Organizational Behaviour in Hospitality

This report explores the study of organizational behavior in the hospitality industry, focusing on motivation and cultural description. It discusses various motivation theories, such as Maslow's and Herzberg's, and the concept of effective teams. The report also examines the organizational behavior philosophy and concept in the context of Hilton hotel.

ORGANIZATIONAL
BEHAVIOUR
IN HOSPITALITY

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
motivation and culture description.............................................................................................3
Theories of motivation ..............................................................................................................4
Effective team.............................................................................................................................5
CONCLUSION................................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
Organizational behavior is the study of human behavior and all the actives of an
individual within the organization (Fornero. and.et.al., 2017). The organization behavior is
studied to determine the impact of human behavior in working environment on the job structure,
motivation, leadership and many more. This report will focus on the motivation as well as the
cultural description. Furthermore this report will also highlight different types of motivation
theories and Belbin team theory as well Organizational behavior philosophy and concept.
MAIN BODY
motivation and culture description
Motivation
It is derives from the two words motive means needs while desire means needs or wants. One of
the crucial factors of the management is to create that creates willingness between the employees
so that they can perform their best .Employees of the Hilton hotel can be motivated by the
monetary and non monetary rewards , also they can motivated the employees by listening them
as it is a major factor of motivating the employees when they
Doubt themselves about their ability. Managers of Our Hilton hotel motivate employees by
listening to their needs as well as in a situation of the conflict (Leslie.and et.al.,2016)
Power is the capacity to make the things happen as per the perspective of someone else to do
it .It is advantageous within the firm like Hilton Hotel where the managers of the firm delegate
the tasks to various employees as well as also make them to do those tasks. Within their role is
to guide them , also power helps in giving a sense of direction towards the goals of the firm.
Power can be responsible for the assuring as well commitment within firm. It helps in avoiding
Resistance of staff members of the to the firm that leads to the productivity of the Hilton hotel
Culture

The culture is all about the self expression, it means leaders of the Hilton hotel enables the staff
members to encourage their creativity as well as encourages thinking that is out of the box.
Collaborative company culture
It is a kind of the culture depends heavily on the teamwork as well as decision making.
Theories of motivation
Maslow motivational theory
As per the Maslow , he stated that people can be motivated to accomplish certain needs.
Physiological needs- These needs are the biological needs for the survival of the Human needs
such as air, clothing, shelter, sex, warmth ,food ,drink . If these requirements are not fulfill
properly than human body cannot function properly. Our Hilton hotel managers provides break
to the employees of food and drink ,bathroom breaks(Leslie.and et.al.,2016)
Safety needs- After the completion of the physiological needs there is a need for the security
came ,as per the theory after physiological needs there is a need of the security came such as
safety, security, freedom from fear, stability ,law and orders
Belongings and love belonging- after safety and belongings needs there is a third level such as
social need as well as includes the feelings of loneliness. such as employees of our Hilton hotel
maintain the level of friendship with each other, also the factors such as trust, acceptance.
Self actualization needs - it is the requirement to develop as well as realize the potential.
Herzberg's theory of motivation
this is also known as the Two factor theory as per this theory employees of our Hilton hotel
depends on two kinds of factors such as satisfaction as well as dissatisfaction (Fornero.
and.et.al., 2017)
Hygiene factors- these are the kinds of these jobs factors that unable to lead the positive
satisfaction for the long term such if these factors are absent then they leads to the
dissatisfaction factors.
Pay - it is consider as the salary structure that use suitable as well as reasonable. They must be
equal as well as competitive within the same industry within the same domain.

Physical working conditions- the physical condition of be update the must be safe, clean and
hygienic, here the work equipment must be safe and hygienic. The work can be maintained as
well as updated (Leslie.and et.al.,2016)
Organization culture
the culture of the firm like hilton hotel describe the norms ,beliefs ,values as well as culture
benefits .Sets as well as believes are varies from firm to firm as some might welcome the casual
attitude ,an easy open working environment. while many are stick to the more to the style called
classic style of doing things. There are some kinds of traditional as well as unspoken rules that
the firm follows
Effective team
An effective team is bascially the team in which employees work together in order to
attain the common goal. Ineffective team on the other had is the one in which is basically filled
with distrust, negative competition as well as the conflict-ridden employees who does not work
in co-ordination and does not strive to achieve goals.
Belbin team theory
This is the theory which helps the organization to have efficient employees and thus
shows the difference between effective and ineffective team.
Plants
The members which are innovators as well as inventors and are highly creative then they
together forms the effective team. The main characteristics of effective team is that members
uses creative ideas for bringing innovation. In contrast to this, in ineffective team members
remain monotonous are not involved in creating innovation and new ideas.
Resource investigator
When the team member in hotel Hilton will be enthusiastic as well as will be excellent at
communicating then it will result in effective team. In contrast to this, if the employees in hotel
will be reluctant to communicate with each other as well as will be pessimistic then it will result
in the formation of ineffective team (Gilal and et.al.,2016).
Monitor evaluators
If the Hilton have employees who are serious-minded and are enthusiastic as well as
committed towards their work then they will form the effective team where each employee will
contribute equally. On the other hand, if the employees does not have good capacity to make the

reliable judgement for example what price package to offer to visitors then this will result in the
development of ineffective team.
Co-ordinators
Coordinators are the one which have the ability to lead the group as well as are trustable
ad self-confident in performing their work. If Hilton will have employee who are mature enough
and clearly knows their roles and responsibility then it will result in effective team. As opposed
to this, if the employees are not confident and remains indecisive in their decision like
communicating with the visitors then this will lead to formation of ineffective team (Woodcock,
2017).
Shapers
There are the highly motivated employees who have the greed for achievement and have
great potential energy to perform. Thus, if Hilton has shaper employees then they will help to
achieve organizational goals. On the other hand, when the employees in hotel does not take the
challenging tasks and thus remain confined to their comfort zone then it results in the formation
of ineffective team.
Implementers
There are the team members in Hilton who have the common sense as well as self-control
along with discipline. They remain focussed towards their work and tackle the problems in
systematic manner. These employees form the effective team and helps in gaining competitive
advantage. Apart from this, when the employees in hotel are not efficient enough as well as
neglect their tasks and lack spontaneity, this results in the development of ineffective team.
Team workers
If the employees in Hilton supports each other as well as coordinate equally on their part
then they remain concerned for each other. They generally have great flexibility and thus leads to
development of effective team. On the other hand, when employees are not of adaptive nature
and resist adapting to the changing environment then their commitment towards work reduces.
This lead to formation of ineffective team (Butchibabu and et.al.,2016).
Complete finishers
These are the employee who have the great capacity and well as highly detail-oriented.
They remain motivated towards their wok and hence are highly self-confident. These employees
in Hilton helps to make the effective team. On the other hand, when employees does not respond

to changes effectively and remain inconsistent to work with other team members then there is
emergence of ineffective team.
Specialist
If the employees in hotel are highly dedicated as well as have great technical skills like
about HRIS and have specialised knowledge then these employees tend to give rise to effective
team. Besides this, when these employees does not have the necessary technical knowledge to
convince the customers then this leads to formation of ineffective team.
Organisational behaviour philosophy and concept
The basic concept of organisational behaviour emphasis on individual differences and
perceptions so that these differences can be overcome and work goals of organisation can be
meet. Our hotel uses practices of organisational behaviour so that employees can be motivated
and involved. In our organisation all people are treated with dignity and respect so that along
with the quality services to customers employees can also be provided quality work environment
which encourages them to produce quality work. Organisational behaviour concept is based upon
nature of people as well as on nature of organisation (Phillips and Phillips, 2016). Organisational
behaviour assist our hotel Hilton to overcome the individual differences and to prepare an
effective work force. On the other hand for Hilton it also guides it to build effective social
system and to work ethically. It is very important for the success of our hotel that leaders must
follow and encourage suitable practices for the organization. Our organisation uses variety of
approaches to apply these concepts into practices. Some of these approaches are as follows:
Path goal leadership theory:
The leaders of our hotel adopt the behaviour which best suits our work culture and
employees. As per path goal theory the behaviour of leaders must have goal to enhance the
motivation, satisfaction and empowerment of employees so that their productivity towards
organisation can be enhanced (Hirt, 2016). For achieving these objectives, leaders in our hotel
develop complete awareness regarding organisational needs and requirements of our team
members. For instance during the challenging tasks our leaders gives motivation and adopt
democratic approach so that they can work with team members to achieve goals. On the other
hand when there is urgent need to meet the deadlines or needs of customers then our leaders
emphasis on follow autocratic or transformational styles so that organisational goals can be
satisfied. Taking inspiration from the path goal theory our leaders use the most suitable

leadership and motivation approaches to improve organisational environment and characteristics
of employees so that obstacles can be eliminated and goals can be achieved. The acceptance of
effective behaviour of leaders and its application to improve employee behaviour build effective
work groups and authority system leading to better achievement of goals.
In order to promote and maintain effective behaviour within Hilton hotel there are several
contemporary barriers such as lack of resources, lack of suitable framework, resistance from
team members as well as situational resistance. It is necessary for the organisation to overcome
these challenges so that different organisational situations can be handled and managed. The
successful management and incorporation of organisational behaviour is necessary to develop an
environment which enhances the productivity of the employees (Hirt, 2016). The ineffective
practices also leads to conflicts and dissatisfaction among employees which is not beneficial for
the work culture of hotel as well as for the guest service delivery of hotel Hilton. Organisational
behaviour contributes to the success of organisation as good behavioural practices will promote
CONCLUSION
From above it had been concluded that Power is the capacity responsible for the assuring
as well commitment within firm. Hilton supports each other as well as coordinates equally have
great flexibility the great capacity and well as highly detail-oriented. They remain motivated
towards their wok and hence are highly self-confident Two factor theory depends on two kinds
of factors such as satisfaction as well as dissatisfaction. The culture is all about the self
expression. It is derives that creates willingness can be motivated by the monetary and non
monetary rewards . Leaders of hotel adopt the behavior goal to enhance the , satisfaction and
empowerment of employees so that their productivity can be enhanced motivation approaches to
improve organizational maintain effective behavior such as lack of resources, lack of suitable
framework.

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