Improving Operational Systems for Internal Communications and Data Silos

Operations And Project
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Give an overview of the current operational systems in place to facilitate internal
communications and connect data silos with reference to academic concepts, models and
theories...................................................................................................................................3
Give reasoned recommendations to improve and/or add to these operational systems. Support
your recommendations with high-quality evidence where possible. .....................................5
Present a Project Plan to implement your operational recommendations, including, at
minimum, a WBS (Work Breakdown Structure), Risk Management Plan and proposed
Budget.....................................................................................................................................8
CONCLUSION .............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Operations and Project Management refers to set of practices which deals with regular
strategic activities of business. It includes the responsibilities of project managers such as define
& plan projects, oversee & coordinate the execution of projects, manage the schedule, monitor
the budget, report & measure progress and manage teams. However, it consist various duties of
operations manager like address & determine opportunities and issues, managing the budget,
planning, reporting & auditing, make sure about regulatory compliance, create operational
processes & policies and overseeing daily operations (Beringer, Jonas and Kock, 2013). In
context of this report, it is based on Luton Town Residences (LTR) which provides residential
services to people with self catering facilities for making them feel self sufficient as well as
comfortable. It is also has better services standards which is favourable for guests to live in hotel
rooms comfortably. This assignment will focus current operational systems for facilitating
internal communications and connect data silos including desired models or theories. It will also
include the reasoned recommendations in order to enhance the current operational systems. The
project plan to apply operational recommendations including work breakdown structure, risk
management plan and proposed budget is given below.

TASK
Give an overview of the current operational systems in place to facilitate internal
communications and connect data silos with reference to academic concepts, models and
theories.
Operational systems can be described as a process of sharing and conveying desired
information in organisation between employees. It includes different types of software and
application system, which are used by staff members of hotels to deal with regular basis
operational activities to complete them properly (Brones, de Carvalho and de Senzi Zancul,
2014). However, it is necessary to implement effective operational systems to communicate and
sharing information at internal level between employees to coordinate with each other. In context
of Luton Town Residences, they are using several operational system regarding communication
in which some of them are given below.
Two-Way Radio or also Known as Radio Walkie-Talkie – This can be described as a
system in which the two way radio can be utilised in hotel industry for short duration of time. It
can be consider as most common tool of communicating which is preferred by professionals
working in hotels. However, the staff of Luton Town residences like to user this technique
because it is fast and easy to begin a conversation to convey any information to colleagues. It is
helpful for them to conduct overall operational tasks or providing desired facilities to guests.
Moreover, it has been analysed that most of its users feel hesitate in regards to switch to other
communicating systems besides of walkie-talkie (Fang and Marle, 2012). Meanwhile, this
walkie-talkie system is also praised due to the effective network connection reliability and it is
very efficient to perform in limited use of area in hotels.
Hotel Service Optimization System – The hotel service optimisation system is known
as an application which is responsible for providing the entire package of making conversations
in hotel industry. It provide support to establish a link with customers along working as an
efficient communication tool among the employees of the hotel to coordinate with each other.
However, Luton Town residences is using this application for allocating the different operational
tasks top housekeeping or maintenance staff as it make the conversation more effective as well
as streamlined. Basically employees like to use this app because it connects the customers with
hotel and facilitate to enhance their experiences at the hotel. Moreover, it is mobile based
application due to which staff is not required to utilise additional equipments which make the use