The assignment provides a detailed analysis of operational management in Asda, discussing external factors such as economic conditions, politics, environment, goodwill, resources, and product prices. It also examines the role of leadership approaches in managing these factors to achieve competitive advantages.
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Operation Management
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Illustration Index Illustration 1: Function of management...........................................................................................2 Illustration 2: leadership approaches...............................................................................................4
INTRODUCTION Operation management refers as an area that is liable for overall management and design of products and various services. The main target of this management is to fulfil all strategic goals of the company (Albrecht and Dasigi, 2016). In this context, there is a company Asda, which is situated at Leeds, West Yorkshire, England. It is a retail company and includes many groceries; financial services and general merchandise. In this report, roles and responsibilities of leaders and managers are describes and further, it will refer various approaches of operation management that are used in the store department of this company. Lastly, it covers internal and external factors that will influence business activities and operations. TASK 1 a) In every company, there are many managers for various departments and also several leaders who handle their team to manage all activities and tasks in accordance to achieve goals and targets of that company (Ando and et.al., 2018). In this context, the manager performs various tasks for achieving the departmental success. The leaders perform their responsibilities in order to cover up various complicated situations. In addition to this context, the meaning and roles of leaders and managers are as follows: Managers –It is a person, who conducts various task and activities. He or she also makes plans and strategies to fulfil the organisational goals and targets. The manager is maintained control and manage all activities of that particular department and gives different tasks to employees so that they achieve the aim of that department. Every sector of Asda has many managers and they make new plan and strategies to maintain the control over on the organisation. Leaders –Leader is a special person who has a team with many members and they work together for achieving the organisational goals and objectives. The entire team members have sufficient skills and by using this, an organisation achieves desired targets and goals (Anvari- Moghaddam and et.al., 2016). The leader is a person who manages staff member and employees inordertoachieveseveralcompetitiveadvantages.Theleaderhascommunicationand leadership skills for solving conflicts and issues which can be raise in his or her team. ManagersLeaders 1
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Managers are depended on the organisational structure and they are delegates about their work Leadersprovidesdirectiontotheirteam members Manager makes a planThe leader is able to develop the vision Managers are followed the company's rules and policies Leaders are follow his or her own instinct They deal with technical dimensionIn this case, they deal with people's aspect in any organisation They evaluate many people by their personal information and performance They evaluate an individual by his potential and work efficiency. Management is a reactive processIn this context, leadership is proactive They have management skillsThey have leadership skills b) In every company, there are various managers for every department who manage their work according to their staff members. Many organisations follow their own principles and their managerworksaccordingtotheirskillsandabilities(Bahmani-FirouziandAzizipanah- Abarghooee, 2014). In this context, there is a person named is Henri Fayol who was born in 1841 in Istanbul and he was an engineer and worked in a large mining organisation at France then he was eventually become the director of that company. There were more than 1000 people who worked under him. He noticed that there may be some departments in the organization that are commercial, technical, financial, security, operational and managerial. Fayol described 6 major functionsofmanagementthatareForecasting,Planning,Organizing,Commanding, Coordinating,Controllingbutvariousbusinessstandardsandscientistsappliedonlyfive functions. These five main functions describes as follows : 2
Planning –It is very important task to accomplish by every manager in his or her related department. It is very complicated and difficult work to manage all departmental activities(Deihimi,ZahedandIravani,2016).Planningmeansallthingswillbe conducted in the future, is decided in present and makes whole procedure about accomplishment of it. Planning is a special process which is connected with respect to time and implementation with effectively and efficiently. Organising –It is the important task for conducting and managing all employees with respect to work and this will useful for every manager for their management. This is the function complete well, if it is well organised. It means requirement of proper staff, capitalemployedandrawmaterialsforproductionofvariousoutputs.Inany organisational structure, there are a good division of various tasks and functions that are crucial. Directing –It is a special task, which is conduct by the manager for give various commands to their employees and give inspiration to his or her staff members so that they all work properly in the prescribed manner in order to achieve the desired targets 3 Illustration1: Functions of management (source -Functions of management. 2014)
and goals. These orders are given for clear working instructions and it will helpful for employees so that they all know what exactly they do. Coordinating –This kind of activity is done by the manager when all tasks are harmonized and by using this the company work its business activities better than others. In this context, positive influence of staff members is important (Jin and et.al., 2015). It is the aim of discipline and stimulating motivation within the team and this is used in the success of the particular company. Controlling –This task maintain control over on the team members in the right way and all the employees done their work according to the manager's order. The manager uses this technique for maintaining control over staff members and his or her team worker. c) 4 Illustration2: leadership approaches (source – TBAE 2018)
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Leader is a special person of a company; he conducts various tasks and he leads his team. The best leader always inspires his team members and him or she accomplishes all work with the help of all employees (Kavousi‐Fard, Niknam and Baziar 2015). The various functions of leaders of Asda Company are divided into different categories and he or she performs such functions in the proper way. The leadership is a special post in the company and it is leads and control the team and his or her group. In accordance with this, there are many authors and scientist who provides various approaches and theories which are too much helpful in their work. The management team of Asda and their leaders follow such theories are as follows : Situational leadership theory –In this type of theory, the leaders can control every complicated situation and they are able to work in different situations and their work also good. This theory gives by the Ken Blanchard and Paul Hershey in 1969 with their skills and abilities. This theory states different type of conditions and situations, the leaders can use this as the business tool for solving various conflicts and issues. Contingency leadership theory –To become a successful leader, he or she can use this theory in his or her work to get best results. This is a unique technique for solving various types of problems that can generate in the organisational environment (Keahey Riteau and Timkovich, 2017). This is useful for every leaders and for their organisation. The management of the Asda company uses it for their leaders and the leaders are also work properly and their team members are able to achieve the competitive advantages. System leadership theory –This is a different theory for applying in various situation and it is a systematic approach. The company Asda and its leaders use this as to maintain the control the whole workings of his or her team. This will help in communication process and by using this a leader can understand the future targets and aims. For this reason he would able to achieving them in the given time frame (Luo and et.al., 2017). The system leadership approach also use for improving the staff abilities and their skills in accordance to reach at certain height of success with effectively and efficiently. TASK 2 1. ProductionProcessinthemanufacturingcompanydealswithcontrollingand developing various products and services in the management process.It is a systemthat 5
implement various process and techniquesin order to convert of raw materials into finished products(Albrecht and Dasigi, 2016).Operational management of a business consist of many approaches and plan essential in fulfilling the organisational aim and targets.These strategies play crucial role cost minimization which will result in increase profits. In production house, raw material and various inputs are used in combination with labour power.Raw materialsare manufactured and modified using plant and machinery and output received in a form of finish goods.It is necessary in maintaining healthy environment of the organisation and increase productivityinordertoachievedesiredtargetsandobjectivesofthefirm.Operations management approaches which are used is the Asda are as follow: Six sigma approaches – It is a effective technique, this is essential for providing useful guidelines for work to achieve the target and if the above is approved management team it becomes organisation (Ando and et.al., 2018). Management uses this technique in managing all events of the organisation and the improving the weak points. Itmeasures performance of workers according to the benchmark set and optimallyutilize in various resource of business.Asda is capable of implementing this technique to improve the business process and achieve desired goals on time.It is essential for enhancing the quality of products and it is beneficial in the minimising of defects and errors from process. It will result in time saving and reducing the production cost. Lean production approach – This approach is used by organisation to minimize the wastage of resources. This technique implemented by various department in the Asda company(Anvari- Moghaddam and et.al., 2016).Specialist and skilled managers use this policy in the best possible manner to get best and desired outcome. It is beneficial for both entrepreneur as well as for stakeholder. Earlier Lean approach was used by manufacturing department but currently this is used for various factors like Lean Engineering, Lean office and Lean Developments. Further, the various approaches of operations management in product base industry are like Just in Time, Kanban Kaizen and in order to make the best products this is utilised in several process. In the service industry, the Agile development approach is use for delivering quality products and better services(Bahmani-Firouzi and Azizipanah-Abarghooee, 2014). 6
2. In the Asda company consist of different managers like store manager control and coordinate all activities related to warehouse which is essential in operational management. In order to get desired achievement they plan manager plan their schedule in advance and work according to it. The store manager distribute the daily target between employees and team members to avoid the confusion. Each departmental manager should develop plan and different strategiesforachievingtheirdesiredtargets(Deihimi,ZahedandIravani,2016).itis responsibility of manager to maintain positive working environment of store department this assure that employee work in a desired manner.They must be aware about the customer's wants, needs and develop products to satisfy their demands. This help in maintaining the brand image and goodwill of the business in front of the potential buyers.Manager on the basis of their observation identify the needs andrequirements ofstaff member.The knowledge and experience of managers help in identifying the current trends and fashion.It is essential in designing of new products and delivering quality services.Management must implement innovative ideas to fulfil the requirement of their clients.Business can increase sale and profits by modifying the existing products according to the specification provided by customer's. In order to achieve growth and development management must utilise effective techniques in the business process. Development of creative products grab the attention of buyers which help in capturing of market share.Store manager of Asada company perform have many duties and responsibilities within the organisation and his or her role is describes as follows: Management of different equipment’sIt is an essential liability of the store manager that he or she should manage all assets and appliances which are uses in the production process. This is a basic role of the manager and he would liable for arranging all equipment’s in the right way. Making new market strategiesIn every company, the store manager makes new plansandstrategiestoachievecompetitive advantages in the target market. Cost optimizationIt is an essential for earning more profits and this task should conduct by every manager (Jin and et.al., 2015). It is a basic need of every organisation 7
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that makes more revenue and this is possible only by reducing the cost. Recruiting and handlingThis is also an additional work of the manager becauseinsomesituationthereareneedsof manpower or labour. Maintain the sales environmentFor increasing sales, the manager makes various plansandstrategiesforachievementofdesired turnover and success. Inventory holdingIn the production department, this is an essential task for handle types of bulk stock and also manage the transportation service. Manage the budgetInthecompany,everydepartmentgetcertain amountoffundforutilizeinmanyexpenses (Kavousi‐Fard, Niknam and Baziar, 2015). It is the duty of the store manager that he or she manages their budget according to the fund. 3. Operations management isconsidered to be the completeadministration of organisational practice& which produceshighest range of aptitude possiblefor the organization. This department is purely focuses on the production of various services and products in the prescribed manner. In any organisation, there are many departments and the management of operations helps in each and every department to attend the several business activities. The management team is capable for manage all activities related to business and they also liable for managing the operationsrelatedfunctions(KeaheyRiteauandTimkovich,2017).Intheoperation's managementthesethingsareincludeslikedesigning,overseeing,controllingthewhole procedure of redesigning and production of the particular products and service. The Asda company has many activities related to the operating various functions and its management team accomplished it with effectively and efficiently. In this company, there are many departments and major importance of the operation's management in such, as follows : 8
1.In accounting department –The operations activities is too much useful in this departmentbecausebyusingvariousmethodsandstandardsinthisaccounting department, it operates its tasks smoothly and working environment also maintain (Luo and et.al., 2017). In addition to this context, the payroll is easygoing to handle and also the predictable cost can measure. This department also maintain its proper bills and payment system so that the employees can work in better environmental situation. 2.In human resource department –This department is capable to make new plans and predictions about the requirements of their staff member and employees with the help of operation management. The manager of this department can use several methods for training and development of new entrants and trainees. By using this management, it will become easy to fill the vacant post and its cost is also decreased level (Mohammadi, Soleymani and Mozafari, 2014). To develop employees capabilities and skills, it is the best management which should be in every organisation in order to achieve desired goals and targets. 3.In legal formalities– For every company, it should necessary to fulfil all requirements of the legal structure of that particular country in which the company is situated. For all activities of legal division, the operation's management is too much necessary for fulfilment. Rules and regulations made by the government should be fulfil by each company in order to achieve competitive advantages in their target market. 4.In marketing department –This department is also got success, if the all operations related activities are success. In the company, this is only a department which is maximum use of the operations. It is also a requirement in it because in marketing, there are various activities which needs the better operations. 5.In finance division– Operations is play an essential role in collecting the funds and capital requirement of the company. The management team is prepare the best model for collecting its capital needs from various financial institute and further, the financial department of the company is capable to manage all funds according to budget and expenses (Radnor and et.al., 2016). So for this reason, the management of all operations are required for this company Asda and it will fulfil all business activities in order to achieve desired aims and targets. 9
4. All the departments within the organization works towards attaining the goals and objectives that are set. At each levels, there are various type of elements that affects management in negative manner. In this context, it is important to make sure that all factors are properly considered in order to make the firm achieve their targets effectively and efficiently(Radosavljević, Jevtić and Klimenta, 2016). In the Asda company, the management use several elements to identifying such factors and then they solve for improvement in their operation management. This organisation gets deep influence from outsiders and this is a great impact on its business activities. Every manager of this company have many methods to solving the problems which are generates from outsiders. For this company there are several factors that can effect the internal environment of the company. So for this reason the organisation should eliminate all these factors and ensure about its growth. In this industry, there are so many elements related to its external environments and this will affect the sales and reduce the organisational productivity. This will also affect to the employee's morale and due to this the staff members influenced in their work. The strength of this company also reduce and many points of weaknesses can raise and this situation is become complicated for managers of various departments. Major external factors that can influence the operation's management of Asda group are discussed below : Market Situation– In such criteria, the business get affected from various market conflicts and condition and due to the increasing and decreasing trend, the demand and supply of various products and services of the organisation. In the target market, the company sell its outputs and earn profits (Ribeiro and de Sousa Jabbour, 2017). If there are any change in the market condition, then it will a huge impact on the company's selling process. Suppliers– These are such persons or entity who sale their product to the company and it is received as the raw material or for resale purpose. The purchase department of this organisation is makes many policies regards to the material purchasing from creditors or suppliers and they affect to the organisation (Szewczak, 2016). So for this reason the management should consider this as major element for the company. Customers– Customers are those persons who purchase the company's products and use its various services for their livelihood so this is also an external factor that should 10
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consider by the Asda's management team and rectify. The company can change in its policy and make new designs for attract new customers. Economic Condition– It is also a considerable point for every company that it should compile those updates and rules for their products and various services (Albrecht and Dasigi, 2016). There are various changes in every economy and the organisation get influenced by these changes. Politics– It is a huge element in every nation in their political environment and if the company is situated in that economy then it should suggest to preparation according to such policies and laws. Environment –In this context, the environmental factor can affect to the operation's management and there is a special element is corporate social responsibilities that would compile in each company's management. 5. In every company, there are a big influence by the external factors on this business activities and the management has challenge to solve it (Ando and et.al., 2018). The company has many techniques to rectify it and it is a pattern which is based on the generalizations and experience. It can lead the memory errors, faulty logics and several problems. The management team of the store department makes decisions and innovative for various products and services. These new ideas help in the production process. Various sectors that get influence by external environment are discussed as follows : Goodwill –The external factor have a huge impact on the brand image as well as the goodwilloftheorganisation.Theimageofcompanycanchangebyitsexternal environment factors (Anvari-Moghaddam and et.al., 2016). These factors may influence the company's policies that are customer policy, sales policy, production policy and many more. The store manager makes many plans and strategy to resolve it and make best brand in the particular industry. Resources of organisation –Every organisation have their own resources that are required for accomplishment of production and trading activities and such resources also influence. So for this reason the store manage should manage all these resources in the right way. 11
Product price –Each product and service have its fix price and the external factor also influence in the process of price decision by the store manager. CONCLUSION Management of various operation is an essential element for every company. The management team of each organisation should consider this as the key point of success. In any company, there are many managers and leaders for managing and maintaining control over on that particular company. In this context, Asda company follow many operational activities in its business and it follows many situational strategies to eliminating conflicts and issues. In this report, major functions and responsibilities of leaders and managers are described. Furthermore, importance of operation management in this company is discussed in the right way in order to achieve competitive advantages. 12
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