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Operational Management in Aviation

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Added on  2020/06/04

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AI Summary
This assignment delves into the challenges facing Norwegian Airlines, particularly concerning operational efficiency and customer service. It examines historical context, organizational structure, and specific issues such as flight delays, luggage mismanagement, and employee misconduct. The goal is to identify root causes of these problems and propose strategies for improvement based on principles of Total Quality Management (TQM) and lean production.

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