Operations and Management.

Operations and
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY .................................................................................................................................1
TASK 1............................................................................................................................................1
Define and compare different role and characteristics of a leader and a manager.....................1
Analyse the difference between the role of leaders and manager with appropriate theories and
concept........................................................................................................................................4
TASK 2............................................................................................................................................5
Examine how role of leaders and the function of mangers apply in different situations............5
Determine different theories and models of approach................................................................6
Analyse the strengths and weakness of different approaches to situation.................................7
Examine different key approaches to operational management and the role that leaders and
managers play.............................................................................................................................7
Explain the importance and value of operations management....................................................8
Evaluate how leaders and mangers can improve efficiency of operational management.........10
TASK 4..........................................................................................................................................10
Analyse factors of business environment that influence operational management and decision
making ......................................................................................................................................10
Analyse that how different factors impact business environment and wider community........11
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................12

INTRODUCTION
Operations management refers to a area of management that is associated with designing and
controlling the process of production. This is concerned with transforming raw material and
labour into goods and services effectively in order to maximize the profit of an organisation.
Operational management teams is responsible for balancing cost with revenue to achieve highest
net operating profit as possible (Barnes, 2018)). This has been evaluate the use of raw material
while ensuring minimum waste and optimize business for particular outcomes through changes
at a operational level. It is primarily concerns with panning, organising and controlling the
production process in terms of meeting customer satisfaction and to reduce the cost of an
organisation. This report if based on Starbucks corporation which is American based
multinational chain of coffee house and roastery reserves with headquarter in Seattle,
Washington. The below report includes different role of leaders and functions of manager,
analysis of role of leaders and mangers in operations functions of organisation. Moreover,
relationship between management and leadership in a contemporary business environment.
MAIN BODY
TASK 1
Define and compare different role and characteristics of a leader and a manager.
Management refers to the process of getting people together for the accomplishment of
organisational goals and objectives through utilizing resources in effective and efficient manner
(Wei, and Akinci, 2019). Manger in business make sure that all things in organisation has been
manages in best way and supervise employees so that performance can be increased. Moreover,
leaders helps in motivating and guiding employees so that goals and objectives can be achieved
in effective way and activities are been performed smoothly. There is some differences between
leaders and mangers which are discussed below:
Basis Leader Manager
Meaning A leader is a individual who has a
ability to influence, guide and direct a
group of people to achieve a common
A manager is s person which ensures that
everything in organisation has to be
organised well and responsible for

goal. planning, directing, co-ordination and
controlling.
Approach Leaders set direction for the employees
so that they can accomplish the goals in
proper manner.
Manager plans the details about what is
to be done and when.
Focus Leader has a focus on people and on
their efficiency.
Manager focus on process and procedures
of operation within the firm.
Role of leader
Team player: Leaders in the organisation never remain same, they should act like a
teammate also. Along with this, have to give chance to another group members so that they can
take responsibility of performing role of leader and enhance interpersonal skills (Slack, 2018).
In the perspective of Starbucks their leaders never remain same and also provides chanced to
others members for performing the responsibility of leader.
Inspire and motivate: Leader in the organisation influence, guide and direct the
employees with the use of effective communication and motivational techniques so that
performance and productivity of business can be increased. In relation to Starbucks company,
they always focus on inspiring and motivating employee so that retention can be encouraged and
desired goals can be achieved in proper manner.
Adair's model: there are various components of adair's leadership model which has been utilised
in the organisations and work well while supporting each other. This model has been facilitates
8 which has been discussed:
planning: leaders has been engaged in organisation and initiated through planning and
preparation of beforehand. In which special attention has to be on timescale.
defining the task: this is the role in which leader has been share vision with team mates along
with this set smart gaols and objectives.
Briefing: there should be a constant briefing by the leaders to team in order to keep them on
track while enhancing motivation and teamwork.
Controlling: in order to get better results, the leader have to develop good monitoring and
control structure which has been help in ensures better and desirable outcomes.