Management and Operations: Roles, Characteristics, and Approaches

Management and
Operations

Table of Contents
INTRODUCTION................................................................................................................................3
TASK 1 ................................................................................................................................................3
P1 Define and discuss various role & characteristics of manger along with leader........................3
TASK 2.................................................................................................................................................4
P2 Examine examples of how role of a leader and the function of a manager apply in different
situational perspectives. ..................................................................................................................4
P3 Discuss different theories/ models of approach, including situational leadership, systems
leadership and contingency..............................................................................................................6
TASK 3.................................................................................................................................................7
P4) Analyse Operational management key approaches and role of leaders & managers................7
P5 What is operation management and explain the values of operation management for achieving
business objectives ..........................................................................................................................8
TASK 4.................................................................................................................................................9
P6 Assess the factors within the business environment that impact upon operational management
and decision-making by leaders and managers................................................................................9
CONCLUSION...................................................................................................................................11

INTRODUCTION
Market is becoming wider and broader which is expanding the business sector at larger
scale. In organisational context, it is important for company to be aware about managing operations
as well as functions of firm. Management and operations refers to business practices which are
mainly focused towards processing of finished goods & services in an efficient manner.
(Rutherford, 2017).Main aim of this report is to understand the rationale of performing &
underperforming stores by managing all operations of a firm. Sainsbury, a largest supermarket store
headquartered in UK. Firm deals in ample number of products such as apparels, cosmetics, retail
etc. This report comprises of roles & characteristics of leader & manager, role of leader and
function of manager, different theories, approaches of operation management, importance & value
of operation management and factors of business environment.
TASK 1
P1 Define and discuss various role & characteristics of manger along with leader.
Manager is a person who is responsible for all managerial and administrative activities
which includes motivating, supervising and directing subordinates of organisation (Martinez, 2018).
The main work of manager is acquire proper and applicable strategies so that they can execute well
in the market place. For this they performs various role and responsibilities to keep specific position
leader are those person who have capability to make proper use of human resource in terms
of guiding and directing group member in order to complete their task and the goal of organisation.
The main motive of leader is to increase productivity of group members by motivating them in an
effective manner.
Comparison in between the role of manager and leader :
Manger and leaders helps the organisation in order to increases the growth of company and
they sets the objective according to the mission and vision and then leader follows that vision &
communicate to their team members for this they plays an important role which are discussed
below:
Manager Leader
 Role of manager is to assign task &
responsibilities to employee according
to their skills and capabilities.
 Manager have to plan, organise, direct,
stuff and control every function and
activities in organisation.
 Leaders of Sainsbury's motivates their
employee by providing them monetary
and non-monetary incentives
 Leaders entice employee to understand
and adopt the process of change
 Leader implement those ideas and

 Manager makes effective strategies and
sentiment for betterment of
organisation.
activities in a proper manner.
Characteristics of managers and leaders :
Managers and leaders posses different characteristics which are mention below:
 Problem solving : Manager always try to resolve all problems of employees within the
organisation They help their employee to developed a creative solution for different problem
which they are facing in order to achieve goal of organisation (Hoff, 2020).
 Time management :Time management is necessary to being a successful manager and it
comes from time management skill and for this they assure to complete their task before
stipulated period of time.
 Risk avoider: Manager are supposed as a risk avoider they don't affected by innovations
and creations because they are flexible with respect to changes.
 Communicating effectively: Managers of Sainsbury posses effective communication with
their employees which helps them to run their work smoothly.
Characteristics of leaders:
 Developing vision: All leaders have their own team in that each member has to follows
instruction and guidances of their leader and for this leaders have to develop a clear vision
for their team members so that they can reach their goal.
 Optimistic: leaders must be optimistic so that they can identify different opportunities and
creation of a positive environment in their organisation (Hunt, 2017).
 Decision making: leader posses a important role in terms of decision making process.
Leaders of Sainsbury's have courage to perform different activities which has high risk.
TASK 2
P2 Examine examples of how role of a leader and the function of a manager apply in different
situational perspectives.
In organisational perspectives, both leaders manager play important role in improving
functioning of business. It is necessary for them to be aware about their roles as well as functions so
that decisions making process is carried out properly. In context with Sainsbury, they have well
organised staff who are known to their responsibilities which makes them effective leaders and
managers (Fry, 2019). Leaders roles are being used in different situational contexts which is
discussed below-