Operation and Project Management: PDF
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Added on 2021-04-22
Operation and Project Management: PDF
Added on 2021-04-22
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Running head: OPERATION AND PROJECT MANAGEMENTOperation and Project Management: John Lewis Improves Online Customer Experience withOracle CommerceName of the student:Name of the university:
1OPERATION AND PROJECT MANAGEMENTTable of ContentsIntroduction......................................................................................................................................2P1.A. Operation Vs Operations management..................................................................................21.1 Operation as a concept and Function Vs management as strategic oversight...........................2P1.B. Operation as a concept...........................................................................................................41.2.1 Different approaches to operation management.....................................................................4P2: Preparation of a Continuous improvement plan for John Lewis Partnership............................6P2.A. Improvement of the effectiveness and efficiency of operation management........................62.1 Policies and processes for cost reduction and quality improvement.........................................62.2 Continuous improvement in terms of lean principles within continuous improvement cycle..7P2.B: Improving quality..................................................................................................................8Defect reducing through Kaizen concept and process reengineering..............................................83. Part 3A: Project Life cycle planning...........................................................................................8P3.A.1. Phases and activities of project life cycle...........................................................................8P3.A.2. Project plan to develop the business.................................................................................10P3.B The theories and practices of project management...............................................................114. Part d: Effectiveness of PLC in application to the chosen project............................................12P4.A. Impact of project alongside a detailed analysis of the application of Project Life Cycle...12P4.B. Performance measurement for John Lewis Partnership......................................................12Conclusion.....................................................................................................................................13References......................................................................................................................................14
2OPERATION AND PROJECT MANAGEMENTIntroductionThis report depicts the importance of developing an appropriate E-commerce platform forJohn Lewis Partnership, headquartered in London (based in UK). With the successfulimplementation of the platform the company will be able to obtain high commercial benefits andcompetitive advantages as well (Galvan-Cruz et al. 2015). The company is currently focused onimproving its Ecommerce platform, from their online experiences. The improved securityservices of the company will give enhanced searching capabilities and positive resultant as well. Though the first E-commerce platform was developed by the company in the year of2012, but due to lack of managerial aspects it fails to meet customer commitment. In order toimplement the project on “Development of Oracle Commerce in john Lewis partnership” theproject life cycle and simultaneous continuous development plan that has been considered areelaborated in this report. Apart from this, different theories, business practices and time scheduledesigned for developing this project are also effectively discussed in this report. P1.A. Operation Vs Operations management1.1 Operation as a concept and Function Vs management as strategic oversightBusiness operation is referred to as a set of business functionalities; those are essentiallyrequired to be adopted by different business organizations to meet the requirements of theconsumers. Every those functions take places in an organization required proper operationalsupport to run the business successfully (Serrador and Pinto 2015). For example it can be saidthat, the business operation of a telecommunication company varies from the operation of a retailcompany. John Lewis Partnership, a well known retail store use Oracle E-commerce platform for
3OPERATION AND PROJECT MANAGEMENTtheir consumers to make the online marketing approach beneficial. Different elements of thecompany those can be analyzed with the help of various operations include process, staffing,location and equipment or technology. Operation is somewhere different from operation management. It can be said that withthe help of operation management, the business operations can be managed accurately. Theoperation management is an art or science that can transform ideas into beneficial businessactions (Walker 2015). In the competitive market, cost efficiency, customer responsiveness,operational flexibility has become a crucial part to be managed properly. John Lewis Partnershiphas different business operations and at the same time those operations are managed by OracleE-commerce platform. There are different approaches that help to manage business operations effectively. It canbe said that, John Lewis Partnership, also utilized different functional and motivational activitiesto meet the requirements of the consumers. Operation is concept whereas; management is astrategic oversight. Operation management is a process that helps to create values for differentcompanies and their consumer’s need (Schwalbe 2015). This process allows the inputs such asresources, materials, services to transform. On the other hand the management strategies includedifferent components under consideration. The hierarchical approach of management strategy has some levels. It helps to define theresponsibility and roles of the general managers and executive managers. The other influencingcomponents are operating strategies, corporate strategies, business strategies and also functionalstrategies (Turner 2016). As the business strategies and processes keeps on changing thus,certain guidelines should have to be followed by John Lewis Partnership to utilize the most
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