising negotiation skills in internship.
It was a great experience to implement my negotiation skills at the workplace which in
turn helped me in solving various problems and reaching valid conclusive points. I have further
developed my negotiation skills by practising my theoretical knowledge in internship. As per
Gibbs reflective model, I have negotiated with the customers in relation with the price and also
in relation with the terms of sale. This in turn has improved my negotiation skills in practical
aspect. As per Gibbs reflective model, I have also experienced workplace conflict which is
mainly associated with the disruption to productivity, excessive employee turnover, etc. in order
to resolve such conflict, I focused on clarifying the guidelines of the company by effectively
understanding the job responsibility and guidelines of the company (Nguyen and et.al., 2019,
May).
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3. Literature review.
Corken and McGreevy, (2016) sought to analyse the fact that, negotiation skills is mainly
associated with the qualities where the two or more parties tends to ambit a compromise. The
key elements of negotiation skills is mainly associated with the communication, interest,
legitimacy, options, relationships, commitment, etc. Element of relationship is associated with
the addressing conflicts and differences, building and maintaining good working relationship,
individual being trustworthy and respectful attitude. Xu, (2019) sought to analyse the fact that,
communication skills in negotiation is mainly associated with the active listening, clarification
and probing skills and integrative framing skills. Getting commitment at the end is an effective
element of negotiation skills. Carrell, (2016) argued that, a good negotiator tends to be more
patient and must be an active listener which in turn tend to focus on reaching valid conclusion.
Interest is considered to be an effective element where the performance and the standards can be
met by articulating the interest and concerns of both the parties and also by identifying the
community interest together. Providing with alternative solution is considered to be an effective
measure which in turn helps in meeting the satisfactory goal of the company. Li and et.al., (2018)
established the fact that, legitimacy is an effective measure where the individual tends to focus
on fairness which in turn helps to improve the performance and meeting the set goals and
objectives. McAndrew, (2016) determines that, relationship is one of the core element of the
negotiation which in tends to focus on determining how aggressive can someone be on specific
issues, how important is the relationship is with the other party and reputation. The negotiator
must focus on gaining confirmation from the party and in turn gain a buy in which helps in
gaining better solution to the problem.
4. Develop a checklist.
Activity Checklist
Formation of negotiation team.
Developing legitimacy skills.
Addressing conflicts and differences.
Active listening, clarification and probing
skills
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Leading negotiation and facilitating discussion.
Meeting valid conclusive point by
understanding interest of both the parties.
5. Reflecting on own performance.
As per Gibbs reflective model, I have evaluated that, I have effective communication and
negotiation skills which helps me in handling all the situation of the par ties and meeting set
targets with utmost accuracy, efficiency and reliability. I have effective legitimacy skills which
in turn helps me to focus on fairness in order to improve the performance and meet the set goals
and objectives of the company (Zohar, 2015). As per Gibbs reflective model, I have also
evaluated that, I tend to focus on effectively understanding the interest of both the parties which
helps in meeting to a valid conclusive points. It was very interesting for me to lead a negotiation
which in turn helps in facilitating a discussion. This helped me in boosting up my confidence
which in turn helps in finding the best solution to a particular conflict. As per Gibbs reflective
model, I have evaluated that, in order to improve my negotiation skills I need to develop an
effective negotiation team which helps in meeting the set objectives. As per Gibbs reflective
model, I also need to develop skills like active listening which helps in better understanding of
the interest of the other party. I also need to develop effective communication skills in order to
have better open ended questions with the parties (Five Key Components of Effective
Negotiation, 2018).
CONCLUSION
This study concludes that, negotiation skill is very crucial as it helps in building effective
relationship where individual ambit a compromise. This study determines key elements of
negotiation skills which includes communication, relationships, interest, legitimacy, options,
commitment, etc. this study states that, negotiation helps in meeting valid conclusive point by
understanding interest of both the parties.
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REFERENCES
Books and Journals
Carrell, M.R., 2016. Public Sector Negotiation: A Real World Integrative Case. Business
Education Innovation Journal, 8(2).
Corken, R. and McGreevy, P., 2016. Good negotiation and land-use planning: the status of
negotiation in the NSW planning profession. Australian Planner, 53(3), pp.201-210.
Li, X and et.al., 2018. Business Negotiation based on Extenics. Procedia computer science, 139,
pp.521-528.
McAndrew, I., 2016. Negotiation. In Encyclopedia of Human Resource Management. Edward
Elgar Publishing Limited.
Nguyen, T.Q and et.al., 2019, May. Educational Mobile Apps for Negotiation: Evaluation and
Design Criteria for Curriculum Designers and Developers. In 2019 IEEE Canadian
Conference of Electrical and Computer Engineering (CCECE) (pp. 1-4). IEEE.
Xu, D., 2019. Research on New Model of Business English Negotiation Talent Cultivation
Based on Flipped Classroom Mode. Open Journal of Business and Management, 7(4),
pp.1577-1585.
Zohar, I., 2015. “The Art of Negotiation” Leadership Skills Required for Negotiation in Time of
Crisis. Procedia-Social and Behavioral Sciences, 209, pp.540-548.
Online
Five Key Components of Effective Negotiation. 2018. [ONLINE]. Available
through:<https://blog.blackswanltd.com/the-edge/five-key-components-of-effective-
negotiation>
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