Operations and Project Management

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This report discusses the objectives and principles of operations management in Toyota Motor Corporation. It also explores the concept of continuous improvement plan and its implementation in the company. The report further discusses the stages involved in the project life cycle and the application of various models and theories in expanding a business. The importance of effective communication in operations management is also highlighted.

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Operations and Project
Management

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Contents
Contents...........................................................................................................................................1
Introduction......................................................................................................................................3
Activity-1.........................................................................................................................................3
1.1 Objectives of operations management..............................................................................3
1.2 Principles of operations management...............................................................................4
1.3 Approaches of operations management............................................................................6
Activity 2.........................................................................................................................................7
2.0 Concept of continuous improvement................................................................................7
2.1 Continuous improvement plan.........................................................................................7
2.2 Analysis of effectiveness of the continuous improvement plan....................................10
2.3 Strategies for achieving continuous improvement and efficiency at Toyota................11
Activity 3.......................................................................................................................................11
3.0 Project life cycle.............................................................................................................11
3.1 Application of principles of PLC...................................................................................12
3.2 Analysis of the rationale for use of WBS, Gantt Chart & Critical Path, and leadership for
the Project.............................................................................................................................17
3.3 A review and a critique of the effectiveness of the application of the PLC, WBS, Gannt
Chart and Critical Path.........................................................................................................19
3.4 A critical analysis and critiquing of the use of PLC, WBS, Gannt Chart and Critical Path
in large and small scale projects........................................................................................19
CONCLUSION..............................................................................................................................21
REFERENCES..............................................................................................................................22
APPENDIX....................................................................................................................................23
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Introduction
Operations management is related with managing the day-to-day activities of an
organisation so that it can create highest level of efficiency in the area of management which can
help it in dealing with customer needs in an efficient manner and maximising its profits (Wang
and et. al., 2015). Project management on the other hand is related with managing a project
through all its stages so that the aims of the project can be achieved in an efficient manner
within the budget and time ascertained. It is important that the operations and project in
organisation are efficiently managed which can help it in achieving competitive advantage in
market by making their operations efficient and cost effective. In this report the objectives and
principles of operations management in respect of Toyota Motor Corporation which is a
Japanese multinational automotive manufacturer will be discussed along with the application of
continuous improvement plan in the company. Further the stages which are involved in project
life cycle with respect to expanding a business run by Paul and Penny will also be discussed in
this report so that Leisure Centre can be expanded to Croydon and help in achieving the
objectives of the project. Along with the application of PLC the application of various models
and theories will also be done so that the project can be successfully installed.
Activity-1
1.1 Objectives of operations management
Operations management is the administration of business practices which can help in
creating highest level of efficiency by managing the costs of company so that its profits can be
maximised. Operations management help an organisation in managing all its operations so that
kit can efficiently work and increase the effectiveness of its production which help it in meeting
the needs and wants of customers and increase its profitability in market. In Toyota the
operations are effectively managed so that it can manage its production processes which can help
the company in manufacturing cars of highest quality and efficiency. Following are the
objectives of operations management:
Customer service: Operations management help the company in utilising all its
resources in an efficient manner so that it can produce products and services which can
help in increasing customer satisfaction by providing them with right thing at right price,
place and time.
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Resource utilisation: It can also help the company in optimising the use of its resources
so that it can minimise its production costs along with reducing the wastage involved in
manufacturing (Nam and et. al., 2016).
Quality: With the help of operations management the company can improve the quality
of its production as this can help in managing the operations of company in such a
manner that waste can be reduced and efficiency of products can be increased.
Speed: It also help in increasing the speed with which work in an organisation is done it
help the managers and leaders in effectively managing work so that it can be completed
within the stipulated time-frame.
Flexibility: With the help of operations management flexibility in an organisation also
increase which help it in introducing innovation in the company so that it can efficiently
deal with the changing needs and wants of customers.
Cost: The cost of production can also be reduced as the activities in company can be
effectively managed which help in reducing the waste and managing cost of production
so that products and services can be made available at cheaper rates.
In Toyota operations management help the company in achieving all the above
mentioned objectives which can help it in achieving its goals and objectives on time. Also this
help the company in bringing innovation in its automotive along with improving their efficiency
with the use of advanced technology so that customer satisfaction can be maximised. With the
help of operations management Toyota is efficiently able to gain a competitive advantage in
market by effectively improving its products so that sales of company can be improved.
1.2 Principles of operations management
It is important that the principles of operations management are effectively applied in the
organisation which can help it in improving its various operations and functions so that the
objectives of operations management can be achieved. With the application of principles of
operations Toyota can effectively deal with its issues related with increase in the number of
faulty vehicles which is increasing the amount of dissatisfaction among customers and also
affecting its brand image (Love, 2015). Following are some of the operational principles which
are generally applied by Toyota:
Principle of As per this principle it is important that the effects underlying a cause which

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causality must be found out so that they can be eliminated and operations can be made
more effective. Toyota is unable to effectively implement this principle as it is
unable to find out the causes related to increase in the number of faulty cars.
Principle of
accountability
As per this principle it is essential that managers must set rules and metrics and
define responsibilities of their subordinates which can help in setting their
accountability towards their actions so that the work can be performed in an
efficient manner. Toyota is unable to effectively apply this principle as the
company is producing a large number of defective vehicles which affect the
brand image of company.
Principle of
variance
According to this principle it is important that variance in processes is
encouraged which can help in increasing innovation in the company so that
changing needs and wants of customers can be efficiently fulfilled. Toyota is
able to apply this principle as it encourages innovation in the company.
However, with the increased innovation the production cost of company is
increasing.
Principle of
success
As per this principle it is important to continuously change the definition of
success so that the changing needs of customers can be effectively fulfilled so
that the company can survive sustainably in the market and continue to remain
successful. In order to remain successful in the market it is important that
Toyota improve its production so that the defects in its vehicles can be reduced
so that it can sustain in the market (Hicks and et. al., 2015).
Principle of
organisation
As per this principle all the processes in manufacturing are interconnected which
means that effective communication must be established among all the
departments so that efficient coordination can be established among all the
processes. Also it is essential that all the elements involved are predicted as per
their requirement so that production can take place efficiently. Toyota is unable
to apply this principle in an efficient manner which affects the coordination and
collaboration among employees and also lead to an increase in production of
defective vehicles.
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1.3 Approaches of operations management
In order to improve the operations in company it is essential that effective approaches are
applied so that the production in company can be made cost and time effective so that the
operations can be made effective. Following are the approaches which are applied in Toyota:
Six Sigma: Six sigma helps an organisation in improving their processes with the
application of tools and techniques in such a manner that the capability of business processes
can be improved and errors can be reduced. It is a data-driven approach which use statistical
methods so that defects can be eliminated which can help in improving the efficiency with which
production in company takes place. Toyota Motor Corporation created six sigma system so that
it can offer highest quality products to its customers along with decreasing the cost of production
and producing the desired vehicles in a time efficient manner so that waste can be eliminated.
Toyota production system (TPS) is like a supercharged lean six sigma program in which
methodologies and processes which can help in elimination of waste and improving the quality
of production are applied. TPS is improved and maintained through consistent work and
improving the quality regularly so that highly effective work can be achieved which can help in
improving production in company along with reducing the costs and improving quality of
products. Thus six sigma is effectively implemented in Toyota which help the company in being
competitive in market by making available products that can help in maximising customer
satisfaction. However, Toyota can further improve its implementation so that the number of
defective vehicles can be reduced and production can be made better (Meredith, Mantel Jr and
Shafer, 2017).
Lean Production: Lean production is an approach which help in eliminating waste while
enhancing the quality of produced goods and services and can be applied in all the aspects of a
business like design, production, distribution etc. With the help of this approach the activities
which do not add value to the production process are eliminated along with reducing wastage so
that overall cost of production can be decreased. The application of this approach helped Toyota
in becoming the most valuable automotive company through continuous improvement of
production processes. Toyota effectively apply this approach so that the wastes related to
transportation, inventory, motion, waiting, over-processing, over-production and defects can be
reduced so that its efficiency in meeting customer demands can increase. Toyota needs to
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improve the application of lean production principles so that the defects in its vehicles can be
minimised which can help the company in improving its brand image in market.
Activity 2
2.0 Concept of continuous improvement
Continuous improvement plan facilitate the organisation in continuously improving the product
and services by identifying the non essential activities in their process with the help of which
they can reduce the wastage of the resources. Also with this they can bring efficiency within the
operation as reduction in the wastage reduce overall cost with tends to increase the profitability
of the organisation (Machado, 2017). With the help of continuous improvement organisation
such as Toyota can take competitive advantage as with this they can achieve their operational
efficiency as well as consistent adoption of the changes enables them in satisfying the
expectation level of the customers.
Principles of continuous improvement:
Improvement are based upon small changes: With the help of small incremental changes
Toyota can reduce the fear factor and gradually can increase the speed of improvement as their
employees will accept such improvement easily.
Employees ideas are considered valuable: For bring continuous change Toyota takes into
consideration the recommendations of their employees as they actually faces the problem and the
improvement in context of the problem enables them in achieving efficiency.
Improvement is reflective: Continuous feedback facilitate in introducing improvement in the
processes of the organisation as Toyota have open communication for their stakeholders on the
basis of which they can easily manage changes as per the need.
2.1 Continuous improvement plan
Continuous improvement plan facilitate the organisation in managing the operations of the
organisation in such manner that they can achieve their objectives by increasing the efficiency of
the organisation. This can be done by the management of the Toyota by making their employees
compatible through various training programs, introducing new technology with which the
processes can be improved. Continuous improvement plan is developed for Toyota with the help
of which they can manage the issues faced by them in context of faulty vehicles. For this the
company need to bring change in the methodologies so adopted by them along with the

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techniques of production (Kliem and Ludin, 2019). The plan for managing the improvement is
given below:
Objective
s
Resources
Required
Cost
involved
Time
required
Who is
responsible
Review
time
Outcom
e of the
review
Improvem
ent in
production
Procureme
nt of
various
machines
and tools
500000 Within a
period of 1
month
Production
manager
After a
period of 2
months
The
outcome
s will be
reviewe
d in
context
of
number
of units
products
with
defects.
Employee
s
efficiency
Easy access
to the
trainings
and
technical
manuals so
that the use
of the
machines
can be
ensured.
6000 Within a
period of 4
weeks
Human
resource
manager
After the
completion
of the
training
program
The
ability of
managin
g the
task will
be
identifie
d
Quality
assurance
The Quality
of the
50000 Within a
period of 2
Production After a
period of 6
The
quality
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products
has to be
identified
with
scanning
through
machines
in which
the system
are
installed
that can
facilitate in
identifying
the defects.
weeks manager moths. will be
analysed
on the
basis of
quality
standard
s.
Effective
communic
ation
Use of
common
system
within the
organisatio
n with the
help of
which
information
can be
shared
among all.
2000 Within a
period of 1
weeks
Respective
superiors
After
implementa
tion of the
strategy and
the
technique
Better
commun
ication
will be
analysed
with the
help of
efficienc
y in the
decision
making.
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2.2 Analysis of effectiveness of the continuous improvement plan
It is crucial for Toyota to take into consideration the implementation of various tools,
techniques and strategies with the help of which they can accomplish their objectives. The
continuous improvement implies that the strategies so adopted by the Toyota will change with
change in the goals and objectives of the organisation. With the help of planned objectives of
Toyota they can reduce the chances of faults in the process as with the help of this they can
ensure that all their activities within are analysed significantly. Various theories and concepts
used by the managers within the Toyota for accomplishing their objectives includes:
Six sigma: Six sigma is the approach with the help of which continuous improvement can
be introduced by the organisation such as Toyota as it facilitate in eliminating the defects in the
process and services. It can be done by making their employees efficient and capable by way of
various trainings in context of the principles of six sigma such as Recognize, Define, Measure,
Analyse, Improve, Control, Standardize, and Integrate. This will also enables in improving the
production process by eliminating all the wasteful activities with which the overall cost of the
organisation can be reduced.
Lean manufacturing: Lean manufacturing is the process with the help of which various
activities can be eliminated by the organisation that will reduce cost for them as unwanted
elements from the process are reduced. It has various principles that can be used by Toyota such
as define the value, map the value system, create flow, establish pull, pursue perfection etc. This
will enable them in improving the production process so that the defaults within the products can
be reduced. Also the quality of the products can be ensured by them (Nicholas and Steyn, 2017).
The implementation of the continuous improvement plan enables Toyota in engaging the
employees within the process of the organisation so that they can ensure that the support of the
workforce along with better suggestions and ideas for improving the process. This will further
improve the turnovers rate of the employees due to which they can bring efficiency in context of
higher level of commitment within the employees and this has direct impact on their
performance. With the help of the improvement plan the objectives can be achieved as with this
they can eliminate their wasteful activities that enable them in managing their cost and further
the quality of the vehicles can be managed in the time period specified. Also the competent
workforce so developed by the Toyota will enable them in managing the challenges in future.

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The changes can be made in the plan on the basis of the monitoring of the outcomes as per the
expectations.
2.3 Strategies for achieving continuous improvement and efficiency at Toyota
For implementing continuous improvement various strategies and concepts need to be
implemented by the organisation in such a manner that they can accomplish their objectives and
can manage their cost. The theories and model in context of Toyota are given below:
Kaizen: Toyota has adopted the Kaizen for the continuous improvement within their
organisation and on the basis of this they believed that no process is considered to be
perfect due to which improvement need to be made in it. With this technique they allow
their team members to take part in the system so that the improvement can be made in the
operations and thus on the basis of which production can be improved in terms of quality
and effectiveness. This is considered to be appropriate for the Toyota as with this they
can ensure efficiency in sales and marketing, administration, product development and
management (Kerzner, 2018).
TQM: With the help of total quality management it can be ensured that the organisation
can achieve better quality of their product and services in such manner that they can
satisfy the requirement of the customers. This strategy enable them to think with the
concept of customer first due to which they ensure participation of their employees on
each and every level. This enables the managers of Toyota in ensuring that they
implement various tools such as control chart, stratification, histogram etc. so that they
can ensure quality.
Activity 3
3.0 Project life cycle
Project Life Cycle: This is the process with the help of which the project is divided into
different phases by the project manager so that it can be completed on time. It can be applicable
on different type of project irrespective of the nature of the project or the related business. The
stages included initiation of the project in which various documents such as business case is
formulated so that business purpose are defined; planning of the project, execution of the work
and the activities that has been planned in the previous phase and lastly the project closure stage
defines the project deliverable are provided to the client.
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3.1 Application of principles of PLC
Stage-1 Project initiation
Project initiation encompasses all the stages which are required in getting approval for
starting a new project which is done by forming a business case so that the purpose and scope of
the project can be determined which can help in achieving the desired objectives of project.
Business case related with Leisure Centre project Sponsor: Paul and Penny have an established business of Leisure Centre in Clapham
which provides gym facilities to all so that their health and fitness goals can be efficiently
achieved. Now they wish to expand their business in Croydon so that they can achieve
objectives of business and increase their profits. With the help of their experience in the
business they can be able to efficiently expand their business (Heizer, Render and
Munson, 2017).
General background: Croydon is a large town in south London, England which is a
suitable location for the expansion of business of Leisure Centre as it can attract people in
the location effectively because of the following macro economic factors
1. Political: UK is a politically stable nation which can help Leisure Centre to expand in
Croydon without facing much difficulty due to changing rules and regulations. Also as
the government is taking various health initiatives it can help the business to expand as it
will help in providing various health benefits.
2. Economic: The economic condition of Croydon is stable which means that the project
will help the business in earning good profits as people will be able to afford the services
which will be offered by the Leisure Centre.
3. Social: Increased public awareness related to health benefits of exercise, mixed
demographics including schools, businesses, families etc. will help the business in
achieving its objectives as more number of people will avail the services offered by the
business.
4. Technological: As UK is a technologically advanced nation it can help the business in
acquiring the machinery required in an efficient manner and at cheap costs so that they
can provide the required services to people.
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Resource availability: The resources that will be required to initiate the project like
finances, personnel, suitable site, machinery etc. can be effectively searched for through
R&D so that their availability can be ascertained.
Financing: The total finances that will be required to implement the project effectively
will be £3 million in which £2 million is minimum required while £1 million will be
added to contingency reserve. Following are the sources from where finances can be
raised:
1. Banks: These are the financial institutions from where loans can be taken by businesses
in return for the payment of interest amount and are safe sources of finances.
2. Crowd-funding: It is a method through which businesses raise funds from crowd by
inviting people to invest in the idea.
Risks: It is important that the risks associated with the project like legal issues,
insufficient finances, market stability etc. must be assessed so that the project can be
completed efficiently (Sterman, 2015 ).
Stage-2 Project planning:
This is the stage related with planning on how the project will be executed so that the
aims and objectives of project can be achieved. In this stage of project life cycle various
approaches are identified that are to be undertaken by the organisation for completing the
activities. It includes formulation of work breakdown structure and Gantt chart so that the entire
project can be divided into manageable activities.
PROJECT PLAN
CATEGORY KEY DETAILS
Overview of the
project:
The project is related with expansion of Leisure Centre in Croydon so
that the profits of company can be increased and it can increase its
presence in market.
Project Name: Leisure Centre, Croydon
Aim/Purpose of
the project:
To increase the profits of the company along with improving its reputation in
market
Sponsor’s name[s]:

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Organisational
Chart:
Sponsors
Project Architect Civil Engineer Accountant
Manager
Site safety Site Manager
Officer
Skilled Tradesmen
Unskilled Tradesmen
Software to be used: Serena OpenProj, MS Word, MS Excel,
Project Control: Monthly, Weekly and Daily Performance and Risk Review
Overall Budget
estimation:
BUDGETED HOTEL Cost- £ 500000
Reserve Fund for Cost Overrruns £ 20000
TOTAL Required £ 520000
Planned Project
start Date:
Planned Project end
Date:
15/07/2020
17/11/2020
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Stage-3 Project execution: Project execution is the stage in which all the activities are
undertaken by the project manager as per planning done in the previous page. All the planned
strategies are put into action so that the overall objectives can be accomplished by completing
the activities. In this stage proper coordination need to be ensured among different departments
so that the project manager of Leisure Centre in Croydon can undertake various activities

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simultaneously. For efficiently executing the planned action various tools and techniques such as
PERT-CPM, rapid application development methodology etc. can be used so that objectives are
accomplished along with continuous improvement (Carvalho and Rabechini Junior, 2015).
Stag-4 Project closure: Project closure is the phase in which all the project activities are shut
down and final deliverables are provided to the client along with complete documentation. In the
closure stage various activities are to be undertaken by the project manager of Leisure Centre at
Croydon which includes:
Personnel management: All the team members working in the project has to be reassigned
new jobs as well as team so that they can consistently perform their role as per the assigned
job.
Operations/Logistic/Manufacturing: All the deliverables are provided to the client the
resources have to be managed by the project manager. In case of Leisure Centre, the
resources in context of marketing campaign, human resource etc.
Accounts and Finance: All the documentation need to be done by the project manager so
that they can determine the profitability from the project as well as the cost. On the basis of
such documents they can take decisions from future perspective of the organisation.
Auditing of documentation will be done at this stage so that authenticity for the document
can be ensured
Marketing: At the end stage of the project the efforts that are applied by the managers in
creating awareness for the product and services of the company must be analyzed as with the
help of this they can ensure that they accomplish their goals. For this they need to undertake
the market reassert on the target market of the Leisure Centre at Croydon.
3.2 Analysis of the rationale for use of WBS, Gantt Chart & Critical Path, and leadership for the
Project
For analyzing the effectiveness of the methodologies, various techniques and tools, styles
of leadership in different stages of the project management are given below. It facilitate to
understand the impact of various such methodologies, techniques and leadership on the project
efficiency and their analysis on different stages is given below:
Methodology: At different stages of project life cycle different methodologies are used by
the project manager of Leisure Centre so that they can accomplish the objective of different
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activities to be undertaken (Carstens, Richardson and Smith, 2016). The methodologies in
different phases of the project are given below:
At the initiation stage business case is developed by the project manager in which the
purpose of the project is defined so that direction can be provided for the planning and
execution of the project.
In the planning stage, project plan is developed by the project manager defines the cost,
sponsor, organisational chart etc. on the basis of which planning is done. Also in the project
plan the starting date of the project and end date of the project is defined so that all the
activities can be planned.
In the execution stage, Six Sigma methodology is adopted by Leisure Centre for eliminating
the activities in the processes which are non essential. This enables them to manage their
cost and enhance the level of satisfaction of the customer. Along with this Rapid application
development are used for ensuring interaction with different techniques and structures so
that better application of the technique can be ensured.
In the closure stage no specific methodology is used by the project manager.
Tools and techniques: Various tools and techniques are used by the manager so that they
can ensure that the planned strategies are put into action. The techniques used in different stages
are given below:
In the initiation phase of the project RASCI tools gandhi used by the managers help of this
they can define responsibility, accountability, sign off, etc. for different activities.
While in the planning phase the Tools and techniques that can be used by the manager
includes work breakdown structure, gantt chart etc. as with the help of this they can time
limit to the activities in which they have to be completed along with the sequence so that
chances of redundancy in the activity is reduced and the project can be completed within the
time limit.
In the execution stage the technique of Pert CPM can be used in which the network is
defined as well as the critical path is identified so that efficient completion of the activities is
ensured within the time limit allocated to different activities.
In the final stage, documentation is done as per the regulatory requirements and for taking
feedback of the customers market research will be undertaken effectiveness of the project
can be analysed for Leisure Centre at Croydon (Kliem and Ludin, 2019).
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Leadership: For effective management of the team the project manager needs to adopt various
style of leadership so that they can manage the behaviour and performance of the team members.
Different leadership style applied in different phases of project cycle is:
In the initiation stage, the visionary style of leadership is used by the project managers so
that they can creative vision of the project that of the team members so that they can
contribute in a better way.
In the planning stage democratic style of leadership is taken into consideration so that all
the members are involved in the decision making process as this will enable the leaders to
determine various ways of doing the activities.
While at the execution stage, coaching style of leadership can be taken into consideration
as with this they can guide their team members which will enhance the performance of
the team member.
At the closer stage, with the help of democratic style of leadership feedback can be taken
from the team members so that necessary changes can be done while undertaking future
projects.
3.3 A review and a critique of the effectiveness of the application of the PLC, WBS, Gannt Chart
and Critical Path
With the help of project life cycle project can be efficiently manage incomplete as all the
activities are clearly defined along with models, tools and techniques, style of leadership etc. for
all the stages. The use of Pert CPM, WBS, and Gantt chart etc. ensures that desired objective of
the Leisure Centre are achieved. PLC has facilitated the manager in determining roles and
responsibilities of the individual and managing the activities within budget as well as time
assigned to them. But due to predefined roles and responsibilities creativity of the team member
is neglected and this can affect the employee morale (Carstens, Richardson and Smith, 2016).
Also implementation of various tools and techniques are costly and complex due to which
project can be affected.
3.4 A critical analysis and critiquing of the use of PLC, WBS, Gannt Chart and Critical Path in
large and small scale projects
The project that are undertaken on large scale require more resources, asset and finance the
requirement of the project, while the small scale project comparative be required less resources
due to which implementation of PLC can become complex for them. For the small scale project,

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project life cycle can enable the manager in defining the project objective is the direction but use
of different methodologies, tools and techniques can be expensive due to which the effectiveness
of project cannot be ensured. Whereas for the large-scale project PLC enables them to undertake
the feasibility analysis of the project and related activities according to which planning can be
done by the project manager. But practical applicability of the planned action is conplex and this
can affect the accomplishment of goals.
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CONCLUSION
It is concluded from the above report that an organisation need to consider various operation
management principles and continuous improvement so that they can ensure efficiency within
the operations is enhanced by way of eliminating non essential activities and minimising defects.
With continuous improvement plan the processes of the organisations can be improved and thus
the quality and delivery of the services is also improved for the customers satisfaction. In
addition to this the project life cycle in able the project manager in completing the project within
the timescale with the help of various methodologies, techniques and style of leadership.
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REFERENCES
Books and Journals
Carstens, D.S., Richardson, G. and Smith, R.B., 2016. Project management tools and
techniques: A practical guide. CRC Press.
Heagney, J., 2016. Fundamentals of project management. Amacom.
Hill, T., 2017. Manufacturing strategy: the strategic management of the manufacturing function.
Macmillan International Higher Education.
Kliem, R.L. and Ludin, I.S., 2019. Reducing project risk. Routledge.
Machado, C.G. And ed. al., 2017. Framing maturity based on sustainable operations
management principles. International Journal of Production Economics. 190. pp.3-21.
Nicholas, J.M. and Steyn, H., 2017. Project management for engineering, business and
technology. Routledge.
Carvalho, M.M.D. and Rabechini Junior, R., 2015. Impact of risk management on project
performance: the importance of soft skills. International Journal of Production
Research. 53(2). pp.321-340.
Heizer, J., Render, B. and Munson, C., 2017. Operations management. Pearson Education
Limited.
Kerzner, H., 2018. Project management best practices: Achieving global excellence. John Wiley
& Sons.
Meredith, J.R., Mantel Jr, S.J. and Shafer, S.M., 2017. Project management: a managerial
approach. John Wiley & Sons.
Sterman, J., and ed. al., 2015. System dynamics perspectives and modeling opportunities for
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APPENDIX
Doc 1] Business case
Business case related with Leisure Centre project Sponsor: Paul and Penny have an established business of Leisure Centre in Clapham
which provides gym facilities to all so that their health and fitness goals can be efficiently
achieved. Now they wish to expand their business in Croydon so that they can achieve
objectives of business and increase their profits. With the help of their experience in the
business they can be able to efficiently expand their business.
General background: Croydon is a large town in south London, England which is a
suitable location for the expansion of business of Leisure Centre as it can attract people in
the location effectively because of the following macro economic factors
Doc 2] Project plan
CATEGORY KEY DETAILS
Overview of the
project:
The project is related with expansion of Leisure Centre in Croydon so
that the profits of company can be increased and it can increase its
presence in market.
Project Name: Leisure Centre, Croydon
Aim/Purpose of
the project:
To increase the profits of the company along with improving its reputation in
market
Sponsor’s name[s]:
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Organisational
Chart:
Sponsors
Project Architect Civil Engineer Accountant
Manager
Site safety Site Manager
Officer
Skilled Tradesmen
Unskilled Tradesmen
Software to be used: Serena OpenProj, MS Word, MS Excel,
Project Control: Monthly, Weekly and Daily Performance and Risk Review
Overall Budget
estimation:
BUDGETED HOTEL Cost- £ 500000
Reserve Fund for Cost Overrruns £ 20000
TOTAL Required £ 520000
Planned Project
start Date:
Planned Project end
Date:
15/07/2020
17/11/2020
Doc 3] Work breakdown structure.
Work breakdown structure : It is tool that is used in project management so that
complete project can be broken down into small and manageable tasks which can be finished
within time. This helps in managing the project as the small tasks can be well managed and
monitored
Gantt Chart : It is type of bar chart that illustrates a project schedule. This chart helps in
evaluating the time that is required to finish each task associated with the project. It helps in
summarizing what has to be done and when.
Doc 4] Screenshot of Gantt Chart & Network Diagram.
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