(PDF) Review the Operational Excellence Factors of Service

Operations Management and Service
Excellence

Table of Contents
1. An introduction and overview of The Marwood Coffee shop.................................................3
2. Analyzing the way in which operations management processes support The Marwood
coffee shop...................................................................................................................................3
3 Critically discuss how the 5 performance objective apply to The Marwood and what
improvement could be made........................................................................................................5
4 Critical discussion of the supply chain of the Mar-wood coffee shop......................................8
5 Compare and contrast the quality process of Mar-wood coffee shop and Starbucks.............10
CONCLUSION..............................................................................................................................12
References......................................................................................................................................13
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Illustration Index
Illustration 1: Layout of The Marwood coffee shop........................................................................4
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1. An introduction and overview of The Marwood Coffee shop
The Marwood coffee shop is located at The Lanes, Brighton. It is one of the best cafe in
Brighton with the really good taste, also the most relaxed and most fun facility available.. The
products of cafe are not only tasty but also they are appropriate according to the customer’s
needs and thus, satisfies the target market in an effectual manner. Cafe walls are packed with
pictures of tow naked lovers encircled by the wings of a massive swan in a fantasy landscape. It
is not only famous for its appearance but for also being a favorite place of (Saddam Hussein) and
old movie stars pictures (Michael Jackson and Tommy Cooper). There are also skateboards deck
with hand painted present at this coffee shop.
Number of customers served at The Marwood cafe is an average of around 300-400
drinks per day (Brighton’s best café: The Marwood 2013. 2013). Every customer wishes to come
again for coffee and variety of cakes. The cafe remains opened at late night till 11 p.m. on
Thursday, Friday and Saturday (others day till 8 p.m.).
Layout of The Marwood coffee shop:
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