Operations Management in Tesco Great Yarmouth Caister Superstore: A Case Study

MANAGEMENT AND OPERATIONS
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Table of Contents
Introduction......................................................................................................................................3
Task 1 – (LOs 1&2).........................................................................................................................4
Task 2 – (LOs 3&4).......................................................................................................................11
Conclusion.....................................................................................................................................19
Reference List................................................................................................................................20
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Introduction
Tesco is a large retail organization of UK; this report will assist in evaluating the responsibilities
of managers and leaders of Tesco store located in Great Yarmouth Caister Superstore. The
functions and responsibilities of managers that help in ensuring the success of a business
organization have been elaborated. The different type of leadership theories that will help in
incorporating the most suitable leadership style according to the situation of a business firm will
be discussed in a detailed manner. This assignment will illustrate the significant of operation
management and the different type of operation management techniques that helps in improving
the business of Tesco store. There after number of external factors that plays important role in
influencing the business of various organization will be analyzed. The impact of the factors on
the decision making process of the store manager will be discussed in this assignment.
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Task 1 – (LOs 1&2)
Introduction
This report will evaluate the required skills for efficient management and leadership with
reference to Tesco Great Yarmouth Caister Superstore. The situational, system and contingency
leadership skills deployed in the company have been discussed in a detailed manner.
a) Differences and similarities between a leader and manager considering their roles and
characteristics.
Leaders: Leaders are those individuals that hold superior positions within a leading business
organization (Robin and Raveleau, 2017). They have the duty of encouraging as well as
motivating their staffs so that the employees can improve their services and achieve the goals
and objectives of the organization.
Managers: Managers are those individuals that have the responsibility of controlling as well as
administering a group of employees in a particular organization (Lawrence, 2017). The managers
have the duty of overseeing the overall business activities of a business organization by planning,
organizing, directing and controlling for ensuring that the firm is able to meets its objectives and
goals.
Comparison between the managers and leaders of Tesco as per the roles and characteristic:
Manager Leader
The managers of Tesco have the power and
authority of controlling and directing the
activity of the employees due to their superior
position in the organization.
The leaders of Tesco do not possess any sort of
authority over their employees; however, they
motivate the employees to work towards their
targets.
Managers of Tesco are expected to plan the
day-to-day tasks and activities of their
employees so that the business is able to
achieve its daily target.
The leaders of Tesco store provide guidance to
the employees and help them in overcoming
the issues regarding their tasks and
performance.
The managers of the business organization are The leaders of Tesco must have great
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expected to have proficient decision-making
skill so that they can take accurate decisions
and allocate tasks to their staffs based on their
skill, knowledge and experience (Bolden, 2016).
communication skill because they are required
to interact with their staffs and inspire them.
The managers of Tesco are expected to organize
the plan as per the activities of their staffs in such
a manner so that the productivity and efficiency of
the firm is increased.
The leaders of Tesco use various types of
leadership styles like transformational leadership
in order to support and enhance the performance of
their employees.
The managers of Tesco incorporate the hard
management method and focuses on enhancing and
developing ideas that will be beneficial for the
business of the company.
The leaders of Tesco utilize soft leadership skill
and try to enhance their communication with their
employee in order to influence and encourage
them.
Table 1: Difference between leaders and managers of Tesco Company
(Source: Created by the learner)
b) The functions of a manager according to Fayol and how a manager in your organisation
performs these functions using various examples.
Henri Fayol was well known for setting 5 basic functions defining the role of a successful
manager. The functions set were based on the responsibilities and roles that are expected to be
carried out by the manager so that they are able to manage the overall business activities of the
business firm in the most efficient manner.
The 5 management functions as stated by Henri Fayol that is used by the manager of Tesco Great
Yarmouth Caister Superstore have been mentioned below:
Planning: As per this role, the manager of a business organization are required to develop a plan
or strategy that will allow them in carrying out their day-to-day activities and guide them in the
right direction so that the employees can achieve the overall goals of the organization
(Managers.org.uk, 2018). The manager of store plans the schedules of their employees in
alignment with the company targets. They ensure that their policies as per the business
environment so that they can sustain in the competitive market areas.
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Organizing: The managers of a business organization are bounded by the responsibility to
analyze the strengths and weaknesses of their employees and allocate tasks as per their skills.
The manager of Tesco is aware regarding the knowledge, background and skill sets of their
employees. For example if an individual possesses a good sales experience, then the manager
allocates the individual the target of achieving a desired sales volume target. This helps in
organizing the daily task and enhances the outcome of the firm.
Commanding: The managers are required to be authoritative in nature so that employees follow
their orders strictly. This helps in enhancing the outcome of the tasks. The manager of the store
commands certain instructions to their employees to ensure that every member of their firm is
following the policies and regulations of the organization. The authoritative nature helps them in
ensuring that all the targets are achieved and the quality of the wok is not compromised.
Figure 1: Five functions of management by Fayol
(Source: Fayol, 2016)
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