Operations and Project Management

Operations and Project
Management

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................3
INTRODUCTION...........................................................................................................................3
1) Overview of current operational system............................................................................4
2) Reasoned Recommendations to improve and to add these operational systems...............6
3) Prepare a project plan.........................................................................................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13
Appendix A: Diagram of WBS......................................................................................................14
Appendix B: Network Diagram and CPA.....................................................................................14

EXECUTIVE SUMMARY
The project and operation management facilitates an organisation to efficiently manage
their day to day activities as well as various projects for specific purpose. In this report Luton
Town Residence is taken into consideration which has been facing issues related to internal
communication, data storage and sharing. For dealing with such issues various tools and
methodologies are recommended to the organisation which includes data management system,
use of Yammer and implementation of continuous improvement plan. With the help of all these
tools and techniques along with project management plan they can achieve their desired
outcomes. Project management plan techniques with the help of which implementation of project
supported includes work breakdown structure, risk management plan, network diagram and
budget.
INTRODUCTION
Operations and project management is the planning and implementation of various operations
within the organisation. It enables the organisation in managing their day to day operation
efficiently in such a manner that they can achieve their organisational targets within the time
limit and with optimum utilisation of resources (Zhou, 2016). Also it enables them to manage
various strategic issues that are faced by the organisation. The project management enables the
managers of the organisations in planning for their activities, organising resources for
undertaking the same, by controlling and monitoring them to achieve specific goals and
objectives. In this report Luton Town residence is taken into consideration which is a hotel
situated in Luton Town Centre. They provide well equipped rooms which are self catering
rooms. The hotel has been facing with the issues of data storage and sharing along with internal
communication and collaboration. These problems affect the day to day operations of the hotel
and this has impact on the services that they offer to the customers. The issue of data storage and
sharing has impact on the trust of the guest as it leads to sharing of their personal information
due to which the hotel may face legal proceeding, while the issue of internal communication also
has impact on their services because it affect the services of different department to the
customers due to lack of information to them. It can be efficiently be achieved with the help of
collaboration among all the departments of the hotel. To deal with these issues this project is
undertaken which includes overview of the current operational system, internal communication

of the hotel along with their functions. Apart from this a project plan is developed for the hotel
with the help of which they can get over the issue efficiently.
1) Overview of current operational system
Operational system is software which is used for data warehousing to which the system can
be referred for processing the day to day operations of the organisation. Such system is adopted
by the organisation with the aim to improve the processing of their transactions and the
operations. Also it enables to improve the efficiency as well as to integrate the transactional data
that has been preserved by the organisation (Van Wassenhove and Martinez, 2012). Various
operational systems which are often used in the hotel industry include the data management
system, resource management system which is responsible for front-desk operations,
reservations, channel management and many more.
Overview of internal communications and related Issues:
Internal communication is the process with the help of which employees of the
organisation interact with each other so that the command can be given to others and
organisational culture can be managed. The success of the organisation is dependent upon the
efficiency in the communication. In the hotels information about relevant factors must be
communicated to each and very so that the overall experience of the customer can be improved.
The development of the hotel industry had direct impact on the communication system within the
hotels due to the changing need patterns of the customers. It had lead to the crowning of the
communication. The employees are responsible for communicating to the customers as part of
their duty. Generally, structured communication is used by the hotel with the help of which they
aims to achieve their desired goals and objectives. It supports the business operations as with
sales and inventory reports are generated by the employees and such report are provided to the
management on the basis of which they take various decisions. The internal communication is
supported by various formal and informal communications channels in which the information
flows within the organisation (Beringer, Jonas and Kock, 2013).
Model and Theory adopted by the Luton Town Residence for internal communication: The
internal communication that has been adopted by the Luton Town Residence is downward and
horizontal in which the flow of the information is restricted to some direction. The departmental
heads in the Luton Town Residences informs their subordinates regarding their targets and
important information without considering their needs and expectations. This affects the