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Operations and Management in Amazon

Added on - 22 Nov 2020

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Management andOperations
Table of ContentsINTRODUCTION...........................................................................................................................3Activity...........................................................................................................................................3P1 Compare roles and responsibilities of leader and manager...............................................3P2 The role of a leader and function of a manager applied in different situational contexts.4P3 Different theories and models of approach.......................................................................5Activity 2.........................................................................................................................................5P4 Key approaches to operations management and the role that leaders and managers play5P5 Importance and value of operations management in achieving business objectives........2P6 Factors of business environment impact upon operational management and decisionmaking by leaders and managers............................................................................................2CONCLUSION................................................................................................................................3REFERENCES................................................................................................................................4
INTRODUCTIONManagement of operations are concerned with creating highest level of efficiency bymaximising profits.They are leading with best practices which ensure maximum efficiency inbusiness. Operations are managed by balancing costs for generating higher revenues. This reportis based on Amazon, a multinational technology company who are focusing on e-commerce andsituated in Washington. The main purpose of this report is to look on certain roles andresponsibilities of leader and manager in situational context. Their examinedtheoriesand keyapproaches of role that are played by leaders and managers.Lastly their define impact whichcame on decisions made by leaders and managers.ActivityP1 Compare roles and responsibilities of leader and manager.In an organisation, leaders and managers are playing vital role in all levels ofmanagement.Leader:Leader is a personwho is leading towards goals. It sets clear vision among its teammembers by motivating, encouraging and guiding them towards achievement. Amazon leader ishaving various roles and characteristics in an organisation.Their roles are considered below:Setting clear vision:Leaders helps in setting clear vision among its employees byinfluencing them towards goals. Amazon leaders are performing their duties by explaining theirvision in order to make positive outcome.Motivating employees:Leaders are motivating their employees in order to appraise themfor doing well in job.They are treating their members by putting their efforts in tasks.Characteristics of a leader are:Honesty and Integrity:Leader is required to be honest with their team members byleading with core benefits in an organisation. Amazon leader is leading by maintaining integrityamong its members.Confidence:Amazon leader is confident about commands, decision and qualities. That isreflected in their work.Manager:Managers is an individual who are responsible for certain group of tasks with subset ofcompany. Amazon manager is leading with functions related to sales, customer support, qualityand other groups.Roles of manager are defined below:Spokesperson:Managers acts as a spokesperson which istransmitting information to top-level managers by enabling better in activities.
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