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Operational Management in Aviation

   

Added on  2020-06-04

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Operation Management
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INTRODUCTIONOperation management plays significant role in success and failure of the company.Reason of selecting aviation industryApart from this, clients of the cited firm are not being communicated properly by thecustomer service departments. Delay in flight and unscheduled flight arrangement are the majorissues that is recently faced by Norwegian company. These are the reasons that impact on overallbrand image of the firm. The main purpose of selecting this aviation firm is to identify the routcause of these operational issues and suggest strategies to improve operational efficiency of thebusiness unit. Aviation industry is not performing work effectively, as in the case of AmericanAirline one amputee passenger was kicked off and arrested due to misbehaviour of the flightattended. Later on airline has accepted that passenger was not in fault. Apart from this, there aremany cases occur in the aviation industry where companies do not perform operations well andmisbehave with the customers that is why this industry has been taken into consideration. History, structure and activity area of the firm In the year 2011 BA has merged with Iberia and has created International airline group.American airline case of amputate man and easy jet case of needless visa are the most popularcases where companies have not performed their operations well due to which consumers havegetting affected. Cont....It has various departments such as planning, investments, commerce, ground operation,flight operation, finance, human resource etc. All these divisions perform their duties separately. Activity area
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