Organisational Behaviour and Management Assignment
Added on 2020-11-12
13 Pages3606 Words379 Views
OrganisationalBehaviour andManagement of People
Table of ContentsINTRODUCTION...........................................................................................................................1TASK ..............................................................................................................................................1Definition of management thought and practices.......................................................................1Definition of motivation..............................................................................................................1Definition of managing change...................................................................................................2Theories of management thought and practices..........................................................................2Theories of motivation................................................................................................................3Theories of managing change.....................................................................................................5Application of Lewin's Change Management Model and McClelland’s Needs Theory............7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9.........................................................................................................................................................9
INTRODUCTIONOrganisational behaviour is the process to know how individual interact with each other.Study of employee's behaviour is important because it provides knowledge about reason behindbehaving in that way. Approaches of organisational behaviour are effective because it aims atmaximising outcome from individual. Management of people means appointing correct person atexact designation. There are many employees in organisation, so it is important to manage themand hence positive results can be achieved. This report is based on Vodafone which is one of theleading brand in telecommunication sector. This organisation was established in 1982 havingheadquarter in London, UK. In this report there is discussion about theories of managing change,motivation and management thoughts and practices. TASK Definition of management thought and practicesAccording to Alfes and et. al., 2013 management is art and science for planning,organising, direct and controlling employees. This is relevant and signifiant for performingbusiness operations in effective and efficient manner. This management can be done with thehelp to management thoughts and practices. These are some rules and regulations which has tobe considered in order to manage business operations.In the view of Analoui, Hannah Doloriert and Sambrook, 2012 the origin of managementthoughts and concept is years back. With these concepts capabilities of human resource are usedas per qualification and competencies. For instance : in case of Vodafone, there are varieties of people, but employees who havegood communication skill and convincing power, then they must placed in sales department.This is known as proper management of people. Definition of motivationAs per Han and Yin, 2016 ''motivation means insisting individual to perform, task inspecified manner.'' This is the inner feeling of individual which urge to accomplish specifiedtask. According to Pinder, 2014 ''Motivation is the process which talks about physiological andpsychological deficiency that aims at achieving goals.''1
Motivation can in monetary terms or non-monetary benefits. For lower and middle levelworker monetary benefits are significant. While for top level managers non monetary benefitssuch as promotion, transfer are considered. In case of Vodafone, there numerous employees having personal goals and objectives.Hence with the help of monetary benefits to employees, manager can ask them to achievetargets. In order to promote sales, sales department starts paying commission to sales personnelso they make more efforts to create members. Definition of managing changeAccording to Bolden, 2016 managing change is a systematic approach which works toensure up to the mark working system. This is the way through which organisation can work inproactive manner. In the words of Blumenthal and et. al., 2012 change management means use ofapproaches which support organisation and prepare for near future. Change management inorganisation needs to change organisation's working style. Change management in case of Vodafone is technical change such as 4G, 5G, change indemand of customers, etc. There is difference in use of telecommunication services according toage, purpose, income, etc. Hence there is need of various services as per demand of customer.Manager of Vodafone must create environment which emphasise on adapting changes. Theories of management thought and practicesManagement means planning, organisation, coordinating, directing controlling businessoperations. There are many commercial activities such as research and development, sales,marketing, maintenance department in Vodafone. So it is essential to manage activities. This canbe effectively done when employees are placed according to their skills and competencies. Bureaucratic Theory by Max Weberbureaucracy refers to organisational behaviour in which there is more strictness related toworking style, hierarchy, labour division, etc. in this theory, there is proper management ofbusiness operations which is relevant for performing an assigning roles and responsibilities.Vodafone is the organisation which operates in different parts of country, so with this theory, it isesay to assign responsibility and ask for reasons in case of negative results (Fuchs and Edwards,2012). 2
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