This report analyzes the impact of organizational behavior on the performance of A David & Co Limited, a food and beverage company. It examines the influence of culture, politics, and power, evaluates motivational theories, and explores team development concepts. The report also provides recommendations for improving performance.
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ORGANISATIONAL BEHAVIOUR
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TABLE OF CONTENTS INTRODUCTION...........................................................................................................................1 LO1..................................................................................................................................................1 P1 Influence of culture, politics and power in individual and team performance......................1 M1 Critical analysis of culture, politics and power influence in organisational behaviour........2 LO2..................................................................................................................................................2 P2 Evaluating role of content and process theory in achieving the organisational goals...........2 M2 Behavioural influence in applying the motivational theories and concepts.........................4 D1 Critical evaluation of motivation, politics, culture and power and some recommendations to improve the performance.......................................................................................................5 LO3..................................................................................................................................................6 P3 Things which makes effective team as opposed to ineffective team.....................................6 M3 Analyse relevant team and group development theories to support the development of dynamic cooperation...................................................................................................................6 LO4..................................................................................................................................................8 P4 Role of philosophies and concepts in different situational aspects of organisational behaviour.....................................................................................................................................8 M4 Negative and positive influence of various concepts and philosophies in OB.....................9 D2 Critical analysis of team development theories in OB........................................................10 CONCLUSION.............................................................................................................................10 REFFERENCES............................................................................................................................12
INTRODUCTION Organisational behaviour (OB) is the study of individual, team and organisational activity. It is considered as the sum of factors which are applied in the company to get better output and effective performance of workers. Present study is based onA David & Co Limited. This enterprise deals with food and beverages products.This report will provide some positive and negative influences of organisational behaviour which affects growth and development of the firm. The study will also provide motivational theories in order to motivate their workers. It will also throw some light on the behavioural aspects of team development. The report will cover power, politics and cultural influence of OB.Further this study provides information about content and processtheories which helps in improving the individual and organisational performance of firm. LO1 P1 Influence of culture, politics and power in individual and team performance Organisationalbehaviour can be considered as comprehensive business environment which affects ADavid & Co Limited. It might influence the actions of employees negatively or positively. Culture can be determined as business environment which includes language, beliefs and values etc. Politics is termed as misuse of power and authorities in wrong direction. It can be considered as authorities provided to the higher management employees (Avota, McFadzean and Peiseniece, 2015). They may use these powers and politics for the individual and organisational development. It might be possible that sometimes they use their power in unfair way to take wrong decisions. Following are the influence of organisational behaviour: Culture: It is referred as a system where assumptions, values and beliefs of A David & Co Limited can affect the performance of employees. It may provide satisfactory environment to the workers. Motivated employees at workplace can produce desired output. People belongs to different places adopts different working strategies and cultural aspects. Their interests and knowledge might differ from each other. Therefore, they might produce antithetical outputs. This will result in lower productivity and hence it tends to minimise team performance of A David & Co Limited (Christina and et.al., 2014). Politics and power: people at top management have a great decision-making power. It might be possible that they use their power in playing politics. If they are having personal grudges from 1
their employees, they may take revenge by providing unequal treatment. It demotivates labours and this kind of behaviour will affect individual performance. It will result in decreased team performance.If managers treat all the employees equally then it will lead to individual growth and development (Coccia, 2014). It promotes motivation amongst employees and they feel satisfied. Satisfaction of employees leads to higher productivity. These individual efforts will improve team effective performance of A David & Co Limited. M1 Critical analysis of culture, politics and power influence in organisational behaviour Organisational behaviour determines the success and growth of company. It encourages efforts of employees and provides them rewards and recognition on basis of their performance. Managers of A David & Co Limited uses their power to motivate the workers at work place (Hafenbrack, Kinias and Barsade, 2014). Positive aspects of power and politics will be concerned with the self-respect and dignity of workers. It includes various motivating techniques such as providing rewards and incentives, promotions of their junior staff members etc. If they misuse these authorities in order to take unfair decisions, then company might be able to lose its employees. In this condition, employee’s behaviour gets influenced negatively and they might feel demotivated (Kitchin, 2017). It may be possible that they cannot be able to retain in A David & Co Limited for longer duration. Positive aspects of Cultural Organisational behaviour are related to business environment (Organizational Behavior (OB), 2018). At the time of Change in policies and working procedure leaders inspires their team members by effective communication. Motivational guidelines promote sense of responsibilities and hence employees try to resist those changes in the company. Increased efforts will be resulted in improved performance and these efforts contributes in providing effectiveness to team (Kumar and Sundareshan, 2015). LO2 P2 Evaluating role of content and process theory in achieving the organisational goals Concepts and motivational theories plays an important part in providing regulatory techniques to leaders and managers. These theories can be applied to increase the individual productivity and team performance. Process theory helps to understand the process of applying these motivational concepts in A David & Co Limited (Larijani and Saravi-Moghadam, 2018). It 2
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will result in efficient and effective efforts of employees while content theory focus on the things which pushes their capabilities. Contenttheory:itencourageshumanbehaviourbyidentifyingneedsofemployees.It concentratesoncontentanditemphasisonrequirementofsuchtheoriesinimproving performance of OB. It includes Maslow's need hierarchy theory and Herzberg’s two factor theory. Maslow's need hierarchy theory: This theory is mainly focused on the five necessity needs of humans. These needs consist of esteem, social, psychological, security and self- actualization. This theory helps in improving the potential capabilities of individual as wellasteamperformanceoftheorganisation.Applicationofthesetheoriesin organisational behaviour might be responsible for effective production (Mahembe and Engelbrecht, 2014). These individual efforts lead to team development and results in the effective performance. Herzberg’s two factor theory: This theory concentrates on two factors of the employees. Either they feel motivated ordemotivated. If employees are highly satisfied with the business environment then they produce effective quality of output and if they are unsatisfied then it tends to increase ineffective individual performance (Pastra, Gkliatis and Koufopoulos, 2017). This type of behaviour results in ineffective team performance. 3 1: Maslow's need hierarchy (Source:Maslow need hierarchy theory,2018)
Process theory:This theory of motivation is helpful in identifying the process that how it can be achieved. This motivational theory lay emphasis on needs of employees which will be helpful in accomplishing effective team performance. This motivational theory consists of Adam's equity andVroom'sexpectancyconcept.Boththeseconceptconcentratesonideasofmaking employees satisfied (Talati and Griffin, 2014). Adam's equity:In this type of concept employees tends to produce constant efforts. This is practised to receive rewards and success. This theory promotes sense of competition among other members of team. This is basically done to receive equitable behaviour from managers of A David & Co Limited. In this motivational theory workersadjusts their performances up and down in order to receive rewards and recognition Vroom's expectancy:This theory has been considered as one of the most important motivational theory. It determines the involvement of workers to get successful rewards. Thisconcept of pushing efforts of workerswillprove in achieving the effective productivity and hence it will be resulted in obtaining the main objective of A David & Co Limited. In content theories of motivation, application ofMaslow’s concept is focussed on fulfilling the needs of employees (Taylor, 2017). It turns them motivated and thereby results in increasing efforts to produce effective productivity. M2 Behavioural influence in applying the motivational theories and concepts Organisational behaviouris concerned with employees and their satisfactory behaviour. Managers ofA David & Co Limited need to push efforts of employees to maximise productivity of enterprise. So to increase their working efficiency they perform various types of motivational activities. These practices could be possible by applying various motivational theories in the organisational behaviour. Motivated and satisfied workforce will result in possible and desired outcome of company. It is identified that managers of A David & Co Limited coordinates many departmental activities to achieve common goals of firm as these theories encourages and motivates labour to increase performance. On the other hand, it is realised that it is not possible all the needs get satisfied because human needs never end. If their one need is satisfied, new need might be in the shape of desires. Maslow's need hierarchy of motivation cannot overcome these increasing demands of employees (Zaghini and et.al., 2017). 4
Application of Adam's equity in organisational behaviour can be helpful in promoting equality among workers. This theory states that employee's feel motivated and satisfied if they are treated equally. It tends to provide more output and hence increases the productivity in order to achieve organisational objectives. Whereas if this concept is not applied effectivelyby the managers of A David & Co Limited, then it degrades labours and this negative influence will turn those workers into demotivated individuals (Avota, McFadzean and Peiseniece, 2015). Managersare sometimes involved in politics and they use their powers wrongly. It promotes inequality in the firm and effects negatively. D1 Critical evaluation of motivation, politics, culture and power and some recommendations to improve the performance Culture, politics and power plays important role in influencing the human behaviour inA David & Co Limited. Unsatisfied business environment also affects the performance of workers. If enterprise promotes healthy culture in organisation, then it will promote their valuable efforts. Culture influence are of four types task, power, role or person. It might affect organisational behaviour negatively or positively (Coccia, 2014). When Top level management employees promotes task culture, it brings equality and faith amongst the workers at same level. Here employees are judged on the basis of their performance. If they are working effectively and efficiently then they will get the rewards and recognition accordingly. On the other hand, if managers of A David & Co Limited promote power culture then it involves decision making of higher authority. It may be possible that they takefavourabledecisionswhichinfluencesthemindsofemployeespositively.Effective individual efforts will raise team performance. Top management authority might misuse their powers. It distracts workers and discourages their capabilities (Hafenbrack, Kinias and Barsade, 2014). It leads to demotivation among the labours and it affects performance of workforce and result in minimised productivity. It can be responsible for ineffective team performance. Power and politics of higher management authority contains decision making of the A David & Co Limited. Managers may use their power for growth and development of individual employee while it might take unfavourable decision which get offended by employees. At time of favourable decisions of managers, it encourages working capabilities of labours and it tends to increase their efforts in direction of effective productivity. It effects the team members and increaseseffectiveperformancesofteam.Thiswilldecreasetheeffectivenessinteam 5
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performance (Kumar and Sundareshan, 2015). But if the decisions taken are unfavourable then it influences negative vibrations. It may demotivate such performers and it will result in decreased productivity of the firm. Unsatisfactory behaviour amongst employees might be caused due to politics within the company. Recommendations: Managers of A David & Co Limited should focus on promoting task culture within the company. It provides equal treatment of employees. Employees should be provided timely rewards and recognitions on the basis of their effective productivity. Cultural changes should be clearly communicated. Effective communication of leaders works in the positive direction and it is also helpful in pushing their potential efforts. LO3 P3 Things which makes effective team as opposed to ineffective team Effective team can be considered as powerful assets of the A David & Co Limited. Effective group contains best individuals and their individual efforts are the major contribution in making the successful and effective team. It can be determined as the collection of individual team members. If employees are demotivated and dis-satisfied with the company's norms, culture and policies, then their potential efficiency will be effected. Employees effective working skills and knowledgeregardingtheproductionwillbesometimesresponsiblefortheirimproved performance (Mahembe and Engelbrecht, 2014). Following are such evidences which makes an effective unit as opposed to ineffective group. Team efforts includes involvement of each member in performing team based task and activities. Their individual efforts and contribution towards effective output will produce desired outcome of A David & Co Limited. Whereas if all the team members are not engaged in team work, then it ultimately affects their potential capabilities and results in ineffective group of A David & Co Limited. To make the team effective, leadership style also influences behaviour of employees in providing the effective efforts. Motivational speech and impressive communication of leaders leads to, motivated workers and hence it promotes effective quality output. This creates an effective team. While lack of communication can be responsible for conflicts 6
and misunderstanding in the team members. Miscommunication leads to improper productivity and will result in ineffective team performance. M3 Analyse relevant team and group development theories to support the development of dynamic cooperation. Team development can be possible with the effective working capabilities of individual and proper planning and efficient strategies of leaders. It consists of collection of multiple skilled and knowledgeable individuals who contributes in efficient and effective team development. Group development can be possible with efficient and effective working abilities of team who provides huge efforts in achieving organisational objectives (Pastra, Gkliatis and Koufopoulos, 2017).Whengroupsandteamcanbesuccessfullydevelopedthenitprovideshigher productivity. This practice could be helpful in achieving the common objectives of A David & Co Limited. Team leaders and their motivational styles will be helpful in achieving the potential targets. Leader of A David & Co Limited influences the minds of team member and it tends to produce effective productivity of group members. Group-level performance focus on both the aspects as achieving desired output and development of individuals. Activities of a dynamic corporation comprise of proper coordination among various individual activities. These one-on-one efforts are measured in terms of team performance and hence effectiveness can be concluded onthe basis of their performance and abilities. Team work can also be considered as different opinions and skills of team members. Successful management of team can result in effective group development. Group objectives can be achieved by effective efforts of the member’s work in A David & Co Limited. Team development can be obtained by Tuckman's five stage model and Belbin's team development theory. These kinds of team development theories promote team spirit amongst staff members (Talati and Griffin, 2014). Effective team can be developed through the proper implementation of these concepts in organisational behaviour. Tuckman's team development model This concept mainly focusses in five necessary phases in order to get successful and developed team. This group development stages consists of Forming, Storming, Norming, Performing and Adjourning. These forming stage emphasiseson the leader’s appropriate 7
guidance. It focuses on the leadership style where leaders provide clear vision and team objectives to team members. Storming stage focus on situational decision-making of leaders. It influences the minds of employees in both negative and positive aspects. Norming level describes workers to maintain the dignity and respect of leaders. It is also helpful in maximising involvement and interaction of group members in A David & Co Limited. Performing is related to individual productivity of workers (Taylor, 2017). It focuses towards delegation of performing activities and tasks in order to achieve common team objective. Last is adjourning phase which ensuresflexibledecisionsofleadersandteamselectioncapabilities.Allapplicationof Tuckman's model works in the direction of growth and development of team. Belbin’s group development theory This concept has provided various tools and techniques to integrate the efforts of team members. This practice provides coordination and understanding of the members amongst members of group. This type of team development theory focuses on individual efforts. It leads to increased efficiency and effective achievement of the main goal of A David & Co Limited. This theory consists of nine stages of motivation to improve the performance of employees. It includes plant manager, coordinator, monitor, resource investigator, implementer, finisher and team worker, shaper and specialist. These stages states that plants are considered as problem solving ways. Second phase demonstrates role of managers in estimating actual performance of employees. Leaders are required to monitor and subordinate individual activities of group members (Taylor, 2017). Leaders and managers of A David &Co Limited are also required to manage and investigate the suitable resources for performing activities of business. 8
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LO4 P4 Role of philosophies and concepts in different situational aspects of organisational behaviour OB is comprised of various different activities of business. So managers take help of various concepts and theories to influence positive behaviours of workers. These philosophies are applied to motivate the workforce of ADavid & Co Limited. Satisfied and positively inspired people have huge capabilities to produce effective productivity.Organisation consists of comprehensive behaviour and factors effecting the environment of business. So it has to deal with various management and operational activities on a daily basis. At time of restructuring of A David & Co Limited, working strategies and policies are redesigned in order to get appropriate way of achieving goals of A David & Co Limited. This situation has affected the labours working efficiency. This is a critical situation which will be responsible for dissatisfaction behaviour (Taylor, 2017). In this state employees need motivation and proper support of their leaders. Here role of leaders is to encourage their team members in order to accept such changes in A David & Co Limited. Changes in cultural and technology leads to distracted workforce of the company. It turns employees into demotivation and thereby decreasing productivity of the firm. In this situation managers and leaders need to apply various motivational strategies and philosophies to motivate 9 2: Belbin's team development theory (Source:Belbin team roles, 2018)
employees (Zaghini and et.al., 2017). Their satisfied behaviour results in maximised efforts and it will help managers of A David & Co Limited to achieve stated goals. M4Negative and positive influence of various concepts and philosophies in OB ManagementofhumanbehaviourinADavid&CoLimitedleadstoeffective performance of staff members. Managers apply various concepts and philosophies to achieve the organisational objective. It may effect OB in negative as well as positive aspects. Positive and negative influence of several philosophies in OB is categorised below: Positive influence These concepts are used to maintain healthy environment of workplace. It emphasis in satisfied workforce. Motivated employees provide efforts to achieve the goals. It improves working efficiency and encourages their morale (Hafenbrack, Kinias and Barsade, 2014). Situational decisions of leaders help in influencing the minds of employees positively. Inspired workers tends to produce desired targets and are helpful in achieving the organisational objectives sof A David & Co Limited. Application of various philosophies and concepts in OB helps in retaining the skilled employees. Proper implementation of concepts and theories in organisational behaviour enhancestheoverallperformance(OrganizationalBehaviorExplained:Definition, Importance, Nature, Model,2018). Negative effects Change in policies and procedure of the company decreases working efficiency and employees feel demotivated to work in this challenging environment. Cultural aspects also affect the workers as sometimes unequal behaviour in A David & Co Limited makes them feel unsatisfied (Larijani and Saravi-Moghadams, 2018). Managers of A David & Co Limited may use their power in influencing the minds of workers negatively. In this situation employees often quits the job. D2 Critical analysis of team development theories in OB Team development theories are applied to get effective productivity and performance of workers. When these theories are applied in organisational behaviour then it motivates and encourages workforce of company for the increased performance. When Tuckman's team 10
development theory is applied by managers ofA David & Co Limited, it influences leadership actions and inspires team members in increasing performance (Coccia, 2014). If these concepts and theories are applied by the managers and leaders correctly, then it promotes sense of responsibilities amongst employees. On the other hand, bad team lead qualities and lack of communication in team members degrades efforts of the workers.This is responsible for ineffective development of team. Belbin’s team development theory is helpful in promoting team spirit and maximising the quality of product. Leadership style influences the team members and effective communication is also responsible for their individual efforts in team building and development (Christina and et.al., 2014). While if managers are involved in politics then it tends to decrease the morale and satisfaction of employees. CONCLUSION It is being concluded from the above context that motivational theories play an important role in influencing individual and organisational behaviour. The study has also focussed on the concepts and philosophies which influences human behaviour ofA David & Co Limited. Present report has also concluded that culture politics and power have also influenced the organisation in negative as well as positive aspects.This report has also provided some measures for development of the team. Further study has also provided positive and negative aspects of applying various philosophies of OB. 11
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Professor of Innovation and Business.Strategic Human Resource Management: An International Perspective. Zaghini, F. and et.al., 2017. The ethical leadership of the nursing ward managers as a key determinant of nurses' organisational behaviours in the healthcare settings.Professioni infermieristiche.69(1). pp.31-40. Online: Belbin team roles. 2018. [online]. Available through: <https://www.google.co.in/search? biw=1313&bih=629&tbm=isch&sa=1&ei=dY2bW4b1IcnovgT65pzoCQ&q=belbin %27s+model&oq=belbin %27s+model&gs_l=img.3..0j0i8i30k1l2j0i30k1.1450.8855.0.9607.14.14.0.0.0.0.968.191 7.4- 1j1j1.3.0....0...1c.1.64.img..11.3.1915...0i67k1.0.tKOeWCZytzc#imgrc=wZo5vVRzagPHV M:> Maslow need hierarchy theory. 2018. [online]. Available through: <https://www.google.co.in/search?q=maslow %27s+need+hierarchy&source=lnms&tbm=isch&sa=X&ved=0ahUKEwj2_dKBpbrdAh WBK48KHTrDACAQ_AUICigB&biw=1313&bih=629#imgrc=_KHAnU8Kns_s-M:> Organizational Behavior (OB). 2018. [online]. Available through: <https://www.investopedia.com/terms/o/organizational-behavior.asp> Organizational Behavior Explained: Definition, Importance, Nature, Model. 2018. [online]. Available through: <https://iedunote.com/organizational-behavior> 13