Operating Performance Management Programme: Challenges and Ways to Overcome Them
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This paper discusses the challenges faced by global organizations in operating performance management programmes and suggests suitable strategies to overcome them. Theoretical perspectives such as leadership, motivation, change management, and managing diversity are discussed. The challenges include overall company vs. specific area, standard vs. customized performance, uniformity of data of performance, environmental variations, performance criteria validity, time and distance variations, varied levels of maturity, rater’s competence, and rater’s bias. The methods to address these challenges include transferring performance management to local heads, using multiple performance criteria, using technology, and training raters.