Operations and Project Management

Operations and project
management

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
Objectives of operation management:....................................................................................4
P1 Five principles used by Toyota management are mentioned below:................................6
M1 Approaches to operations management...........................................................................8
TASK 2..........................................................................................................................................10
Concept of continuous improvement....................................................................................10
Briefly state the principles of continuous improvement.......................................................10
P2 Continuous improvement plan........................................................................................11
CONTINUOUS IMPROVEMENT PLAN..........................................................................11
M2 Analysis of effectiveness of the continuous improvement plan....................................13
D1 Strategies for achieving continuous improvement and efficiency at Toyota.................13
TASK 3..........................................................................................................................................14
P3 Project Life Cycle............................................................................................................14
M3 Analysis of rationale for using WBS, Gantt Chart, leadership and Critical Path for project
..............................................................................................................................................14
P4 Review of effectiveness of application of all these tools................................................15
M4 Critical analysis of using these tools for large and small projects.................................15
D2 Practical and theoretical effectiveness of PLC application in this project.....................15
CONCLUSION..............................................................................................................................16
Appendix........................................................................................................................................16
REFERENCES..............................................................................................................................18

INTRODUCTION
“Operation management is mainly concerned with planning, organising and supervising the
functions of production, manufacturing or the provision of services for an organisation.” This
means that the major motive of operation management is to plan, organise and supervise all the
activities which are related to manufacturing or production of products and services for an
organisation.
“Operations management is that area of management which is concerned with designing and
controlling the production process and redesigning business operations in production of goods
and services.” This explains that the process of operation management include designing of a
product or service as well as redesigning which means any innovation brought further in the
product or service is also considered under operational management. The following report is
based on oral operation management of Toyota motor Corp (Artto, Ahola and Vartiainen,
2016).It is a Japanese multinational company for manufacturing of automotive and whose
headquarter is in Toyota, Aichi, Japan. The following report contains various objectives of
operation management, approaches of operation management continuous improvement concept
for Toyota. In activity three discussion is made on business case regarding project plan, work
breakdown structure, Gantt chart and project closure.
TASK 1
Objectives of operation management:
A number of organisational expect operations involve in implementing supporting as well
as driving business strategies. There are five basic operation performance objective which are
mentioned below:
Quality: Quality is the measure through which product and services it’s just on meeting the
customers expectation. This explains how will a product confirm that the expectation of
customer is met. Although it is hard to measure the customer expectation and satisfaction but this
have a great effect on operation objectives. It is seen that quality reduces cost as no mistakes are
made in product so no extra cost is required. It is also seen that quality also have internal impacts
along with a number of external impacts so there is no distraction in employees while they work
for higher quality products which also increases their speed and enhances productivity for the
organisation. In Toyota there is a team which helps in development of new support and also

troubleshooting the problems of customers. This helps in maintaining the quality of product.
They also focus on best quality of raw materials in order to make sure that quality of products is
not hampered.
Speed: Speed can be said to be an objective of operation which reflects the time of firm to
respond to their customer request. When operation cycle or more enhanced the speed can be
increased and higher customer satisfaction can be attained by company which will also ensure
that the customers are then more likely to buy the product again. Major objective is to make the
responsive time place and also ensure that deliveries are made which also helps in reducing cost
of total inventory in the system. When there is fast operational cycle present in an organisation
the time between customer request and the delivery of product to customer can be decreased
which will also help in increasing overall profits and revenue of the firm.
Dependability: Dependability refers to a term which also means reliability. This reflects that the
organisation is capable enough to deliver the products and services on the time required by
customer or the least time they have promised to their customers (Heizer, 2016). It is necessary
that dependability are measured and quantifiable so that the results of dependability could be
drawn by the organisation. The managers of Toyota make sure that their operational cycle is
well-defined so that they can fulfil all the promises they have made to customers and deliver the
products required by them in the already mention time. When company is failing to deliver the
product or item on the time required it may slow down the overall production cycle of the
company and will also waste a lot of time handling the disruption caused due to a single mistake.
It is seen that many a times in order to prove that the company is reliable they need to apply extra
cost, efforts and time on the product to be delivered on time. It is seen that the quicker a request
is the higher will be the price for the product. It will also delay the overall revenue for the
company. Cost is highly affected by dependability factor of operation management.
Flexibility: Flexibility refers to the objective of firm to change and adapt to the dynamic
environment which is surrounded by. It is often seen that in operation management product and
service flexibility, mix of product and services flexibility, volume flexibility, delivery time
flexibility and so on are important to be attained by a company. This is an important objective of
business which have an effect on multiple operations going on in the company. Flexibility
increases speed of a company this happens as the flexible resources and operations will do not
waste any time, raw materials, equipment to fulfil the change request of a customer in order to