Operations Management : Toyota Motor Corpoartion
Added on 2021-02-20
14 Pages4556 Words69 Views
OPERATIONMANAGEMENT
Table of ContentsINTRODUCTION...........................................................................................................................3MAIN BODY...................................................................................................................................3Contrast Primary consumer benefits package........................................................................4Comparison between customer benefits package of Toyota Financial Services & ToyotaMotor company. ....................................................................................................................5Contrast and compare value chain design and structure of Toyota motor corporation andToyota financial services business.........................................................................................6Disadvantage and advantage of each value chain design.......................................................8Organizations operations strategies define in different ways ................................................9Recommendations for Toyota financial services and Toyota motor corporation...............12CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13
INTRODUCTIONOperations management (OM) is administration of the business activities or practices, ithelp to create highest level of efficiency possible within company (Nakamura and et.al, 2015).OM is concerned with organizing, controlling, planning and directing all the functions andactivities of firm which helps in converting human efforts and raw materials into valuableservices and products for satisfying consumer needs. Operations management is very essential inorganization, as it help to supervising procedures and make necessary improvements anddevelopment for higher profitability. The present report is based on Toyota motor corporationand Toyota financial services business, it is a Japanese international automotive company(Antosh and et. al., 2019). This report contrast and compare the primary consumers benefitspackages from each branches and explain both management's and consumer view points relatedto them. This study contrast and compare structure and value chain design of organization.Disadvantage and advantages of each value chain design and justifies operations strategies whichdefine in different ways. Furthermore, it define each branches strategic vision, competitivepriorities and strategy and suggestions for betterment.MAIN BODYCompany overview-Toyota motor corporation-It is Japanese multinational automotive firm, founded in 28 August 1937 and founded byKichiro Toyoda. Organization is one of the largest automotive manufacturer and world's firstauto mobile industry, they produced more than 10 million vehicles each year. In Japan it islargest listed firm based on market capitalization and revenue. Company is world's marketleader in sales of hybrid electric vehicles and considered as one of the biggest firms to encouragemass market acceptance of hybrid vehicles around the world. Moreover, Toyota is also known asmarket leader in hydrogen fuel cell vehicles. Lexus hybrid passenger car models and cumulativeglobal sales of Toyota achieved 10 million milestone in 2017, January (Overview of the Toyota,2018). They build its headquarter in Aichi and its main headquarter is located in the four storybuilding in Toyota. Company office is located in Nagoya in Nakamura- Ku and Bunkyo inTokyo, in addition to manufacturing auto mobiles, they provide financial services to its
customers through their Toyota financial services division. Toyota car company provide tangibleproducts to its customers effectively within different market segments.Toyota financial services business-It covers more than 30 regions and countries including Japan, financial services functionsand operations is coordinate by entirely owned subsidiary of Toyota motor Corporation andTFSC which is overall accountable for providing financial facilities subsidiaries internationally.Their first operation commenced in Sydney, Australia and after year by year they spread theirbusiness in all over the world. Norway, UK, France, South Africa, New Zealand, Indonesia,Brazil, Mexico, Argentina, Canada are the list of nations and states where Toyota financialservices business offer facilities effectively and efficiently. It provide consumers financialservices that include credit cards, auto sales financing and retail sales of investment trusts,corporate bonds and insurance (Asri, Nawi and Nadarajan, 2016). Business has constructed theglobal network that covers approximately 90 per cent of markets in which company sell theirvehicles. Mainly concentrated on leases, auto loans and Toyota dealer floor plan needed, Toyotafinancial services offer auto sales financing to approximately 5.4 Million consumers. TFS viatheir U.S subsidiary Toyota Motor Credit company onws TFS banks, the ILC chartered bank inNV. Toyota financial services business provide intangible services to its consumers withinmarketplace. Contrast Primary consumer benefits packageConsumer benefit package of Toyota Financial Services- CBP (Clients benefitspackage) includes the clearly defined set of intangible and tangible services that peoplerecognizes, use or purchase. Toyota Financial Services provide intangible services to itscustomer which is quite beneficial and helpful for them in order to start up new business and dosome other things. Such as Toyota financial services provides to more than 30 countriesincluding Japan. The company provides some additional services to their customers along withthe tangible products like insurance, warranty, guarantee. Also, TDS provides a global networkthat covers approximately 90% of the markets in which Toyota sells its vehicles ( De Sanctis,Ciarapica and Ordieres-Meré, 2016). Customer benefits packages of Toyota Motor company- Company provide range ofservices and high quality products to their customers in order to sustained the quality issues anddefined the best opportunities for quality growth. Along with that, Toyota fulfill its customer
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